Home Care Providers Owned by Home Instead in Northamptonshire

9.6 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Home Instead in Northamptonshire

Home Instead Locations in Northamptonshire (2)

 

2 Home Care Providers owned by Home Instead in Northamptonshire

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Home Instead (Northampton)

4 Scirocco Close, Moulton Park Office Village, Northampton NN3 6AP 

9.7 67 reviews
"Extremely good, kind and helpful staff, always on time. Nothing is too much trouble. The girls go out of their way to anticipate, manage…"   Read all 67 reviews

Home Instead Northampton provides companionship-led home care services for people who require extra support to help them continue to live safely and independently in the place the client knows best. Home! The services are provided by Care Professionals… Read more about Home Instead (Northampton)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Home Instead (East Northants)

3 Regent Park, Booth Drive, Park Farm South, Wellingborough NN8 6GR 

8.8 47 reviews
"I enjoy the company and look forward to the day they come. Very good care and staff in office very good.…"   Read all 47 reviews

Home Instead (East Northants) focus its care packages on supporting the dignity and independence of service users in their homes, taking pride in consistent professionalism. Care Professionals are chosen for a caring and respectful approach, with… Read more about Home Instead (East Northants)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
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Home Instead Reviews in Northamptonshire (114)

9.6
Home Instead has a Group Review Score of 9.6 (9.622) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.

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Review of

Home Instead (Northampton)

from S D (Daughter of Client) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used this service for the last 3 months and found it to be very good. The carers are all reliable, kind and sensible. Having the app is useful to see what is going on. The reports show a high level of compassion, to... and understanding. The admin staff have also been helpful, especially when
plans have had to change at short notice.

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

Thank you for taking the time to leave us a review. We always try to meet our clients changing needs, and work with their families and I'm pleased you have benefited from this.


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Review of

Home Instead (Northampton)

from R H (Client) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The people who attend are very good, helpful and kind.

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

Thank you for taking the time to leave this review, we always appreciate good feedback.


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Review of

Home Instead (Northampton)

from Elizabeth W (Wife of Client) published on 12 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the ladies who cared for my husband were very pleasant and we enjoyed meeting them. They were also willing and helpful.

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

Thank you for taking the time to leave us this review, we were very glad to be able to help you out at such short notice and so glad your husband recovered quickly.


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Review of

Home Instead (Northampton)

from Tim P (Son of Client) published on 10 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of service is very good. I live 350 miles from Mum so am dependent on the girls for my eyes and ears and honest reporting which they do well.
I wish I could write into the App too to help me message them, as I currently have to email the office.

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

Thank you for taking time to leave a review. Unfortunately the app is not owned by Home Instead and could be challenging to monitor with the number of individuals who have access to the app. We do have a dedicated Client email address which I will send to you incase you have not seen that on the Comms letter yet.


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Review of

Home Instead (Northampton)

from Susan M (Client) published on 19 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely good, kind and helpful staff, always on time. Nothing is too much trouble. The girls go out of their way to anticipate, manage and adapt to everything. Very helpful and kind during the demise of my husband.

Reply from Sandra Morison, Registered Manager at Home Instead (Northampton)

Thank you so much for your kind words. Your care team always thought a lot of both you and your husband and we are all glad to continue supporting you. I will pass on your kind words to the Care professionals.


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Review of

Home Instead (Northampton)

from E K (Client) published on 3 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am having excellent care from two very nice ladies who are a pleasure to work with they are so kind caring and helpful.

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

Thank you for this lovely review and we are happy that you feel your time with our Care Professionals is beneficial.


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Review of

Home Instead (Northampton)

from Steve W (Son of Client) published on 13 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic service! We engaged with the Care Coordinator and her team last month and after several meetings/assessments and form filling my mum has started her care today. She called me to say how pleased and happy she was with the lovely carer. She showered, changed, had a coffee and got
her bed made in 1 hour. In her words, she said she felt like a different woman and by 9 am was ready to go out. After many weeks of anxiety, mum can now relax and look forward to her day. Thank you, team, I am so pleased!

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

Thank you so much for this wonderful review. We are all very glad that having our support has made such a difference. Your mum's Care professionals enjoy their time with her too.


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Review of

Home Instead (Northampton)

from D W (Client) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I look forward each morning to having my carer. Each one is cheerful and the majority of them have a wonderful smile. All of them are efficient and treat me with dignity. Which I appreciate at my age - 96. I like learning about their families and activities.

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

We are very glad that you look forward to your visits every day and that your care professionals are meeting all your needs. Thank you for this lovely review.


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Review of

Home Instead (Northampton)

from J V (Wife of Client) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Home Instead on the recommendation of a friend who had found the service to be extremely good. We have also been really happy with the service provided. A small team of carers visit and take such good care of my husband and offer me wonderful support. All of the carers are very friendly, caring
and efficient and we feel very lucky to have such a professional and kind team supporting us to take care of my husband here at home.

