Home Care Providers Owned by Home Instead in West Midlands

9.6 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Home Instead in West Midlands

Home Instead Locations in West Midlands (9)

 

9 Home Care Providers owned by Home Instead in West Midlands

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Home Instead (Wolverhampton, Wombourne & Kingswinford)

Macrome House, Macrome Road, Tettenhall, Wolverhampton WV6 9HD 

10 25 reviews
"Everything from the first contact to organising a care plan, introducing the carers and subsequent visits has been handled with politeness,…"   Read all 25 reviews

Home Instead (Wolverhampton, Wombourne and Kingswinford) provide a skilled range of personal care packages, including companionship and home help services that are designed to support the independence and dignity of service users. Provision is available… Read more about Home Instead (Wolverhampton, Wombourne & Kingswinford)

  • Care Provided
  • Older Person Care
  • Dementia
Home Instead Sutton Coldfield

196 Boldmere Road, Sutton Coldfield B73 5UE 

9.9 37 reviews
"Home Instead came highly recommended to us and I can see why! From our initial phone conversation with the team, our request was treated…"   Read all 37 reviews

Home Instead (Sutton Coldfield) supports the ageing population with care needs to remain independent in their own homes for as long as possible. Home is where you made those lifelong memories and the experienced Care Professionals - who receive ongoing… Read more about Home Instead Sutton Coldfield

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Home Instead (Dudley and Sandwell South)

Castlemill, Burnt Tree, Tipton DY4 7UF 

9.8 63 reviews
"During September 2024, my beloved father passed away. It was a very difficult time for us all but our team of carers from Home Instead were…"   Read all 63 reviews

Rated as Outstanding by CQC in November 2019, Home Instead (Dudley and Sandwell South) pride themselves on keeping the client at the heart of everything they do. They support older and vulnerable adults to remain in their own home, as independent… Read more about Home Instead (Dudley and Sandwell South)

  • Care Provided
  • Older Person Care
  • Dementia
Home Instead (Stourbridge Hagley and Halesowen)

78 Worcester Road, Hagley, Stourbridge DY9 0NJ 

9.8 49 reviews
"My husband, who suffers from Parkinson', was discharged from hospital after a serious illness needing a lot of care to stay at home. It was…"   Read all 49 reviews

Home Instead is part of a worldwide organisation but the local office is family owned and run covering Stourbridge, Hagley, Halesowen and surrounding areas. They are proud to be providing high-quality care to the elderly in the local community.… Read more about Home Instead (Stourbridge Hagley and Halesowen)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Home Instead (Solihull)

5 Hockley Court, 2401 Stratford Road, Solihull B94 6NW 

9.8 39 reviews
"Home Instead have cared for my mother for over 5 years and helped with end-of-life care before my dad passed away. We have had consistent…"   Read all 39 reviews

Home Instead takes pride in offering compassionate, high-quality home care services tailored to meet the unique needs of each individual. Specialising in non-medical assistance and dementia care, the dedicated team provides a wide range of services designed… Read more about Home Instead (Solihull)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Home Instead (Walsall & Great Barr)

Old Bank Innovation Centre, 35-37 King Street, Darlaston, Wednesbury WS10 8DE 

9.5 43 reviews
"The carer was a lovely lady and got on massively with my wife - and they had a great time together but equally as important the carer was…"   Read all 43 reviews

Home Instead is an internationally recognised, market leading provider of domiciliary care services, which includes personal care, companionship, home-help and dementia care. The ethos revolves around building strong, sustainable relationships between… Read more about Home Instead (Walsall & Great Barr)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Home Instead (Coventry South)

20 Ensign Business Centre, Westwood Way, Westwood Business Park, Coventry CV4 8JA 

10 18 reviews
"I cannot thank Home Instead enough for their respectful and tender care of Dad and their sensitive support of Mum over his last few weeks.…"   Read all 18 reviews

