Home Instead in Surrey | 5 Home Care Providers

Review of
Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst
from M P (Client) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

I have found the management efficient, courteous and helpful and all the staff I have so far encountered have been helpful friendly and happy to accommodate my needs.

Reply from Sarah Daly, Owner at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Many thanks for your kind words. It is a pleasure to support you.

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Review of
Home Instead (Guildford & Woking)
from Suzanne P (Daughter of Client) published on 6 March 2025

Submitted via Website • Report

Overall Experience

Home instead Carers are amazing they have looked after my mother over the last 3 years.
They carer for my mother 4 times a day and over Christmas due to family issue we needed them to care for my mother due the Christmas period which the carers met all of my requirements making sure that my mother

enjoyed her Christmas

Reply from Sarah Daly, Owner at Home Instead (Guildford & Woking)

Many thanks for your kind words! It is an honour to support and care for your Mother.

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from J G (Daughter of Client) published on 20 February 2025

Submitted via Website • Report

Overall Experience

We were introduced to Home Instead through a friend last year, when looking to organise support for our elderly parents, both in their 90's and still living in their family home. Right from the initial home visit to now, Home Instead has felt 'just right' and to be exactly what we were looking for.

Our parents are well cared for and have formed close bonds with the team caring for them. Nothing is too much trouble for the team, communication is excellent, their ability to accommodate our parents changing needs commendable, and the peace of mind they provide to us, invaluable.
We can't recommend them enough and would like to thank you all for the difference you make!

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

Many thanks for such a lovely review, it is so appreciated by the whole team. It is such a pleasure to support your parents. Kind regards, the Owner.

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Review of
Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst
from Christine P (Daughter of Client) published on 19 February 2025

Submitted via Website • Report

Overall Experience

I would just like to say a huge thank you to the lovely carers that have been involved in looking after my mum and dad over the last year. They have both shown great empathy and care towards my mum who suffers with advanced dementia and they have also been so supportive of my dad as he has struggled

to cope with the worsening situation of his wife of 65 years. They have been truly amazing and I couldn't have managed without them!

Reply from Sarah Daly, Owner at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Dear Christine, thank you so much for taking the time to post this positive review. It is a real honour to support your parents.

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from Vivien W (Daughter of Client) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

The care and support provided for my mum is excellent, it enables my husband and I to do what we need to do and know that she is safe and sound. They make her happy, keep her company and she enjoys doing crosswords, games, singing and exercises with them. They definitely brighten up her day which makes

us so grateful. We call them our special angels so thank you very much.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

Dear Vivien Many thanks for such a lovely review, it means so much to all of the team. With kind regards.

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from Katy D (Daughter of Client) published on 19 February 2025

Submitted via Website • Report

Overall Experience

I cannot thank Home Instead staff enough for the support received by my elderly parents. They receive a bespoke personal care package which is flexible to meet their changing needs. There has been excellent communication between family members and the carers so that we are always involved and consulted

in every aspect of their care. Their carer in particular has been exceptional in the personalised care that she has provided, and both my parents will testify that she has always gone over and above what is expected of her. Thank you so much.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

Dear Katy, it is truly a pleasure to support your parents in their own home. Thank you so much for taking the time to write this review, it means so much to the whole team. With kind regards.

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Review of
Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst
from Marsha M (Wife of Client) published on 12 February 2025

Submitted via Postal Card • Report

Overall Experience

I am pleased with the quality of carers provided by Home Instead. They are warm, kind and caring who treat my dear husband with respect and dignity and make an effort to engage him in conversation - which can be quite challenging.

Reply from Sarah Daly, Owner at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Many thanks, Marsha for your kind words. It is an honour to support your dear husband.

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Review of
Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst
from K J (Daughter of Client) published on 21 January 2025

Submitted via Website • Report

Overall Experience

Home Instead have provided a wonderful live-in carer for my father and stepmother for the past six weeks. Although having someone living in the house was a new concept for them, she quickly won their trust with her warmth and empathy. I have been especially impressed with her ability to provide the

necessary assistance sensitively and respectfully. Her experience and professionalism put everyone at ease, creating a sense of security and comfort. The staff at the Home Instead office bent over backwards to accommodate our needs at short notice. We can't thank you enough.

Reply from Sarah Daly, Owner at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Many thanks for your positive affirmation of our service. It has been an honour to support your father and stepmother.

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Review of
Home Instead (Epsom & Mole Valley)
from A K (Daughter of Client) published on 20 January 2025

Submitted via Website • Report

Overall Experience

The lovely ladies from Home Instead (Epsom) have been looking after my mum for the past two years. Their care and professionalism allowed mum to stay in her home even as her dementia worsened. They always take time to talk to mum, helping her remember happy times in the past. The online App means that

I can see how she is doing every day, and the general level of communication is excellent ensuring that the family and the carers stay in touch and make any changes necessary in a timely manner. I live many miles away from mum, so it is reassuring to know that she is receiving such great care.

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Review of
Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst
from M P (Client) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

Carers are really excellent. No hesitation in recommending Home Instead to interested parties.

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from S G (Daughter of Client) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

The care my parents receive is outstanding. All the care pros show genuine care, love and concern for them. The office staff are also caring, efficient and trustworthy. Always going the extra mile.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

Many thanks for your wonderful review, it means so much to the team. It is an honour to support your parents to live independently in thier own home. My best wishes.

