Home Instead in Wiltshire | 5 Home Care Providers

Review of
Home Instead (Swindon & Vale of White Horse)
from Rachel B (Daughter of Client) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

Home Instead has provided outstanding care for my mum. From the initial hourly visits, my mum then needed to have live-in carers. My mum has been looked after with so much care and support. Every member of the team truly cares. If you are looking for carers I can't fault Home Instead Swindon & Vale

of White Horse.

Reply from Eve Macey-Norris, Operations Manager at Home Instead (Swindon & Vale of White Horse)

Thank you so much for the wonderful feedback - our whole team's driving force is the genuine desire to give each individual client the best possible experience, but I know that it will mean the world for them to know that their efforts are recognised and appreciated. I'm so pleased your experience has been such a positive one, we will continue to work hard to make every client and their family feel as content as you do. Best wishes.

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Review of
Home Instead (Bath)
from Lorraine L (Daughter of Client) published on 6 March 2025

Submitted via Website • Report

Overall Experience

The ladies that visit & care for mum are lovely and get on really well with her, they care about her & try & make sure she is well & happy. Any problems they let the office/ family know straight away, they are a peace of mind having them visit mum.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you for your feedback, we are so pleased to hear that the support for mum is working and that it gives you reassurance as a family.

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Review of
Home Instead (Bath)
from T B (Daughter of Client) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

All the carers who support my mother (93 with vascular dementia) and my mentally handicapped brother are really good. They are patient, caring, supportive and a great help to them both.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you for your review, we are pleased that the support we provide not only helps your mum but your brother too.

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Review of
Home Instead (Bath)
from G C (Daughter of Client) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

Home Instead have been truly excellent in providing help/care for my 95 year old mother. The helpers have been very well chosen to suit my mother's needs and we all love them and appreciate how thoughtful and capable they are. Thank you!

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you for your kind words and feedback as with all our clients we aim to match our Care Professionals to the Client and ensure all needs have been met. We are so pleased to support your mother she is a joy and a pleasure to visit.

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Review of
Home Instead (Bath)
from J J (Daughter of Client) published on 11 February 2025

Submitted via Website • Report

Overall Experience

The team caring for my father were wonderful and formed great relationships with him over their time with him.
As dates and needs changed, the management team responded quickly and efficiently, to make sure there was always care.

Reply from Nick Yeatman, Owner at Home Instead (Bath)

Thank you, it was an honour and a pleasure to look after your father. Thank you again for your review.

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Review of
Home Instead (Bath)
from J T (Daughter of Client) published on 7 February 2025

Submitted via Website • Report

Overall Experience

Home Instead provided daily care for my mum for nearly three years. The care professionals were kind and conscientious. My mum built bonds with many of them and grew fond of a few specific individuals who gave her a sense of friendship and fun as well as caring. The office staff were always responsive

to requests and any issues were dealt with quickly and efficiently. I was always kept informed of my mum's welfare. Home Instead are not cheap but I do feel that the service they provide is worth the money. I would have no hesitation in recommending Home Instead to anyone looking for care in their home.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you for your kind words, we are so glad we were able to support mum to remain living independently at home for the three years.

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Review of
Home Instead (Swindon & Vale of White Horse)
from P W (Client) assisted by family/friend published on 19 December 2024

Submitted via Postal Card • Report

Overall Experience

It can be very satisfying when something you do turns out right. That is what happened when we first contacted Home Instead. From the very start, we were impressed by the staff and when the care service provider visited us we knew that we were making the right choice. My husband who is my carer needs

to have a break so every Tuesday a care pro visits to provide companionship when he is out. The two carers who come are excellent company and are very helpful. We consider Home Instead to be top of the class. It is also nice to know we got it right.

Reply from Eve Macey-Norris, Operations Manager at Home Instead (Swindon & Vale of White Horse)

Thank you very much for such a kind and considerate review. We truly appreciate your positive feedback and are thrilled to know you're happy with our services. We will continue to do everything we can to give all our clients a positive outcome and words like yours give our team the recognition they deserve. Thank you for trusting us with your care and support, we look forward to continuing to work with you!

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Review of
Home Instead (Warminster and West Wiltshire)
from N J (Son of Client) published on 18 December 2024

Submitted via Website • Report

Overall Experience

We required a very quickly implemented live in carer for my mother following a fall, which was efficiently organised and managed by Home Instead. The carer was professional, empathetic and considerate. The two weeks period worked well, we were able to stabilise the situation and my mother was able to

regain her independence.

