Home Instead in Oxfordshire | 2 Home Care Providers

Review of
Home Instead (North Oxfordshire)
from Rebecca H (Daughter of Client) published on 1 November 2024

Submitted via Website • Report

Overall Experience

My Mum has been visited by the wonderful carers at Home Instead for 8 years now. It is impossible to praise them enough. Diagnosed with Alzheimer's and unable to drive, Mum has continued to lead a full and happy life thanks to them; they have taken her out for walks in the countryside, for trips to

the shops and visits to local cafes and clubs. They transformed what could have been a very dark situation into one full of laughter. Their rapport with my mum was so special that, even when she moved into a care home, I asked that they continue to visit. This was an invaluable way of helping her transition across to her new surroundings. The empathy and attention to detail of the management staff at Home Instead have also been invaluable. They took the time to properly get to know Mum in the first instance and chose carers who would suit her personality. As my mother's disease has progressed, the whole team has proved vital in ensuring her changing needs are met. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (North Oxfordshire)
from Kate H (Daughter of Client) published on 4 July 2024

Submitted via Website • Report

Overall Experience

I contacted Home Instead after my mother had a hip replacement operation and found the return to independent living in her own home very challenging, both physically and mentally. It was such a relief to find a care provider who looks beyond each client's practical care needs to the person they are

and the relationship they can build with them. Although Mum continues to face challenges, her carers offer her friendship, company and care in equal measure, which makes her life much richer and gives us peace of mind. Whenever we have raised questions or concerns, the Home Instead team has responded swiftly and offered good solutions. My sister and I are very grateful and would recommend Home Instead (North Oxfordshire) without reservation.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Oxford)
from David T (Client) published on 19 June 2024

Submitted via Postal Card • Report

Overall Experience

My life has been made fully enjoyable. A full life enjoying old hobbies and sensible conversation.

Reply from Jordan Sears, Registered Care Manager at Home Instead (Oxford)

Hi, thank you for a lovely review. I'm thrilled to hear we have helped to make your life more enjoyable.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Oxford)
from N D (Client) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience

Every carer is on time depending on Oxford traffic and the 20mph system. All have cared for me well and done other work as well. I'm very satisfied with it all so far. Thanks.

Reply from Jordan Sears, Registered Care Manager at Home Instead (Oxford)

Thank you for such a lovely review, it's much appreciated!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Oxford)
from V S (Client) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience

I have been with home instead for three plus years and have found that on the whole, they have always given really good service. There have been 3 occasions on which I have asked for a different carer, this has always been dealt with promptly and the outcome is very good. I can recommend them without

any hesitation to new clients. They try and match the clients and carer up as much as they can. If you have any problem they will ring into the office and advise and get it sorted very quickly. I really am very satisfied with their overall care.

Reply from Jordan Sears, Registered Care Manager at Home Instead (Oxford)

Thanks for the lovely review. I am proud to say we always strive to make sure any issues are dealt with promptly and to the highest level!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (North Oxfordshire)
from K N (Niece of Client) published on 12 March 2024

Submitted via Website • Report

Overall Experience

When my aunt moved into a new bungalow, her health deteriorated quite rapidly. She had been used to being a carer to others, and now she was the one who needed caring for. After a few difficult months, we discovered Home Instead - this turned her life around. The director, for whom my aunt had great

respect, was easy to talk to, and always made time to listen. An appropriate team of carers was arranged, who gave my aunt a new lease of life, taking her to medical appointments, shopping, and social outings - also helping with little tasks around the house. Nothing seemed too much trouble. The carers were fantastic, understanding my aunt's fierce independent spirit, and enabling her to remain in her own home until 2 days before she died.
I would wholeheartedly recommend Home Instead - and would especially like to thank my aunt's team of carers - they always treated her with respect and dignity, and gave her the most important thing - independence.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (North Oxfordshire)
from Mark H (Son of Client) published on 11 March 2024

Submitted via Website • Report

Overall Experience

Home Instead looked after my mum from 2022 to 2024, with regular visits from several carers. She has vascular dementia, we increased the number of visits to ensure that she had regular social company and someone to reassure her when she had worries. They ensured Mum had her medication regularly, ate

regular meals and washed, showered and dressed. They were all lovely, kind and helpful, and she became really quite close with some of them (she is now in a dementia care home and some have been to visit in their own time). I can't recommend Home Instead highly enough. By using Home Instead, we gave Mum an extra two years of independence in her own home before dementia made it too difficult.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (North Oxfordshire)
from Janet T (Client) published on 29 February 2024

