Home Care Providers Owned by Home Instead in Somerset

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

It is such a tribute to the team to read this review. I have read several times to make sure I understand the nuances and you do set out the caring effective service we aspire to provide. I know when you are a distance away it is fundamental to know your Dad is safe and cared for and that you can rely on our service. It all comes down to trust. We will pass on your kind words to all the team involved and I know they love supporting your Dad. We will continue to go the extra mile that is so important and not just a cliche. Thank you.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Thank you so much for such an amazing review. We are always thrilled to hear feedback and we can then pass to the care professionals who do all the hard work and support your dad and along the way love working with him. They say "it is their pleasure to know him". It is great to hear such a glowing testament.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Thanks so much for your appreciative review. Supporting your family over a long period of time, there are always likely to be glitches so it is a real testament that after all this time you have felt the service went above and beyond and gave you the peace of mind, that is vital when you live a distance away from your relative. Thanks so much for such a brilliant review.

Reply from Mark Hunt, Director at Home Instead (Yeovil, Sherborne & Bridport) Homecare, Live in Care & Safety Systems

Amazing to have such lovely feedback and even better to hear that your Mum is now safe and happy in her own home and that you as a family have peace of mind. That sounds like the holy trinity of care. Feedback is so important to know we are on the right track but your comment on putting your mum at the centre of everything we do is huge for us to hear as that is what we would always want to do. We always feedback to the team involved and have started that process already. Thank you.

Reply from Mark Hunt, Director at Home Instead (Yeovil, Sherborne & Bridport) Homecare, Live in Care & Safety Systems

It is and has been our pleasure to look after your uncle. He is an amazing man and it is lovely to be involved in his life. Thank you for your support and let's hope your Uncle continues on as he is and we are able to ensure his life is enriched as much as possible for all that time. He is much loved by the team that knows him.

Reply from Mark Hunt, Director at Home Instead (Yeovil, Sherborne & Bridport) Homecare, Live in Care & Safety Systems

So pleased that you are on the mend following your surgery. So glad that we have been able to support your recovery and is always good to help people get back to enjoying their normal life. It is very thoughtful of you to submit the review and so glad you appreciated our care and that you would like to use us again in the future. That is always a testament as to whether we met your expectations. Thank you.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Thanks so much for the amazing review. I am so pleased to hear how the care and support your mum had was appreciated and received. From the matching of care professionals to ensure they can build a relationship, all your family feeling she was safe, and the enrichment activities such as attending the dementia-friendly activity sessions are what we try and focus on for all our clients. It means we know your mum and can help her stay at home for as long as possible enjoying her life so thank you for saying it worked.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

So great to hear your mum is becoming more independent during our time of our support. Independence for our clients is always the holy grail and ultimately for them to walk away from us in life is the definition of success so it is wonderful to hear your mum is getting stronger, whether that be through her exercises or the quality of the interactions with the care professionals. So pleased to hear your mum is loving the team and that things are improving. We love when clients come back to us as it feels like a testament to our care but also that it is in our work family where we can reconnect with people's lives and know what they have been through previously i.e. understand each other. Thank you so much for taking the time to write such a wonderfully positive review.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Thanks so much for your review. It has been our please to be involved with supporting your mum and dad over these last 7 years. They are an inspiration. The length of time has meant the team have developed a wonderful relationship with your parents and knows how to make a difference to their lives given who they are. Independence is always our goal for all our clients and to enable that to be maximised wherever possible given the passage of time. That he could live at home for so much longer than you all expected is all we can hope for and is always to be treasured. Thank you for such a thoughtful and incredible review.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

It is wonderful to hear that we were able to support your Father to stay in his home and to provide care and support that matched, or even exceeded expectations. I loved hearing that you chose us because of our values resonated with yours and that you noticed how much we were interested in your Father and his life. These are huge tributes to all the individual care professionals and team involved in the office where we always strive to make a difference and thank you for feeding back to us and bringing all the care to life. I will look forward to telling the team. Thank you for such amazing feedback.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Thanks so much for taking the time to provide us with such a thoughtful review taking in all the time that we provided care how your Aunt's needs changed, and how we worked together to keep her safe and happy. The relationships built through matching our Care professionals with our clients are what we think are so important in personal service. I appreciate you also pointing out the support from the office in meeting changing requirements. We wish your aunt every happiness in her new home and we will miss her. Thank you for your warm words and generosity in your thoughts.