Home Instead in Suffolk | 2 Home Care Providers

Review of
Home Instead (Ipswich, Woodbridge & Felixstowe)
from Michael H (Son of Client) published on 1 April 2025

Submitted via Website • Report

Overall Experience

I cannot fault the care given to my Mother and am very grateful for all that the care professionals and other members of the Home Instead team did. Staff were always patient, caring and attentive to Mum's needs. Nothing ever seemed to be too much trouble. Similarly 'back room' staff were always polite

and helpful when ever I had cause to contact the office.

Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you so much for your very kind words. We are pleased to hear both you and your mother have felt supported. We will pass your comments on to the team. Thank you.

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Review of
Home Instead (Ipswich, Woodbridge & Felixstowe)
from S S (Wife of Client) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

I was hoping for carers who had more experience with late-stage Alzheimers. The process of getting a third carer to cover the live-in carers' sickness or holidays has not been good. A supply carer was sent who was not well. I needed extra help in getting the care plan updated. I acknowledge that time

was limited but any suggestion to help, for example, postponing a meeting were not accepted. The work was done but I was left in no doubt it had caused inconvenience. A visit from a trainer where there are obvious discrepancies have not shown any improvement.

Reply from Joanna McCall, General Manager at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you for your review, our team has already reached out to you. We are committed to delivering the highest quality care. Our Care Professionals complete City & Guilds-assured Dementia Training, however we recognise that everyone has their own Dementia Journey which is why our office team includes individuals with enhanced Dementia experience to guide our team, clients, and families. We always aim to be responsive to changing needs and note that the care plan changes were made within the requested timeframe. Our Care Professional Leaders support Care Professionals directly in clients' homes whenever needed and when we are informed of concerns, we can respond very quickly and proactively. We work hard to match our clients and care professionals however if a match isn't working, we are able to make changes to the client's team. We also follow Department of Health guidelines to ensure client safety and care professionals are either off work or wear PPE as directed by this policy.

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Review of
Home Instead (Ipswich, Woodbridge & Felixstowe)
from T B (Client) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience

As a new user of Home Instead care professionals, I am pleased with the help and support I have received. Their friendliness makes each visit something to look forward to.

Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you for your lovely words. We will pass these back to your team. We are pleased you are feeling supported on your new journey with us.

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Review of
Home Instead (Bury St Edmunds)
from David H (Relative of Client) published on 16 January 2025

Submitted via Website • Report

Overall Experience

We are very pleased with the home care service provided by Home Instead. They are client focused, taking time to understand our needs and agree a personalised care plan, which is reviewed regularly. The care professionals treat our family member with dignity and respect, offering companionship as well

as carrying out other duties. The management team are approachable, flexible and have responded rapidly to urgent and changing requirements. We would have no hesitation in recommending Home Instead as a care company.

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Review of
Home Instead (Bury St Edmunds)
from O S (Daughter of Client) published on 8 January 2025

Submitted via Website • Report

Overall Experience

We've been using Home Instead for about a year and are very pleased with the service. We've used both live-in care and weekly visits for my dad who has dementia, he can be quite untrusting so it was a relief to see that he seems to get on well with all the carers. The staff are always helpful and deal

with our requests swiftly. Thanks!

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Review of
Home Instead (Bury St Edmunds)
from M R (Husband of Client) published on 18 December 2024

Submitted via Website • Report

Overall Experience

Home Instead provided support for my wife, who has dementia, in the period when we were waiting for a room to become available in an appropriate residential home. Their initial needs assessment was very thorough and was important in determining the proper support. Each of the care workers providing

the support was very professional, empathetic and engaging with my wife. I was very pleased to have the additional support to bridge the periods until my wife could enter the home.

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Review of
Home Instead (Bury St Edmunds)
from P B (Husband of Client) published on 18 December 2024

Submitted via Website • Report

Overall Experience

Very good service and experienced staff.
Good punctuality and a very sympathetic outlook.
Very willing to assist in any way possible. Efficient booking system in operation. Good communication with monthly invoices sent allows up-to-date monitoring of payments made.

