Home Instead in West Sussex | 4 Home Care Providers

Review of
Home Instead (Horsham, Haywards Heath & Burgess Hill)
from J D (Daughter of Client) published on 2 April 2025

Submitted via Website • Report

Overall Experience

From initial contact, the team was highly considerate, efficient & patient.
Flexing as soon as possible in response to additional needs as they arose.
The carers who visited were lovely, very capable & punctual.
As part of a blended family, Mum's partner wasn't easy to manage but the team were

very supportive & helpful.
Would highly recommend to any family considering home care.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you so much for your kind words. Your Mum was a pleasure to support and the communication between yourselves and us worked well! I hope all goes well in the future for all of you.

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Review of
Home Instead (Chichester & Bognor Regis)
from A G (Daughter of Client) published on 18 February 2025

Submitted via Website • Report

Overall Experience

My mother has received excellent service from Home Instead (Chichester and Bognor Regis) over the past year or so. The carers were reliable and were always able to help mum with various tasks around the home and provide transport for hospital appointments and accompany her as well. Mum established a

good rapport with the carers who were assigned to her. Thank you from both of us.

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Review of
Home Instead (Crawley)
from K W (Granddaughter of Client) published on 14 February 2025

Submitted via Website • Report

Overall Experience

I previously used Home Instead Fareham back in 2019/20 for my elderly parents and they were outstanding, so when I needed to arrange care for my husbands 100-year-old grandmother I made only one call to the Branch near her in Crawley. From that very call from the Manager who was just amazing with nan,

she was assessed by him in the hospital and her home was also assessed for needs, and care was arranged in 24 hours so we could get her home and away from the overcrowded hospital. She now has a great team of angles who visit three time a day giving the care, support and comfort our precious nan requires. Home Instead also use a great app that all close family can have access to which provides us with times and names of carer visits plus all tasks that have taken place, and as we live an hour away, gives the best piece of mind as you know when a carer has arrive. The Manager and the office team are always on hand to answer any of our questions. If you are considering home care in Crawley this is who you should call.

Reply from Rajive Dechickera, Director at Home Instead (Crawley)

Thanks so much for your lovely message and review. It's a pleasure looking after your Nan, she's got such a wicked sense of humour, all the care pro's love going to hers. I still laugh when I recall how she had trouble with my name and said "Oh why couldn't you just be a John". Take care and all the very best.

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Review of
Home Instead (Horsham, Haywards Heath & Burgess Hill)
from Shirley S (Daughter of Client) published on 17 December 2024

Submitted via Website • Report

Overall Experience

My mum has used the services of Home Instead Horsham for several years. We can only speak well of them. Mum has had regular carers and in recent years one particular carer who has been so kind to mum and made her feel really safe and secure in her bungalow. Nothing has ever been too much trouble and

she has definitely gone over and above on one or two occasions when mum has been poorly. The office staff are great too and have always been kind and accommodating to our needs. I would definitely recommend the service provided by Home Instead.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

It has been our absolute pleasure to care for your mum. She is a remarkable lady and so kind. We are lucky to have her!

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Review of
Home Instead (Crawley)
from P M (Client) published on 11 December 2024

Submitted via Postal Card • Report

Overall Experience

Home Instead were given to me by my daughter in law and I am thrilled with the recommendation. I have 2 companions. On a Wednesday and a Saturday. They are my continued support and they are both absolutely marvellous. They turn up promptly and leave only when I am ready I really look forward to their

visits.

Reply from Rajive Dechickera, Director at Home Instead (Crawley)

Thank you so much for the lovely review. It means so much to us that you are enjoying your time with our care professionals. We're so glad that you are going out and about more often now that you have us to help. Keep going out and exploring!

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Review of
Home Instead (Crawley)
from B R (Husband of Client) published on 20 November 2024

Submitted via Postal Card • Report

Overall Experience

From February to 3rd October, the day my wife was admitted to a care home, we, her family have been tended by a caring, responsive and compassionate Home Instead team.
Personally, I have learnt so much of what has been revealed of "another way of life". Specialists' experience of certain aspects of

my wife's condition has been invaluable. As a family, we could not have got through eight months without your support. Thank you.

Reply from Rajive Dechickera, Director at Home Instead (Crawley)

Thank you so much for your lovely review of the service you received from ourselves. It was a joy and privilege to serve your wife and help you and your family cope. Please look after yourself as well and stay safe.

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Review of
Home Instead (Crawley)
from I F (Client) assisted by family/friend published on 7 October 2024

Submitted via Postal Card • Report

Overall Experience

The service provided is really good. The care providers are friendly and supportive. My family can have a peace of mind as they know that I'm well looked after.

Reply from Rajive Dechickera, Director at Home Instead (Crawley)

Thank you so much for your lovely review. Our care professionals love visiting you as well. Please take good care of yourself.

