Home Instead in North Somerset | 2 Home Care Providers

Review of
Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
from Diana K (Wife of Client) published on 11 March 2025

Submitted via Website • Report

Overall Experience

Carers are reliable, helpful and conscientious. They work efficiently but in a friendly manner. I very much appreciate their work. I have serious hearing and loss they respond well to my needs - eg facing me when speaking, not speaking too quickly or rephrasing what they originally said. They also

communicate well with my husband.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you for taking the time to write us this lovely review. We are so pleased with your comments and are glad the care professionals work so well with you and your husband. We shall pass your kind comments on to them. Many thanks.

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Review of
Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
from A P (Son of Client) published on 10 March 2025

Submitted via Website • Report

Overall Experience

My mother is clearly happy with the service. My only observation is that I would like her to be taken out more, particularly when the weather improves.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you for taking the time to leave us your feedback, we are so pleased your mother is happy with the service provided. We shall certainly pass your request about going out more on the her care professionals so they are aware. Many thanks.

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Review of
Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
from M C (Son of Client) published on 10 March 2025

Submitted via Website • Report

Overall Experience

All carers are prompt and very reliable. 10/10. All go the extra mile for mum. Always looking for the next job to help. Nothing is too much trouble. Mum is very happy with every team member. It takes the pressure off the whole family.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

We are so pleased the service provided is meeting your mum's needs and helping out the family too. Thank you for taking the time to leave us a lovely review, we will pass your kind comments on to the rest of the team.

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Review of
Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
from Adrian P (Son of Client) published on 10 March 2025

Submitted via Website • Report

Overall Experience

The team leader has taken time to get to know my parents by visiting in advance of starting the support which in my opinion has helped to make for a smoother start to the care.
The care requirements were discussed in advance and some helpful opportunities were pointed out by the team leader to get

in place before the care commenced.
Communication by phone and email has been good.
The care team are efficient and friendly.
So far, I have had a positive experience with the Home Instead Team.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you for writing us a great review, we are delighted that the team leader made the start of the service a positive experience for you. We will pass your kind comments on to the relevant person.

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Review of
Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
from John R (Son of Client) published on 4 March 2025

Submitted via Website • Report

Overall Experience

We approached Home Instead on a recommendation some months ago with a view to starting my elderly Mum with a couple of hours' help a week which we can then increase as and when needed. My Mum is fiercely independent and was not at all happy that she needed help with the day to day running of her home

in order that she could continue to live there independently.
A member of staff at the Worle office was extremely helpful and empathetic from the start and paired Mum with a lovely lady who fits our needs and Mum's personality extremely well.
Whilst it is still early days, we would have no hesitation in recommending Home Instead - the experience we have had to date has surpassed our expectations.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you for taking the time to leave us a lovely review. We are so glad the service is meeting the needs of your mum and that she gets on well with her carers. We will pass on your kind words to the rest of the team.

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Review of
Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
from D E (Daughter of Client) published on 4 March 2025

Submitted via Website • Report

Overall Experience

When thinking about care for a loved one it is, a big decision. Not only are they going to be caring for that person, but they are entering their home, and trust is a huge factor.
On meeting with Home Instead to discuss my mother's needs, I was instantly at ease with what I heard. They try hard to

match carers with their client. Consistency with carers in order that trust is built between both client and carer. So it was easy to finally put a care plan in place!
I can't articulate really how grateful I am that they are helping me to care for my mum.me I feel a great relief and more importantly, my mum just loves her carers coming to visit and helping her with whatever it is she may need on any given visit!
Home Instead have been extremely supportive towards myself in checking everything is going as I had hoped and that my mum is happy, my goodness she is!
I am so very grateful to every one of the team but in particular to mum's TEAM of personal carers!
Thank you so much!

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

We are so glad to hear your mum is happy and that she enjoys the carers that come to see her. Thank you for taking the time to leave us such a wonderful review. We will pass your kind comments on to the rest of the team. Many thanks.

