Home Instead in Merseyside | 6 Home Care Providers

Review of
Home Instead (St Helens)
from Wendy M (Partner of Client) published on 2 April 2025

Submitted via Website • Report

Overall Experience

We used Home Instead for respite care. My partner has advanced progressive MS and cannot move much at all nowadays, so caring for him can be quite intense.

Home Instead took the time to match a care professional to my partner based on mutual interests. It worked - they seemed to get on like a house

on fire from the start. My partner had talked himself almost hoarse! I feel it did him the world of good to be able to chat with a like-minded person. He said he enjoyed having someone different to talk to and they had a lot in common.

From my perspective, it was really good to see him settled even before I went out and being able to hear the conversation as I walked in afterwards. I was able to be out with friends without worrying if he was ok, which improved my own wellbeing too.

I feel the first session was a great success and we are both looking forward to future sessions. Highly recommended.

Reply from Ben Smith, Operations Director/ Owner at Home Instead (St Helens)

Thank you so much for your fantastic review. It's so good that we can not only support your partner but also give you the respite knowing he is safe and sound.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Southport)
from B M (Client) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

I have been very happy with the service, and all the tasks I asked to be done were done with a smile. I could not continue with the service as it is very expensive, but good!

Reply from Irene Hough, Owner at Home Instead (Southport)

Thank you for your kind review. I will be sure to pass along your comments to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (St Helens)
from G Y (Daughter of Client) published on 20 March 2025

Submitted via Website • Report

Overall Experience

Excellent care of my mother during her last days by all the team. The carers were always friendly and supportive and made her last days very comfortable and enabled her to stay at home.
Also excellent care before she deteriorated.

Reply from Ben Smith, Operations Director/ Owner at Home Instead (St Helens)

Thank you for your lovely comments. It was a pleasure to provide care to your mother.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (St Helens)
from S S (Wife of Client) published on 14 March 2025

Submitted via Website • Report

Overall Experience

My husband and I get great support from Home Instead. Having a carer come to our house allows me time to myself that I value greatly. My husband and the carer get on very well and have a good relationship. Equally important is the good relationship between carer and myself.

Reply from Ben Smith, Operations Director/ Owner at Home Instead (St Helens)

Thank you for your lovely review. It is a pleasure to be able to care for your husband and allow you to get time for yourself.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (St Helens)
from H S (Daughter of Client) published on 12 March 2025

Submitted via Website • Report

Overall Experience

The service and personal care we received from the HomeCare Team for my dad was outstanding. The team and the management went above and beyond to ensure the final wishes of my dad were respected and honoured, no words can express how grateful I and my mum are for the care and respect shown.
I would

not hesitate to recommend Home Instead.

Reply from Ben Smith, Operations Director/ Owner at Home Instead (St Helens)

Thank you for your kind review. It was an honor and a privilege to look after your dad.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (St Helens)
from K C (Next of Kin) published on 12 March 2025

Submitted via Website • Report

Overall Experience

I am really happy with the care my uncle is getting I have no concerns. I would definitely recommend this care agency to other family and friends.
The deputy care manager, I can't thank you enough for what you and your team do for my uncle he has got good bonds with the carers. Thank you
Would I

have the bed call pushed abit later if possible like 830pm thanks x

Reply from Ben Smith, Operations Director/ Owner at Home Instead (St Helens)

Thank you for your positive review. It is a privilege to look after your uncle. We will look into your issue for you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (St Helens)
from C D (Daughter of Client) published on 12 March 2025

Submitted via Website • Report

Overall Experience

A fabulous service. Carers are professional and punctual. They are all kind and caring and take the time to talk. The app is so useful so that we can keep track of the visits. Managers check in regularly to ensure that everything is working well. I highly recommend this care company. Thank you.

Reply from Ben Smith, Operations Director/ Owner at Home Instead (St Helens)

Thank you for your amazing review. Its a pleasure to look after your dad, he brings lots of laughs and joy to his team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (St Helens)
from B P (Client) published on 12 March 2025

Submitted via Website • Report

Overall Experience

I am very satisfied with the care I'm receiving, as I was with the care for my late husband. It's good to have the same carers regularly as they know where things are and what I like. They are both very friendly and kind, and willingly do what I ask, as well as listening patiently to my reminiscences.