Home Instead Coventry South have an experienced and friendly team who can provide a range of services to suit your individual needs. The team pride themselves on providing person led care which is individualised to suit each clients' choices. They… Read more about Home Instead (Coventry South)

  • Care Provided
  • Older Person Care
  • Dementia
Home Instead (Coventry North)

Enterprise Business Park, Courtaulds Way, Foleshil, Coventry CV6 5NX 

9.5 6 reviews
"My father has been supported since the death of my mother, to whom he was very happily married to for 63 years. The staff are reliable,…"   Read all 6 reviews

Home Instead (Coventry North) gives people the care and support they need in the comfort of their own home. Trained, compassionate staff help people by offering home care services such as help with personal care (showering, getting in and out of… Read more about Home Instead (Coventry North)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Home Instead (Edgbaston)

Home Instead, Radclyffe house, 66-68 Hagley Road, Edgbaston, Birmingham B16 8PF 

9.5 83 reviews
"The overall care is very high. Standards of service continue. Timekeeping, capable and friendly carers.…"   Read all 83 reviews

Home Instead (Edgbaston) is an award winning company providing pro-active companionship-led care to people in their own homes in Central, East and South Birmingham covering areas Edgbaston, Harborne, Selly Oak, Bournville, Kings Norton, Yardley, Moseley,… Read more about Home Instead (Edgbaston)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Other Home Care Groups you may be interested in:

Home Instead Reviews in West Midlands (363)

9.6
Home Instead has a Group Review Score of 9.6 (9.622) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Home Instead must have a Review Score.

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Review of

Home Instead Sutton Coldfield

from A R (Son of Client) published on 15 April 2025
Overall Experience  Overall Experience 5.0 out of 5

Home Instead have cared for my Mum and Dad across a range of venues including their home, hospitals and care homes. They are incredibly professional and they work collaboratively with you to ensure that your relatives get what they need when they need it. They work as a team and ensure that vital information
is shared to make sure that you and other members of the team can always act in the best interests of your relatives. They give us total reassurance that we are doing the best that we can for our relatives and peace of mind that our relatives are receiving the best experience possible. I would unequivocally recommend them. And one last thing, the care professionals are lovely people that you can trust and rely on.

Reply from Aman Gill, Managing Director at Home Instead Sutton Coldfield

Thank you for your lovely review. It has been a pleasure to support your parents to date, providing you and yours with the peace of mind they are being looked after with the utmost professionalism and compassion. It's great to hear the office staff and carers are doing a fabulous job. Thank you for entrusting us to care for Mum and Dad.


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Review of

Home Instead (Stourbridge Hagley and Halesowen)

from Margaret R (Wife of Client) published on 10 April 2025
Overall Experience  Overall Experience 5.0 out of 5

My husband, who suffers from Parkinson', was discharged from hospital after a serious illness needing a lot of care to stay at home. It was a very anxious time for myself and the family. The team at Home Instead made us feel so much better, reassuring and making his homecoming a stress free, positive
experience. The team are all so caring, considerate and attentive to his needs. Without their amazing support it would have been extremely difficult to care for my husband at home. Having such great care and being in his home environment has meant that he is recovering so well now.

Reply from Trica Owen, Client Experience Manager at Home Instead (Stourbridge Hagley and Halesowen)

Good morning, We truly appreciate you taking the time to share your experience with us. I am pleased you trusted Home Instead to get your husband back home with his loved ones where he wanted to be, this is so important to us. I am happy to read that your husband is recovering well. It is great to see you describe the service you get from us as reassuring, considerate and attentive this means so much to the whole team. Thank you again.


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Review of

Home Instead (Dudley and Sandwell South)

from H C (Daughter of Client) published on 8 April 2025
Overall Experience  Overall Experience 5.0 out of 5

During September 2024, my beloved father passed away. It was a very difficult time for us all but our team of carers from Home Instead were incredibly supportive and kind. Both Mum and Dad received the highest standard of care throughout. Dad's needs were attended to with compassion and dignity and
we were happy that Dad was able to pass away peacefully at home surrounded by the love and care of his family and his "angels", as he called them.
Nothing was/is too much trouble for any of the team and we are so grateful for the time they continue to spend with Mum not only when caring for her personal needs, but also for making time to sit down and chat through each day's events with her. She always looks forward to their calls and has never complained about anything.

Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)

Thank you so much for taking the time to write such a heart warming review. It was and continues to be a privilege to support your family.


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Review of

Home Instead (Dudley and Sandwell South)

from M Y (Client) published on 8 April 2025
Overall Experience  Overall Experience 5.0 out of 5

Outstanding service from this company. Carers are always punctual and go out of their way with the excellent care they give. My care team are all outstanding carers. Not only are they carers, I consider them my friends.

Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)

Thank you for taking the time to write a lovely review. Your words mean a lot. It continues to be our privilege to support you.


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Review of

Home Instead (Coventry South)

from Clare M (Daughter of Client) published on 24 March 2025
Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Home Instead enough for their respectful and tender care of Dad and their sensitive support of Mum over his last few weeks.
My Dad needed home care from discharge from hospital, mid-2024 until his death late October - initially, this was provided by another agency appointed by the
NHS/Coventry Social Services. We heard about Home Instead through a personal recommendation from an old family friend and neighbour who was already a client. Home Instead was able to offer a higher, more holistic level of care to both my parents over this very difficult time. They were compassionate, professional and a huge support to me in navigating the nightmare of the current healthcare/social care system offered to elderly dementia sufferers. With their support, Dad passed away peacefully at home as he would have wished.
I look forward to reengaging Home Instead to support Mum living alone at home when the time is right.

Reply from Marie Kaye, Registered manager at Home Instead (Coventry South)

Thank you so much for the lovely review, it was a privilege looking after your dad and getting to know your mum. I will pass it on to the team. We look forward to seeing you again.


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Review of

Home Instead (Walsall & Great Barr)

from A F (Husband of Client) published on 24 March 2025
Overall Experience  Overall Experience 5.0 out of 5

The carer was a lovely lady and got on massively with my wife - and they had a great time together but equally as important the carer was super professional in her carer duties, she looked after my wife superbly and did all of the household duties

Reply from Kelly Hitchcock, TBC at Home Instead (Walsall & Great Barr)

Thank you for the lovely compliments. Its wonderful to hear your wife received great care and had a lovely time. It's always a pleasure to see her.


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Review of

Home Instead (Wolverhampton, Wombourne & Kingswinford)

from I W (Son of Client) published on 20 March 2025
Overall Experience  Overall Experience 5.0 out of 5

Everything from the first contact to organising a care plan, introducing the carers and subsequent visits has been handled with politeness, efficiency and professionalism. The carers we have are polite and at the times I have been there are extremely helpful in caring and making suggestions for adaptions
to the care plan. Having never had carers before there was much trepidation as to how smoothly this change would take place but everything has gone well with everyone pulling together to make it work with hardly a hitch.

Reply from Paramjit Toor, Director at Home Instead (Wolverhampton, Wombourne & Kingswinford)

Thank you so much for your kind words and for sharing your experience with us. We are delighted to hear that you've found our team to be polite, efficient, and professional throughout the process. It's wonderful to know that our carers have been helpful and proactive in supporting needs and making thoughtful suggestions for your care plan. We understand that transitioning to having carers can be a significant change, and we are so pleased that everything has gone smoothly for you. Our team is dedicated to providing compassionate and high-quality care, and your feedback means a lot to us. If there's anything else we can do to further support you, please don't hesitate to contact us.


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Review of

Home Instead (Wolverhampton, Wombourne & Kingswinford)

from D P (Son of Client) published on 18 March 2025
Overall Experience  Overall Experience 5.0 out of 5

From first contact to having service at mom's home was very easy. Initial meeting with the client manager made very easy to provide a custom care package for mom. And paice of mind for all. Working well to date.
Service provides a mobile app, which makes it easy to see what carers have done during
each visit and they also leave notes in a diary provided.

