Home Instead in Warwickshire | 2 Home Care Providers

Review of
Home Instead (Warwick & Heartlands)
from J K (Stepson of Client) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

We have been clients of Home Instead for over two years and have received an excellent service throughout that time.
The admin team are always helpful and responsive while the carers are friendly, professional and very caring.
Recently, the amount of care needed has significantly increased and we

can't thank Home Instead enough for the speed in getting more carers in. In particular the way carers stay with my step-mum if she needs more time is a great relief to her and me. We thoroughly recommend Home Instead to anyone requiring support and help in all stages of ageing.

Reply from Vicky Holmes, Care Manager at Home Instead (Warwick & Heartlands)

Thank you for taking the time to review Home Instead Warwick. We really appreciate the feedback and are happy that you are pleased with the service your step-mum is receiving. She is a pleasure to care for and its lovely she has a great relationship with her Care Professionals.

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Review of
Home Instead (Warwick & Heartlands)
from Anne G (Power of Attorney of Client) published on 6 March 2025

Submitted via Website • Report

Overall Experience

This staff member, is a wonderful caring and very professional care giver.
She sets a shining example for her profession.
she had the artiste and fence to take a leafing role in this profession,

Reply from Vicky Holmes, Care Manager at Home Instead (Warwick & Heartlands)

Thank you for your review, She certainly is a fantastic member of the team and we are very lucky to have her.

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Review of
Home Instead (Warwick & Heartlands)
from D M (Niece of Client) published on 19 February 2025

Submitted via Website • Report

Overall Experience

With ever changing updates due to my aunt's needs, it has taken a while to get things running smoothly. I have been able to make contact when needed and things have been acted on quickly. My aunt now feels comfortable with her care.

Reply from Vicky Holmes, Care Manager at Home Instead (Warwick & Heartlands)

Thank you for taking the time to write this review. We appreciate your feedback on the service and we are glad things are now running smoothly for your Aunt and hope this continues moving forward.

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Review of
Home Instead (Rugby)
from Rebecca D (Daughter of Client) published on 7 February 2025

Submitted via Website • Report

Overall Experience

Home Instead visit my mum twice a day. They not only keep her company for a couple of hours, they try to ensure she maintains some of the activities she loves by taking her out to charity shops and antique fairs and for regular visits to cafes. They treat my mum with respect and even though she can

be quite awkward as a result of her dementia they're always calm and patient without patronising her and keep a sense of humour at all times. In addition, they do a great job with my mum's 5-year-old Labrador - as well as ensuring he's fed at his usual time, they've taught him new tricks and often play ball with him in the garden. He's so excited when they arrive it's a joy to watch. They are 100% reliable and keep the clients well informed via the app adding photos when appropriate. I have no hesitation in recommending them.

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Review of
Home Instead (Rugby)
from M W (Son of Client) published on 3 February 2025

Submitted via Website • Report

Overall Experience

Quality, friendly staff who support Mum and Dad well. The service you offer them gives us peace of mind that they are receiving the professional care and support they need. Excellent communication with my brother and I. Thank you to management and staff for the genuine care you offer, you should be

proud.

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Review of
Home Instead (Rugby)
from Julia P (Daughter of Client) published on 3 February 2025

Submitted via Website • Report

Overall Experience

Home Instead Rugby team have been caring for both my father first for years and now my mother. The care providers are all brilliant and genuinely care about the clients and their jobs. They go above and beyond for my mum and have been really thoughtful. The communication between them and myself is fantastic

and I feel I have their eyes and ears on the situation when I can't be there as I live too far away. We have a great relationship with all the team which gives me and my mum peace of mind. The office staff are also fantastic and it's a very efficient operation. There is an app which I can review daily which is also super easy and good to read. All in all, I feel that Mum is cared for and I am supported so couldn't ask for more.

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Review of
Home Instead (Rugby)
from Y H (Daughter of Client) published on 3 February 2025

Submitted via Website • Report

Overall Experience

Initially, my mum was a bit dubious about having carers, but very quickly she was reassured by their caring and thoughtful attitude. They are always on time and use initiative and common sense to help my mum (92) live independently in her home. My mum has two carers and they have built a fantastic relationship

with her and are always respectful. I would highly recommend Home Instead as they really do provide a valuable service that gives reassurance and support to people so they can continue living in their homes.