Reply from sonia carr, Registered Care Manager at Home Instead (Warminster and West Wiltshire)

Thank you for your kind review. We're pleased to have provided quick, responsive service for your loved one. Please don't hesitate to reach out if we can assist you in the future.

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Review of
Home Instead (Warminster and West Wiltshire)
from Susan L (Solicitor of Client) published on 5 December 2024

Submitted via Website • Report

Overall Experience

I am a solicitor and power of attorney for a client who wants to stay in her own home as long as possible. Home Instead has been excellent in the service they provide. My client is very happy with the care she is receiving. She enjoys going out on walks and for coffee or lunch and the carers regularly

plan different trips out so she is leading as interesting life as possible.
The carers will regularly keep me up to date and their App, which allows me to check how visits have been, is excellent and very easy to use.
Management are very responsive and helpful to any queries I have.
I would definitely recommend Home Instead.

Reply from Romesh Dharmasingham, Director at Home Instead (Warminster and West Wiltshire)

Thank you so much for your lovely review. I know our care staff very much enjoy planning activities and sharing special and engaging moments with your client. We hope to enable her to live as independently as possible at home for as long as she would like.

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Review of
Home Instead (Warminster and West Wiltshire)
from V L (Daughter of Client) published on 7 November 2024

Submitted via Website • Report

Overall Experience

Home Instead carers came 3 days a week to make lunch for my mother, also emptied the dishwasher, took out rubbish, and cleared up. They made great meals and were all really friendly, caring, positive ladies.

Reply from Romesh Dharmasingham, Director at Home Instead (Warminster and West Wiltshire)

Thank you for your lovely review. Our staff thoroughly enjoyed seeing and supporting your mother. Please let us know if we can be of service in the future.

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Review of
Home Instead (Warminster and West Wiltshire)
from Sophie M (Daughter of Client) published on 7 November 2024

Submitted via Website • Report

Overall Experience

Home Instead have been absolutely amazing, I contacted them as my Dad has Dementia. My Father and Step Mum needed help a few hours a week. The Registered Manager at Home Instead was compassionate, caring and understood the situation. It's been very difficult for my father to accept that he needed help

but she reassured him also did regular checkups. I really can't thank them enough.

Reply from Romesh Dharmasingham, Director at Home Instead (Warminster and West Wiltshire)

Thank you for your kind words. We are very happy that we could be of service. It makes us so happy to see the positive impact we have had.

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Review of
Home Instead (Salisbury and Romsey)
from K M (Husband of Client) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience

Care assistance was limited to one hour morning for washing and dressing, just for three weeks. At first, also one hour evening for bedtime, this for only one week because my wife's behaviour was quite unpredictable. The visits worked well, my wife I and were always pleased when the carers came.

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Review of
Home Instead (Andover & East Wiltshire)
from Natalie F (Daughter of Client) published on 26 September 2024

Submitted via Website • Report

Overall Experience

We approached Home Instead initially on a companionship basis to enable my elderly father to get out and about. This did not require personal care and it improved my dad's life.
Very quickly we saw a decline in his mobility and ability to function as he did. Home Instead Care Pros and service leads

were amazing in adapting to his needs whilst still giving him choices and maintaining as much independence as he was able to manage.
Right up to the day he was given the safety of a care home, they worked out the notice period by each day spending the routine 2-3hrs taking him out, settling him into the home and letting the home care staff know his likes and needs.
This was a massive help to me, the peace of mind that Dad still had a continuity of faces he knew and got on with.
Communication between the Care Pros, the office staff and myself was good.
I would not hesitate to recommend Home Instead to anyone needing assistance for a loved one.

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Review of
Home Instead (Warminster and West Wiltshire)
from Joanna W (Daughter-in-law of Client) published on 26 September 2024

Submitted via Website • Report

Overall Experience

We would recommend Home Instead for care of loved ones in their own home. We weren't your average household yet our needs were recognised and met from the start and the carers who became a part of our household were always on time and nothing was too much trouble. Setting everything up was very easy

and additional requests or changes that we made were all accommodated. We'd like to thank the whole team for all they did for us.

