Home Care Provider Owned by Eleanor Nursing & Social Care Ltd in Bristol

8.5 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Eleanor Nursing & Social Care Ltd in Bristol

Only the locations & reviews in Bristol for Eleanor Nursing & Social Care Ltd are showing below.

View the details of all 13 locations (with 96 reviews) owned by Eleanor Nursing & Social Care Ltd

Eleanor Nursing & Social Care Ltd Locations in Bristol (1)

 

1 Home Care Provider owned by Eleanor Nursing & Social Care Ltd in Bristol

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Eleanor Nursing & Social Care Ltd - Bristol

26 Gilda Parade, Whitchurch, Bristol BS14 9HY 

2.5 1 review

Eleanor Healthcare Group is your premier destination for unparalleled home care services in Bristol. With a rich legacy spanning over 40 years since their inception in 1979, Eleanor Healthcare Group has emerged as a trusted leader in the industry, deeply… Read more about Eleanor Nursing & Social Care Ltd - Bristol

  • Care Provided
  • Older Person Care
  • Dementia

Eleanor Nursing & Social Care Ltd Reviews in Bristol (1)

8.5
Eleanor Nursing & Social Care Ltd has a Group Review Score of 8.5 (8.544) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Eleanor Nursing & Social Care Ltd must have a Review Score.

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Review of

Eleanor Nursing & Social Care Ltd - Bristol

from J B (Daughter-in-law of Client) published on 21 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We were reassured when we organised Mum's care visits that all visits would be on time at the times that we had asked for. The time keeping is appalling. We are lucky if anyone arrives within two hours of the scheduled call time. Don't believe any of the false promises that you get given, find a more
trustworthy company.
We have had temporary care given by 3 other organisations before, none were without slight problems but none were the nightmare that Eleanor care is.

Reply from Eleanor Healthcare Group, Bristol Team at Eleanor Nursing & Social Care Ltd - Bristol

Thank you for sharing your honest feedback. We are deeply sorry to hear about your experience and the issues with timekeeping and the inconvenience it has caused. This is not the standard of service we strive to provide. We understand the importance of reliable and timely care, especially for your mum's well-being, and we take your concerns very seriously. Be assured that we will address these issues promptly and will be reviewing our scheduling practices to prevent such occurrences in the future. Your feedback is invaluable in helping us improve our services, and we would appreciate the opportunity to discuss this further with you to make things right. Please contact our management team at your earliest convenience.


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