Home Instead in North Yorkshire | 3 Home Care Providers

Review of
Home Instead (Harrogate Ripon & Thirsk)
from Brian H (Husband of Client) published on 18 November 2024

Submitted via Website • Report

Overall Experience

We contacted Home Instead for the care of my wife because they looked after my sister-in-law. The good reports we received about them from her family turned out to be absolutely correct. The care consultant and field care supervisor came out to see us initially, and my daughter and I were very impressed

by their presentation. We signed up on the spot, but unhappily instead of the year of care I was expecting, it turned out to be only three weeks. During that three weeks we met a few of their lovely team of carers. They were all so friendly, professional and efficient. I didn't want my wife to go into a care home to be looked after by other people, so this was the perfect solution. I would highly recommend this company if you are in the same situation.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to leave your wonderful review during what must be a very difficult time for you and your family. It was a pleasure being able to support your wife and your family during her final journey. We are so pleased we were able to help facilitate her wishes to remain at home.

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Review of
Home Instead (York)
from Adele P (Daughter of Client) published on 25 April 2024

Submitted via Website • Report

Overall Experience

Thank you very much for caring for my mother over the past few months. The three ladies were excellent very professional and personable. They took Mum out to tea rooms and to the local shop, together with cleaning washing, ironing, gardening and even mending the curtains. They cooked her meals and did

the washing up. To be honest, nothing was too much trouble! They even went out for long walks across the fields. Please send my thanks to them all.

Reply from Luke Norbury, Director at Home Instead (York)

Thank you for your lovely review. It was a pleasure to be able to support your mother and we will of course pass on your thanks to the team of ladies involved in her care. We wish her well in her new home.

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Review of
Home Instead (York)
from Michael S (Client) published on 18 March 2024

Submitted via Postal Card • Report

Overall Experience

I have been using this service for over a year now. Initially, I needed a great deal of physical support, but as I have got stronger my need for support has changed to one more of company. The care, patience and understanding I have been shown are much appreciated and have gone a long way in helping

me to adjust to my new circumstances.

Reply from Luke Norbury, Director at Home Instead (York)

Thank you for your review, we really appreciate you taking the time to provide feedback. It is fantastic to hear that we have played a part in you growing to need less physical support - the whole team will be delighted to hear.

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Review of
Home Instead (York)
from J R (Client) published on 15 March 2024

Submitted via Postal Card • Report

Overall Experience

Could not be better. Friendly helpful and a pleasure to meet.

Reply from Luke Norbury, Director at Home Instead (York)

Thank you for your review - we really appreciate it. It's really good to hear that you are so pleased with the service and we will pass on the feedback to the whole team.

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Review of
Home Instead (York)
from C P (Daughter of Client) published on 6 March 2024

Submitted via Website • Report

Overall Experience

I cannot speak highly enough about the care and attention Home Instead provide for my mother.
It is quite simply excellent. The company has been providing care for over two years, enabling Mum to remain independent in her own home. She is cared for by a small regular group of care workers, all of whom

are excellent in the manner and professional way they provide care for Mum. A full discussion of Mum's care needs with myself took place initially and over time some changes have been discussed and accommodated. The company has always responded positively and promptly to any enquiry I have made and whilst respecting Mum's privacy ensure any concerns are addressed. Mum is very happy with all the care workers that visit her and as I live a considerable distance away I am confident that Mum is well cared for and her needs attended to. The portal is brilliant at giving me a daily insight. I highly recommend this company.

Reply from Luke Norbury, Director at Home Instead (York)

Thank you for your review - we really appreciate it. It is a privilege for us as a team to be able to play a small part in helping your mum remain independent. Really pleased to hear that the portal is helpful in keeping you involved too.

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Review of
Home Instead (York)
from J D (Daughter-in-law of Client) published on 5 March 2024

Submitted via Website • Report

Overall Experience

Home Instead has been providing care for my mother-in-law for several years. The care professionals are great with her. They treat her with respect and kindness and she enjoys their visits. We have found the management staff to be very supportive and helpful as her needs have increased and they have

also supported the family as well.

Reply from Luke Norbury, Director at Home Instead (York)

Thank you so much for taking the time to review our service. It’s a pleasure to be part of the support for your mother-in-law and it’s fantastic to know that it has helped everyone involved.

