Home Instead in Tyne & Wear | 1 Home Care Provider

Review of
Home Instead (Newcastle Upon Tyne)
from Ruth K (Daughter of Client) published on 21 March 2025

Submitted via Website • Report

Overall Experience

We have found Home Instead to be completely reliable and efficient from the enquiry stage onwards.
They listened well to our requirements and still do when we make any changes to the weekly programme.
The carers have been excellent and complete the full hour slots. They arrive on time and don't rush

away early.
Any issues arising on the day result in a phone call (or email if I am not answering) to put me in the picture.
Any emails I have sent to them have been answered promptly
At £34 an hour it is not the cheapest provider but well worth the money and my sisters and I would not hesitate to recommend the company to anyone else.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for taking the time to submit a review of of our services. Lovely to hear that you value the service that the whole team are providing to your Mam.

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Review of
Home Instead (Newcastle Upon Tyne)
from Ally S (Sister of Client) published on 4 February 2025

Submitted via Website • Report

Overall Experience

It is difficult to put into words how much we appreciate everything Home Instead have done for my sister and our family. They were able to increase visits, including overnight, almost immediately. They had a fabulous team who would visit regularly and introducing anyone new was done with care and thought.

The carers wrote on the Portal and in my sister's diary, keeping the family up to date on a daily basis. We certainly got the impression from their notes that they enjoyed visiting her.
We all enjoy my sister's company as she has a lovely sense of humour. We will not forget the Home Instead Team and the care, kindness and giggles given to her. We know she enjoyed time with all the carers and will miss them; we will, as we felt very looked after too.
Many thanks to all at Home Instead. We can certainly recommend them as being cared for at home is always preferable.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for that lovely review of our services and fantastic team we have at Newcastle.

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Review of
Home Instead (Newcastle Upon Tyne)
from D R (Daughter of Client) published on 11 December 2024

Submitted via Website • Report

Overall Experience

Home Instead are a huge source of support to my mam but also to myself.
Their level of understanding and empathy is excellent along with their supportive ways of making a big difference in managing and caring for my mam.
I would like to mention her carers who work extremely hard in building trust

and companionship with mam, focusing on medication and meals, their comprehensive report offers great insight into mam's behaviours. The lady in the office is both professional and understanding making sure I'm kept up to date and her calmness and empathy are a huge support to me.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for the lovely review of our services we have provided to your mam.

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Review of
Home Instead (Newcastle Upon Tyne)
from I S (Wife of Client) published on 1 December 2024

Submitted via Postal Card • Report

Overall Experience

Very kind. All carers very kind very respectful will do anything required to help in any way.

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Review of
Home Instead (Newcastle Upon Tyne)
from M M (Wife of Client) published on 17 June 2024

Submitted via Postal Card • Report

Overall Experience

We are very happy with the service and with the carer.

Reply from Cath Fullerton, Manager at Home Instead (Newcastle Upon Tyne)

Thank you for submitting a review about the care you have received.

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Review of
Home Instead (Newcastle Upon Tyne)
from Kathryn M (Daughter of Client) published on 17 May 2024

Submitted via Website • Report

Overall Experience

Home Instead in Newcastle looked after my dad while we were in the area for the weekend. I wanted to do a running event and also had a work lunch, and the carer provided care and companionship for Dad so I didn't need to worry.
My dad uses Home Instead where he lives and they are brilliant, they

put me in touch with their colleagues in a different branch and passed on his information. Without Home Instead, my dad's life would be a lot less happy and I would be more worried.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

A lovely review; pleased we could help whilst your dad was in Newcastle.

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Review of
Home Instead (Newcastle Upon Tyne)
from M M (Daughter-in-law of Client) published on 7 May 2024

Submitted via Postal Card • Report

Overall Experience

We organise Home Instead to help my 93-year-old mother-in-law with domestic help and companionship. After three months she couldn't be happier with the carers who visit her twice a week, two hours per visit. The quality of the domestic cleaning they do is of high quality and the care from the staff

who visit is very good too. This has made a difference to her life and ours.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

We are pleased to hear that our services have made a real difference to your mother-in-law's life.

