Home Instead in West Yorkshire | 7 Home Care Providers

Review of
Home Instead (Wetherby & North Leeds)
from S H (Friend of Client) published on 11 April 2025

Submitted via Website • Report

Overall Experience

I have been in contact with Home Instead for the last two years arranging a timetable of care for my friend who has mobility needs and now has complex needs related to dementia. They have always been very helpful in providing cover even at the last minute when needed. Liaising with them on the phone

when my friend had difficulty in communicating with them because of language barriers they have always demonstrated great patience and willingness to meet and understand her needs .

Reply from Cath Hale, General Manager at Home Instead (Wetherby & North Leeds)

We have adored looking after your friend, and appreciate the lovely feedback. We pride ourselves in being responsive to the changing our clients and so it is great to hear that this was valued. Many thanks once again for taking the time to review our care.

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Review of
Home Instead (Castleford and Selby)
from Sue A (Daughter of Client) published on 26 March 2025

Submitted via Website • Report

Overall Experience

This Home Instead agency is an exemplar of everything one should expect from a professional, reliable, trustworthy and caring home care service, offering the very best in personal care for your loved ones.
Their attention to providing the best working environment, and valuing their team of carers,

is refreshing for an industry that sadly doesn't always put their employees first, and this ethos is clearly reflected in the care assistants' reliability, positive attitude and morale when visiting my dad!

Reply from Lucy Housecroft, Registered Manager at Home Instead (Castleford and Selby)

thank you so much for your lovely words. We're so pleased you're happy with the service. It is a privilege to look after your Dad.

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Review of
Home Instead (Castleford and Selby)
from Andrea B (Daughter of Client) published on 26 February 2025

Submitted via Website • Report

Overall Experience

Outstanding service from the manager and the team at Home Instead. We didn't know where to start when Mum needed more help to stay in her own home. The manager came out to meet us to discuss our requirements and then made it happen! We cannot praise them enough and highly recommend this company, who

go above and beyond.

Reply from Lucy Housecroft, Registered Manager at Home Instead (Castleford and Selby)

Thank you for taking the time to leave us this review, we really appreciate the lovely feedback. Thank you.

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Review of
Home Instead (Wetherby & North Leeds)
from Rev Helen L (Daughter of Client) published on 10 February 2025

Submitted via Website • Report

Overall Experience

I can't praise the care professionals at Home Instead enough. They go over and beyond to care for my mum. Since they have been looking after her my mind has been at rest. During the recent snow one of the carers walked to mum twice to ensure she had care. Another staff member spent two hours of her

own time waiting for me to arrive when there was a power cut. They are so kind and friendly, just the kind of people you want to care for a parent. Nothing is too much trouble for them and thanks to the app I get detailed notes three times a day. Communication is excellent and they keep me informed of things we need. Mum calls them her angels, they are I can't thank them enough, they are such a blessing to our family! I tell everyone about them and would recommend them to anyone - I'm so grateful!!

Reply from Cath Hale, General Manager at Home Instead (Wetherby & North Leeds)

Thank you for taking the time to give such excellent feedback. We are so proud of our Care Professionals who go above and beyond to deliver exceptional care. We are privileged to look after your mum and help her live happily and independently in her own home.

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Review of
Home Instead Calderdale
from Mark K (Nephew of Client) published on 22 January 2025

Submitted via Website • Report

Overall Experience

I engaged Home Instead at a time when my aunt's memory was declining quickly, increasing confusion was apparent and her ability to support herself with everyday things like cooking, staying hydrated and taking medications had all but stopped.
The care team at Home Instead have all been really thoughtful,

professional and kind. Not just in how they undertake the tasks they carry out on each visit, but in taking time to sit and listen and chat to my Aunt.
I have nothing but praise for them and would recommend them without hesitation.

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Review of
Home Instead (Wakefield)
from Joy W (Daughter of Client) published on 20 January 2025

Submitted via Website • Report

Overall Experience

We were very nervous about using a care agency as you hear about people who have had horrible experiences but Home Instead have been incredible. They were so helpful in getting everything in place so my mum could be discharged from hospital. They guided us through the process and nothing was too much

trouble.
The care they provide has been exemplary. The carers they employ are very professional, friendly and caring and they all speak very highly of the company. Nothing is too much trouble for the office staff who are always available to speak to.
Their support has made a very difficult journey that much easier and we have enjoyed getting to know all the lovely carers and staff. We will be forever grateful.

Reply from James Drummond, Operations Manager at Home Instead (Wakefield)

Thank you so much for your kind words and for taking the time to share your experience. It means the world to us to know that we've been able to support your family during such a challenging time. We're so glad to hear that you've found our team caring, professional, and helpful throughout the process. Your feedback inspires us to continue providing the highest level of care. We're truly grateful for your trust in us!

