Home Care Provider Owned by Home Instead in Monmouthshire

9.6 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Home Instead in Monmouthshire

Home Instead Locations in Monmouthshire (1)

 

1 Home Care Provider owned by Home Instead in Monmouthshire

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Home Instead (Monmouth, Abergavenny & Pontypool)

Singleton Court Business Park, Wonastow Road, Monmouth NP25 5JA 

9.5 9 reviews
"Compassionate, patient and very kind care staff. They go the extra mile to provide thorough and extremely high levels of care. Excellent…"   Read all 9 reviews

It can be overwhelming, wondering where to start when first considering care for a loved one, Home Instead (Monmouth, Abergavenny & Pontypool) are there to help. Care Professionals are there to provide the support needed for loved ones to remain independent… Read more about Home Instead (Monmouth, Abergavenny & Pontypool)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
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Home Instead Reviews in Monmouthshire (9)

9.6
Home Instead has a Group Review Score of 9.6 (9.622) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.

Overall Experience

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Review of

Home Instead (Monmouth, Abergavenny & Pontypool)

from G T (Husband of Client) published on 21 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife's carers are wonderful. They are respectful, punctual, cheerful and positive. They bathe and chat to her every day and she is responding very well to the extra attention. They are easy to get on with and help each other arrange suitable visit times which we request and complete tasks - also
covering each others' leave days. It has made the experience of bring someone into the home so much easier. We can get on with being a family instead of worrying about personal care.

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Review of

Home Instead (Monmouth, Abergavenny & Pontypool)

from J M (Daughter of Client) published on 11 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our very first contact with Home Instead, their professionalism and compassion were evident. They promptly set up support for my mother and have provided ongoing care that has been exceptional. They carefully matched my mother's needs and personality with care professionals who consistently go
above and beyond.


The service has far exceeded my expectations. As a busy working mum, I often felt overwhelmed, but knowing my mother is in such capable and caring hands has brought me peace of mind and changed my life. I feel more settled and assured that she is receiving the best care possible. I cannot recommend Home Instead highly enough for their outstanding service and commitment.


Reply from Laura Clatworthy, Head of CAREGiver experiance at Home Instead (Monmouth, Abergavenny & Pontypool)

Thank you for taking the time to share your experience. We're really pleased to hear that the care and support provided to your mother has met your expectations and brought you peace of mind. Matching our clients with the right care professionals is something we take seriously, so it's great to know the team have made a positive impact. We understand how important it is to feel confident in the care being provided, and we're glad we've been able to offer that reassurance. Your feedback is much appreciated and will be shared with the team. Thank you again for your recommendation.


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Review of

Home Instead (Monmouth, Abergavenny & Pontypool)

from T W (Client) published on 5 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the punctuality of the carers. The carers treat me with dignity. The carers are always pleasant, patient and take care of me. The quality and conduct of the carers is the best part of the operation. I don’t like when carers out of the team arrive, that are not from the Pontypool office.

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Review of

Home Instead (Monmouth, Abergavenny & Pontypool)

from Gregg G (Grandson of Client) published on 23 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Compassionate, patient and very kind care staff. They go the extra mile to provide thorough and extremely high levels of care. Excellent communication, and person-centred, interaction. The extra jobs done around my grandparent’s home such as cleaning, washing and ironing etc are also much appreciated.
Cannot fault a single thing. Thank you all so much.

Reply from Laura Clatworthy, Head of care giver experience at Home Instead (Monmouth, Abergavenny & Pontypool)

Thank you for this lovely review, we will make sure we pass this on to the team, they will be delighted!


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Review of

Home Instead (Monmouth, Abergavenny & Pontypool)

from J K (Client) published on 19 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have a very good relationship. I enjoy this company. We have a lot in common. We do the crossword every day. She looks after me.

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Review of

Home Instead (Monmouth, Abergavenny & Pontypool)

from R W (Client) published on 7 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service in all depts. Could not ask for better, prompt service each morning is exemplary.

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Review of

Home Instead (Monmouth, Abergavenny & Pontypool)

from E A (Niece of Client) published on 28 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care is provided which gives me enormous peace of mind knowing my aunt is being seen daily. She is a somewhat reluctant client but the carers understand that this is a big adjustment for her.

Reply from Laura Clatworthy, Head of Caregiver experience at Home Instead (Monmouth, Abergavenny & Pontypool)

Thank you for this lovely feedback, we will pass this onto our team!
We're glad we can help and keep your aunt safe and at home.


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Review of

Home Instead (Monmouth, Abergavenny & Pontypool)

from Brinley M (Husband of Client) published on 30 January 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent and efficient service responsive to requests and needs, care support of a high standard and flexible to needs of client with dementia.

Reply from Laura Clatworthy, Head of CAREGiver experiance at Home Instead (Monmouth, Abergavenny & Pontypool)

Thank you for your review, I'll pass this on to our team, it's nice for their hard work to be recognised.


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Review of

Home Instead (Monmouth, Abergavenny & Pontypool)

from Amelia T (Daughter of Client) published on 20 December 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to have found Home Instead. My mother has two visits a week which she enjoys enormously. The support they offer her is absolutely wonderful, making it possible for her to stay at home. They help her with cleaning, keep an eye on the post, help her remember appointments and many other
things which essentially stop her from endless worrying. She particularly enjoys the companionship, cups of coffee and chats. The office and the carers together do a wonderful job at keeping me posted as to how everything is going and if they have any concerns they let me know immediately. They are friendly, professional and immensely reassuring to me and my siblings. I honestly cannot recommend them highly enough!

Reply from Laura Clatworthy, Director at Home Instead (Monmouth, Abergavenny & Pontypool)

Thank you for your lovely comments, Amelia, this is lovely to hear, I will pass this along to her care professionals.


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Awards / Recognitions (8)

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