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Review of
Home Instead (York)
from Nigel B (Son of Client) published on 5 March 2024

Submitted via Website • Report

Overall Experience

The lady that visits Mum is superb! Mum is on the edge of dementia, so just slipping into it, the care that she receives is therefore vital in terms of her getting out and about be a trip to the shops or the garden centre for a drink and a scone.
This helps her still feel involved in life, the timing

of the care has been massively important as it commenced just before Dad passed away so has given important continuity.
The team at Home Instead York have been lovely, they just need to be a little 'slicker' in insuring invoicing works right, first time and every time - otherwise perfect.

Reply from Luke Norbury, Director at Home Instead (York)

Thank you for your review and your kind comments. Sorry you experienced an issue with your invoice set up and glad that we were able to resolve it.

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Review of
Home Instead (York)
from D W (Daughter of Client) published on 12 January 2024

Submitted via Website • Report

Overall Experience

Home Instead was a huge help by visiting regularly, giving medication to mum, helping with her personal care and lifting her mood. As mum's needs grew, they visited more often and even took her for her weekly shopping! They enabled mum to stay in her own home for as long as possible. The portal was

very useful in keeping family members informed after each visit. Thank you.

Reply from Luke Norbury, Managing Director at Home Instead (York)

Many thanks for your review and we are glad that we were able to support your Mum and adapt to her needs as they grew. Best wishes!

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Review of
Home Instead (Harrogate Ripon & Thirsk)
from Joanne V (Daughter of Client) published on 24 August 2023

Submitted via Website • Report

Overall Experience

Excellent service was put into place at short notice with care for not only Mum but to support Dad after his surgery. Loved the portal that was informative and gave peace of mind to the care received.
When I needed to contact the head office for assistance, the queries were dealt with quickly.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to leave your review. It's great to hear that your experience of our service was a positive one and that the technology we use has been supportive.

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Review of
Home Instead (Harrogate Ripon & Thirsk)
from E M (Daughter-in-law of Client) published on 23 August 2023

Submitted via Website • Report

Overall Experience

The support and peace of mind we have received from Home Instead (Harrogate Ripon & Thirsk) has been excellent. They have really gone above and beyond what we ever imagined a care company could achieve. They think about the individual and work in a diligent and professional manner, but without losing

the human touch side of care.

Home Instead were recommended to us and we would have no hesitation in passing this recommendation on to anyone looking for a care at home option.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you so much for your kind words. I will pass your comments onto the team, they will be thrilled to know that they exceeded expectations.

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Review of
Home Instead (York)
from Jane K (Daughter of Client) published on 16 August 2023

Submitted via Website • Report

Overall Experience

Home Instead were recommended to us and we have found the care provided by them to be first class. My mum has dementia and all the carers treat her with respect and are very professional. Mum would not have been able to stay in her own home for as long as she has without this support. Many thanks to

all the team.

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Review of
Home Instead (York)
from Helen G (Daughter of Client) published on 20 July 2023

Submitted via Website • Report

Overall Experience

Mum has Alzheimer’s. Initially I was scared and heartbroken but I managed, she was not eating, she was 6 stone! I needed help.
Immediately Home Instead (York) gave professional care, the administration staff inform me of rotas a couple of weeks in advance which I write in Mum's diary, if changes have

to be made I get notice and even with 6 monthly care reviews, I know I can call them at any time and they will be prompt to act on my concerns/requests.
The caregivers are all lovely, Mum is very fond of them all. Each give amazing care to Mum and I never worry about her. They are very professional and respectful. Their knowledge of Dementia and Mum's needs are their priority.
I can honestly say that without Home Instead I would have crumbled years ago. Thank you, Home Instead for your professional dedication to Mum’s wellbeing over the past 5 years.
I have recommended Home Instead to many people for help with their elderly parents and to friends who would like to work in the care sector.

Reply from Jack Fisher, Finance & HR Administrator at Home Instead (York)

Thank you for your lovely review. It's great to hear the difference that our service made to your life and we are incredibly grateful that you have been recommending our services to others.

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Review of
Home Instead (Harrogate Ripon & Thirsk)
from Anne B (Daughter of Client) published on 14 July 2023

Submitted via Website • Report

Overall Experience

Home Instead (Harrogate Ripon & Thirsk) input has enabled my Mum to stay safely home which is where she wants to be. Sharing the care with their team has meant I can spend so much more time just being with my Mum. They even manage around the bad tempered cat.
Carers are kind and adaptable and I believe

Mum has benefited from seeing different faces and having different people to talk to. We have been using Home Instead’s services for a number of years now and they have provided increasing help as Mum’s needs have increased. Additionally, when health issues within my own household have arisen they have always managed to provide extra cover to fill the gaps that would otherwise have been left in Mum’s care.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for leaving your excellent review. It's great to hear we have made such a difference to your Mum's life over the year's despite the 'bad tempered cat'!