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Review of
Home Instead (Rugby)
from Stephen F (Son of Client) published on 22 January 2025

Submitted via Website • Report

Overall Experience

Excellent communication from carers and the staff in the office. I can't speak highly enough of the ladies who visit mum. They are angels. I would highly recommended them to anyone considering a care option.

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Review of
Home Instead (Rugby)
from Lis G (Daughter of Client) published on 17 January 2025

Submitted via Website • Report

Overall Experience

Following a service review in December I have been impressed by the team's good response to the suggestions I made for meeting the increasing needs of mum especially with regard to personal care and hygiene. One member of staff in particular especially deserves a medal for her enthusiasm and dedication.

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Review of
Home Instead (Rugby)
from Jane B (Daughter of Client) published on 17 January 2025

Submitted via Website • Report

Overall Experience

Excellent service from all members of the Home Instead Team. My mum returned home following a stay in hospital and convalescence in a care home. An initial assessment ensured everything was in place for the transfer home. The care plan was based on a realistic assessment of support and need that was

well documented and clear. It is reassuring and helpful that the Birdie app provides me detailed reports at various times of the day. The Care Pro is very experienced and professional. She has worked hard to establish a positive relationship with Mum and the rest of the family. I am sure that her care and support has contributed to Mum's gradual recovery and helped her to rebuild her confidence and independence. A great thing about Home Instead is that it offers a consistent and flexible service that responds to the client's needs.

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Review of
Home Instead (Rugby)
from N B (Daughter of Client) published on 17 January 2025

Submitted via Website • Report

Overall Experience

The Home Instead team who help with mum and dads care are really wonderful, reliable, responsive, respectful and relational. They go out of their way to contribute to my parents happiness comfort and well being. I can't praise them highly enough.

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Review of
Home Instead (Rugby)
from H W (Son of Client) published on 17 January 2025

Submitted via Website • Report

Overall Experience

I am very pleased with the on going care given to my parents, especially as they are live a distance away from me.
The electronic notes provided after each visit are helpful in keeping me updated on my parents wellbeing.
Carers go above and beyond what is expected of them.
I would highly recommend

Home Instead.

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Review of
Home Instead (Rugby)
from Allison D (Daughter-in-law of Client) published on 17 January 2025

Submitted via Website • Report

Overall Experience

On my mother-in- laws package we have 3 regular carers. They have all built really positive relationships with her. They come promptly and look after her with respect and dignity. She really values their support and it has helped us too. Thank you for all your support.

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Review of
Home Instead (Rugby)
from Jane C (Daughter of Client) published on 17 January 2025

Submitted via Website • Report

Overall Experience

Although the date suggests I'm reviewing January, I'd like to write a general review of the care my mum has received over the 6-7 years she has been with Home Instead.
As a family we cannot praise the company highly enough. All the care pros are very kind and caring and mum loves all of the girls!

The office staff are always helpful and try to support mum in any way they can.
Over the last couple of years mum has had a couple of health issues which the care pros are always willing to help out with or provide care at a minute notice in some cases. In a recent problem the visiting doctor praised the carer who was with mum, as providing an excellent service.

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Review of
Home Instead (Rugby)
from M S (Daughter of Client) published on 26 July 2024

Submitted via Website • Report

Overall Experience

Since having Home Instead in with helping my mum I have noticed such a difference in her.
She looks forward to the visits of these lovely ladies who help her, get her up showered, and change.
They make her bed and Put in her washing.
Get her breakfast and mug of tea Glass of water.
Make her a lunch.
They

have a great approach for care and go above and beyond.
They also help with odd jobs.
Mum has said how wonderful they all are.
The difference in my mum is amazing.
She's happier knowing she has the help.
Always on time chatty and helpful.
I recommend Home Instead Rugby to anyone.

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Review of
Home Instead (Rugby)
from A G (Daughter of Client) published on 19 July 2024

Submitted via Website • Report

Overall Experience

Very professional and experienced staff, our experience has been very good, they have taken so much stress away from our family and have been 100% reliable. The only reason for giving only four stars to staff is due to my mother's issues with some of the staff members, not mine.