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from Jo T (Daughter of Client) published on 26 December 2024

Submitted via Postal Card • Report

Overall Experience

My father has been fully supported by Home Instead over the past 3 years. We have had to readjust the care package several times over the past year and Home Instead have responded quickly each time to get extra care in place; we really appreciate their flexibility. All carers have been professional,

kind and thorough and my dad gets on well with all of them. They have also helped out by responding quickly to a couple of emergency situations we have had. Over-all we are really delighted with the service.

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Review of
Home Instead (Epsom & Mole Valley)
from Judy U (Daughter of Client) published on 24 December 2024

Submitted via Website • Report

Overall Experience

The two carers who looked after my mum couldn't have been nicer, Mum so enjoyed having them visit her. I always felt very reassured when they were in the house.
Home Instead was able to accommodate changes to care needs at reasonably short notice. They came highly recommended and I too wouldn't hesitate

to recommend them.

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Review of
Home Instead (Epsom & Mole Valley)
from Ross M (Son of Client) published on 20 December 2024

Submitted via Website • Report

Overall Experience

My Dad first started using Home Instead some 7/8 years ago to help him with care of my Mum due to her deteriorating health and it has continued ever since, even though sadly my dad is no longer with us.
Although we have predominantly had a wonderful carer who is like a family member, over the years

all the carers I have encountered have provided an exceptional patient, friendly and professional caring service. This attitude extends to the office staff. I really feel my point of contact, really knows my Mum (through regular home review visits) and dealing with her and the rest of her team is a pleasure. As you can see I cannot speak highly enough of my dealings with Home Instead. Thank you all.

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Review of
Home Instead (Guildford & Woking)
from A T (Son of Client) published on 17 December 2024

Submitted via Website • Report

Overall Experience

Home Instead have cared for my mother for several years, the carers always go above and beyond, everyone is warm and friendly.
My mother looks forward to her visits and I feel happy that she is well looked after when I can't be there. I am always kept updated by office staff and they are quick to

respond to any questions I may have.

Reply from Sarah Daly, Owner at Home Instead (Guildford & Woking)

Many thanks for your honest and uplifting testimonial.

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Review of
Home Instead (Epsom & Mole Valley)
from Christopher P (Husband of Client) published on 13 December 2024

Submitted via Website • Report

Overall Experience

My wife was diagnosed with mixed dementia in September 4 days after her 78 birthday. Having never faced this sort of problem in my life I was completely at a loss as to how we would cope, especially as I was still working full time. I made enquiries and based on their literature I chose Home Instead

Epsom. The care manager was very clear regarding options once she had elicited our needs. I spoke to her by phone and at my home and she prepared a comprehensive care plan both for the present and future. Once a carer was chosen my wife changed from being hesitant about the concept to really looking forward to the carers visits. She has suddenly regained a purpose in life and really enjoys the company and coffee house visits! Meanwhile I now have peace of mind at work. I'm also very impressed with the follow-up by the same manager and the general professionalism displayed by the organisation.

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from Marion B (Client) published on 11 December 2024

Submitted via Postal Card • Report

Overall Experience

I am delighted to recommend Home Instead to anyone who needs care for any reason. Whether through illness or disability someone is unable to cope with daily tasks. The lovely people at Home Instead are able to take care of your needs from personal care for example to washing, dressing etc or helping

with household tasks for example cooking or laundry etc. They are always cheerful and friendly and so efficient. It is a pleasure to recommend these caring people.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

Thank you so much for your lovely review, it means so much to the team. It is an honour to support you in living well in your own home.

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from H G (Client) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

I have been using Home Instead for six years and in all that time the staff at the office have been wonderful. My dear wife passed away recently and the staff were all very sympathetic and extremely helpful - thank you. A first class organisation.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

It has been such a pleasure to support you and your wife these past six years. Many thanks for your lovely review, it means so much to the whole team.

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Review of
Home Instead (Windsor, Runnymede & West Spelthorne)
from R H (Client) published on 3 December 2024

Submitted via Postal Card • Report

Overall Experience

My main carer is excellent, responsive and intuitive. Nothing is too much trouble. She is always prompt. Other Home Instead staff who have helped me over the years have been excellent too. Lucky to have people who will sort the cat's tray! I can only rate value for money as satisfactory not because

I am not satisfied but because your charges are a stretch for me to pay as a pensioner.

Reply from Anitra Camargo, Owner at Home Instead (Windsor, Runnymede & West Spelthorne)

Many thanks for your lovely review, it means so much to our team. We are so sorry that our charges are a stretch for you.

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Review of
Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst
from Andrew M (Son of Client) published on 26 November 2024

Submitted via Website • Report

Overall Experience

Home Instead stepped in for the last week or so of my mother's life to help the care company we were using. All of the Home Instead ladies were just great and very helpful in quite tricky circumstances at times. They always did more than was expected of them.

Reply from Christopher Daly, Director at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Many thanks for taking the time to leave such a positive review. It was an honour to provide care to your mother.

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Home Care Providers Owned by Home Instead in Surrey

Home Instead Locations in Surrey (5)

Home Instead Reviews in Surrey (315)

Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Home Instead (Guildford & Woking)

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Home Instead (Epsom & Mole Valley)

Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead (Epsom & Mole Valley)

Home Instead (Epsom & Mole Valley)

Home Instead (Guildford & Woking)

Home Instead (Epsom & Mole Valley)

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead (Windsor, Runnymede & West Spelthorne)

Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

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