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Review of
Home Instead (Chichester & Bognor Regis)
from Clare M (Daughter of Client) published on 10 September 2024

Submitted via Website • Report

Overall Experience

Home Instead provided excellent care which meant that my father was able to live at home for the final months of his life. The team of carers who supported him were wonderful. Their companionship and care ensured that he was as independent as his condition allowed, and could be in control of some decisions

even when he wasn't able to do everything he wanted to. They built great relationships with him and with supporting family members. The wider team were helpful and responsive, putting care in place so that he could be discharged from hospital as soon as possible and flexing to meet changing requirements. Overall it felt that Home Instead and our family worked together as a team to support my father and give him the best quality of life that we could.

Reply from Simon McGee, Owner at Home Instead (Chichester & Bognor Regis)

Thank you for providing such a wonderful review, which I will share with the team. It was a privilege to care for Michael at home and support your family at such an important time. Thank you.

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Review of
Home Instead (Worthing & Steyning)
from Sarah E (Solicitor of Client) published on 28 June 2024

Submitted via Website • Report

Overall Experience

I use Home Instead to provide overnight care for a client. The staff are all so caring and friendly and give my client the feeling of safety and well-being that she needs to continue to live safely at home with dementia.

Reply from Simon McGee, Owner at Home Instead (Worthing & Steyning)

Thank you so much for your kind review, it helps families to understand how the home care we provide at Home Instead is different. Our specialist dementia training empowers our care support workers when caring for older people living with dementia so it's lovely to hear it is working for your client. Best wishes.

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Review of
Home Instead (Worthing & Steyning)
from Patricia S (Wife of Client) published on 26 June 2024

Submitted via Website • Report

Overall Experience

My experience of Home Instead is very positive. The administration staff are very helpful and have managed to match the carer to the needs of my husband very well. Our carer is extremely professional and caring, she is a credit to her and your company. The training of your carers is excellent, please

keep up the high standard.

Reply from Simon McGee, Owner at Home Instead (Worthing & Steyning)

Thank you for your lovely review, which we will pass on to the team.

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Review of
Home Instead (Horsham, Haywards Heath & Burgess Hill)
from S W (Niece of Client) published on 30 May 2024

Submitted via Website • Report

Overall Experience

Home Instead Horsham have provided care for several years for my uncle. We have been completely happy with their service and care during this time. He has had the same carers and been able to build a good relationship with them. The office staff have always been approachable and taken on board any concerns

as the care has needed changing over the years.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you so much, we really appreciate your review. We have loved supporting your Uncle and miss him terribly. His Care Professionals and office staff thought very highly of him.

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Review of
Home Instead (Horsham, Haywards Heath & Burgess Hill)
from Georgy H (Daughter of Client) published on 29 May 2024

Submitted via Website • Report

Overall Experience

Home Instead has been very helpful and supportive for us as a family. They are always very caring and at hand to provide extra help if needed. Nothing is too much trouble.
We are more than happy with the service provided.
Special thanks to two members of staff who always reply to queries quickly

and efficiently.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you so much for taking the time to submit a review. I am so glad that you are happy with the service. I hope we can continue to support her for a long time coming!

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Review of
Home Instead (Crawley)
from J H (Daughter of Client) published on 3 May 2024

Submitted via Postal Card • Report

Overall Experience

This was the first time we used home instead. Very impressed with the carer's professionalism and thoughtfulness. Our care pro was absolutely delightful. Client and client's daughter were extremely happy with Home Instead.

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Review of
Home Instead (Horsham, Haywards Heath & Burgess Hill)
from K D (Daughter-in-law of Client) published on 2 May 2024

Submitted via Website • Report

Overall Experience

We had a very positive experience with Home Instead. The assessment was very sensitive and kind to my mother-in-law and the service provided was excellent. The carers who visited my mother-in-law were well chosen and liked and the overall service was very professional. Many thanks for all your help

to the carers and the team.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you so much for your review. We are happy that you were pleased with our service. We thoroughly enjoyed visiting your mother-in-law and she is very much missed by us and the Care Professionals who visited.

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Review of
Home Instead (Horsham, Haywards Heath & Burgess Hill)
from V H (Daughter-in-law of Client) published on 26 April 2024

Submitted via Website • Report

Overall Experience

We are so pleased with the help from Home Instead. Very efficient set-up process. Friendly, caring, insightful people who made the whole thing so easy. They go the extra mile and genuinely seem to care.
The carer they provided is simply perfect. My mother-in-law sees her more as a companion which

is exactly what we needed. She cleverly doesn’t make her feel like she’s ’taking over’ or bossing her in any way. Which can be a worry. Very thoughtful and takes her out on her visits. To the supermarket or the garden centre or for tea somewhere.
All communication is top-notch. The office checks in regularly with us. Everything is always ‘not a problem’ if you make any request and all visits are punctual.
The weekly report that we can see online is super helpful as well.
Couldn’t recommend it more highly.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

What an amazing review, thank you so much for taking the time to write this. We thoroughly enjoy spending time with your mother-in-law and the communication between her, yourself and us has run smoothly, ensuring that we are providing the right kind of care for her.