Submitted via Postal Card • Report

Overall Experience

Having been recommended to me by a long-time neighbour, Home Instead have given me care since January 2023. Having been an 'in-home' resident of a different firm of carers, I have come to realise how very much happier I am in my own home which has been made possible by the Home Instead team. I have

come to understand during this year what an incredibly difficult task in home caring is and have come to realise how important it is to accept each other's strengths and weaknesses - none of us are perfect! Thank you, Home Instead, for an unexpected year of happiness and contentment.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Oxford)
from Margaret P (Wife of Client) published on 29 February 2024

Submitted via Website • Report

Overall Experience

Since using Home Instead I have had superb personal carers for my husband’s needs and all the admin staff are courteous on the telephone and go out of their way to listen patiently to my requests for extra help and fulfil my needs swiftly.
I cannot praise them highly enough.

Reply from Jordan Sears, Care Manager at Home Instead (Oxford)

Thank you very much for such a positive review. It's always highly appreciated to hear when we are getting it right, and I know that the team will be extremely grateful to hear such pleasant feedback about the work they are doing. Thank you once again!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (North Oxfordshire)
from Liz W (Daughter of Client) published on 21 February 2024

Submitted via Website • Report

Overall Experience

Home Instead have been caring for our elderly mother for over 2 years. During this time the whole team have been outstanding, managing the many challenges that our mother’s changing needs have presented and supporting our mother through acute unexpected situations.
The caregivers have been absolutely

great, professional, kind, cheerful, empathetic and going out of their way to do everything possible to look after our mother and keep her cheerful.
We can’t praise Home Instead highly enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (North Oxfordshire)
from Gifford M (Son of Client) published on 9 February 2024

Submitted via Website • Report

Overall Experience

Home Instead looked after my mother for most of 2023, with regular visits from several carers. She has dementia - early to mid-stage, and we slowly increased the number of visits to ensure that she had regular social company and someone to reassure her when she had worries. They were all lovely, kind

and helpful, and she became really quite close with some of them (she is now in a home but asks after them often). I couldn't recommend Home Instead more highly.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (North Oxfordshire)
from Pauline S (Daughter of Client) published on 5 February 2024

Submitted via Website • Report

Overall Experience

After my mum died about 10 years ago my Ffther had to learn how to look after himself which he did so very well until about 2 years ago, my brother and myself came to the conclusion that Dad needed more help around the home and companionship in addition to the support we're already giving him. We decided

to approach Home Instead to ask them what additional support they could provide.
This was the best decision we could have made, it was very easy to discuss Dad's needs and arrange a suitable plan with the Home Instead office. This was just the start, we were very happy with the carers who visited Dad who not only gave him companionship but we're very happy to undertake cleaning, meal preparation and even helping Dad shower and taking him for walks around the village which he loved.
There was always great communication from the carers who recorded not only what my Dad needed in terms of shopping but also how he was feeling. I would have no hesitation in recommending Home Instead.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (North Oxfordshire)
from Janice V (Daughter of Client) published on 2 February 2024

Submitted via Website • Report

Overall Experience

We are so grateful to discover Home Instead, the manager and his team. From the initial contact they have been nothing but professional and their desire to give the best care to their clients is evident. Our mum was reluctant to tell the "ladies" what she needed to do at first but soon there was an

established routine and she particularly enjoyed the social aspect which is so important to the elderly. The carers actually care and the usual ladies became Mum's friends. Thank you, Home Instead.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (North Oxfordshire)
from Phil H (Son of Client) published on 24 January 2024

Submitted via Website • Report

Overall Experience

I initially contacted Home Instead as I could see my mum declining in mobility and the ability to do some things for herself. They were very professional and after a home visit to determine Mum’s needs with lots of notes taken, provided twice weekly visits from amazing staff! They couldn’t do enough

to help Mum around the home and gave Mum the companionship she loved. Attending at regular times and always arriving with smiles on their faces, it was just what my lovely Mum, who’s in her 90’s needed. Although I write this review after Mum’s tenure has ended due to a fall at home and sadly, a period in hospital where on discharge, her level of care needed to increase, I had Home Instead for a number of years prior. There are simply no negatives. I can honestly say, that if you’re looking for care at home for your loved one, look no further as you’ve found the most professional and personable company out there that can cater for your needs. They were amazing!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Oxford)
from J C (Son of Client) published on 3 November 2023

Submitted via Website • Report

Overall Experience

Very supportive and friendly staff, both in the office and in person whilst assisting with home care, for which I am most grateful. Always flexible, prioritising the needs of my mother and her comfort, as she in turn supports my father. The focus on providing consistency for my parents, with a familiar

carer in attendance as regularly as possible and few substitutions, has greatly helped with initiating the care our family requires. Thank you all.