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Review of

Home Instead (Wolverhampton, Wombourne & Kingswinford)

from Arthur W (Nephew of Client) published on 18 March 2025
Overall Experience  Overall Experience 5.0 out of 5

Well I wanted to put the first names of every one I came into contact with, to say one BIG "THANK YOU" for all you did, from Office staff to Carers at Wolverhampton, I could not of asked for better, your help your care and communication was "EXCELLENT", It's my wife's Aunty and I could see she really
loved the care you gave, "THANK YOU" Home Instead for all you do for people who need the care you "GIVE", Definitely Recommend.

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Review of

Home Instead (Coventry North)

from Stephanie B (Daughter of Client) published on 14 March 2025
Overall Experience  Overall Experience 5.0 out of 5

My father has been supported since the death of my mother, to whom he was very happily married to for 63 years. The staff are reliable, kind and treat my dad with utmost dignity. As a family we feel confident that he is in the best hands. The staff work with us, are responsive to requests and suggestions
and put forward ideas of their own. We are very grateful to them all for the excellent care that they give.

Reply from Tracy Jones, Manager at Home Instead (Coventry North)

Thank you so much for your kind and lovely review it really does make our work with our clients so worthwhile when we receive such amazing reviews. The team thoroughly enjoy supporting your father, and he is a lovely person we have come to know and serve. We know he was very insistent that he continued to live within his much loved home and we are happy to be able to support him to do this. He has a wonderful family around him that support him well! We will share this review with our team.


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Review of

Home Instead (Dudley and Sandwell South)

from Andrea R (Daughter of Client) published on 13 March 2025
Overall Experience  Overall Experience 5.0 out of 5

Home Instead care professionals looked after my mother as if she was their family each day for over 3 years. They took her shopping, on outings and to medical appointments, cooked her meals and even accompanied her when she had to go to hospital. This enabled her to live in her own home relatively independently.
Her dementia sometimes caused frustration, anger and sadness, but her team were there to offer a listening ear, support or a hug and then feed back the situation to me, which I found invaluable. I'm so glad we used Home Instead and I can't thank them enough for their excellent service and care.

Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)

Thank you for taking the time for writing this review. It was our pleasure to support your mother.


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Review of

Home Instead (Stourbridge Hagley and Halesowen)

from Pete M (Client) published on 7 March 2025
Overall Experience  Overall Experience 5.0 out of 5

Home Instead have always acted professionally and take note of our needs.
The carers visiting are reliable and punctual. The office team professional and available for any queries.
The carers are sociable and easy to get on with, offering help with domestic needs, as appropriate and applicable.

Reply from Trica Owen, Client Experience Manager at Home Instead (Stourbridge Hagley and Halesowen)

Good morning, Thank you for your review and choosing Home Instead as your chosen care provider. Having good relationships with your team of care pros is really important to us, we are pleased to hear they are easy to get on with, also that they help with domestic chores when needed, its important to us that you are happy with the team that visit you. The office team are always available should you ever need to speak to us. Thank you.


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Review of

Home Instead (Stourbridge Hagley and Halesowen)

from Tracy O (Daughter of Client) published on 7 March 2025
Overall Experience  Overall Experience 5.0 out of 5

We are really happy with every part of the care they give. The initial consultation was friendly and informative. They took a lot of information about mom to find out all about her life and what she does and doesn't like. They continue to help her improve strength by exercising and taking little walks.
The communication is great whether it's a call, an email or a little note to let us know if she is getting low on anything as we go in the evenings. Excellent service all round thank you.

Reply from Trica Owen, Client Experience Manager at Home Instead (Stourbridge Hagley and Halesowen)

Good morning, Thank you for your lovely comments, we really value and appreciate your feedback. Its great to hear that from the consultation to now you have been happy with the support mom receives from us. We love to hear how we are supporting mom with building her strength by exercising and going for little works, this is why we pride ourselves on delivering individual personalised care. Please let us know if there is anything more that we can do. Thank you.


