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Millennium House, New Street, Newport TF10 7AX
"An excellent service delivered in a very professional manner. Time was of the essence and Home Instead reacted very quickly but did not…" Read all 65 reviews
At Home Instead (Telford North, Newport & Market Drayton), individuals receive the care and support they need in the comfort of their own home. The trained and compassionate staff provide a range of home care services tailored to meet each person's specific… Read more about Home Instead (Telford, Newport, Market Drayton & Bridgnorth)
Suites 8 & 9, Leaton Forest Offices, Home Farm, Leaton Knolls, Shrewsbury SY4 3HX
Submitted via Website • Report
Reply from Elaine Adshead, Operations Manager at Home Instead (Telford, Newport, Market Drayton & Bridgnorth)
Thank you so much for taking the time to share your kind words. We're thrilled to hear that you were satisfied with the service we provided, especially during such a challenging time. At Home Instead, we strive to deliver both professionalism and compassion in everything we do, and it's wonderful to know that this was reflected in your experience. We truly appreciate your recognition of our team's quick response and efficiency, and we'll be sure to pass along your thanks to all the staff involved. We were grateful for the opportunity to support you and your family during this time. Kind Regards, Operations Manager
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Submitted via Website • Report
Reply from Elaine Adshead, Manager at Home Instead (Telford, Newport, Market Drayton & Bridgnorth)
Thank you so much for your kind and thoughtful review. We're truly honoured to have been a part of both your mother-in-law's care and your wife's ongoing support. Matching our care professionals to clients is a priority for us, as we know how essential it is to build a meaningful connection. We're delighted to hear that this helped bring comfort to your mother-in-law, especially in her final days. Your appreciation for our team's professionalism and dedication means a great deal to us. We'll be sure to pass on your compliments to the care professionals involved, as well as our office team, who strive to offer helpful, compassionate support at every step. Thank you again for your recommendation, it's been our privilege to serve your family. Kind Regards.
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Submitted via Website • Report
Reply from Elaine Adshead, Manager at Home Instead (Telford, Newport, Market Drayton & Bridgnorth)
Thank you for a lovely review of our service. We are extremely pleased to hear that we have been able to provide this support when it has been needed the most. We will ensure that your feedback is passed on to the Care Professionals. Kind Regards Elaine Adshead.
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Submitted via Website • Report
Reply from Elaine Adshead, Manager at Home Instead (Telford, Newport, Market Drayton & Bridgnorth)
Thank you for your review and kind words about our care professionals.
It was a pleasure to be able to support Mum and Dad to remain at home.
Kind Regards.
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Submitted via Website • Report
Reply from Elaine Adshead, Manager at Home Instead (Telford, Newport, Market Drayton & Bridgnorth)
Thank you so much for your kind words.
It was a pleasure to look after mum and be a support for you as a family.
I will ensure your words are passed on to our wonderful care team.
Kindest Regards
Elaine Adshead
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Submitted via Website • Report
Reply from Elaine Adshead, Manager at Home Instead (Telford, Newport, Market Drayton & Bridgnorth)
Thank you for your lovely review, your kind words will be passed onto the care team.
It was a pleasure to support Mum at home.
Kindest Regards.
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Submitted via Website • Report
Reply from Elaine Adshead, Manager at Home Instead (Telford, Newport, Market Drayton & Bridgnorth)
Good Morning, thank you for your lovely review.
It was a pleasure to be able to support your brother in such a way that had a positive impact on his life.
He was very well thought of by us all.
I will ensure your kind words are passed on to the team.
Kindest Regards.
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Submitted via Website • Report
Reply from Elaine Adshead, Manager at Home Instead (Telford, Newport, Market Drayton & Bridgnorth)
Good Morning, Thank you for your review.
I am glad that we are able to offer such support to your wife.
It was a pleasure to have you both at our coffee morning and celebrate your wife's birthday.
Kind Regards
Elaine Adshead
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Submitted via Website • Report
Reply from Elaine Adshead, Manager at Home Instead (Telford, Newport, Market Drayton & Bridgnorth)
Good Morning,
Thankyou for your review, it is lovely to hear that you got on so well with our care professionals. I will ensure you kind words are passed on to them.
Wishing you all the best, Elaine
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Submitted via Website • Report
Reply from Rachael Griffiths, Director/Registered Manager at Home Instead (Shrewsbury, Ludlow & Oswestry)
Thank you for your incredibly kind words and recommendation.
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Submitted via Website • Report
Reply from Elaine Adshead, Manager at Home Instead (Telford, Newport, Market Drayton & Bridgnorth)
Good Afternoon John,
Thank you for your review, I am glad we were able to support both you and your wife and offer reassurance to you.
It has been a pleasure to get to know you both.
Wishing you well.
Kindest Regards
Elaine Adshead
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Submitted via Postal Card • Report
Reply from Rachael Griffiths, Director/Registered Manager at Home Instead (Shrewsbury, Ludlow & Oswestry)
Thank you for your kind words about our Care Professionals and so pleased that you have regained your independence and confidence with their support.
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Submitted via Postal Card • Report
Reply from Elaine Adshead, Manager at Home Instead (Telford, Newport, Market Drayton & Bridgnorth)
Hi Nancy,
Thank you for your review.
It was a pleasure to get to know both of you and take care of Eddy.
Your kind words will be passed on to our care team.
Kind Regards
Elaine Adshead
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Submitted via Website • Report
Reply from Elaine Adshead, Manager at Home Instead (Telford, Newport, Market Drayton & Bridgnorth)
Thank you for your review, and your kind words about our care professionals.
I am glad we are able to provide support and reassurance to both yourself and your friend.
Kind Regards
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Submitted via Website • Report
Reply from Elaine Adshead, Manager at Home Instead (Telford, Newport, Market Drayton & Bridgnorth)
Dear Lorraine,
Thank you so much for taking the time to leave us a review.
It is a pleasure to hear that we are able to support your mother-in-law in such a positive way.
Although we appreciate that you would like some more flexibility surrounding the minimum call time of one hour, this is a fundamental part of how we ensure we provide the highest quality and continuity of care for our clients and care professionals.
We are always grateful for all your feedback, as this helps us continue to deliver the best care to our clients
Kindest Regards
Elaine Adshead
Registered Care Manager
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Reply from Elaine Adshead, Manager at Home Instead (Telford, Newport, Market Drayton & Bridgnorth)
Good Afternoon,
Thank you for your kind words and lovely review.
It is a pleasure to hear the great impact the team are having on your Mothers and your life.
Your message will be passed on to our team
Kindest Regards.
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Reply from Rachael Griffiths, Director/Registered Manager at Home Instead (Shrewsbury, Ludlow & Oswestry)
Thank you so much for your review, especially for rating our Care Professionals as first class and giving them a five star rating for being treated with dignity and respect. I'm sorry for the hiccups regarding staff sickness/absence we have had an absolutely torrid time in recent months because of Covid which has put our Scheduling Team under enormous pressure, we do try our best not to let anyone down but can only apologise for any inconvenience caused.
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Submitted via Website • Report
Reply from Rachael Griffiths, Director/Registered Manager at Home Instead (Shrewsbury, Ludlow & Oswestry)
Thank you so much for your review. We are so happy that you both enjoy the company of our Care Professionals and that you are reassured that your husband is in good hands.
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