This is important to those of us who live alone.
Both the carers and office staff are efficient and professional, but I feel the carers deserve regular contracts and better pay for the difficult work they do.
I can recommend Home Instead to anyone seeking good quality service.

Reply from Ben Smith, Operations Director/ Owner at Home Instead (St Helens)

Thank you for your lovely review. It is a pleasure to provide such high-quality to you, we pass your thanks to your team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (St Helens)
from Alison B (Daughter of Client) published on 12 March 2025

Submitted via Website • Report

Overall Experience

Although we have only been with Home Instead (St Helens) for 2/3 weeks we have been very happy with the service provided so far. Our dad's caregiver has been amazing and he seems to be very comfortable with her. We get detailed feedback from every visit which we find invaluable and gives us peace of

mind that dad is ok.
We have had experience with other care providers but Home Instead are by far the best we have found. Thankyou :)

Reply from Ben Smith, Operations Director/ Owner at Home Instead (St Helens)

Thank you for your great review. We are glad you are having such a positive experience with us and will continue to work with you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead Liverpool Central & North
from R K (Daughter of Client) published on 9 March 2025

Submitted via Postal Card • Report

Overall Experience

From start to now every contact we have had with the staff from Home Instead has been excellent! We appreciated the questions to find out the exact care needed, also timings given the week before + care giver named. Each visit has helped not only giving care but a relationship built with the same people

arriving. Contact with office staff has always been positive and friendly as a family we are happy that mum (and dad) are care for in a professional way.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead Liverpool Central & North
from E D (Client) published on 24 February 2025

Submitted via Postal Card • Report

Overall Experience

My daughter does most dealings with the office. She always finds staff very helpful and polite and should there be a problem she sorts it out with your staff.
At 93 years of age I find it quite hard to admit I need help. Now I realise I cannot manage alone and have gathered some friends on the way.

Reply from Fiona Stirling, Client Experience Manager at Home Instead Liverpool Central & North

Thank you so much for your review. Its nice to hear our staff are able to assist you and sort out any issues you may have.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Southport)
from J B (Daughter of Client) published on 10 February 2025

Submitted via Postal Card • Report

Overall Experience

The care and support provided by everyone at Home Instead was fantastic, not only for mum but for us as a family. The carers could not have done any more for my mum to make her last few weeks more comfortable. They all acted with and treated mum with great care, compassion, empathy, professionalism

and dignity. They became like one of the family. We could not have asked for anything more. A brilliant team. Thank you, one and all.

Reply from Irene Hough, Owner at Home Instead (Southport)

It was our pleasure to be able to serve your lovely mother in her last few weeks. I know the team were extremely fond of her. Please accept our condolences to you and all the family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead Liverpool Central & North
from I H (Client) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience

I'm very happy with the service I receive. The staff do a brilliant job from the office. The carers are all great. I'm very happy.

Reply from Fiona Stirling, Client Experience Manager at Home Instead Liverpool Central & North

Thank you very much for your review. It's great to hear that you're happy with our service and you receive good communication from the office.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead Liverpool Central & North
from M L (Son of Client) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience

The overall experience has been of a high standard. Any slight problems were sorted out quickly and efficiently. We would highly recommend Home Instead.

Reply from Fiona Stirling, Client Experience Manager at Home Instead Liverpool Central & North

Thank you very much for your review, it is great to hear any issues are quickly sorted and you would recommend Home Instead.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Wirral)
from Raymond H (Client) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience

From the first contact with management, everything has been excellent. I have been given a marvellous worker who does all she is asked and more. I am very happy with the service.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review. We aim to exceed our clients' expectations and so we are delighted to hear that your care professional has gone beyond what you have asked and that you are happy with our services.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Wirral)
from Margaret O (Client) published on 11 December 2024

Submitted via Website • Report

Overall Experience

I have had carers for one hour each morning to help me to wash and dress as I am not allowed to bend right down. They have all been very helpful and kind and friendly and I would recommend people to use this company if they need assistance.

