Home Instead in Northumberland | 2 Home Care Providers

Review of
Home Instead (South East Northumberland)
from G O (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 18 March 2025

Submitted via Website • Report

Overall Experience

Home instead have provided an excellent service for my client which has tangibly improved his quality of life and his wellbeing. The staff keep in regular contact and provide regular reviews to ensure service remain current to client's needs and interests and they are eager to find ways to improve that

experience for the person.

Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)

Thank you for your review. We greatly appreciate your feedback, and we are thrilled to read that our service has made a positive impact on your client's life. It's also wonderful to know that you find our service responsive. We are committed to maintaining high standards and are grateful for the opportunity to support your Client.

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Review of
Home Instead (South East Northumberland)
from John S (Husband of Client) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

Our first entry into the world of carers, what a good choice Home Instead has proved to be. Thorough in their arrangement of our requirements and assimilation of our interests, the delivery of the care we require has been first class. The small team selected to care for my wife have treated her with

dignity whilst maintaining a close and friendly relationship, chatting away as they carry out their tasks. We have never been let down by non-attendance and punctuality has been exemplary. Finally, communication with HQ is good, with information and updates flowing freely by either email or telephone.

Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)

Thank you for your kind and thoughtful review. I am delighted to read that you have experienced first-class service and that the care professionals have provided relationship-centered care with dignity. It is also wonderful to know that you found the communication to be effective. Your feedback truly means a great deal to us. Thank you again.

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Review of
Home Instead (South East Northumberland)
from Louise R (Daughter of Client) published on 25 February 2025

Submitted via Website • Report

Overall Experience

The visits of Home Instead carers have made a positive difference to my very independent Mum who reluctantly agreed to 'give it a try' last June. Their role is simply to help Mum shower, wash her hair, to get dressed and ready for the day ahead. In the hour they are with her, they have made every effort

to get to know Mum and what she is interested in and I overhear them chatting and laughing away. Home Instead only ever sends carers who Mum has met and with whom she feels entirely comfortable. Each one has shown her great dignity, kindness and competence and they are always punctual whatever the traffic or weather. I live some distance away and have really appreciated the written reports I can see online after each visit - it makes me feel reassured and connected. The service thus far has been exemplary and I have no hesitation in recommending Home Instead.

Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)

Thank you for taking the time to leave such a wonderful review. We are thrilled to read that the support your Mum receives is done so with dignity and kindness, which in turn provides you with peace of mind. We are committed to providing a service which is delivered with passion and kindness, enabling people to live their best life. Once again, thank you for taking the time to share your thoughts with us. Your feedback helps us to continually improve and enhance our services for all of our clients.

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Review of
Home Instead (Tyne Valley)
from A S (Daughter of Client) published on 22 November 2024

Submitted via Website • Report

Overall Experience

From my first meeting with the care manager of home instead I felt a weight had been lifted from us as the family of a much loved mother. The carers are professional, kind, patient and intelligent and the added bonus is their sense of humour which is so important. I feel that as her needs inevitably

change, they will cope without a fuss. The app is extremely useful as I live far away and can discuss whatever they have done together that day. I'd happily recommend the home instead service to anyone looking to keep their loved ones at home for as long as possible.

Reply from Heather Hughes, Director at Home Instead (Tyne Valley)

Thank you for such a lovely review, I have shared it with the Team, it is very much appreciated.

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Review of
Home Instead (South East Northumberland)
from Nicola F (Daughter of Client) published on 10 September 2024

Submitted via Website • Report

Overall Experience

Home Instead provide reliable and thoughtful care for my mother. We get advance notice of the schedule of visitors which means that she knows who she is going to see on any given day.
The office staff are always helpful and understanding and we all feel that the care provision is very much tailored

to the specific needs of the individual rather than a one-size-fits-all approach.
I would not have any hesitation at all in recommending Home Instead to anyone looking for help to stay in their own home.

Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)

Thank you for taking the time to share your wonderful review. We sincerely appreciate your kind words; it is a privilege to support your Mother. Receiving such feedback is invaluable to the team and it reassures us that we are meeting the expectations of our clients and their family members. Thank you once again for your trust and support.

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Review of
Home Instead (Tyne Valley)
from Brian H (Son of Client) published on 31 May 2024

Submitted via Website • Report

Overall Experience

Responsive, caring, professional service and really starting to help make a difference for my mam. The Home Instead team have all really helped her get over her initial reluctance to get more help, so that it is now seamless. Thank you.

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Review of
Home Instead (Tyne Valley)
from A S (Daughter of Client) published on 31 May 2024

Submitted via Website • Report

Overall Experience

Since care was started last year we have increased the input from Home Instead to twice daily to include meal cover. Any increase in care has always been very quickly organised. The care team have always kept us updated about any concerns and have often gone above and beyond to support my mother including

helping to organise appointments which fit their schedule so they can take her. The company have been careful to introduce new carers to my mother and all the care team have taken time to try and understand my mother's interests and things she likes. They also undertake a number of household tasks. Contact is very easy even with last-minute requests. I would definitely recommend this care company to anyone looking for high-quality care with a lot more than just basic provision of care.

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Review of
Home Instead (Tyne Valley)
from J M (Brother of Client) published on 31 May 2024

Submitted via Postal Card • Report

Overall Experience

A very professional service delivered with kindness, an understanding of needs and empathy.

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Review of
Home Instead (Tyne Valley)
from C D (Wife of Client) published on 31 May 2024

Submitted via Website • Report

Overall Experience

Home Instead has cared for my husband since his discharge from hospital several months ago, responding quickly to our enquiry and enabling us to get him home as soon as possible.
At all times, they have treated him with kindness and respect and good humour.
The Home Instead app is a useful tool

that allows us to see the schedule of carers, times etc. as well as the documented care given.
Thank you for your ongoing support.

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Review of
Home Instead (Tyne Valley)
from Sheena H (Daughter of Client) published on 31 May 2024

Submitted via Website • Report

Overall Experience

As it was my first time looking for care for my elderly mum I was hoping for a personal approach where she wouldn't be rushed through her personal care and a relaxed friendly attitude from the carers who came to the house. That's exactly what I have received and more importantly, I can see that as my

mum's condition deteriorates I am also going to receive the benefit of their empathy and understanding. I like that the carers coming to the house are experienced, live locally and seem genuinely interested in their clients and their backstories.

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Review of
Home Instead (Tyne Valley)
from Kay W (Daughter of Client) published on 30 May 2024

Submitted via Website • Report

Overall Experience

Home Instead has been fantastic in helping me to look after my mum. The carers are all lovely and the change I have seen in Mum is amazing! I can't recommend them enough. They are totally reliable and very responsive to Mum's changing needs. I couldn't manage without them!

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Review of
Home Instead (Tyne Valley)
from S F (Daughter of Client) published on 30 May 2024

Submitted via Website • Report

Overall Experience

Vey caring and reliable staff who are also very patient with my mum. I am grateful that I can contact people easily and I'm also glad I can read the reviews of visits on the app to keep aware of how things have gone.

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Review of
Home Instead (Tyne Valley)
from Hilary F (Daughter of Client) published on 30 May 2024

Submitted via Website • Report

Overall Experience

We have been really impressed with Home Instead - my mother really enjoys the visits from the carers who are very professional but really friendly and they make the visits fun! The admin backup is also excellent.
I would thoroughly recommend the service.

