Home Instead in Worcestershire | 3 Home Care Providers

Review of
Home Instead (Kidderminster)
from H S (Daughter of Client) published on 22 January 2025

Submitted via Website • Report

Overall Experience

Having previously been with two agencies, Home Instead came as a total relief!
Management was efficient, professional, responsive and helpful.
Carers were kind, thoughtful, professional and caring.
Thank you!

Reply from Marie Morroll, Registered care manager at Home Instead (Kidderminster)

Thank you so much for your kind words, we are very passionate about delivering a high standard of care to our clients and are are pleased to hear of your positive experiences.

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Review of
Home Instead (Kidderminster)
from John S (Client) published on 22 January 2025

Submitted via Website • Report

Overall Experience

Home Instead came to me via a recommendation by a friend and neighbour.
The purpose of the service was to get me through the critical six weeks after discharge from hospital after a heart bypass operation. This included the task of assisting with the fitting of embolism stockings (a difficult and

tiresome task) and encouraging exercise which became more intense as time progresses.
The ladies who formed the team who took care of this challenge were all professional in their attitude towards the task. Just as importantly they were friendly and eager to help. I was willingly accompanied on daily walks that built my endurance. To a point where by the end of the period we were filling the contracted time each day with Heart Foundation exercises and walks of over two miles at a rate of over three miles per hour. This has allowed me to build on the stamina achieved by exceeding the distance and duration achieved.

Reply from Marie Morroll, Registered care manager at Home Instead (Kidderminster)

Thank you so much for your kind words, we are very passionate about delivering a high standard of care to our clients and are are pleased to hear of your positive experiences.

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Review of
Home Instead (Kidderminster)
from Tim M (Son of Client) published on 29 November 2024

Submitted via Website • Report

Overall Experience

We are absolutely delighted with the team at Home Instead (Kidderminster) - professional, reliable, caring, and great to talk to with very sound advice - they were recommended to us and we now strongly recommend them to others!

Reply from Marie Morroll, Registered care manager at Home Instead (Kidderminster)

Thank you so much for your kind words, we are very passionate about delivering a high standard of care to our clients and are are pleased to hear of your positive experiences.

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Review of
Home Instead (Kidderminster)
from Pauline W (Client) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience

Efficient, pleasant experience, reassuring.

Reply from Marie Morroll, Registered care manager at Home Instead (Kidderminster)

Thank you so much for taking the time to complete our review card, your views are very important to us. We are extremely pleased that you are happy with the service that we provide for you. Thank you once again.

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Review of
Home Instead (Kidderminster)
from Kate O (Daughter of Client) published on 31 October 2024

Submitted via Website • Report

Overall Experience

We started our Home Instead carer visits five weeks ago. Several things impressed the family: how well organised and professional this company is, including the effective way they communicate and manage what their carers do, in order to meet the individual needs of the client. In my mother's case, we

began with a mix of morning and occasional evening visits. Our primary aim was to ensure my mother could keep her dignity and personal hygiene, despite the ravages of Alzheimer's. A daily shower or full body wash was top of our list. It soon became obvious that an evening shower would not work for Mummy. No problem! Within a week the schedule had been adjusted, and has worked well ever since. As for the carers themselves, they are simply wonderful people doing a really important job. All have been quick to learn, willing to help, even to go above and beyond, smiley and unfailingly kind and positive. I'm grateful to the carer who was quick to spot an incipient UTI, twice.

Reply from Marie Morroll, Registered care manager at Home Instead (Kidderminster)

Thank you so much for such a wonderful review of the care that we provide for your loved one, this means so much to us all, we always endeavour to do the very best we can for our clients and we have loved to read about your very positive experiences. Thank you once again.

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Review of
Home Instead (Worcester)
from R S (Client) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience

I find it difficult to put into words the depth of my gratitude to the whole Home Instead team. They do their best to match carers to clients and in our case this succeeded brilliantly. The 2 live-in carers show care and compassion in the most amazing way, coping with the inevitable ups and downs of

end of life care for my husband wonderfully and beyond my expectations. They and other staff who supported them so well enabled my late husband spend the last year of his life at home in peace and comfort. I now have great companionship three mornings a week by 2 delightful ladies who help me with overcoming the problem of limited mobility and take me out to shop or to appointments. Thank you Home Instead.

