Home Instead in Norfolk | 4 Home Care Providers

Review of
Home Instead (Norwich)
from P H (Client) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

Always practical, very helpful, pleasant and willing.

Reply from Chris Carter, Owner at Home Instead (Norwich)

Thankyou for your review. Please don't hesitate to ask a member of our team if there is anything you need.

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Review of
Home Instead (Norwich)
from Derek M (Client) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

I have been receiving care support from Home Instead for two weeks with two carers. Both in their individual ways have given me very personal help and have also been able to assist my wife by helping the domestic situation. I have no criticisms of the service so far, and have found my quality of life

has been enhanced by the presence of these helpful and cheering personalities.

Reply from Chris Carter, Owner at Home Instead (Norwich)

Thank you for your review. We're pleased the service has helped improve your quality of life in such a short space of time. Please don't hesitate to ask if there's anything we can do to further enhance your health, happiness and wellbeing.

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Review of
Home Instead (Norwich)
from A B (Son of Client) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

Everyone + everything is brilliant. No complaints at all.

Reply from Chris Carter, Owner at Home Instead (Norwich)

Thank you for your kind review. We think your Mom and family are brilliant too!

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Review of
Home Instead (Norwich)
from P D (Wife of Client) published on 11 February 2025

Submitted via Postal Card • Report

Overall Experience

After being a client for the last year just two mornings a week, we discussed the need for increasing care by a further two hours. This would enable my husband and myself to lead as normal life as possible with the help of the carer. This includes shopping at the supermarket, hairdressers, doctors appointments

etc. Their flexibility is greatly appreciated and we are happy to do that in return if a problem arises.

Reply from Chris Carter, Owner at Home Instead (Norwich)

Thank you for taking the time to provide a review. We're here to make yours and your husbands life easier, safer and more enjoyable. Our service is flexible with this aim in mind and we will do everything we can to support you. Our team are grateful for the time they spend with you and the opportunity to help you both. Please don't hesitate to ask if there's anything additional you would like help with.

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Review of
Home Instead (Norwich)
from E H (Daughter of Client) published on 11 February 2025

Submitted via Postal Card • Report

Overall Experience

This was a very thorough review of mums complex care plan. Any issues or concerns that arose, were discussed at length and solutions, alterations to current care adapted and tweaked, were found and put into action. Where problems are more challenging or difficult to resolve, every effort was made to

come up with a way forward. Everyone involved was able to make positive contributions to the review and the family and client were treated with dignity and respect throughout. They were listened to!

Reply from Chris Carter, Owner at Home Instead (Norwich)

Thank you for your review. Home Instead Norwich have an experienced and skilled professional management team in place to ensure our front line Care Professionals, the clients we care for and their families receive the very best support available. Sometimes this is complex and requires input from a range of health, care and family stakeholders. We are here to help find solutions and support the best quality of life possible. It's essential that we truly listen to our clients and support their needs and wishes as far as we are able. Please don't hesitate to speak to a member of our team if we can assist in any way.

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Review of
Home Instead (Norwich)
from SIMON H (Son of Client) published on 11 February 2025

Submitted via Website • Report

Overall Experience

My mother was looked after by Home Instead for eight months. Initially, only a single daily visit was needed to help her get up and organise the day but when live-in care was suddenly required, Home Instead recognised the urgency and organised round-the-clock care immediately. Over this time, we have

been consistently impressed by the emotional intelligence, caring instincts and practical common sense of the visiting carers. They write up the details of their visit on an App - listing positives and concerns - which office staff and family members can then immediately view. The wide variety of ages and personalities, from which suitable carers are selected, is a great strength. Office staff, too, have been regularly in touch: with great tact at difficult moments, and a firm oversight. We have always felt 'seen', understood and respected. Some of my mother's longest standing carers have become like family thanks to their personal generosity and humanity. Unreservedly recommended.

Reply from Chris Carter, Owner at Home Instead (Norwich)

Thank you for taking the time to write such a comprehensive review. It's been a real pleasure to support your family. The whole team at Home Instead wish you all the best for the future.

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Review of
Home Instead (North Norfolk)
from Jennie S (Wife of Client) published on 10 February 2025

Submitted via Website • Report

Overall Experience

The ladies that looked after my husband were 100% professional. They attended to him with care and dignity, until he went into a care home.
Nothing was too much trouble for them, even seeing to the dog!!
Thank you.

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Review of
Home Instead (Norwich)
from Beryl D (Client) published on 10 February 2025

Submitted via Postal Card • Report

Overall Experience

I have been using your company now, for over 6 years and I would like to tell you that I have been treated extremely well by all of your staff. "My Girls" as I call them, are very 'time conscious' but they never make me feel rushed or a nuisance. Well Done Home Instead. I would recommend you 100%.