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Review of
Home Instead (Newcastle Upon Tyne)
from G C (Daughter-in-law of Client) published on 26 April 2024

Submitted via Postal Card • Report

Overall Experience

We would like to pass on our thanks and appreciation for the ongoing help and support given to my mother-in-law so far. The care professionals are so kind and patient and put her at ease immediately when assisting her with daily tasks.
The client experience manager has also been very supportive both

in the initial consultation and the follow-up meetings.
Just recently we had a slight emergency where we required extra care as we were going away for the weekend and my mother-in-law was unwell. Home Instead came to our rescue within an hour, providing wrap-around care to provide support at key points during the day.
We feel we have made a good choice in selecting Home Instead for care in the home.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for the review of our services. Lovely to hear and we will let all informed of your comments.

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Review of
Home Instead (Newcastle Upon Tyne)
from N H (Daughter of Client) published on 25 April 2024

Submitted via Postal Card • Report

Overall Experience

I have found all the staff to be courteous and helpful. The carer who visits Mum each week does an excellent job and the service review carried out by another staff member was highly satisfactory. I would recommend Home Instead to anyone needing their service.

Reply from Cath Fullerton, Manager at Home Instead (Newcastle Upon Tyne)

This is lovely to hear about our Care Professionals. Thank you for the review and recommendation.

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Review of
Home Instead (Newcastle Upon Tyne)
from H B (Daughter of Client) published on 25 April 2024

Submitted via Postal Card • Report

Overall Experience

Mum received care for a few months. She was always so well cared for with the utmost professionalism.
Carers alerted me to a sudden decline in Mum's health which ensured swift medical attention. We will forever be grateful to them.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for your review of our services we appreciate the feedback.

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Review of
Home Instead (Newcastle Upon Tyne)
from Jill S (Power of Attorney of Client) published on 27 October 2023

Submitted via Postal Card • Report

Overall Experience

Home Instead has lived up to its excellent reputation and I have used your services before. I was impressed with the initial evaluation visit where our talkative neighbour was well-managed and warmly listened to. We agreed to wait until suitable carers could be found for the times we requested and their

expertise. They are outstanding, fulfilling all our requirements to enable our neighbour to stay in her home safely and comfortably. Our neighbour loves and appreciates their attention. My relationship with them and their managers is professional and mutually respectful. This is a well-organised cooperative, adaptable service; the promises made in your excellent brochure are enacted. You have recruited high-quality carers and a manager who operates professionally and compassionately. My neighbour is treated in a dignified, kind and caring manner by you all. You are never patronising. I know you will adapt to and accommodate her changing needs going forward.
Perhaps I should put my name down for your outstanding care now.
Thank you.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

What a lovely review and evaluation of our services. Great to hear your experience is exactly the service we aim to provide every time.

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Review of
Home Instead (Newcastle Upon Tyne)
from S B (Daughter of Client) published on 18 September 2023

Submitted via Website • Report

Overall Experience

We would like to thank Home Instead for helping us to support our mother. This support is ensuring that she can remain in her own home where she wants to be. The professional carers are patient, kind and thoughtful. The admin team are excellent - nothing is too much trouble, even when I get dates mixed

up. Everything is done with a smile. Please pass on our sincere thanks to all the team members involved in caring for Mum. Gold stars all round!

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for that fantastic review of our services.

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Review of
Home Instead (Newcastle Upon Tyne)
from H T (Client) published on 14 September 2023

Submitted via Postal Card • Report

Overall Experience

I am very happy with all my care workers and like the office staff, who have been extremely helpful and caring regarding all my falls and hospital visits.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for taking the time to submit a review. It is great to hear the Home Instead Newcastle team have worked together to keep you where you want to be, at home.

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Review of
Home Instead (Newcastle Upon Tyne)
from Christopher M (Son of Client) published on 13 September 2023

Submitted via Postal Card • Report

Overall Experience

We have been using Home Instead for several years. The care has been excellent with very high standards. Alongside caring for my dad, they provided companionship. A big plus is that they have low turnover of staff so my dad sees familiar faces which is important. Communication is excellent and frequent.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for that lovely review, it is a pleasure to assist with your dad.

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Review of
Home Instead (Newcastle Upon Tyne)
from Anthony P (Son of Client) published on 12 July 2023

Submitted via Website • Report

Overall Experience

We are currently using Home Instead (Newcastle Upon Tyne) to offer care to our aged parents (97 and 89 years old) who are still living in their own home.
I do not believe this would still be possible without Home Instead, who have been amazing from the beginning.
Everything was fully explained to

us about what is offered and the carers have arrived punctually on each visit.
Thanks for all your help which has allowed my parents to live their later years in their home which has made it easier for me.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for that lovely review of our services so pleased our team is making such a difference.