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Review of
Home Instead (Worthing & Steyning)
from Nick C (Son of Client) published on 26 April 2024

Submitted via Website • Report

Overall Experience

My mum is living with Dementia and reached a stage we needed someone to support her once a week and keep her company. From the start Home Instead went out of their way to help and matched Mum up with somebody really special who bonded with Mum straight away. They've enjoyed the last year together and

become good friends and I can definitely see an improved state of well-being in my mum as a result. Thank you, Home Instead. Would recommend it to anybody looking to support a loved one struggling with social isolation or specific care needs.

Reply from Simon McGee, Owner at Home Instead (Worthing & Steyning)

Thank you so much for such a glowing review, which I look forward to sharing with the team. The specialist-accredited dementia training for our care professionals really does empower them in their work, and I'm delighted to hear it's making such a difference to your mum.

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Review of
Home Instead (Horsham, Haywards Heath & Burgess Hill)
from J F (Daughter of Client) published on 18 April 2024

Submitted via Website • Report

Overall Experience

Home Instead has been wonderful. My Mother is very happy with the carer she has been provided with. They made sure that they understood her needs, found the right carer for her, and as a result greatly improved her quality of life. Thank you.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you so much for the kind words. The Care Professionals love spending time with your Mum and she certainly seems happy, I am happy that we can help.

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Review of
Home Instead (Horsham, Haywards Heath & Burgess Hill)
from Chris C (Husband of Client) published on 15 April 2024

Submitted via Website • Report

Overall Experience

Service was good and kept to time. Carers were well chosen to match my wife's needs, with just one exception, in a period of around six months and we would recommend your service to others.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

Thank you so much for taking the time to write a review. It was our pleasure to support your wife, she was so lovely and the care professionals liked visiting.

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Review of
Home Instead (Horsham, Haywards Heath & Burgess Hill)
from W T (Daughter of Client) published on 9 April 2024

Submitted via Website • Report

Overall Experience

I can’t fault the care my mother gets on a daily basis from her two main caregivers, it has taken a lot of pressure off me personally as I know she is in good hands when I’m at work. She knows them well and her face lights up when they come through the door in the morning. They understand her dementia

needs well and it was lovely to recently receive photos of her and her carer playing ballon tennis which simulates her mind and helps with her movement as well. They also provided live-in care last November for ten days to give us respite so we could have our first holiday away in a long time, they reassured and planned well so we were relaxed on holiday knowing Mum was in good hands.

Reply from George Field, Client Experience Manager at Home Instead (Horsham, Haywards Heath & Burgess Hill)

What a beautiful lady. It really has been a pleasure visiting your mum. Thank you.

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Review of
Home Instead (Chichester & Bognor Regis)
from Louise C (Daughter of Client) published on 8 April 2024

Submitted via Website • Report

Overall Experience

After our first month of care for Dad, I just wanted to say a huge thank you to your whole team. Together you have managed to achieve something I never really thought possible. The ladies have made an amazing breakthrough with Dad and Mum. As you all know my brother and I were very sceptical about the

possibility that carers could be accepted by Mum and Dad. In just one month the carers have achieved so much. My parents enjoy their company, they take great care of Dad, and it is peace of mind for my brother and I to have extra help from them visiting every day.
My review is 5 stars, as I really cannot fault the team. They are all very considerate and handle all care needs thoroughly and respectfully.
Please pass on my thanks to everyone on the team that has been involved in Dad’s care. It is very much appreciated.

Reply from Simon McGee, Owner at Home Instead (Chichester & Bognor Regis)

Thank you so much for your lovely feedback Louise, we really appreciate it and I will pass it on to the team. I know the team really enjoy supporting your parents.

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Home Care Providers Owned by Home Instead in West Sussex

Home Instead Locations in West Sussex (4)

Home Instead Reviews in West Sussex (140)

Home Instead (Horsham, Haywards Heath & Burgess Hill)

Home Instead (Chichester & Bognor Regis)

Home Instead (Crawley)

Home Instead (Horsham, Haywards Heath & Burgess Hill)

Home Instead (Crawley)

Home Instead (Crawley)

Home Instead (Crawley)

Home Instead (Chichester & Bognor Regis)

Home Instead (Worthing & Steyning)

Home Instead (Worthing & Steyning)

Home Instead (Horsham, Haywards Heath & Burgess Hill)

Home Instead (Horsham, Haywards Heath & Burgess Hill)

Home Instead (Crawley)

Home Instead (Horsham, Haywards Heath & Burgess Hill)

Home Instead (Horsham, Haywards Heath & Burgess Hill)

Home Instead (Worthing & Steyning)

Home Instead (Horsham, Haywards Heath & Burgess Hill)

Home Instead (Horsham, Haywards Heath & Burgess Hill)

Home Instead (Horsham, Haywards Heath & Burgess Hill)

Home Instead (Chichester & Bognor Regis)

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