Home Instead in Lancashire | 7 Home Care Providers

Review of
Home Instead (Lancaster & Morecambe)
from D S (Daughter of Client) published on 12 March 2025

Submitted via Website • Report

Overall Experience

Home Instead helped care for my mother after a serious accident that left her depressed and a shadow of her former self. The team of lovely ladies helped her to regain her confidence and cheeky personality; she always looked forward to their visits. We couldn't have managed without them in what was

an extremely difficult year. Their ability to step in and help at short notice was invaluable. Sadly, mum is no longer with us but thanks to their help, our lasting memories of her are ones filled with laughter.

Reply from Sam Hayhurst, Managing Director at Home Instead (Lancaster & Morecambe)

Thank you for the very kind review - All of our team loved visiting your mum and she was thought of very fondly by her care team and management staff. I'm glad we could be of help to you in a difficult year. She will be sadly missed by our team.

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Review of
Home Instead (West Lancashire & Chorley)
from S W (Wife of Client) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

My Home Instead experience has been over the last 28 months. There are small niggles, mainly over visits being too close together, but I accept that it is a flexible time taken that can vary day by day.
The carers do what it says on the tin - they care! We are fortunate that we currently receive NHS

funding but I do book respite calls most weeks. Price rises are for in excess is income and seems hand to justify.

Reply from Rebecca Davies, Registered Care Manager at Home Instead (West Lancashire & Chorley)

We are proud to have been your dedicated care and support provider for over two years, following the disappointingly low support you had previously experienced, from other NHS providers. If you're happy, we will contact you separately as part of our continuous improvement process, to discuss this post in more detail and how we can possibly enhance our approach. At Home Instead, we're delighted that you value our high-quality care and support services and feel our Outstanding Care Professionals and Staff treat you with respect and dignity. Finally, thank you for kindly rating your experience with Home Instead as Five Stars - we truly do appreciate you taking the time to share your feedback .

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Review of
Home Instead (Burnley)
from S B (Daughter of Client) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

Home Instead started with my dad in September last year, the company has worked with myself and my dad from the start, training care pro's to suit my dad's needs, Parkinson's disease. This company really does put the clients first. Thank you.

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Review of
Home Instead (Lytham, Fylde & Wyre)
from Janet M (Daughter of Client) published on 12 February 2025

Submitted via Website • Report

Overall Experience

Mum has been receiving care from Home Instead Lytham, Fylde and Wyre for many years and we wouldn't want anybody else. The care she receives is and has always been excellent.
The caregivers not only look after all her practical needs but also support her emotionally. They have without a doubt kept

her going and have been fantastic support to me by giving me peace of mind knowing she is well cared for when I'm not there.
She loves telling them her life stories and they genuinely are interested in listening to her making her feel valued at the grand age of 100. They show compassion and really do care about her whilst also doing all the practical tasks required.
Equally the office team are always helpful, efficient and friendly resolving any problems or changes required straight away.

Reply from Maria TURNER, Branch Manager at Home Instead (Lytham, Fylde & Wyre)

Thank you so much for the lovely review. This kind of feedback really shows us how our care professionals truly help to make a difference to each and every client that we care for and enable people to live independently in their own homes and showcase our person-centred care. Our office team are always there to support including with our out-of-hours service, dedicated to helping care professionals and clients that need us at any time of the day.

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Review of
Home Instead (Lytham, Fylde & Wyre)
from J A (Sister of Client) published on 12 February 2025

Submitted via Postal Card • Report

Overall Experience

Home Instead are a valued support. Much appreciate the flexibility of tasks, e.g. help in home, going shopping, and particularly visits for health care. My sister enjoys the companionship of all the carers. It helps me as the next of kin to have the Birdie App to receive updates of visits etc. Thank

you!

Reply from Maria TURNER, Branch Manager at Home Instead (Lytham, Fylde & Wyre)

Thank you for the lovely feedback, companionship really does make a difference in our client's lives and is one of the reasons that our care professionals love their job so much. Our app allows all of our care professionals, clients and families to see a snapshot into the care visit, giving essential peace of mind.

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Review of
Home Instead Preston & South Ribble
from A B (Son of Client) published on 6 February 2025

Submitted via Website • Report

Overall Experience

Excellent service and care for my parents over the last twelve months. Home Instead have been accessible at all times on the end of a phone and have been really flexible with our changing care needs. Big thanks to the manager. I have recommended to two other friends who have informed me they are also

very happy with the care and service from Home Instead.

Reply from Lisa Campbell, Operations Manager at Home Instead Preston & South Ribble

Thank you so much for your lovely review! We are so pleased to hear that you and your parents have had such a positive experience with our services over the past twelve months. At Home Instead, we strive to provide accessible and flexible care that meets the unique needs of each family, and it's heartening to know that our efforts have made a difference for you. We truly appreciate your recommendations to your friends, and we're delighted to hear they are also satisfied with our care. If there's anything more we can do to support you and your family, please don't hesitate to reach out. Thank you once again for your trust in us!