Reply from Chris Carter, Owner at Home Instead (Norwich)

Thank you for your review. We're pleased you would recommed us 100%. Our team enjoy the time they spend with you and appreciate the opportunity to help.

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Review of
Home Instead (West Norfolk)
from L N (Client) published on 21 January 2025

Submitted via Website • Report

Overall Experience

I would like to say thanks to Home Instead for their help and support.
My mum's carers, two in particular, provided great care in the most trying of circumstances, they went well beyond the call of duty. I am certain that they made my mum's life much more pleasant than it otherwise would have been.
I

would recommend Home Instead without reservation.

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Review of
Home Instead (West Norfolk)
from J C (Client) published on 20 January 2025

Submitted via Website • Report

Overall Experience

After a prolonged period in hospital I contacted Home Instead to help me regain my independence. I found the first carer allocated to me was not suitable and she was quickly replaced by one who was willing to help in whatever way I asked for. At all times I was treated with respectful friendliness.

Similarly managers were helpful and kind. I am now able to look after myself but if and when I need further help in the home, and can afford it, I will contact this company again.

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Review of
Home Instead (Norwich)
from A M (Client) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

In general I find the service to be very good. Improvements in my health mean that I need fewer visits than used to be the case, but I still need visits, both for help as well as company. The one area of uncertainty is still punctuality. With lateness the result of an unrealistic timetable or weight

of traffic on the route between jobs. This presumably has a knock on effect for clients later in the schedule. I would also observe that, to me, the hourly rates paid to carers seems low in comparison to the top slice for owners.

Reply from Chris Carter, Owner at Home Instead (Norwich)

Thank you for your review. I'm pleased that you find the service to be very good overall but sorry you have some concerns over punctuality. A member of our management team will be in touch to make sure we get this resolved for you. They will also be happy to explain how your care fees are used. We pay all staff above the Real Living Wage which is significantly above the Government's National Minimum Wage. Over 80% of income is spent on staffing costs with much of the rest spent on business overheads including office space, utilities, insurance, training, computer hardware and software, taxes and reinvestment into the service. We are a local, family-owned franchise, fully engaged in the service and committed to providing the best quality care in Norwich at excellent value for money and creating a great working environment for our team.

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Review of
Home Instead (North Norfolk)
from Julie B (Daughter-in-law of Client) published on 17 December 2024

Submitted via Website • Report

Overall Experience

Home Instead (North Norfolk) took great care to match my father-in-law with a support team who had similar interests/background. He is now able to enjoy local walks and good conversation. My husband and I are relieved to have some support in place so we have all benefitted from the arrangement. I have

found Home Instead to be prompt, efficient and friendly when I have contacted them via email or phone. I am not sure how we all managed before we had Home Instead.

Reply from Kelly Knight, Sales and Marketing Manager at Home Instead (North Norfolk)

We're delighted to hear that your father-in-law is enjoying his time with us. Our goal is always to provide the best possible care, and it's rewarding to know we've made a positive impact.

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Review of
Home Instead (North Norfolk)
from Hayley B (Daughter of Client) published on 28 November 2024

Submitted via Website • Report

Overall Experience

Home Instead have been excellent with my mother's care. After my mother was discharged from the hospital without a care package we contacted Home Instead and they have been amazing. The care that they provide is 100%.

Reply from Kelly Knight, Sales and Marketing Manager at Home Instead (North Norfolk)

Thank you so much for the review we are so happy to hear mum is being cared for so well by the team.

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Review of
Home Instead (Norwich)
from I R (Son of Client) published on 18 November 2024

Submitted via Website • Report

Overall Experience

Huge thanks to the Home Instead Norwich team for caring for my parents so well. We were impressed by everyone we met from the team. The office staff were professional, well-organized and caring. Communication via phone, email and mobile app has been excellent. The Home Instead team have been able

to respond quickly to changes in our care needs. The visiting team were amazing, generous, kind, respectful, warm, compassionate, competent, flexible and professional. My parents grew fond of their caregivers and looked forward to their visits.

Reply from Chris Carter, Owner at Home Instead (Norwich)

Thank you for your kind feedback. It's been a pleasure to support your family.

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Review of
Home Instead (Norwich)
from V M (Wife of Client) published on 23 September 2024

Submitted via Postal Card • Report

Overall Experience

I am very pleased with Home Instead's service. We have a really excellent team of experienced carers to support and assist my husband and myself as his main carer. They quickly established a friendly yet respectful relationship with him inspiring complete trust and confidence. Their role is very adaptable

and flexible responding to immediate needs. They support us in a variety of ways, from personal care to help with laundry, cooking and companionship. They are professional, highly trained and available to discuss changing issues around his care. They also enable me to go out and maintain my social family network with confidence.

