Home Care Providers Owned by Home Instead in Somerset

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Thank you for your considered and thoughtful review. We all want to support clients and provide care of a standard that we would want for our own parents. It is completely personal . It is therefore heartening that your review articulated the various elements of care and the individuals in a way that 'echos' how we deliver our support and underlies our ethos. Thank you for reflecting on the support received by your client and taking the time to do a wonderful review.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Thank you so much for your lovely comments. It was a team effort and it was a privilege to support the client. It is never easy physically, emotionally and practically caring for someone who is declining and you were a huge support alongside our team in ensuring the best for our client. We all join care to make a difference and go the extra mile as people need that extra help and it is lovely that you described it that way. Thank you for a wonderful review.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

We were all so sorry about your Dad's passing. He was a wonderful man and all the team cared deeply about him. We were privileged to be involved in supporting him. For you to take the time to write a review so soon after his passing is extremely thoughtful. For us it is particularly poignant that you have written at all and to have written in such glowing terms how you appreciated our service and our part in helping to keep your Dad at home is a wonderful tribute to how we like to work. We will pass on your comments and thanks to each of the team. Thank you.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

It is such a tribute to the team to read this review. I have read several times to make sure I understand the nuances and you do set out the caring effective service we aspire to provide. I know when you are a distance away it is fundamental to know your Dad is safe and cared for and that you can rely on our service. It all comes down to trust. We will pass on your kind words to all the team involved and I know they love supporting your Dad. We will continue to go the extra mile that is so important and not just a cliche. Thank you.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Thank you so much for such an amazing review. We are always thrilled to hear feedback and we can then pass to the care professionals who do all the hard work and support your dad and along the way love working with him. They say "it is their pleasure to know him". It is great to hear such a glowing testament.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Thanks so much for your appreciative review. Supporting your family over a long period of time, there are always likely to be glitches so it is a real testament that after all this time you have felt the service went above and beyond and gave you the peace of mind, that is vital when you live a distance away from your relative. Thanks so much for such a brilliant review.

Reply from Mark Hunt, Director at Home Instead (Yeovil, Sherborne & Bridport) Homecare, Live in Care & Safety Systems

Amazing to have such lovely feedback and even better to hear that your Mum is now safe and happy in her own home and that you as a family have peace of mind. That sounds like the holy trinity of care. Feedback is so important to know we are on the right track but your comment on putting your mum at the centre of everything we do is huge for us to hear as that is what we would always want to do. We always feedback to the team involved and have started that process already. Thank you.

Reply from Mark Hunt, Director at Home Instead (Yeovil, Sherborne & Bridport) Homecare, Live in Care & Safety Systems

It is and has been our pleasure to look after your uncle. He is an amazing man and it is lovely to be involved in his life. Thank you for your support and let's hope your Uncle continues on as he is and we are able to ensure his life is enriched as much as possible for all that time. He is much loved by the team that knows him.

Reply from Mark Hunt, Director at Home Instead (Yeovil, Sherborne & Bridport) Homecare, Live in Care & Safety Systems

So pleased that you are on the mend following your surgery. So glad that we have been able to support your recovery and is always good to help people get back to enjoying their normal life. It is very thoughtful of you to submit the review and so glad you appreciated our care and that you would like to use us again in the future. That is always a testament as to whether we met your expectations. Thank you.

Reply from Mark Hunt, Director at Home Instead (Taunton & West Somerset)

Thanks so much for the amazing review. I am so pleased to hear how the care and support your mum had was appreciated and received. From the matching of care professionals to ensure they can build a relationship, all your family feeling she was safe, and the enrichment activities such as attending the dementia-friendly activity sessions are what we try and focus on for all our clients. It means we know your mum and can help her stay at home for as long as possible enjoying her life so thank you for saying it worked.