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

Thank you for such a wonderful review. We are so glad that you and your husband are happy and feel well-supported, our Care professionals enjoy their visits with you too.


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Review of

Home Instead (Northampton)

from F F (Client) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring and helpful. Wish it was a bit less expensive.

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

Thank you for taking the time to leave this review. I am glad our Care Professionals are supporting you well. Sadly, we do understand the concerns around cost.


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Review of

Home Instead (Northampton)

from S W (Daughter of Client) published on 20 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the service Home Instead have provided. They are extremely professional and all the personnel I have dealt with have been great. Mum is very happy with her carers and they all carry out their tasks very well. Thank you to you all for all you have done so far.

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

Thank you for such a lovely review, our Care Professionals and Office team are always pleased to receive such wonderful feedback.


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Review of

Home Instead (Northampton)

from J F (Son of Client) published on 17 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Northampton has never left Mum down. They have been visiting for the past 4 years and Mum is more than happy! Any problems I make in need of support are always answered.

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

Thank you for your lovely review. We are glad that both mum and yourself feel well supported.


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Review of

Home Instead (Northampton)

from J P (Son of Client) published on 9 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of home care is excellent. The carer not only gets everything done but is a real friend to my mum and she looks forward to her visits. Literally, nothing is too much trouble. It's also reassuring that things are followed up by head office. The meeting with the m one of the staff was useful.

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

We are so pleased that you took the time to send in this lovely review and that you are happy with the care professionals and office support.


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Review of

Home Instead (Northampton)

from J K (Client) assisted by family/friend published on 4 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care Home Instead give me. The carers are kind and work efficiently. My family do not live near to me, it's a comfort for them to know I get a visit each day.

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

We are glad that you feel well supported and our Care Professionals are kind, then this enables your family to have peace of mind.


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Review of

Home Instead (Northampton)

from J S (Daughter of Client) published on 30 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has three main carers that help her get up and go to bed. They all treat her with care and kindness to ensure she is happy and settled.
Using Home Instead has freed up valuable time for me, as Mum's primary carer and I feel reassured that they are taking good care of her. Thank you!

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

Thank you for your kind words, we are so glad that we are able to support both you and your mum in this way.


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Review of

Home Instead (Northampton)

from P W (Wife of Client) published on 27 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care given over four and a half years from the Home Instead.
We have been blessed to have continuity with the same familiar faces which has been essential to my husband's needs having had Alzheimer's and vascular dementia for 9 years.

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

Thank you for your lovely review, the Care professionals enjoyed their outings with your husband and yourself when you joined them too.


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Review of

Home Instead (Northampton)

from Mark E (Son of Client) published on 23 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead looked after my mother in her own home for several years. They were fantastic. The staff were genuinely interested in her well-being. They washed her, showered once a week, sorted meals, washing up and washing. They were very organised and if anything g was running out, they would let you
know in advance so you could do something about it. Mum got to the stage where she could not continue at home otherwise she would still be enjoying their help and company. Wholeheartedly recommend them.

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

Thank you. Our care professionals always try to involve family and keep them informed. I'm so glad Mum is moving closer to be where the family can visit on a regular basis.


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Review of

Home Instead (Northampton)

from A S (Client) published on 15 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care. I receive each day. The carers are very kind and helpful.

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Review of

Home Instead (Northampton)

from Fiona P (Daughter of Client) published on 14 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is receiving daily visits from his Home Instead team and they are so supportive and helpful. He wants to remain as independent as he can for as long as he can and their support enables him to do that. Their visits see to his needs but also provide good company for him and have helped restore
his well-being after he had to move out of his home of many years. My family and I are very grateful to have their help.

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Review of

Home Instead (Northampton)

from Martin H (Son of Client) published on 30 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are the reason my Dad is still able to live at home is his beloved bungalow. I'm an only child trying to hold down a full time job whilst trying to assist all my father's needs. Without Home Instead, he would have been in a full-time care home by now which would have been against his wishes.
He wants to stay in his home until he gets carried out in a box, that's his words, not mine. We are doing everything we can to make that a reality. The care team are fantastic and deals with my father as a friend rather than a client. They look after all his needs including doing his shopping for him when I'm unable to do that. I thank the team for their continued support and for making my Dad's wishes come true. It can't be easy, as he is in mid-stage Dementia and has no comprehension of anything other than what the weather is like. Thank you, Home Instead for supporting me and my family. You make a huge difference to our lives and more importantly, my Dad's life.

Reply from Sandra Morison, Care Manager at Home Instead (Northampton)

Thank you for taking the time to leave such a lovely review. We are glad that working with Home Instead is supporting you and your dad so well. We will ensure this lovely message is relayed to Dad's team of carers


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Awards / Recognitions (8)

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