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Review of
Home Instead (West Lancashire & Chorley)
from Jane R (Wife of Client) published on 4 February 2025

Submitted via Website • Report

Overall Experience

My husband required care after I broke my wrist badly in October. I cannot fault the level of care provided by the two carers to start with and latterly by one carer. Nothing was too much trouble and my husband was treated with total respect. I would not hesitate to use them in the future.

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Review of
Home Instead (Lytham, Fylde & Wyre)
from Deborah H (Daughter of Client) published on 28 January 2025

Submitted via Website • Report

Overall Experience

The care manager met Mum and I at Mum's house to go through her care plan. All care given is good except the carers never help her put in her hearing aids as requested. The care manager promised this would be addressed.

Reply from Maria TURNER, Branch Manager at Home Instead (Lytham, Fylde & Wyre)

Thank you for your review, I am sorry to hear that our carers are not attending to your mums hearing aids and this will be addressed with the relevant care team. Any problems at all, please do not hesitate to contact our office team, where we will be happy to help you with any queries as we strive to keep up the high care standards that Home Instead Lytham maintain continuously.

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Review of
Home Instead (Lytham, Fylde & Wyre)
from Stephen W (Son of Client) published on 19 December 2024

Submitted via Website • Report

Overall Experience

My mum has been very pleased with the service. Other than some initial admin challenges everything has been very good. The carers are all kind and reliable and provide exactly what my mum needs. It makes all the difference and gives Mum the opportunity to live an independent life in her own home. Many

Thanks.

Reply from Maria TURNER, Branch Manager at Home Instead (Lytham, Fylde & Wyre)

Thank you for your kind review, at Home Instead our care professionals are there to ensure that our clients can live as independently as possible and I am so happy that your mum's experience is a pleasing one. Our experienced office team are on hand to solve any queries and with an on-call service, there is always someone available to speak to for any worries or concerns.

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Review of
Home Instead (Lytham, Fylde & Wyre)
from L R (Sister of Client) published on 13 December 2024

Submitted via Website • Report

Overall Experience

Care manager has an excellent understanding of my sister's needs and ensures that her team of carers meet these needs. There is excellent communication between us especially if there are any immediate concerns about her health and well being.

Reply from Maria TURNER, Branch Manager at Home Instead (Lytham, Fylde & Wyre)

Thank you for the amazing feedback, we always strive to do everything possible to meet the needs of our clients. Our aim is for person-centred care whilst maintaining their independence and dignity. Communication is essential to us and our care team is always there to help.

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Review of
Home Instead Preston & South Ribble
from Anthony S (Son of Client) published on 3 December 2024

Submitted via Website • Report

Overall Experience

We have used Home Instead for two years to visit my mother on a daily/twice daily basis. In the main the same group of carers have looked after mum, clearly with some changes along the way as staff have come and gone. That said, the level of consistency has been really good. The carers have helped with

housework, preparing meals, personal care and laundry. They have always been extremely professional and kind with mum. Recently the level of care required increasing at short notice prior to mum needing to go into a nursing home. The request was accommodated immediately. A different kind of nursing care was required and we were most impressed with this, having not had exposure to this side of the Home Instead offering before.

The management team have always been available when we have had queries and where we have occasionally raised issues, these have been dealt with promptly.

Pricing is perhaps at the higher end of the scale, but our experience was that it was worth it.

Reply from Lisa Campbell, Operations Manager at Home Instead Preston & South Ribble

Thank you for taking the time to leave this reply. It has been a pleasure to look after mum these last two years and I hope she is enjoying her new home but she will be missed by all at Home Instead.

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Review of
Home Instead (West Lancashire & Chorley)
from Lesley R (Daughter of Client) published on 18 November 2024

Submitted via Website • Report

Overall Experience

Home Instead has been the best decision we have made for looking after our mum.
The girls are absolutely fabulous and go above and beyond.
Mum feels so safe and relaxed and looks forward to their visit.
My sister works for a health center and has recommended Home Instead to her patients.
Look forward

to our future with Home Instead.

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Review of
Home Instead (West Lancashire & Chorley)
from G W (Daughter of Client) published on 16 September 2024

Submitted via Website • Report

Overall Experience

Home Instead West Lancashire has been providing carers for my mum for over a year now. All carers are kind and empathetic, the team works hard to ensure a good match and is responsive to evolving needs. A professional and caring service provider.