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Review of
Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
from J T (Client) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

Being elderly and told that I could no longer drive, I was worried that I could not manage to get provisions etc. I was also worried because I was getting increasingly disabled. So when my friend told me about Home Instead I was very relieved. I could not be more grateful for the help and support that

you have given me.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you for taking the time to leave us a positive review. We are so glad the service is meeting your needs and that you are happy with the support provided. Many thanks.

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Review of
Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
from Jane B (Client) published on 4 March 2025

Submitted via Website • Report

Overall Experience

Carer is always on time. Takes good care of patient while talking . Leaves clean and tidy rooms. Reports before leaving of any mishaps. Will do any extra task I give like ironing. I can go out with confidence that all will be well.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you for taking the time to leave us a positive review. We are so glad you are happy with the service and the carer provided. Many thanks.

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Review of
Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
from K H (Son of Client) published on 4 March 2025

Submitted via Website • Report

Overall Experience

All the carers have a real understanding of Mum's needs and remain helpful, even when because of her dementia she is difficult. They will do shopping for her, even for single items and when she feels confident enough, take her out as well. Brilliant service.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

We are so pleased you are happy with the service provided for your mum. We will pass your kind comments on to the rest of the team. Many thanks for taking the time to leave us a review.

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Review of
Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
from Karen L (Daughter of Client) published on 3 March 2025

Submitted via Website • Report

Overall Experience

The carers are all very friendly, kind and supportive. They treat mum with respect and dignity. The company always keeps in touch, checking in from time to time and doing regular care plan reviews. I am very happy with Home Instead.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you for taking the time to leave us a positive review. We are delighted that you are happy with Home Instead and the carers that support your mum. Many thanks to you.

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Review of
Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
from Caroline K (Daughter of Client) published on 3 March 2025

Submitted via Website • Report

Overall Experience

I am very pleased with the care my mum is receiving, it's nice to know that she is happy with the carers and gets on well with them, nothing seems too much trouble if she asks them to do anything. The care my mum is getting is suitable for her needs it give me and my family peace of mind that someone

is coming in daily to attend to her needs ,as we live in Bristol and she is in Weston, I would highly recommend home instead as a very good company.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

We are so pleased the service provided for your mum gives you and your family peace of mind. Thank you for taking the time to write us a lovely review and for your kind words.

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Review of
Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
from S V (Daughter of Client) published on 3 March 2025

Submitted via Website • Report

Overall Experience

Very happy with the care and concern shown by of all the staff from Home Instead. Mum's regular carers and always on time and are polite and courteous. They have built up a very nice relationship with her and she feels very comfortable and relaxed with them, which is so helpful in times when she is

feeling low or under the weather. They always have plenty to talk about with her and show extra interested in hobbies and topics that she is interested in. And if family have ever been at the house when they are there, they are friendly towards us all. They are happy to take Mum out to the local shops too. If there have been times when Mum has been unwell then the staff have been proactive in getting things sorted.
The family appreciate the care and time that has been spent in matching Mum to her carers and this has resulted in a very successful experience for us all. Without the team from Home Instead, Mum would not be able to carry on living at home, and for that we are most grateful.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you for this wonderful review, we are delighted that the service provided is meeting your mums needs in such a positive way. Many thanks for taking the time to give us your feedback.

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Review of
Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
from D M (Daughter of Client) published on 3 March 2025

Submitted via Website • Report

Overall Experience

Our regular care pro was about to leave us, having been promoted within Home Instead. Marvellous for her, devastating for us. Home Instead knew we were very anxious about a change to Dad's care pro, they were so supportive, caring and kind as we all made adjustments.
They were patient, and listened

to our anxieties, in the end matching Dad with two lovely new care pros.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you for taking the time to leave us a positive review. We are so glad you are happy with the replacement carers found for your parents. We will pass your words of kindness on to the rest of the team.