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Review of
Home Instead (Newcastle Upon Tyne)
from Barbara F (Client) published on 5 June 2023

Submitted via Postal Card • Report

Overall Experience

Two carers excellent, one outstanding. Knew and had contact with people who use Home Instead. Not happy that on bank holidays rates are double, think time and a half would be more appropriate as hourly rates has already gone up.
Contacted Home Instead to complain about one carer who left me in tears.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for your review and comments which you have raised with the team. We match our Care Professionals to our clients however on this occasion the identified Care Professional was not right for you and was reallocated immediately.

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Review of
Home Instead (Newcastle Upon Tyne)
from Claire M (Daughter of Client) published on 19 May 2023

Submitted via Postal Card • Report

Overall Experience

Since my parents left hospital and then a rehab home after serious falls and confusion I did not imagine they would manage at home again, but Home Instead (Newcastle Upon Tyne) have supported them and myself all along the way.
The care provided has been organised, professional, intuitive and compassionate.

My parents are always treated with dignity and respect and their overall experience has been outstanding. Thank you, Home Instead.

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

What a lovely review of our services. We are so pleased the team are making such a difference.

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Review of
Home Instead (Newcastle Upon Tyne)
from Shirley B (Wife of Client) published on 16 May 2023

Submitted via Website • Report

Overall Experience

We had been using Home Instead one day a week for companionship for my husband for around four years, taking him out for lunch and short walks in the country and coast, he has really enjoyed the caregivers' company.
Suddenly this April I had a fall resulting in a full hip replacement and being instructed

by my surgeon that I would be unable to do any care for a minimum of 6 months!
Having been my husband's full-time carer for 8 years this was a shock.
The Home Instead team, working with his PA and daughter immediately went into action and within a week had in place a team of caregivers 24/7, I cannot speak more highly of their professionalism, resulting in keeping him at home with his Alzheimer's sadly progressively deteriorating.
Thank you to the whole Home Instead team.

Reply from Cath Fullerton, Manager at Home Instead (Newcastle Upon Tyne)

Thank you for the review of our services.
It was a real team effort to ensure that the care required was put in place as soon as possible.

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Review of
Home Instead (Newcastle Upon Tyne)
from Emily M (Daughter of Client) published on 12 May 2023

Submitted via Website • Report

Overall Experience

Could not rate this agency higher. From my first dealings with staff regarding what we were looking for, to a site visit by another member of staff and care, the team were excellent. They showed a real care and understanding of our situation and did their utmost to meet our needs in the most professional

and friendly manner. Our carer was empathetic, kind and helpful and we could not have wished for a better experience. Would highly recommend and use again. Thank you!

Reply from Andrew Fullerton, Director at Home Instead (Newcastle Upon Tyne)

Thank you for taking the time to submit this lovely review.

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Review of
Home Instead (Newcastle Upon Tyne)
from Adrian A (Husband of Client) published on 24 April 2023

Submitted via Website • Report

Overall Experience

Home Instead (Newcastle Upon Tyne) have cared for my wife, who has Alzheimer’s disease, and supported me for over nine years. We are both in our eighties. Initially, it was companionship but over the last three years it has been full-on nursing care, this is particularly so for the last year now my

wife is totally bedridden. We have two really outstandingly good, dedicated caregivers who are devoted to doing their best for my wife and supporting me. The caregivers relate so well to my wife who clearly enjoys their company. One caregiver has been with us for the full nine years and the other for over two years. They have made all the difference to our quality of life. Further, the friendly and very helpful office staff and senior management have gone out of their way to meet our ever increasing care needs, particularly this last year. Home Instead (Newcastle Upon Tyne), for us, most certainly lives up to its motto ‘To us it is personal’.

Reply from Cath Fullerton, Manager at Home Instead (Newcastle Upon Tyne)

Absolutely lovely to hear your thoughts on our service over the last 9 years. Thank you.

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Home Instead Locations in Tyne & Wear (1)

Home Instead Reviews in Tyne & Wear (54)

Home Instead (Newcastle Upon Tyne)

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Home Instead (Newcastle Upon Tyne)

Home Instead (Newcastle Upon Tyne)

Home Instead (Newcastle Upon Tyne)

Home Instead (Newcastle Upon Tyne)

Home Instead (Newcastle Upon Tyne)

Home Instead (Newcastle Upon Tyne)

Home Instead (Newcastle Upon Tyne)

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