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Review of
Home Instead (West Lancashire & Chorley)
from Tony F (Son-in-law of Client) published on 13 September 2024

Submitted via Website • Report

Overall Experience

Our relationship with Home Instead began in early June 2024, we reached out to them to assist our family with the care of my father-in-law, Dad. From the very first interaction Home Instead demonstrated a level of understanding, professionalism and care for Dad that went above and beyond our expectations.
Caring

for an elderly family member is not easy, it's a journey with many ups and downs and one that can cause stress and tension for family members. So it was a huge relief to find such an excellent partner to support our family in caring for Dad, moreover, a partner who shared our values and has shown Dad the same care and respect that we do.
Home Instead have been unbelievably responsive to our developing care support needs and service changes as we balance the care provided by the family with that from Home Instead. All the caregivers who have attended to Dad have been excellent. The interaction of such quality people with Dad have given him a boost and improved his well-being.

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Review of
Home Instead (Burnley)
from H S (Daughter of Client) published on 9 September 2024

Submitted via Website • Report

Overall Experience

When arranging care for my Mum, I found the Managers attentive, polite and efficient in setting up a meeting between my Mum, myself and Home Instead to discuss our exact needs. The staff have likewise been friendly and efficient, allowing Mum to maintain dignity and to take her time to accept help with

tasks like showering which because of her own independence, she would normally be reluctant to accept supervision with. They are careful with safety and security issues, such as documenting medication they have been asked to supervise and always allow Mum choice with the meals and drinks being provided. We are very satisfied and would recommend Home Instead as a Care Provider.

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Review of
Home Instead (Lancaster & Morecambe)
from H M (Daughter of Client) published on 6 September 2024

Submitted via Website • Report

Overall Experience

For the past nearly 3 months Home Instead have been supporting my mum twice daily as she has not been coping on her own since my dad was moved to a home with dementia.
What can I say their initial response to the request for assistance was immediate, effective and efficient- hats off to the team. Their

care and patience in very difficult circumstances have been outstanding and I couldn't ask for more.
A huge thank you to the whole team you truly are amazing.

Reply from Sam Hayhurst, Managing Director at Home Instead (Lancaster & Morecambe)

Thank you so much for taking the time to write this review. It's great to hear that you seem very pleased with the service - I will pass this feedback onto the team.

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Review of
Home Instead (Burnley)
from E W (Sister of Client) published on 26 August 2024

Submitted via Website • Report

Overall Experience

From first contacting Home Instead Burnley, I have been impressed with their professionalism and friendly and flexible approach to caring for my brother who has early-onset Alzheimer's. The companions that they have provided are a perfect match and it is great that they have been able to cater for my

brother's interests so that he can continue with his hobbies. It has given me real peace of mind knowing that he is well cared for and that he is able to pursue a range of interests. Working full time myself, the companionship service has been a real godsend and means that the logistics of getting him to and from his daily activities are taken care of by the companion team. The interaction and conversation with the companions are great for my brother and I can see that he has really benefitted.

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Review of
Home Instead (West Lancashire & Chorley)
from Susan W (Wife of Client) published on 23 August 2024

Submitted via Postal Card • Report

Overall Experience

I cannot fault the team in any way.
From management to carers, everyone is friendly, caring, considerate, efficient and well trained.
Always here on time.

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Review of
Home Instead (Burnley)
from N K (Daughter of Client) published on 15 August 2024

Submitted via Postal Card • Report

Overall Experience

We were recommended by a nurse who knew we were battling to keep Mum in her own home. Never did we think this level of care in such a professional manner was available. From the first meeting we have had all our expectations exceeded, for the first time in a long time, we know Mum is receiving care

from the most genuine, kind, considerate people. Cannot recommend highly enough!

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Review of
Home Instead (West Lancashire & Chorley)
from Debbie W (Daughter of Client) published on 4 July 2024

Submitted via Website • Report

Overall Experience

What an outstanding care home provider. Work with the family to ensure the support provided meets the client's needs. Very responsive to any changes and I knew my relative was safe in their care. Not one missed visit in six years and always attended to my loved one promptly. Caring people who are well

trained and work to ensure caregivers are matched to the client. I and my loved one are grateful for all the care provided.

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Home Care Providers Owned by Home Instead in Lancashire

Home Instead Locations in Lancashire (7)

Home Instead Reviews in Lancashire (171)

Home Instead (Lancaster & Morecambe)

Home Instead (West Lancashire & Chorley)

Home Instead (Burnley)

Home Instead (Lytham, Fylde & Wyre)

Home Instead (Lytham, Fylde & Wyre)

Home Instead Preston & South Ribble

Home Instead (West Lancashire & Chorley)

Home Instead (Lytham, Fylde & Wyre)

Home Instead (Lytham, Fylde & Wyre)

Home Instead (Lytham, Fylde & Wyre)

Home Instead Preston & South Ribble

Home Instead (West Lancashire & Chorley)

Home Instead (West Lancashire & Chorley)

Home Instead (West Lancashire & Chorley)

Home Instead (Burnley)

Home Instead (Lancaster & Morecambe)

Home Instead (Burnley)

Home Instead (West Lancashire & Chorley)

Home Instead (Burnley)

Home Instead (West Lancashire & Chorley)

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