Reply from Sarah Slater, Owner at Home Instead (Rugby)

Thank you for your feedback. While I typically don't respond to reviews, I feel it's important to address your concerns regarding our staff. As a professional company, we pride ourselves on treating all our employees equally and with respect. Your mother's preference for specific care professionals has presented challenges, and we strive to accommodate everyone's needs without discrimination. We hope for your understanding and appreciate your feedback.

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Review of
Home Instead (Warwick & Heartlands)
from Michael C (Husband of Client) published on 18 June 2024

Submitted via Website • Report

Overall Experience

We were first recommended to Home Instead when my wife's regular care was needed. By the end of her life, she was being visited four times a day and also three night sits to allow me to catch up with sleep. Also for two-day visits to allow me to get to my own affairs. A good routine was quickly established.

All are very adult and competent women. In time their visits became a good social focus of the day for my increasingly housebound wife. Her mental health was supported too by this as the carers became a trusted group who gained her love and respect. Whenever there were issues they were promptly resolved. Great care was taken to make sure my wife's safety was assured with careful monitoring of medication and reporting in their logs of any concerns and issues relating to the carer's responsibilities. A strong caring ethos was shown by all staff. The staff were supported by the efficiency of office staff. Regular reviews of the package were helpful too.

Reply from Dawn Harrison, General/ Registered Manager at Home Instead (Warwick & Heartlands)

Thank you for your kind words. Getting to know your wife and yourself was an absolute honour. I can honestly say she is very missed by those of us who were lucky enough to get to know her.

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Review of
Home Instead (Warwick & Heartlands)
from Stanley T (Power of Attorney of Client) published on 13 June 2024

Submitted via Website • Report

Overall Experience

Over nearly 4 years my cousin received full-time home care.
The management and carers were unfailingly professional and over time several of the carers became very close to my cousin with a mutual family-like relationship. Her needs were always taken care of and appropriate
help and encouragement

were given during the ups and downs of her condition.
She was immensely grateful for the unfailing help, companionship and friendship that she received making her final years bearable despite her declining health.
On a personal level, I was grateful for the support that we, as her fairly remote family, received in ensuring that our cousin was cared for in the way in which she desired.
We could be confident that our cousin was being cared for with professionalism and dignity which was very reassuring.

Reply from Dawn Harrison, General/ Registered Manager at Home Instead (Warwick & Heartlands)

It was a pleasure to make this special lady comfortable and to ensure her wishes were adhered to to the last. Thank you so much for you very kind words.

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Review of
Home Instead (Warwick & Heartlands)
from Sue P (Daughter of Client) published on 20 March 2024

Submitted via Website • Report

Overall Experience

It was life-changing when, 6 months ago, I asked Home Instead to help me support my 93-year-old father (who has Alzheimer's Disease) to continue living independently in his own home. Not only has their involvement reduced the stress in my own life, I am delighted to say it has also significantly raised

the quality of Dad's life in ways I didn't think would be possible. I cannot speak highly enough of his lovely carer. She is warm, friendly and extremely thoughtful. It is to her credit that Dad greets her cheerfully, enjoys her company and even goes out to lunch with her once a week! This is truly a transformation! His home is now sparkling clean, his bed and clothes are washed and changed regularly and he is eating well. Strategies have been introduced to help Dad remember important tasks and his carer has initiated many of these. She is sensitive to Dad's needs, encourages him and even seeks out shared activities to do that reflect his interest in maths and mechanical engineering!

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Review of
Home Instead (Warwick & Heartlands)
from Tony J (Son of Client) published on 11 March 2024

Submitted via Website • Report

Overall Experience

Home Instead without any prior notice put together a team to provide 24-hour live-in care for December including Christmas and into the new year.
They demonstrated flexibility in tapering the level of care to meet changing requirements on a day-to-day basis.
Excellent service.

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Home Care Providers Owned by Home Instead in Warwickshire

Home Instead Locations in Warwickshire (2)

Home Instead Reviews in Warwickshire (103)

Home Instead (Warwick & Heartlands)

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