Home Care Providers Owned by Home Instead in West Midlands

Reply from Marie Kaye, Registered manager at Home Instead (Coventry South)

Thank you so much for the lovely review, it was a privilege looking after your dad and getting to know your mum. I will pass it on to the team. We look forward to seeing you again.

Reply from Paramjit Toor, Director at Home Instead (Wolverhampton, Wombourne & Kingswinford)

Thank you so much for your kind words and for sharing your experience with us. We are delighted to hear that you've found our team to be polite, efficient, and professional throughout the process. It's wonderful to know that our carers have been helpful and proactive in supporting needs and making thoughtful suggestions for your care plan. We understand that transitioning to having carers can be a significant change, and we are so pleased that everything has gone smoothly for you. Our team is dedicated to providing compassionate and high-quality care, and your feedback means a lot to us. If there's anything else we can do to further support you, please don't hesitate to contact us.

Reply from Tracy Jones, Manager at Home Instead (Coventry North)

Thank you so much for your kind and lovely review it really does make our work with our clients so worthwhile when we receive such amazing reviews. The team thoroughly enjoy supporting your father, and he is a lovely person we have come to know and serve. We know he was very insistent that he continued to live within his much loved home and we are happy to be able to support him to do this. He has a wonderful family around him that support him well! We will share this review with our team.

Reply from Trica Owen, Client Experience Manager at Home Instead (Stourbridge Hagley and Halesowen)

Good morning, Thank you for your lovely comments, we really value and appreciate your feedback. Its great to hear that from the consultation to now you have been happy with the support mom receives from us. We love to hear how we are supporting mom with building her strength by exercising and going for little works, this is why we pride ourselves on delivering individual personalised care. Please let us know if there is anything more that we can do. Thank you.

Reply from Marie Kaye, Registered manager at Home Instead (Coventry South)

Thank you so much for your kind review, it was a privilege to look after your mum, we will miss you all. I will pass on your feedback to the team who I know will be touched by your kind words.

Reply from Julie Williams, Owner at Home Instead (Dudley and Sandwell South)

Thank you so much for your heartwarming review. It is our pleasure and privilege to support your dad - he's lovely!

Reply from Paramjit Toor, Director at Home Instead (Wolverhampton, Wombourne & Kingswinford)

Hello Dorette, thank you so much for taking the time to write this review. Mom was a delightful lady, our staff still speak so fondly about her. It was our pleasure to support her in her later years. Kindest regards.

Reply from Sonia Dehal, Business Owner at Home Instead (Walsall & Great Barr)

Thank you so much for your kind words! It truly means the world to us to hear how much your gran enjoys the care she receives from our team. We know how important continuity and trust are in care, and we're delighted that we've been able to provide that consistency for her. Your appreciation means a lot and for someone who understands challenges of the job. We're always here to support you and your family, and we're so grateful for your trust in us. If you ever need anything, please don't hesitate to reach out.

Reply from Aman Gill, Managing Director at Home Instead Sutton Coldfield

Thank you for your wonderful review; we are grateful for your kind words. Providing quality, relationship-led and consistent care is very important to us and it's comforting to know our values and the way in which we operate is being recognised. Our amazing carers and office team deserve a lot of credit and we'll be sure to pass on the message. We are here whenever you need us!

Reply from Aman Gill, Managing Director at Home Instead Sutton Coldfield

Thank you for your kind feedback. We take pride in our robust customer centric approach to ensure we meet the needs of our clients. We ensure we are open, honest, and clear on our capacity to provide the best possible care and support to you and your loved ones. For us its personal, is not just our mission, but its deeply rooted in providing our personalised, relationship-led care and all our staff share the same standards of care provision, compassion and empathy for all those we come across. We look forward to continuing to enrich the lives of those that need us the most. Together we shall persevere day in, day out to ensure the needs of our most vulnerable and their families are put first. We shall continue to foster this approach.

Reply from Tracy Jones, Manager at Home Instead (Coventry North)

Thank you so much for your kind review and comments and we sincerely value your time spent to do this. We ensure to provide a quality service for our clients that meets their needs. We welcome feedback from our clients so that we can ensure we are providing the best service possible and that the service meets the client's individual needs. It is a pleasure to support your parents and our care professionals do thoroughly enjoy supporting them.

Reply from Marie Kaye, Registered manager at Home Instead (Coventry South)

Thank you for your lovely review of our service, It was a privilege to care for your mum. We send our love and hope Mum is settled into her new home.

Reply from Tracy Jones, Manager at Home Instead (Coventry North)

Thank you for the wonderful 5-star overall review! We are so happy to read such lovely reviews from our clients and their families as we aim to provide the best person-centred support for the client. We note the value-for-money rating but we believe our fees are very reasonable in the market for the level of service we provide, if we were cheaper we do not feel that your overall rating would have been the same. Thank you for choosing Home Instead Coventry North and Bedworth and for your lovely review.

Reply from Trica Owen, Client Experience Manager at Home Instead (Stourbridge Hagley and Halesowen)

Thank you for your lovely positive review. It means a lot that you trusted us to provide care for you. We pride ourselves on personalised tailored care to the individual, your kind words are an example of how well this works. It is great to know that you love spending time with your team of care pros, we always try to match clients and care pros, this clearly shows in your review. It's really important to us that you are able to continue socialising and enjoying your independence. I will pass on your kind words to both care pros and the office team. Thank you.