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Review of
Home Instead (Ipswich, Woodbridge & Felixstowe)
from K H (Daughter of Client) published on 17 December 2024

Submitted via Website • Report

Overall Experience

I would highly recommend Home Instead they were excellent with my mum. Mum needed support with her personal care and companionship. Although it was for a short time because mum has now gone into a care home the whole company were amazing. Everyone I spoke to was helpful, kind and supportive. The App

was excellent at letting us know how mums visit had gone. A special mention to one member of staff who mum really became attached to, as they sang and danced together bringing her such joy. Thank you to the whole team.

Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

We're so pleased to have supported you and mum in your time of need. Thank you so much for your kind words.

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Review of
Home Instead (Ipswich, Woodbridge & Felixstowe)
from Juliet G (Daughter of Client) published on 4 October 2024

Submitted via Website • Report

Overall Experience

I live and work in London and was experiencing considerable stress trying to manage my mum's care. Fortunately, I found Home Instead following a recommendation from my mum's clinic in Felixstowe. The management team and care givers are exceptional, well organised and very supportive. Before the start

of the contractual agreement, a senior manager and the proposed caregiving team spent an afternoon with Mum so that she could get to know them and feel comfortable which was extremely reassuring and a great experience for Mum and I. The team update me on any care issues and the App allows me to view details of each visit. But most of all my mum is happy and enjoys great companionship and care. This matters so much as she was married for 56 years and struggled after we lost Dad. Even Mum's neighbours are impressed and have met the care team. All of this means I can better manage my working life without added stress and worry. I highly recommend Home Instead. Thank you.

Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you for this heartwarming review. We are very pleased to read that you and Mum have felt greatly supported by our team.

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Review of
Home Instead (Ipswich, Woodbridge & Felixstowe)
from C S (Daughter-in-law of Client) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience

Very friednly carers. Carers are punctual at all times on visits.
Carers listen to my mother-in-law and respect her wishes, always happy to take her shopping or out on other trips.
The app is so nice as it's so important to know how my mother-in-law has responded to each visit.

Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you very much for your kind words. We are very pleased to support your family.

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Review of
Home Instead (Ipswich, Woodbridge & Felixstowe)
from Kate F (Daughter of Client) published on 18 September 2024

Submitted via Website • Report

Overall Experience

My mum had carers from Home Instead for about 4 months over the summer. The whole process with the Home Instead team was excellent; thorough, clear and personable. From the initial conversation on the phone to the visits from the excellent manager to the choice of the two great carers, every stage was

taken in consultation with my mum. The team guided her through her options so she felt completely in control and never pressured into anything she wasn't sure of. Her two carers were very different people, but both were extremely interested in my mum, and always keen to chat about her and about themselves too. They were both very flexible and responded to what my mum asked them to do. My brother and I were extremely pleased about our mum's visits when we couldn't be there, and she was really reassured by their professionalism and care.
I think we received excellent value for money for Mum's care, and we would recommend Home Instead to others in the area without hesitation.

Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you so much for this wonderful review. We are so pleased that you have felt supported every step of the way and that your mum felt reassured and independent in her own home.

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Review of
Home Instead (Ipswich, Woodbridge & Felixstowe)
from Edna C (Client) published on 17 September 2024

Submitted via Postal Card • Report

Overall Experience

I have found the company efficient, helpful and friendly both at management and carer levels.

Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you so much for your kind words. It is an absolute pleasure for our team to support you.

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Review of
Home Instead (Ipswich, Woodbridge & Felixstowe)
from P C (Son of Client) published on 28 August 2024

Submitted via Postal Card • Report

Overall Experience

I'm pleased to say my dad is being looked after very well by the Home Instead carers have got him in a settled routine and he is obviously happy and enjoying life despite his circumstances.
All the staff obviously care and have experience with people with dementia. The management have been responsive

too and were able to set up the service quickly in a, for us, urgent situation. There have been some small niggles like where the invoice gets posted to, but these have been dealt with quickly.

Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you so much for this lovely review. We are pleased that Dad is enjoying his visits and that you have been well-supported with your queries.

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Review of
Home Instead (Ipswich, Woodbridge & Felixstowe)
from M G (Daughter of Client) published on 28 August 2024

Submitted via Postal Card • Report

Overall Experience

Very thorough, proffessional and appropriate. Listened well. Open to ideas and suggestions, supportive, and knowledgeable. Easy to talk to.

Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you for your lovely review. We are very pleased that you have had such a positive experience.