Reply from Eve Macey-Norris, Operations Manager at Home Instead (Oxford)

Thank you very much for such a positive review. It's always highly appreciated to hear when we are getting it right, and I know that the team will be extremely grateful to hear such pleasant feedback about the work they are doing.
As a home care provider, it is just as important for us to know that family members are experiencing benefits from our service as our clients, we hope that, at the very least, we can offer you some peace of mind.
Thank you again!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (Oxford)
from D B (Client) published on 6 September 2023

Submitted via Postal Card • Report

Overall Experience

I find the staff good-humoured and helpful at all times. I find all involved to be understanding and thoughtful towards older people which to my mind goes a long way.

Reply from Eve Macey-Norris, Operations Manager at Home Instead (Oxford)

Thank you very much for your positive feedback, this is always lovely to hear.
I'll certainly pass your kind words on to our team.
Best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (North Oxfordshire)
from Evelyn T (Daughter of Client) published on 12 January 2023

Submitted via Website • Report

Overall Experience

I have absolutely no hesitation in recommending Home Instead given the professional services provided to Mum. The carers were exceptional, and mum really looked forward to their visits twice daily. Always positive and empathetic during visits; they took the time not only to do the necessary tasks such

as cooking evening meals but always went the extra mile in getting to know mum personally; chatting with her about her family and sharing personal stories. Given that I live a distance away, my fond and reassuring memories were always hearing the chatter and laughter between mum and her carer coming from her kitchen during my visits.
The support and management team were exceptionally kind and considerate; approaching all communications with sensitivity and care. It was such a comfort to know that Mum was safe. The services of Home Instead allowed her to stay in her family home which was her dearest wish. My utmost thanks to everyone on the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (North Oxfordshire)
from Harry P (Son of Client) published on 9 January 2023

Submitted via Website • Report

Overall Experience

The whole Home Instead team I encountered were incredibly professional and demonstrated genuine care for my mother's well-being at all times. With the strong culture driven by the manager at the helm down through his management team, I felt well supported even through some very difficult moments. My

mother has been suffering from Alzheimer's for some time which has been incredibly stressful, and you need strong, consistent support from people you can trust. At times, this team went above and beyond expectations to ensure situations were managed as well as possible and I couldn't recommend them highly enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (North Oxfordshire)
from R N (Daughter of Client) published on 1 December 2022

Submitted via Website • Report

Overall Experience

Home Instead North Oxfordshire have been amazing in the short time they have been supporting my dad. They immediately put our minds at rest with their caring and professional attitude. My dad loves his visits and says that everyone is kind and would do anything to help him. As a family, we couldn't

be without their support and hard work. Dad is 93 and lives alone he would not be able to remain at home if we didn't have Home Instead on board. They really are brilliant. I highly recommend their service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Home Instead (North Oxfordshire)
from T E (Son of Client) published on 31 October 2022

Submitted via Website • Report

Overall Experience

I engaged the firm to provide professional care, to an elderly parent. Home Instead provided a two-man team in order to provide consistency. I was impressed how calm and patient both ladies have been, but also really smart and perceptive. They both knew how to manage strong personalities with determination,

but delivered with real understanding and courtesy. They both possess a terrific sense of humour, enabling them to process occasionally tricky situations with great professionalism, and lots of sensitivity. Both Home Instead as well as the two carers have been well organised, and good communicators. They have been flexible and tolerant of mission creep. That said, Home Instead set out a detailed care plan at the outset in order to establish professional as well as personal boundaries. I could rely on each carer's excellent judgement and complete discretion in managing whatever arose. I would have absolutely no hesitation to re-engage them in another similar role in the future.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Home Care Providers Owned by Home Instead in Oxfordshire

Home Instead Locations in Oxfordshire (2)

Home Instead Reviews in Oxfordshire (109)

Home Instead (North Oxfordshire)

Home Instead (North Oxfordshire)

Home Instead (Oxford)

Home Instead (Oxford)

Home Instead (Oxford)

Home Instead (North Oxfordshire)

Home Instead (North Oxfordshire)

Home Instead (North Oxfordshire)

Home Instead (Oxford)

Home Instead (North Oxfordshire)

Home Instead (North Oxfordshire)

Home Instead (North Oxfordshire)

Home Instead (North Oxfordshire)

Home Instead (North Oxfordshire)

Home Instead (Oxford)

Home Instead (Oxford)

Home Instead (North Oxfordshire)

Home Instead (North Oxfordshire)

Home Instead (North Oxfordshire)

Home Instead (North Oxfordshire)

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Promote on homecare.co.uk

Search for

Care Seekers

Job Seekers