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Review of
Home Instead (South East Northumberland)
from Jill K (Daughter of Client) published on 7 May 2024

Submitted via Website • Report

Overall Experience

Home Instead have supported my mother for almost 5 years. They care for her like she is one of their own family. With their support, my mother lives independently in her home. The care professionals are carefully chosen by the office and they observe her wishes about the smallest details. She always

knows who will be attending to help with housework, meal prep, trips out or going to appointments. Home Instead liaises with other healthcare professionals e.g. the occupational therapist who provided mobility aids around her home. I live some distance away, it is reassuring to know that Home Instead never miss a visit and if they have any concerns they contact me immediately. Consistently responsive to any requests we have, I can also access the electronic visit notes the care pros make. Home Instead provides peace of mind to both my mother and the family. She considers her care pros as friends and invited the whole Home Instead team and owner to her recent 100th birthday celebrations! I have no hesitation in recommending Home Instead.

Reply from Amy Moss, Registered Manager at Home Instead (South East Northumberland)

Thank you for taking the time to leave feedback. Your insights are invaluable to us as we continually strive to improve and provide the best possible care to our clients. I am so happy to hear the support and peace of mind this service provides you and your mother and the difference our fantastic care professionals make. Once again, thank you for taking the time to share your thoughts with us. Your feedback helps us to continually evolve and enhance our services for all of our clients.

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Review of
Home Instead (South East Northumberland)
from Jacqueline T (Daughter of Client) published on 23 April 2024

Submitted via Website • Report

Overall Experience

Whilst I cannot fault the carers who came to my mum's house for companionship 4 hours per week from Tuesday 16th January 2024 to the 16th February 2024, I feel I must comment on the charges my mum has had to pay in total for only 20 hours actual care.
Unfortunately, mum was admitted to hospital on

the 17th February was going to be in there a while with a bad UTI infection and was then deemed to need full-time residential nursing care. I had to cancel or terminate the service agreement from 17th February but have had to pay for 30 days care she did not receive through this unplanned hospital/care home admission.
So after having paid a £200 registration fee my poor mum has had to pay in total the sum of £1502.00 for 20 hours actual care received. I'm not even going to be paying that amount of money per week for 24-hour nursing care, and that's a rip-off as well.
I know I signed the service agreement so have paid what I owe but I just feel my poor mum has been well and truly ripped off.

Reply from Amy Moss, Registered Manager at Home Instead (South East Northumberland)

Thank you for your feedback. I am pleased to hear you were happy with the care provided. We are sorry to hear about the feeling of frustration you have experienced. Our aim is to provide the best possible care and support to clients and their families, we take this responsibility seriously. I have since this, reached out to you privately to discuss this in more detail and understand your frustrations. We feel this is important as there were inaccuracies in the review, and it seems like there was some confusion in the termination process. I wanted to thank you for taking the time to help me fully understand the frustrations raised within this review, we concluded there was more clarity required in your understanding of the termination process including the invoices and charges, we have taken this feedback on board and will review this with the team going forward. I am pleased that you are happy with the outcome of our discussion.

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Review of
Home Instead (South East Northumberland)
from Keith S (Client) published on 19 March 2024

Submitted via Postal Card • Report

Overall Experience

I am very pleased to have chosen Home Instead. Both initially (all excellent) and also with the recent additional time. Management's response to the urgent extra (more than double my original) time was quick and helpful. Naturally, some of the additional carers are 'good' rather than the totally 'excellent'

original team. I hope to refine and improve when possible.

Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)

Thank you for taking the time to leave feedback. Your insights are invaluable to us as we continually strive to improve and provide the best possible care to our clients. Upon reviewing your feedback, we noticed your comments regarding care professional allocation. We truly appreciate your input, and we would like to understand further to ensure we address any concerns you may have. Your satisfaction is our top priority, and we want to ensure that every aspect of our service meets your expectations. We will be reaching out to you shortly to discuss your feedback in more detail and gather additional information to better understand your perspective. Please rest assured that your feedback will be taken seriously, and we are committed to implementing any necessary changes to improve our services. Once again, thank you for taking the time to share your thoughts with us. Your feedback helps us to continually evolve and enhance our services for all of our clients.