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Review of
Home Instead (Ipswich, Woodbridge & Felixstowe)
from T C (Daughter of Client) published on 13 August 2024

Submitted via Postal Card • Report

Overall Experience

The caregivers are very professional, patient and considerate with my mum and keep us updated with the notes they add to the app after each visit. Mum looks forward to their visits.
The office staff are always helpful and very good at keeping us updated with any changes to her visits and accommodating

to her preferences.

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Review of
Home Instead (Ipswich, Woodbridge & Felixstowe)
from Christine H (Niece of Client) published on 16 July 2024

Submitted via Website • Report

Overall Experience

We cannot fault the care that is shown to our loved one. The daily visits are the highlight of her day. Due to dementia our aunt often needs reassurance about everyday things and the carers are totally understanding of her needs. Also, the office team are always on hand to discuss or advise on queries

we might have.

Reply from Sophie Martin, Marketing at Home Instead (Ipswich, Woodbridge & Felixstowe)

Thank you for this lovely review. We are so pleased that our team has made a difference and that your aunt is enjoying her visits.

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Review of
Home Instead (Bury St Edmunds)
from James B (Son of Client) published on 29 May 2024

Submitted via Website • Report

Overall Experience

A particular member of staff and his team of wonderful carers have been looking after my dad at home over the last six months, right up to the time for him to move to hospice care. They treated him with great care, good cheer and respect, alert to his changing care needs and keeping him comfortable.

The team is reliable, flexible and easy to contact when things change. Thank you all for making my dad’s last months comfortable, for enabling him to stay at home for as long as possible and for looking after my mum throughout.

Reply from Brian Mcfarlane, Owner at Home Instead (Bury St Edmunds)

Thank you, James, it was an absolute pleasure and privilege looking after your dad.

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Review of
Home Instead (Bury St Edmunds)
from L N (Daughter of Client) published on 16 May 2024

Submitted via Website • Report

Overall Experience

Home Instead Bury St Edmund's provided twice daily care visits for my Mum after my Dad was admitted to hospital for an extended period. They were very reliable and excellent at accommodating changes in visit times due to hospital appointments. Mum had several carers covering all the visits, some of

these were truly stellar and had a significant positive impact on Mum who was having a very difficult time with her health as well as Dad's.

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Review of
Home Instead (Bury St Edmunds)
from Kerry A (Daughter of Client) published on 13 May 2024

Submitted via Website • Report

Overall Experience

My dad has used Home Instead now for approx 6 months, during this time he has been very happy with the service. They are reliable and friendly and the carers that visit him are only 2 or 3 different people which is nice as he gets to know them and they know what he likes.
If we have had any queries,

requests or changes to the service that is required the manager has got back to me very promptly, even at the weekends.
We will continue to use Home Instead as this also gives peace of mind to the family that he is being well cared for when we are not able to visit.

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Review of
Home Instead (Bury St Edmunds)
from Sue M (Wife of Client) published on 10 May 2024

Submitted via Website • Report

Overall Experience

We have used Home Instead for a few months now. My husband needed personal care following a serious illness requiring both hospital and nursing home admissions. I would have struggled on my own. We have liaised closely with different members of staff at Home Instead, resulting in my husband receiving

timely and very good care throughout. The carers we have had have changed very little during this time, so there is good continuity of care. We are now very gradually reducing the input required, as my husband is slowly getting back to how he was prior to being ill.
At times due to either staff absences or scheduled medical appointments, we have been able to re-organise things amicably and efficiently between us, sometimes at very short notice. The response and help received from Home Instead and in particular the director, have been reassuring and situations easily dealt with even if small compromises have been necessary at times. Thank you to all concerned.

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Home Care Providers Owned by Home Instead in Suffolk

Home Instead Locations in Suffolk (2)

Home Instead Reviews in Suffolk (118)

Home Instead (Ipswich, Woodbridge & Felixstowe)

Home Instead (Ipswich, Woodbridge & Felixstowe)

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Home Instead (Bury St Edmunds)

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Home Instead (Ipswich, Woodbridge & Felixstowe)

Home Instead (Ipswich, Woodbridge & Felixstowe)

Home Instead (Ipswich, Woodbridge & Felixstowe)

Home Instead (Ipswich, Woodbridge & Felixstowe)

Home Instead (Ipswich, Woodbridge & Felixstowe)

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Home Instead (Bury St Edmunds)

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