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Review of

Home Instead (Coventry South)

from Philip B (Son of Client) published on 5 March 2025
Overall Experience  Overall Experience 5.0 out of 5

My mum had care from Home Instead for the past two and a half years until she passed away. Their excellent care that went above and beyond enabled her to stay at home which was her main wish. My mum had other carers in the past but they were nowhere near to the standard of this team. Through these excellent
carers my mum's personal needs were taken care of to a high standard and she was treated with dignity at all times. My mum looked forward to their visits and that included the management staff as nothing was too much trouble, we all think of them as part of the family. We were informed at all times if they felt Mum was unwell or had bed sores so we knew straight away to contact the doctor. Once Mum became bed-bound and under Palliative Care their help ensured she carried on staying at home as was her wish. On behalf of my mum and the rest of the family we thank Home Instead with all of our hearts.

Reply from Marie Kaye, Registered manager at Home Instead (Coventry South)

Thank you so much for your kind review, it was a privilege to look after your mum, we will miss you all. I will pass on your feedback to the team who I know will be touched by your kind words.


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Review of

Home Instead (Dudley and Sandwell South)

from David B (Son of Client) published on 26 February 2025
Overall Experience  Overall Experience 5.0 out of 5

Home Instead is wonderful.
Professional, helpful, and thoughtful.
All of the care professionals are so nice, this service has changed my Dad's life.
Mondays, Wednesdays and Fridays are the days for visits, my Dad looks forward to those visits so much.
A couple of the care professionals take my Dad
out for breakfast, that's just great because I work full-time and do not have the time in the week.
His house is kept clean now too, he is unable to clean for himself.
It's important to me that I have someone else on board to help and assist with my Dad's care.

Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)

Thank you so much for your heartwarming review. It is our pleasure and privilege to support your dad - he's lovely!


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Review of

Home Instead (Wolverhampton, Wombourne & Kingswinford)

from Dorette M (Daughter of Client) published on 19 February 2025
Overall Experience  Overall Experience 5.0 out of 5

Home Instead are a great care organisation. Their carers looked after our mom brilliantly. Mom's specific care needs were always met, especially from a cultural perspective, which was very important.
From the first day that mom's care was started by Home Instead there was never any problems regarding
carers. They were more like family.
Whenever additional support was needed for mom, I only had to give them a call and there was always a friendly reassuring voice at the other end of the phone, who helped provide that support as well as a listening ear.
I would like to take this opportunity to say a very huge and grateful thank you to all the Home Instead carers especially to the staff in the office.
God bless you lovely people for looking after mom. In her own words her care was Red Hot.

Reply from Paramjit Toor, Director at Home Instead (Wolverhampton, Wombourne & Kingswinford)

Hello Dorette, thank you so much for taking the time to write this review. Mom was a delightful lady, our staff still speak so fondly about her. It was our pleasure to support her in her later years. Kindest regards.


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Review of

Home Instead (Walsall & Great Barr)

from A S (Granddaughter of Client) published on 11 February 2025
Overall Experience  Overall Experience 5.0 out of 5

Home instead are fantastic with my gran.
We originally started using them for my grandad but when be went in to a care home we kept them on for my gran.
She loves the girls who visit. Nothing is too much trouble and the office staff always keep me well informed of changes and concerns.
As a fellow
care worker I know how much of a difficult job this can be but i know that my gran is safe and looked after by her caregivers.
I sometimes need emergency visits putting in place and they always manage to accommodate them and even manage to keep the same ladies who usually go.
Thanks so much home instead. I'm forever grateful for all you do!

Reply from Sonia Dehal, Business Owner at Home Instead (Walsall & Great Barr)

Thank you so much for your kind words! It truly means the world to us to hear how much your gran enjoys the care she receives from our team. We know how important continuity and trust are in care, and we're delighted that we've been able to provide that consistency for her. Your appreciation means a lot and for someone who understands challenges of the job. We're always here to support you and your family, and we're so grateful for your trust in us. If you ever need anything, please don't hesitate to reach out.