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Review of
Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
from M F (Client) published on 25 February 2025

Submitted via Website • Report

Overall Experience

I feel I have a routine. That I am safe and looked after. Thank you so much for your support in a very difficult time of my life. To live my life my way. Thank you so much to my carer for helping support me.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you for taking the time to leave us a great review. We are so pleased you feel safe and supported by your Care Pros, we will pass on your kind comments to your team.

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Review of
Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
from H M (Daughter of Client) published on 25 February 2025

Submitted via Website • Report

Overall Experience

Carers are very professional and treat client with respect and dignity. Friendly and thoughtful, understand needs and makes helpful suggestions. Managers are approachable and try to ensure continuity of carers.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you so much for taking the tine to leave us this lovely review. We are glad you are happy with the service provided to your mum and will pass the kind comments on to the team.

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Review of
Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
from Sarah L (Daughter of Client) published on 25 February 2025

Submitted via Website • Report

Overall Experience

I am very happy with the standard of care provided for Dad. He was very dubious to have strangers, as he put it, coming in the house.
But these days he looks forward to them coming. All the ladies are lovely.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

We are so pleased to hear you are happy with the care provided to your dad, and that he is enjoying the company of his Care Pros. Thank you so much for taking the time to leave us a review, we will feedback your kind comments to the team.

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Review of
Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
from j F (Daughter of Client) published on 25 February 2025

Submitted via Website • Report

Overall Experience

We greatly appreciate the very high quality of support provided by all the Home Instead carers who have been caring for our father over the past months. Their ability to see what needs to be done and to adapt to his needs daily is outstanding. We appreciate their professionalism and most of all their

kindness in the way they interact with him.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you for taking the time to leave us a positive review. We are so glad you are pleased with the professionalism of the Care Pros and the way they assist your father. We will pass on your kind words to the rest of the team.

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Review of
Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
from K W (Daughter of Client) published on 19 February 2025

Submitted via Website • Report

Overall Experience

These care professionals are truly Wonderful. The package they are providing is compassionate, sensitive and nothing is too much trouble. Communication is great. They have taken immediate action on any changes that my Mum has needed to make sure she feels cared for and happy. It has been such a relief

and reassurance for our family. They have exceeded all our expectations and we are so very grateful for all the ongoing care
they are providing for us.
A Big thankyou to you all.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Wow, what a wonderful review. We are so pleased you are happy with the service provided for your lovely mum. Thank you for the kind comments, we will pass these on to the care team and many thanks for taking the time to leave us a review.

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Review of
Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
from Wayne P (Grandson of Client) published on 6 November 2024

Submitted via Website • Report

Overall Experience

The management team and care professionals have been nothing short of amazing. The service provided to our family has been sensitive, responsive and very person centered. There is always someone to contact and the team have gone the extra mile to ensure staff and support is well matched to our needs

as a family. The time and attention the entire team at Home Instead have taken to get our package of care right and inline with our families preferences has been extremely reassuring to us. Our family was experiencing a time of crisis and the team have come in and worked empathetically and promptly to give us exactly what we needed. We feel seen. For a family that has a lot of experience of health and social care services, we can sincerely say everyone at Home Instead has exceeded our expectations and we all feel very grateful for the diligent and compassionate work they are doing. Communication is great, and we continue to get prompt answers to our questions from experienced professionals.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you so much for the fantastic review. We are absolutely delighted to read your kind words. These will be passed on to the team involved and we look forward to continuing to provide a great service to your family.

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Review of
Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
from Jenny H (Daughter of Client) published on 4 October 2024

Submitted via Website • Report

Overall Experience

Home Instead went out of their way to provide care at short notice, which was much appreciated. The carers were friendly and reliable, giving exactly the kind of support my mother needed after an injury. Should she need support in the future, we would not hesitate to return to Home Instead.

Reply from Nikki Gower, Marketing at Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Thank you so much for taking the time to write us a review. We are so pleased you were happy with the temporary care package set up for your mum. We will pass your kind comments on to the carers that attended. Many thanks.

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Home Care Providers Owned by Home Instead in North Somerset

Home Instead Locations in North Somerset (2)

Home Instead Reviews in North Somerset (89)

Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)

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