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Review of
Home Instead Calderdale
from K C (Daughter of Client) published on 20 January 2025

Submitted via Website • Report

Overall Experience

In July 2024 my mother finally had to give up her own home and go into permanent care at the age of 97, but for just over two years prior to that Home Instead looked after her at home. At first she had one or two calls a day, but then needed increasing levels of care as time went on and her physical

and mental abilities declined. All those who cared for her at her own home were kind, caring and thoughtful, keeping her safe and well through some difficult times. Some of them were exceptional and went beyond the call of duty. We shall remain thankful to them for everything they achieved.

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Review of
Home Instead (Castleford and Selby)
from f D (Daughter of Client) published on 13 January 2025

Submitted via Website • Report

Overall Experience

We started with Home Instead in June of this year and the whole process has been great. All protocols were fully explained, staff were introduced and both mum and I felt comfortable with all the carers coming in to her home. Staff have become friends and we really appreciate the communication and transparency

in everything that is done. Many thanks.

Reply from Lucy Housecroft, Registered Manager at Home Instead (Castleford and Selby)

thank you for leaving us a review, we're so pleased you're happy with the service and the Care Pro's that visit!

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Review of
Home Instead Calderdale
from K M (Daughter of Client) published on 10 January 2025

Submitted via Website • Report

Overall Experience

Home Instead take excellent care of my dad. Dad is nearly 90 and has Alzheimer's. I live abroad and the Home Instead team make sure Dad is OK and give me good advice on how I can improve his life and make sure he is safe in his own home. They are 100% reliable and really get to know Dad. The reports

on each visit make me feel reassured about how Dad is doing.
The carers take Dad to appointments, which he loves, as well as out for lunch. The Home Instead monthly event is also something dad really enjoys (especially when he wins a prize!).
The office team are super helpful and arrange Dad's visits around his commitments.
I'm very glad I found Home Instead, they do what it says in their name!

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Review of
Home Instead (Wakefield)
from C C (Husband of Client) published on 9 January 2025

Submitted via Website • Report

Overall Experience

Very efficient organisation, all carers are first class and have a very kind and sympathetic approach to the client. They go out of their way to see the residents are comfortable. l have no complaints about any of the services l have received from Home Instead.

Reply from James Drummond, Operations Manager at Home Instead (Wakefield)

Thank you for your kind words! We're delighted to hear that you've had such a positive experience with Home Instead. If you ever need anything else, please don't hesitate to reach out. We're always here to help!

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Review of
Home Instead Calderdale
from H T (Daughter of Client) published on 8 January 2025

Submitted via Website • Report

Overall Experience

Cannot fault the care and the way it has been organised and some difficult situations dealt with. Professional, kind and caring. Most of all the management and the staff have been so flexible and worked with the family to ensure the right care and the right carers for the person being cared for.

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Review of
Home Instead (Castleford and Selby)
from S C (Daughter of Client) published on 17 December 2024

Submitted via Website • Report

Overall Experience

My mum really appreciates her visits from Home Instead and I have peace of mind that someone who we can trust is visiting, helping her to clean the house and looking out for her.
Mum has visits once a fortnight with a view to building this up should we need it. It is good to know that Home Instead

is flexible too as we have occasionally had to change the day/time of visits.

Reply from Lucy Housecroft, Registered Manager at Home Instead (Castleford and Selby)

Thank you for the review. It's great to know your mum is happy with the visits.

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Review of
Home Instead (Castleford and Selby)
from A W (Niece of Client) published on 17 December 2024

Submitted via Website • Report

Overall Experience

My aunt is being very well cared for each day and she has shown a lot of improvement since the visits began. I can totally recommend this company and nothing is too much trouble for them. The carers are lovely people and my aunt has grown really fond of them all.

Reply from Lucy Housecroft, Registered Manager at Home Instead (Castleford and Selby)

Thank you for the review. We're pleased your aunt is happy with our service.

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Review of
Home Instead (Wakefield)
from Peter R (Client) published on 28 November 2024

Submitted via Website • Report

Overall Experience

We look forward to seeing our carers weekly, they are cheerful and work well. Both know what needs doing and do it well. There is also a very good balance between work and rapport, which is pleasing as many weeks apart from shopping we only see each other. All in all very satisfied with the service.

Reply from James Drummond, Operations Manager at Home Instead (Wakefield)

Thank you for your lovely feedback! We're so glad to hear that you enjoy seeing your carers each week and that they bring both cheerfulness and professionalism. It's great to know they balance their work and rapport so well. Your satisfaction means a lot to us!