Reply from Mike Chalton, Franchise Owner at Home Instead (Wirral)

Thank you for your review and positive feedback. It is our privilege to provide care for you, and we are pleased to be able to assist you with your morning routine. We go to great lengths to match our care professionals with our clients and so to hear that you find them kind and friendly is also good to hear. Thank you again for your review and for your recommendation.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Southport)
from Janice D (Niece of Client) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

I had no hesitation in asking Home Instead to help my elderly aunt, due to prior experience of their excellent care of my dad - locally in 2016 and another aunt in 2023. The service is professional and caring at each stage - meticulous planning, organising, meet and greet the carers first, carer matching

and care - fulfilling the needs. Carers are always kind, friendly, respectful, dignifying, reliable and on time. A whole hour of top class care at the allotted time makes Home Instead care packages far superior to others.

Reply from Irene Hough, Owner at Home Instead (Southport)

Thank you for your kind review and it has been our absolute pleasure to support your lovely family over the years.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Southport)
from A D (Daughter of Client) published on 26 November 2024

Submitted via Website • Report

Overall Experience

Everyone at Home Instead were excellent, whether it was the carers who gave my mum the best care over the last year while she struggled to do everyday tasks in her own home. With their help and support she was able to live at home which is what she wanted. The ladies in the office also supported myself

and gave me advice from their experience because I had not been in this situation before. I would definitely recommend this company to friends.

Reply from Anthea Pilkington, Managing Director at Home Instead (Southport)

Thank you so much for taking the time to leave such a lovely review. I am so pleased that we could be of help to your mother. Also, that you felt that we were a support for you too. Our aim Is to be there for families, who need us on both an emotional and practical level, where possible.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Wirral)
from V Y (Daughter of Client) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

A huge thank you to a particular member of staff at Home Instead for supporting Mum and Dad this year. The care shown to my parents has been exemplary. Mum and Dad relate to the care pros as friends. I too feel the care team are an extension of the family. Home Instead have enabled us to support Mum

and Dad at home through tricky period. I highly recommend.

Reply from Mike Chalton, Franchise owner at Home Instead (Wirral)

Thank you for your review and recommendation. We aim to provide outstanding levels of care to all our clients and so to hear that you have found our care service to be exemplary is hugely rewarding. Matching our Care Professionals with their clients is crucial for developing a positive and supportive relationship, and so it's also rewarding to hear your appreciation of that aspect. Thank you again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead Liverpool Central & North
from W L (Client) published on 8 November 2024

Submitted via Postal Card • Report

Overall Experience

I have been receiving care from Home Instead for a number of years and I have been very satisfied with the care I have received. I have two visits a day, providing personal care and preparation of meals and my caregivers have always been efficient and very kind. The company has tried to accommodate

my need for a regular team of carers and for regular time slots. When necessary, the management has updated my care package to ensure that my needs are catered for and that I always feel safe and secure. I would be happy to recommend the company to others in need of home care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Home Care Providers Owned by Home Instead in Merseyside

Home Instead Locations in Merseyside (6)

Home Instead Reviews in Merseyside (298)

Home Instead (St Helens)

Home Instead (Southport)

Home Instead (St Helens)

Home Instead (St Helens)

Home Instead (St Helens)

Home Instead (St Helens)

Home Instead (St Helens)

Home Instead (St Helens)

Home Instead (St Helens)

Home Instead Liverpool Central & North

Home Instead Liverpool Central & North

Home Instead (Southport)

Home Instead Liverpool Central & North

Home Instead Liverpool Central & North

Home Instead (Wirral)

Home Instead (Wirral)

Home Instead (Southport)

Home Instead (Southport)

Home Instead (Wirral)

Home Instead Liverpool Central & North

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Promote on homecare.co.uk

Search for

Care Seekers

Job Seekers