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Review of
Home Instead (Harrogate Ripon & Thirsk)
from P C (Client) published on 28 June 2023

Submitted via Postal Card • Report

Overall Experience

I have only praise and a big thank you for the excellent help and care given by the staff. Nothing is too much trouble the dignity of the one who is being cared for is paramount.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you so much for leaving your wonderful review. It means so much to the team!

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Review of
Home Instead (York)
from L E (Daughter-in-law of Client) published on 19 May 2023

Submitted via Website • Report

Overall Experience

Home Instead (York) have enabled us to give my mother-in-law what she wants - care at her home. She has twice daily visits. Sometimes she is taken shopping or to medical appointments. The care provided is excellent and communication with us is outstanding. We have team working on my mother-in-law's

behalf.

Reply from Jack Fisher, Finance & HR Administrator at Home Instead (York)

Thank you for taking the time to leave us a review, it's greatly appreciated!

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Review of
Home Instead (Harrogate Ripon & Thirsk)
from Margaret M (Daughter of Client) published on 16 May 2023

Submitted via Website • Report

Overall Experience

Our helpers provide excellent support and are passionate about their work. They treat my parent with respect and dignity. They all go above and beyond what is asked of them. The management of our needs is good and responses are prompt.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for your 5 star review. It’s reassuring to know that the team go above and beyond what is expected of them.

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Review of
Home Instead (Harrogate Ripon & Thirsk)
from A D (Sister-in-law of Client) published on 12 May 2023

Submitted via Website • Report

Overall Experience

All the staff at Home Instead are most friendly, helpful and conscientious. It is very reassuring to know that they are looking after my relative with care and compassion. If there are any problems they get in touch and I feel we all work well together. My brother-in-law enjoys the visits and the company/help

that they provide. It’s a massive help to our family to know he’s well-supported.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to leave such a positive review. We pride ourselves in employing Care Professionals who are both caring and compassionate so it's great to hear that shining through.

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Review of
Home Instead (Harrogate Ripon & Thirsk)
from S W (Wife of Client) published on 4 May 2023

Submitted via Postal Card • Report

Overall Experience

Saw Home Instead carers working with residents at a care home and was impressed. When my husband and myself needed help we contacted them and are extremely pleased with the service and help they have given. Nothing is too much trouble for carers and office-based staff. A real load has been taken off

me and I now wonder how I managed without them.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you so much for taking the effort to leave such a positive review. it's great to hear that the team are making a real difference.

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Review of
Home Instead (York)
from Jane F (Daughter of Client) published on 24 April 2023

Submitted via Website • Report

Overall Experience

Home Instead (York) have been a lifesaver. The care they provide is excellent and they go above and beyond for my Dad. Everyone is very nice, caring and empathetic. They communicate very well. I know my dad is in excellent hands.

Reply from Jack Fisher, Finance & HR Administrator at Home Instead (York)

Many thanks for your kind words and for taking the time to leave us a review!

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Review of
Home Instead (Harrogate Ripon & Thirsk)
from J P (Client) published on 13 April 2023

Submitted via Postal Card • Report

Overall Experience

I have been a client of Home Instead since mid-September 2022. Staff I have met have all been without exception both punctual and efficient, but more importantly friendly and reassuring. Any assistance I have requested with normal household tasks has always been readily given. Likewise, if an opportunity

has arisen to walk in an adjacent park I have always felt in safe hands. On the very rare occasion I have needed to modify the time of a visit this has always been arranged willingly. My sincerest thanks to all involved.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you so much for taking the time to leave your excellent review. It's great to hear that all of the team you have dealt with have delivered their part in providing such an excellent service.

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Home Care Providers Owned by Home Instead in North Yorkshire

Home Instead Locations in North Yorkshire (3)

Home Instead Reviews in North Yorkshire (150)

Home Instead (Harrogate Ripon & Thirsk)

Home Instead (York)

Home Instead (York)

Home Instead (York)

Home Instead (York)

Home Instead (York)

Home Instead (York)

Home Instead (York)

Home Instead (Harrogate Ripon & Thirsk)

Home Instead (Harrogate Ripon & Thirsk)

Home Instead (York)

Home Instead (York)

Home Instead (Harrogate Ripon & Thirsk)

Home Instead (Harrogate Ripon & Thirsk)

Home Instead (York)

Home Instead (Harrogate Ripon & Thirsk)

Home Instead (Harrogate Ripon & Thirsk)

Home Instead (Harrogate Ripon & Thirsk)

Home Instead (York)

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