Home Instead in Perth & Kinross | 1 Home Care Provider

Review of
Home Instead (Perthshire)
from S T (Daughter of Client) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience

Exemplary care carried out with compassion, dignity and kindness. A very professional team. We have become very fond of them all.

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Review of
Home Instead (Perthshire)
from Laura M (Daughter of Client) published on 11 April 2024

Submitted via Website • Report

Overall Experience

We have chosen Home Instead Perth to provide care for our Mum. From the outset, they have listened to what we need and have gone out of their way to be accommodating.
It is a very personalised service and they are always willing to listen and change things as needed. Our care professional is excellent.

With her attention to detail, we know our mum is in very safe and caring hands.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

I am delighted to read your lovely comments. I will ensure it is passed to the team who look after your mum. Thank you.

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Review of
Home Instead (Perthshire)
from L M (Client) published on 10 April 2024

Submitted via Website • Report

Overall Experience

I have been using Home Instead for the last four months. My care has been excellent. The Care Professionals have all been fantastic. They carefully select their employees, as they are always lovely. They provide any help I need, nothing is too much trouble. They ensure that your regular carers are the

right people for you. Their policy of the office staff members also working as carers means that if you have to contact the office, the staff knows you and your needs. It allows continuity of care, as they will cover any Care Professionals on leave.
I highly recommend this service.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Thank you so much for such a lovely review. I am delighted to hear you are enjoying the care that is being provided. I will pass on your kind words to the team and the care professionals. Thank you.

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Review of
Home Instead (Perthshire)
from E G (Son of Client) published on 15 March 2024

Submitted via Website • Report

Overall Experience

Home Instead have been providing companionship visits for my widowed father, who has dementia, for over a year now. As he has dementia he much prefers seeing the same carers regularly and Home Instead has largely succeeded with this noting this isn't easy to achieve. The carers who have attended have

all been professional and reliable as well as understanding and caring which is appreciated by my father and the wider family. The support from the office has been excellent too. Thank you.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

I appreciate your kind words, its a pleasure looking after your father. I will ensure your comments are passed to the care professional. Thank you.

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Review of
Home Instead (Perthshire)
from Nicola I (Daughter of Client) published on 13 March 2024

Submitted via Website • Report

Overall Experience

Home Instead has been a lifesaver for me and my mother in providing us with the extra support we so desperately needed. The Home Instead team went above and beyond to assist us and was so supportive and professional from the outset. I would not hesitate in recommending them to anyone looking for compassionate

care and support for their loved ones.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Thank you so much for your kind words. I am delighted to hear that we were a great support for you and your mum.

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Review of
Home Instead (Perthshire)
from F M (Daughter of Client) published on 18 September 2023

Submitted via Website • Report

Overall Experience

The carer was wonderful, kind, gentle, and very caring. She was able to calm Mum when she was distressed and she kindly brought art supplies as I told her Mum liked art. My only negative point is that she couldn't drive and Mum likes to go out in the car.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Thank you. We really enjoyed looking after your mum. Such kind words and I will make sure the care professional is told about this lovely review. Kind Regards.

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Review of
Home Instead (Perthshire)
from S N (Daughter of Client) published on 24 July 2023

Submitted via Website • Report

Overall Experience

Very considerate carers who treated my father with respect and kindness. The carers not only looked after my father but also his home and always maintained a high standard of hygiene and cleanliness.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Thank you so much for your kind words it was a pleasure looking after your Dad. We wish him all the best. Take care.

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Review of
Home Instead (Perthshire)
from S V (Daughter of Client) published on 12 May 2023

Submitted via Website • Report

Overall Experience

I requested the help of Home Instead to provide companionship visits to my 93-year-old mother, who is sadly now not able to socialise as much as she used to. Everyone I have dealt with has been extremely professional, courteous and, above all, focused on providing the best and most appropriate service

to suit my mother's needs. Great care was taken to 'match' the right care professional for my mother and the visits have proved to be a great success. The service is very flexible and can be adapted should care needs change. This is extremely important, as circumstances can change very quickly. Information, follow-up and feedback are regularly given and nothing is too much trouble. Their help and support have been exemplary.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Hi, thank you so much for your review. I am so glad we have been able to support your mum. The care professionals really enjoy the visits and was delighted to continue the care when your mum moved. Thank you again.

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Review of
Home Instead (Perthshire)
from Isobel M (Wife of Client) assisted by family/friend published on 16 March 2023

Submitted via Postal Card • Report

Overall Experience

All carers are extremely professional and dedicated. They offer great service, very helpful and courteous. They go the extra mile.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Such a lovely review. I will pass over your kind words to the care pros. Thank you.

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Review of
Home Instead (Perthshire)
from H C (Client) published on 7 March 2023

Submitted via Website • Report

Overall Experience

All care providers I have met have been very pleasant, willing to meet any request, work efficiently and have good timekeeping. All in all, I am happy with the service. I am kept well informed should there be a change to the service, but this has not been a problem.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Thank you for your kind words. I will pass your comments on to the care pros. Kind Regards.

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Review of
Home Instead (Perthshire)
from Callum F (Son of Client) published on 18 January 2023

Submitted via Website • Report

Overall Experience

My mother and our family are truly grateful to the staff and carers at Home Instead. Home Instead reacted quickly to our need for home care following my mother's discharge from the hospital. Set up was swift and easy and care started immediately. Her regular carers were always on time, cheery and always

lovely providing both care and company for my mother. My mother is now in residential care and I know she misses her carer visits. Many thanks, Home Instead.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Thank you for your lovely comments. Your mum will be missed but I am glad she is now settled in her new home and we wish her all the best. Take Care from all the team at Home Instead Perthshire.