Reply from Karen Robinson, Registered Manager at Home Instead (Worcester)

We are truly touched by your kind words and are grateful to hear that our team were able to provide the care and support you and your husband needed during such a difficult time. It's wonderful to know that our live-in carers were able to offer compassion and comfort. We're also delighted to hear that you're enjoying companionship and assistance from our team now. Your gratitude means a lot to us, and we're here to support you every step of the way.

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Review of
Home Instead (Worcester)
from Colin H (Client) published on 18 October 2024

Submitted via Postal Card • Report

Overall Experience

Very pleased with the staff that come and look forward to their visits. On arrival, they like to get on with the list of jobs I have prepared and do so with enthusiasm. They are friendly and professional and don't seem to mind what one asks. They will check that I am taking my medicines and that the

food in the fridge freezer is in date, throwing away anything out of date They will change beds and put sheets and duvet covers in the washing machine and wash kitchen floors and bathroom floors and clean worktops. Occasionally they have cooked lunch for me when I have overslept or been late from shopping. At the end of their stay, I like them to leave 20 minutes for a cup of tea or coffee and biscuits as I like to chat. Tuesday afternoon is an important time in my week.

Reply from Karen Robinson, Registered Manager at Home Instead (Worcester)

Thank you for such wonderful feedback, it is great that the Care Professionals are making such a difference and that you are enjoying your Tuesdays.

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Review of
Home Instead (Worcester)
from S B (Client) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience

Great care company. Look after me very well.

Reply from Sophie Jones, General Manager at Home Instead (Worcester)

Thank you so much for your kind comments! I truly appreciate your feedback. It's wonderful to hear that you feel well taken care of.

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Review of
Home Instead (Worcester)
from C T (Client) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience

Very happy with Home Instead and my carer.

Reply from Sophie Jones, General Manager at Home Instead (Worcester)

Thank you for your wonderful comments! We're thrilled to hear that you're happy with Home Instead and your carer.

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Review of
Home Instead (Worcester)
from Heather B (Client) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience

It was very good. A particular member of staff went over everything thoroughly. Bath routine, dressing, etc. Checked whether I needed extra help.

Reply from Sophie Jones, General Manager at Home Instead (Worcester)

Thank you so much for your fantastic feedback! It's great to hear that you had such a positive experience, especially with the thorough support from our staff member. It's wonderful to know they took the time to ensure your bath routine and dressing were handled with care, and that they checked in on your needs.

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Review of
Home Instead (Worcester)
from A C (Daughter of Client) published on 20 August 2024

Submitted via Website • Report

Overall Experience

Just completed another regular service review with Home Instead. They deliver high-quality care, most importantly with a regular group of carers, which gives my Mum and I great peace of mind. They manage additional service requests confidently and provide a reliable all-around service from carers to

schedulers and the client team.

Reply from Karen Robinson, Registered Manager at Home Instead (Worcester)

We're delighted to hear that your Care Professionals have been able to provide both you and your mum with peace of mind. Thank you for the feedback.

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Review of
Home Instead (Worcester)
from S D (Son of Client) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience

Absolutely fantastic!

Reply from Sophie Jones, General Manager at Home Instead (Worcester)

Thank you for your positive feedback on the service we provide.

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Review of
Home Instead (Worcester)
from J J (Son of Client) published on 15 July 2024

Submitted via Postal Card • Report

Overall Experience

The service provided by Home Instead has been excellent. The carers have all been friendly and professional. The management has also been excellent. They have always responded quickly and efficiently. My mother has dementia and the visits from the carers are essential to her day. She gets a great deal

from them overall Home Instead of just what you want from a care company.

Reply from Sophie Jones, General Manager at Home Instead (Worcester)

Thank you so much for taking the time to share your positive feedback with us. We are delighted to hear that you are pleased with the service provided by Home Instead. Your kind words about our Care Professionals and management team are truly appreciated. We strive to offer friendly and professional care, and it is wonderful to know that we are meeting your expectations.

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Review of
Home Instead (Worcester)
from C P (Wife of Client) published on 30 May 2024

Submitted via Website • Report

Overall Experience

We applied to Home Instead to see if they could provide pre and post-surgery care for my husband. We have both been extremely pleased with the quality of care provided by the carers, the calm and capable way in which they adapted to the changing needs, tactfully suggested solutions to problems and engaged

with us both with good humour and friendliness.
Following a serious accident my mother received care over a number of years from different care companies up to the time she died. This recent experience for my husband ranks right up at the top with the absolute best of these.
Sincere thanks also to the administrative staff who have been extremely pleasant friendly and helpful throughout.