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Review of

Home Instead Sutton Coldfield

from Pamela J (Relative of Client) published on 11 February 2025
Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the carers from Home Instead. My relative has just returned home from a two week hospital stay whilst I was unfortunately out of the country. They have all been so kind and made sure one of them visited him and sorted out any problems that arose. This helped him enormously
and reassured him that he had not been left alone. He has been a client for several years now and is so fond of his carers as nothing is too much trouble for them, and they are all extremely kind and thoughtful. My relative was reluctant to have care in the first instance but would not be without them now. We cannot thank them enough for all they do and we are very grateful.

Reply from Aman Gill, Managing Director at Home Instead Sutton Coldfield

Thank you for your wonderful review; we are grateful for your kind words. Providing quality, relationship-led and consistent care is very important to us and it's comforting to know our values and the way in which we operate is being recognised. Our amazing carers and office team deserve a lot of credit and we'll be sure to pass on the message. We are here whenever you need us!


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Review of

Home Instead Sutton Coldfield

from L K (Daughter of Client) published on 11 February 2025
Overall Experience  Overall Experience 5.0 out of 5

Home Instead came highly recommended to us and I can see why!
From our initial phone conversation with the team, our request was treated swiftly and efficiently and a care package was soon arranged.
From the onset, we were particularly impressed that the lady visited us to get to know the family (and
mom as a person) thus ensuring she could allocate the appropriate carer team for our specific needs.
Unfortunately, we didn't foresee the rapid decline in health and increased care needs for Mom in such a short period of time, which forced us to re-think a longer-term plan, however, Home Instead were more than accommodating and continued to provide Mom's care in the interim period whilst the situation was sorted out. Nothing seemed to be too much trouble and the carers were adaptable, punctual and showed respect, kindness and compassion at all times.
Whilst we only used their services for a short period the care mom received in that time was excellent and I would have no hesitation in recommending it.

Reply from Aman Gill, Managing Director at Home Instead Sutton Coldfield

Thank you for your kind feedback. We take pride in our robust customer centric approach to ensure we meet the needs of our clients. We ensure we are open, honest, and clear on our capacity to provide the best possible care and support to you and your loved ones. For us its personal, is not just our mission, but its deeply rooted in providing our personalised, relationship-led care and all our staff share the same standards of care provision, compassion and empathy for all those we come across. We look forward to continuing to enrich the lives of those that need us the most. Together we shall persevere day in, day out to ensure the needs of our most vulnerable and their families are put first. We shall continue to foster this approach.


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Review of

Home Instead (Coventry North)

from K S (Son of Client) published on 10 February 2025
Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the service. The care package was set up quickly without any pressure to "pre pay". The agency was able to provide the support (7 mornings and 5 evenings) on the days/times as requested. After a month my father asked to adjust the times of care by 30 minutes in the morning
and evening and this was actioned immediately. The invoice procedure is good and the invoice summary is sent out prior to the payment date so that the detail/accuracy can be checked. My parents are visited by 3 carers which have been consistent over the period of support which my parents are grateful for. All carers are excellent although my father has spoken to the agency about carers who he would like to talk to my mother more during the visit. This is a very recent occurrence so I am unable to comment on any change. On a few occasions due to the unavailability of a carer/cleaner that my parents use on some days, the agency has been able to provide cover at short notice.

Reply from Tracy Jones, Manager at Home Instead (Coventry North)

Thank you so much for your kind review and comments and we sincerely value your time spent to do this. We ensure to provide a quality service for our clients that meets their needs. We welcome feedback from our clients so that we can ensure we are providing the best service possible and that the service meets the client's individual needs. It is a pleasure to support your parents and our care professionals do thoroughly enjoy supporting them.


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Awards / Recognitions (8)

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