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Review of
Home Instead (South East Northumberland)
from Rachel P (Daughter of Client) published on 13 March 2024

Submitted via Website • Report

Overall Experience

From the initial conversation Home Instead was patient, not pushy. Once I was ready to press the button the team had selected lovely carers to meet my mum who were right first time - all fully up to speed on her situation. Despite this being a huge step for Mum, she has come to look forward to these

kind and gentle women coming into her home 3 times a week to help with light housekeeping, meal prep, personal care and trips to the shops and local amenities. My mum trusts them completely over the past 6 months and their companionship means my mum has someone to talk to regularly, reducing her loneliness and growing isolation after my father died. The team are quick to respond to any adjustments I need to make to the care plan. I can monitor all visits via the portal given I live away I know the team will adjust to more complex care as Mum's needs get greater bringing a long-term solution that gives great comfort knowing Mum can stay in the home she loves.

Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)

Thank you for taking the time to leave such a wonderful review. Reading your kind words is truly uplifting and serves as a testament to the dedication and compassion of the team here at Home Instead South East Northumberland. It is a pleasure supporting your Mum and we look forward to continuing to do so in the future.

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Review of
Home Instead (South East Northumberland)
from Keith D (Client) published on 13 March 2024

Submitted via Website • Report

Overall Experience

Very friendly, efficient, and reliable. Answer all my needs and accommodate everything that we want. No problem is too big; they will always try and find a solution if need be. Not that there have been many problems!

Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)

Many thanks for taking the time to leave us a wonderful review; your feedback is incredibly valuable to us. It is a pleasure supporting you and we look forward to continuing to do so in the future.

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Review of
Home Instead (South East Northumberland)
from D W (Daughter-in-law of Client) published on 6 March 2024

Submitted via Website • Report

Overall Experience

Staff do everything well, can’t fault them. Don’t have to ask staff to do anything. Friendly, punctual, reliable, tactful and polite. Like a whole set of new friends for my mother-in-law. Well organised, cheerful. Trustworthy.

Reply from Chloe Brown, Head of Client Experience at Home Instead (South East Northumberland)

Thank you for taking the time to submit a review for Home Instead South East Northumberland. We are delighted to read that the service we are providing is meeting the needs of your mother-in-law. At Home Instead, our goal is to enhance the lives of those we care for, and your positive feedback reinforces our commitment to delivering high-quality care. Thank you for choosing Home Instead South East Northumberland - we look forward to continuing to provide excellent care and support for your loved one.

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Review of
Home Instead (South East Northumberland)
from L O (Daughter of Client) published on 8 November 2023

Submitted via Website • Report

Overall Experience

As with previous reviews, we continued to be extremely satisfied with the service provided by both the Care Professionals and the office staff. We were listened to and requests and concerns were acknowledged and actioned. It was only with a sad heart and reluctance did it became necessary to move into

a Care Home as 24/7 care became necessary.
Will continue to recommend Home Instead.

Reply from Amy Moss, Registered Manager at Home Instead (South East Northumberland)

Thank you for taking the time and effort to write a review about your experience with Home Instead. We really appreciate the feedback about the service and I will share this with the whole team. It is very pleasing to read about the comfort we have helped to provide.

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Home Care Providers Owned by Home Instead in Northumberland

Home Instead Locations in Northumberland (2)

Home Instead Reviews in Northumberland (68)

Home Instead (South East Northumberland)

Home Instead (South East Northumberland)

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Home Instead (Tyne Valley)

Home Instead (South East Northumberland)

Home Instead (Tyne Valley)

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Home Instead (Tyne Valley)

Home Instead (Tyne Valley)

Home Instead (Tyne Valley)

Home Instead (Tyne Valley)

Home Instead (Tyne Valley)

Home Instead (Tyne Valley)

Home Instead (South East Northumberland)

Home Instead (South East Northumberland)

Home Instead (South East Northumberland)

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