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Review of
Home Instead (Perthshire)
from Frances G (Wife of Client) published on 10 November 2022

Submitted via Website • Report

Overall Experience

My husband has been receiving care from Home Instead for 8 months after previously having been with 2 other companies. Home Instead, by far, provide the best, and most excellent, level of service. Carers are well-trained, kind, compassionate and give my husband the respect and dignity that anyone could

wish for their loved one. The level of care and communication is excellent on every level, from office admin through to care in the home. The app is especially useful to see the notes written by care staff. From day one, everything was explained thoroughly, and every effort made to support my requests. Careful consideration is also given to match up the client with the appropriate carers. Care staff appear to be well-supported which enable them to provide a hugely respectful level of dignified care to meet my husband's many and changing care needs. Carers have also shown me, as my husband's full-time carer, compassion and support when days have been challenging.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Thank you so much for your kind review. It is a pleasure looking after your husband.

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Review of
Home Instead (Perthshire)
from Agnes M (Power of Attorney of Client) published on 22 September 2022

Submitted via Website • Report

Overall Experience

We have been receiving care from Home instead for the last few weeks. Previously our friend had home care from another care provider but for the last nine months had been in a care home in Perth. It was her wish to return home and then we were introduced to the Home Instead service, and what a service

that has been. Phone calls from one carer when our friend had managed to stand with an aid, great excitement. A carer who brought a crumpet from home to make Eggs Royal (Eggs Benedict but with smoked salmon) including making fresh hollandaise sauce (Amazing). Although just for a short period due to illness which has involved a hospital admission, our friend became more animated than we had seen in some time, spoke with fondness about the carers, who were so caring and concerned (true professionals) and regularly the same carers leading to reassuring continuity. On the morning of our friend's collapse, the carer was a tower of strength but visibly concerned and so supportive to us.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Hi, thank you so much for your lovely comments. The Care Professionals really enjoyed the visits, and always spoke very highly of your friend. Please pass on our best wishes.

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Review of
Home Instead (Perthshire)
from Ken C (Son of Client) published on 6 September 2022

Submitted via Website • Report

Overall Experience

My mum describes the main carer who has been visiting her since March as "very pleasant". She takes her out to do shopping and other things that she needs doing. Mum tells me that she enjoys conversations with her. I know she looks forward to her coming each week.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Thank you for your review. It is a pleasure looking after your mum, and the Care Professionals always enjoy the visits. It's lovely to hear she looks forward to her visits.

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Review of
Home Instead (Perthshire)
from William W (Son of Client) published on 26 August 2022

Submitted via Website • Report

Overall Experience

The experience so far has been excellent. It has taken us a little while to work out the correct level of support my mum requires, but this is normal, and Home Instead have been flexible and helpful in finding out what is best for my mum. My mum likes all her carers, who I believe do their very best

to make their time with her well-spent and useful for her, through their flexibility and ability to see things that would be good for her and benefit her. Communication with management should any issues arise has been great, so we are very pleased with the service we have received from Home Instead.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Thank you for your review. I am delighted to hear that the care and support we provide your mum has been praised so highly. The Care Professional's really do enjoy the visits, and its a pleasure supporting your mum.

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Review of
Home Instead (Perthshire)
from S D (Client) published on 23 August 2022

Submitted via Website • Report

Overall Experience

Two hours of assistance per week. Very kind and thoughtful with suggestions as to what I can do to make life easier. Helps with cooking and sorting out clothes, food in freezer and also accompanied me on short walks locally.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Thank you for your review and kind words, I am so happy to hear that you are enjoying our support.

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Review of
Home Instead (Perthshire)
from F D (Daughter of Client) published on 21 August 2022

Submitted via Website • Report

Overall Experience

Home Instead has been supporting my dad for 3 months now. This has allowed us peace of mind, and I have been very happy with the service. The carers are always helpful and kind. They are reliable, and we have a number whom dad has been able to get to know well. The office staff and finance team are

responsive and efficient.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Thank you. It is a pleasure looking after your dad, and I am glad he enjoys the visits.

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Review of
Home Instead (Perthshire)
from Jim M (Son of Client) published on 20 April 2022

Submitted via Website • Report

Overall Experience

The quiet assurance, endless patience and professional approach provided by the carers visiting my mother which has created an environment where she looks forward to their visits is of huge importance to her and to all her family.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Hi Jim, thank you for your kind words. It is a pleasure looking after your mum.

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Review of
Home Instead (Perthshire)
from S W (Client) published on 21 February 2022

Submitted via Website • Report

Overall Experience

My carer is a great support when out, observes my needs. Supports me at my hospital appointments which can be draining if I didn't have her. The agency are good at communicating, seeing requirements I need. Thank you.

Reply from Saqib Rehman, Director at Home Instead (Perthshire)

Thank you for your kind review Shona and for entrusting us with your care.

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Review of
Home Instead (Perthshire)
from F H (Daughter of Client) published on 21 February 2022

Submitted via Website • Report

Overall Experience

The ongoing support visits to my mother have continued to offer
an excellent level of care. To date, it has been possible for the same staff member to undertake the visits which is greatly appreciated by both my mother and myself as my mother relates to this individual carer very well. My mother finds

the support visits both an enjoyable and positive experience.

Reply from Sara Watson, Care Manager at Home Instead (Perthshire)

Thank you for your feedback. I am really glad your mum finds the visits enjoyable. I know that her Care Professional always looks forward to the visits and really enjoys spending time with your mum.

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Home Instead Locations in Perth & Kinross (1)

Home Instead Reviews in Perth & Kinross (27)

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