Reply from Chris Carter, Owner at Home Instead (Norwich)

Thank you for your review. We are pleased that we've been able to support your family's welfare in different ways through the tailored support provided. Your Care Professionals enjoy the relationships and conversations they have with you and your husband and we're pleased this enables you to meet other members of your family and remain socially engaged in the community with your friends. Experience tells us that social engagement and preventing isolation are essential to maintaining health and well-being.

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Review of
Home Instead (Mid Norfolk)
from Louise P (Daughter of Client) published on 28 August 2024

Submitted via Website • Report

Overall Experience

Mum had carers from Home Instead after a bad experience using a cheaper care provider. Home Instead were amazing for the 5 months they helped care for Mum. She loved all of them and each were caring and very patient with Mum. Sadly Mum had to go to permanent care but we are very thankful to Home Instead,

the professionalism, kindness and caring nature of each of the ladies really helped us to understand where Mum was on her dementia journey. The ladies were always on time, responded to requests in a timely fashion and would do literally anything to help Mum. On occasion going above and beyond, when one of the carers found Mum wandering in the street, upset and confused and took her home, making sure she was safe and okay. Home Instead are more expensive than a lot of other providers but, trust me when I tell you there is a reason for that, and it's worth every penny to make sure your loved one is treated well and to have peace of mind that the compassion shown by each carer, runs deep.

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Review of
Home Instead (North Norfolk)
from Kathryn G (Daughter of Client) published on 28 August 2024

Submitted via Website • Report

Overall Experience

Myself and my mum are both very happy and relieved with the care that has been provided for my dad. We are now able to relax more and not worry so much. Both carers that Dad has been assigned are really lovely, warm and caring. We have also found the office staff to be so friendly too and provided

us with the support and reassurance we needed. Thank you to everyone as it's a complete team effort and we are delighted to have chosen yourselves to help care for, support and look after Dad.

Reply from Kelly Knight, Sales and Marketing Manager at Home Instead (North Norfolk)

Thank you so much for your wonderful review. We're delighted to hear that you're happy with the support we've provided for your dad, and the reassurance this provides you and your mum.

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Review of
Home Instead (West Norfolk)
from D B (Daughter of Client) published on 27 August 2024

Submitted via Website • Report

Overall Experience

We wanted some extra companion calls for Mum as she was starting to get more anxious due to the progression of her Alzheimer's. We had a meeting with the highly efficient and lovely manager and we were really impressed with how much detail and care was taken over in getting the right person to be a

companion for Mum. The lovely care professional who took care of Mum was absolutely fantastic. Every effort was made to take Mum to places she loved visiting or if it was a rainy day, to do some baking, again something Mum really enjoys doing. All the care professionals had a lovely demeanour about them, being really caring and kind whilst giving Mum her dignity at all times. Very impressed with the whole organisation and would gladly recommend to others. Thank you everyone so much.

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Review of
Home Instead (North Norfolk)
from D H (Daughter of Client) published on 23 August 2024

Submitted via Postal Card • Report

Overall Experience

Home Instead team have provided outstanding care and support since September 2019 for both my parents, enabling both my parents to remain at home. The team have always been so kind and supportive and feel part of the family supporting my dad, especially when Mum died in October 2023 until Dad died in

June 2024. Fantastic team, thank you to everyone, you are all stars.

Reply from Kelly Knight, Sales and Marketing Manager at Home Instead (North Norfolk)

Thank you so much for taking the time to leave us a review. We were touched to read your comments about the care we provided to your parents. Your kind words mean a lot to our team. We're honoured to have been able to support your family during such difficult times.

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Review of
Home Instead (Norwich)
from G R (Daughter-in-law of Client) published on 22 August 2024

Submitted via Website • Report

Overall Experience

My mother-in-law has been having visits since June 2021. I must say, the carers have all been lovely and generally the timings are excellent. Unfortunately, due to the progression of Alzheimer's, we felt a move to a care home was necessary for her own safety. Many thanks to the team that helped us during

this time and rest assured, she is settling into her new surroundings extremely well!

Reply from Chris Carter, Owner at Home Instead (Norwich)

Thank you for your feedback and the opportunity to support your family. We wish you all the best for the future.

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Home Care Providers Owned by Home Instead in Norfolk

Home Instead Locations in Norfolk (4)

Home Instead Reviews in Norfolk (202)

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