Home Care Provider Owned by Home Instead in Swansea

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea & Carmarthenshire)

Thank you so much for sharing your heartfelt feedback. We understand that making changes to a long-standing care arrangement can be a daunting decision, especially following such a significant health experience. It's truly rewarding to hear that your son is now happy, comfortable, and well-cared for by our team. Our priority is to provide compassionate and attentive support, and it's wonderful to know that his experience reflects that commitment. We'll be sure to share your kind words with our staff-they will be thrilled to know they've made such a positive difference. Thank you for your trust in us and for taking the time to share your experience.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea & Carmarthenshire)

Thank you so much for your wonderful feedback! We're thrilled to hear that you've had a positive experience with our service and that your Care Professional has been meeting your expectations with professionalism and care. We take great pride in providing attentive and reliable support, and it's heartening to know that our efforts make a meaningful difference to you and your wife. Your kind words motivate us to continue delivering the highest standard of care. If there's ever anything more we can do to enhance your experience, please don't hesitate to reach out.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea & Carmarthenshire)

Thank you so much for your heartfelt and glowing review. It is truly uplifting to hear such kind words about your care professional. We are delighted to know how much you value her dedication, professionalism, and the positive impact she has on your life.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea & Carmarthenshire)

Thank you so much for your wonderful feedback! Were truly delighted to hear that our care staff made a positive difference in your fathers day and provided you with peace of mind while you were away. Our team takes pride in being punctual, friendly, and attentive to the individual needs of our clients, and its heartwarming to know that your father felt cared for and appreciated.Taking the time to engage with his hobbies and ensure both your father and even your cats were well looked after reflects our commitment to holistic, compassionate care. Were honored to have been part of your fathers life and to have earned your trust as the best care company youve experienced. Thank you for sharing your kind wordsthey inspire us to continue delivering exceptional care.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea & Carmarthenshire)

Thank you so much for your wonderful feedback! We are thrilled to hear that you are pleased with the care and support you have received from Home Instead. Our team is dedicated to providing compassionate and personalised care, and it's incredibly rewarding to know that their efforts have made a positive difference in your life.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea & Carmarthenshire)

Thank you so much for your wonderful feedback! We're thrilled to hear that your mother-in-law has had such a positive experience with Home Instead. Finding the right match between our clients and Care Professionals is something we take great pride in, so it's heart warming to know that it has made a difference in her care. We truly value the relationships we build with families and are glad to hear our communication has helped you feel confident that she is in capable hands.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea & Carmarthenshire)

Thank you so much for your kind words and for taking the time to share your experience. We're truly glad we could be there for you and your family during such a stressful time. Our team is dedicated to providing the highest level of care and support, and it's heartening to hear that our Care Professionals have made a positive difference. If there's ever anything more we can do, please don't hesitate to let us know.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea & Carmarthenshire)

Thank you so much for taking the time to leave such a thoughtful and positive review! We're delighted to hear that you had a great experience with our services, especially during a time that can be challenging. It's wonderful to know that our team was able to support your mum with her dialysis sessions and assist her at home, giving you peace of mind while you were away.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea & Carmarthenshire)

Thank you so much for your heartfelt feedback. We are truly touched to hear how much your mother enjoyed our care, and it means a great deal to know that we were able to provide her with the attention and support she needed. Our team takes great pride in offering compassionate and attentive service, and it's wonderful to know that both Care Professionals made such a positive impact.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea & Carmarthenshire)

Thank you so much for your kind words. We're truly touched to hear that our staff's efforts to ensure your mum's comfort and happiness are making a positive difference. It's our privilege to care for her, and we're glad that the little things we do are helping to brighten her day. Your feedback means the world to us.

Reply from Kate Webb, Marketing Assistant at Home Instead (Swansea & Carmarthenshire)

Thank you so much for your kind words! We're thrilled to hear that your mum is enjoying the visits and that they've made such a positive impact on her wellbeing. We truly appreciate your trust in us and are here to support your mum in any way we can!

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea & Carmarthenshire)

Thank you so much for taking the time to share your experience with Home Instead. We're thrilled to hear that your first two visits have gone smoothly and that our carers' personalities and assistance have made a positive impression on you and your wife. It is an absolute pleasure to support such a lovely couple.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea & Carmarthenshire)

Thank you so much for your kind words and positive feedback! We are thrilled to hear that your parents are pleased with the visits and that our Care Professional has made a positive impression. It's wonderful to know that she is not only friendly and polite but also punctual and diligent in her duties. We strive to provide the highest standard of care and it's heartening to see that reflected in your experience. If there's anything more we can do to make the visits even more beneficial for your Mum and Dad, please don't hesitate to let us know.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea & Carmarthenshire)

Thank you so much for your kind words. We're delighted to hear that your mum enjoys her visits from the companion. It's our pleasure to ensure she has the company and support she needs to do the things she loves and visit the places she wants to go. We understand how important it is for you to have peace of mind knowing that someone is there with her when you can't be. If there's anything more we can do or if you have any specific requests or feedback, please don't hesitate to let us know.