Reply from Romesh Dharmasingham, Director at Home Instead (Warminster and West Wiltshire)

We are so glad that you and your family were able to see the benefits of our person centred approach to care. It was an honour to be involved in the care for your family and our care team feel privileged to have been involved and we look forward to helping in the future if the need arises.

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Review of
Home Instead (Andover & East Wiltshire)
from Wendy M (Daughter of Client) published on 23 September 2024

Submitted via Website • Report

Overall Experience

I cannot thank Home Instead and all the Care Professionals working there enough, for supporting my father to stay in his own home, for as long as possible. The care and support they gave him and us as a family was immense. We could not have coped in such difficult situations without them. My heartfelt

thanks.

Reply from Nell Light, Owner/Director at Home Instead (Andover & East Wiltshire)

I'm delighted we were able to help and wish you all the best.

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Review of
Home Instead (Andover & East Wiltshire)
from Ruth R (Daughter-in-law of Client) published on 19 September 2024

Submitted via Website • Report

Overall Experience

We used Home Instead after the death of my mother-in-law in January 2024 and my father-in-law was left on his own. The care pros were fantastic in their support and adapting to the rapid increase in my father-in-law's care needs. All the carepros were kind, caring and supportive.

Reply from Nell Light, Owner/Director at Home Instead (Andover & East Wiltshire)

I'm delighted that we were able to help your father, the team were very fond of him.

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Review of
Home Instead (Swindon & Vale of White Horse)
from Andrew W (Son of Client) published on 19 September 2024

Submitted via Website • Report

Overall Experience

We can't fault the support we had from the whole Home Instead team, the individual carers provided lots of friendship, companionship and care for my Mum over nearly 2 years. The girls provided care daily 3 times a day, helping her with her personal care, providing her meals, management of her medications

and most importantly being her friendship which Mum enjoyed. Our mum who has dementia loved to stay in her own home which the team from Home Instead helped as long as it was possible until her health deteriorated and after a hospital stay we had to move her into a care home.
Whatever the future holds we will always remember the support and care the team provided to our Mum. Thanks.

Reply from Robyn Taylor, Head of People Experience at Home Instead (Swindon & Vale of White Horse)

Thank you for your kind review. It was a pleasure supporting Mum and words like these really mean a lot to us. We wish you and your mum all the best.

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Review of
Home Instead (Bath)
from A C (Daughter of Client) published on 18 September 2024

Submitted via Website • Report

Overall Experience

Our experience of using Home Instead was brief but we found the staff both in the office and those who came to the house supportive and understanding of our situation which came about in August and as we approached a bank holiday weekend.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you for your review, we are pleased we were able to support your father to remain at home where he was comfortable in his last days. Our deepest sympathy and thoughts are with you all as a family.

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Review of
Home Instead (Bath)
from S G (Wife of Client) published on 2 August 2024

Submitted via Postal Card • Report

Overall Experience

I have nothing but praise for our wonderful team of carers who visit us four times daily every week. They always bring so much love, joy and happiness as well as exceptional care, concern and professionalism. They are so kind, helpful and encouraging in every way and are a great comfort and reassurance

for me.

Reply from Kerri Gardner, Registered Care Manager at Home Instead (Bath)

Thank you so much for your lovely feedback, we are so pleased to be part of your husband's journey and providing the support needed to enable him to remain at home.

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Review of
Home Instead (Warminster and West Wiltshire)
from N H (Son of Client) published on 25 July 2024

Submitted via Website • Report

Overall Experience

We met the care manager at my mum's and from the start she and the support workers have provided great help to my mum, taking her out socially and to appointments and the company has helped my mum after my dad passed away and also dealing with the covid pandemic aftermath.

Reply from Romesh Dharmasingham, Director at Home Instead (Warminster and West Wiltshire)

Thank you for this lovely feedback. It's lovely to hear how our support can be of such benefit to your mother.

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Home Care Providers Owned by Home Instead in Wiltshire

Home Instead Locations in Wiltshire (5)

Home Instead Reviews in Wiltshire (189)

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Home Instead (Warminster and West Wiltshire)

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Home Instead (Salisbury and Romsey)

Home Instead (Andover & East Wiltshire)

Home Instead (Warminster and West Wiltshire)

Home Instead (Andover & East Wiltshire)

Home Instead (Andover & East Wiltshire)

Home Instead (Swindon & Vale of White Horse)

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