Reply from Sophie Jones, General Manager at Home Instead (Worcester)

Thank you so much for your wonderful feedback. We are delighted to hear that you and your husband have been extremely pleased with the quality of care provided by our care professionals. We are also grateful for your kind words regarding our administrative staff. It's our goal to ensure that every aspect of our service is pleasant, friendly, and helpful.

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Review of
Home Instead (Worcester)
from Richard D (Son of Client) published on 14 May 2024

Submitted via Website • Report

Overall Experience

My mother has been receiving care from the Home Instead team since January and the experience has been everything that she and my brother and I could have hoped for. I would go as far as to say that it has exceeded our expectations.
Each of the carers who visit her are truly friendly and compassionate,

attentive to her every need and wishes, amd with an unobtrusive level of professionalism that ensures she gets the care she needs.
From my perspective, the level of communication and proactive action from Home Instead, which is essential but often difficult to achieve in practice, goes beyond what I would have expected.
I am so reassured and gratified to know that my mother is in such safe and caring hands. And that she is really happy and looks forward to the visits from her new friends.

Reply from Sophie Jones, General Manager at Home Instead (Worcester)

Thank you so much for taking the time to share your experience with Home Instead. We are incredibly grateful for your kind words and thrilled to hear that your mother's care has exceeded your expectations. It's great to know that our team of Care Professionals have made such a positive impact on your mother's life. Communication and proactive action are indeed crucial aspects of our service, and we're pleased to hear that you've found our approach to be effective and reassuring.

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Review of
Home Instead (Worcester)
from D T (Daughter of Client) published on 10 May 2024

Submitted via Postal Card • Report

Overall Experience

Home Instead are a very professional organisation. The carers are lovely, very caring, professional and enjoy caring for their client. They build a relationship with the client and the family. Would not consider anyone else. They have always met any request for extra care shifts.

Reply from Sophie Jones, General Manager at Home Instead (Worcester)

Thank you so much for sharing your feedback about Home Instead Worcester. It's great to hear what a positive impact our Care Professionals are having on their clients.

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Review of
Home Instead (Worcester)
from B L (Client) published on 22 April 2024

Submitted via Postal Card • Report

Overall Experience

My wife and I have had the benefit of support from Home Instead for over 5 years. Our carer and her backup carer had been nothing short of excellent and exemplary. Support from the head office is diligent too. We chose Home Instead after some research and have not been disappointed. Professional, punctual

and positive aptly described the service. Our principal carer is from a military background and it shows admirably. We have known their family since the late 1980s. We feel very lucky to have been afforded such kind and attentive care from both staff. I close my by writing a large thank you to all concerned.

Reply from Sophie Jones, General Manager at Home Instead (Worcester)

On behalf of everyone at Home Instead, including our caregivers and our diligent head office team, I extend a heartfelt thank you for your appreciation and recognition. Your words inspire us to continue striving for excellence in caregiving.

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Review of
Home Instead (Worcester)
from A S (Wife of Client) published on 16 April 2024

Submitted via Postal Card • Report

Overall Experience

To date we have been very satisfied with the care that is provided and the care and attention shown by the carers.

Reply from Sophie Jones, General Manager at Home Instead (Worcester)

Thank you for taking the time to review our services. We're delighted to hear that you're satisfied with the care we're delivering.

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Review of
Home Instead (Worcester)
from Paul D (Husband of Client) published on 12 December 2023

Submitted via Postal Card • Report

Overall Experience

During the past nine years of using Home Instead, their outstanding, highly professional standards have never wavered. Staff in the office make sure they give their all and are there for our needs, going that extra mile to make our experience with them a pure delight. Home Instead carers are professional,

friendly and hard-working, they are highly trained and well-presented. We will continue to use this highly proficient care company. Well done all.

Reply from Sophie Jones, General Manager at Home Instead (Worcester)

Thank you for your wonderful review, we are so pleased to hear the care professionals and office key players go above and beyond.

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Review of
Home Instead (Worcester)
from M L (Client) published on 6 December 2023

Submitted via Postal Card • Report

Overall Experience

My carer is efficient, caring, and totally reliable.
Always I have first-class service and attention from Home Instead staff - including the very helpful office staff.

Reply from Sophie Jones, General Manager at Home Instead (Worcester)

I appreciate your kind words, and I will certainly convey your heartfelt comments to the dedicated care professional and the office team.

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Home Care Providers Owned by Home Instead in Worcestershire

Home Instead Locations in Worcestershire (3)

Home Instead Reviews in Worcestershire (149)

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