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Review of
Home Instead (Wakefield)
from Anna S (Niece of Client) published on 22 November 2024

Submitted via Website • Report

Overall Experience

My uncle left hospital and was in need of care at short notice. The manager was able to meet with me and my uncle at my uncle's home within a couple of hours of getting in touch and the care was in place for the next morning. The manager was very respectful of my uncle and made sure he explained things

to him carefully, which was important for my uncle and reassuring for me. The service that we have received since then has been faultless. My uncle has spoken very highly of the care and any time I've needed to be in touch about something I've been able to talk to someone immediately. My experience with Home Instead in Wakefield has been fantastic and I wouldn't hesitate to recommend them.

Reply from James Drummond, Operations Manager at Home Instead (Wakefield)

Thank you so much for your kind words and for sharing your experience with us. We're delighted to hear that our team was able to provide prompt and respectful support for your uncle when he needed it most. It means so much to know that both you and your uncle feel reassured and well cared for. We truly appreciate your recommendation and are always here if you need us. Thank you again!

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Review of
Home Instead (Wetherby & North Leeds)
from Adam R (Son of Client) published on 4 November 2024

Submitted via Website • Report

Overall Experience

The firm was recommended to me by a previous client whose parent this firm also cared for. This is a difficult market to work in but the quality of care and service we received from Home Instead was excellent from start to finish. They helped deal with a number of medical crises that my father was subject

to and helped us to get him home quickly and back on his feet. They were sympathetic to changing needs (both increasing and reducing care) and dealt with me, as a son of a client, with respect. I would recommend them to others without hesitation.

Reply from Cath Hale, General Manager at Home Instead (Wetherby & North Leeds)

We are thrilled that we were able to provide care for your father and to work with his family to get him home where he belonged as quickly and safely as possible. We endeavour to provide care that can be adapted to our client's changing needs so we are delighted that this was of benefit to your family. Thank you for taking the time to provide a review and recommendation.

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Review of
Home Instead (Ilkley & Skipton)
from Dale S (Client) published on 18 October 2024

Submitted via Website • Report

Overall Experience

This review covers my experience with Home Instead since I started, 2 years ago.
I do have fairly limited demands upon the service and I do understand its limitations.
The staff are excellent.

Reply from Louise McLennan, Registered Care Manager at Home Instead (Ilkley & Skipton)

Thank you for taking the time to review our services. We appreciate your feedback. Thank you once again.

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Review of
Home Instead (Ilkley & Skipton)
from A W (Daughter of Client) published on 11 October 2024

Submitted via Website • Report

Overall Experience

I have now been using Home Instead for over 2 years to help with care of my 91 year old Dad. Throughout they have been exceptional in the services they have provided.
The regular reviews have helped tailor the care that is provided to his specific needs. They have been flexible, friendly and efficient.

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Review of
Home Instead (Wetherby & North Leeds)
from J G (Daughter of Client) published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience

Home Instead have always been there to help. They care for my mum on a full-time basis and always do this with kindness and respect for my mum.
If I have any issues they are very happy to help and discuss options and solutions to our problems and ongoing concerns, as my mum's needs progress.

Reply from Cath Hale, General Manager at Home Instead (Wetherby & North Leeds)

We are honoured to provide live in care for your mum and support you and your family as her needs progress, enabling her to stay in the home she loves. Thank you for taking the time to share your review.

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Review of
Home Instead (Wakefield)
from Philip m (Son of Client) published on 3 October 2024

Submitted via Website • Report

Overall Experience

We can highly recommend Home Instead. From our first contact we found them very helpful, flexible and understanding of what we were looking for. It was our first experience of care in the home and very often we didn't know what we needed, but at all times Home Instead were able to help and respond quickly.

Dad quickly settled into his new routine and enjoyed the company of Home Instead carers.
They did indeed enable Dad to be at home instead of hospital. Thank you to the whole team.

Reply from James Drummond, Operations Manager at Home Instead (Wakefield)

Thank you so much for your kind words. We're delighted to hear that your dad felt comfortable with our care, and it's wonderful to know we could support him in staying at home. Your feedback means a lot to our team!

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Home Care Providers Owned by Home Instead in West Yorkshire

Home Instead Locations in West Yorkshire (7)

Home Instead Reviews in West Yorkshire (288)

Home Instead (Wetherby & North Leeds)

Home Instead (Castleford and Selby)

Home Instead (Castleford and Selby)

Home Instead (Wetherby & North Leeds)

Home Instead Calderdale

Home Instead (Wakefield)

Home Instead Calderdale

Home Instead (Castleford and Selby)

Home Instead Calderdale

Home Instead (Wakefield)

Home Instead Calderdale

Home Instead (Castleford and Selby)

Home Instead (Castleford and Selby)

Home Instead (Wakefield)

Home Instead (Wakefield)

Home Instead (Wetherby & North Leeds)

Home Instead (Ilkley & Skipton)

Home Instead (Ilkley & Skipton)

Home Instead (Wetherby & North Leeds)

Home Instead (Wakefield)

Awards / Recognitions (8)

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