Home Care Providers Owned by Eleanor Nursing & Social Care Ltd in Dorset

8.5 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Eleanor Nursing & Social Care Ltd in Dorset

Only the locations & reviews in Dorset for Eleanor Nursing & Social Care Ltd are showing below.

View the details of all 13 locations (with 96 reviews) owned by Eleanor Nursing & Social Care Ltd

Eleanor Nursing & Social Care Ltd Locations in Dorset (3)

 

3 Home Care Providers owned by Eleanor Nursing & Social Care Ltd in Dorset

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Eleanor Nursing & Social Care Ltd - Dorchester

182 Bridport Road, Poundbury, Dorchester DT1 3BN 

9.4 6 reviews

Situated in the heart of the esteemed Poundbury Estate, Eleanor Healthcare Group is your trusted provider of exceptional home care services in Dorchester. The branch embodies the regal essence of home care, delivering nothing short of the Royal touch… Read more about Eleanor Nursing & Social Care Ltd - Dorchester

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Eleanor Nursing & Social Care Ltd - Poole

22 Parkstone Road, Parkstone, Poole BH15 2PG 

9.3 7 reviews

With a steadfast commitment to excellence, Eleanor Healthcare Group's branch in Poole has proudly served the community since 2010, establishing a remarkable reputation across Poole and Bournemouth. Eleanor Care in Poole specialises in providing domiciliary… Read more about Eleanor Nursing & Social Care Ltd - Poole

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Eleanor Nursing & Social Care Ltd - Christchurch

1052 Christchurch Road, Pokesdown, Bournemouth BH7 6DS 

8.0 6 reviews

Eleanor Healthcare Group's Christchurch branch offers a diverse range of services tailored to meet your needs. Their primary focus is personal care, including assistance with morning routines such as washing, drying, and dressing. Additionally, they… Read more about Eleanor Nursing & Social Care Ltd - Christchurch

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Eleanor Nursing & Social Care Ltd Reviews in Dorset (19)

8.5
Eleanor Nursing & Social Care Ltd has a Group Review Score of 8.5 (8.544) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Eleanor Nursing & Social Care Ltd must have a Review Score.

Overall Experience

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Review of

Eleanor Nursing & Social Care Ltd - Poole

from T M (Daughter of Client) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring staff most of the cares are her favourite they are always chatty and work in a calm manner. My mothers needs her personal carers to chat to her to brighten up her day/night and understand without her hearing aids she can't hear has well.

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Review of

Eleanor Nursing & Social Care Ltd - Christchurch

from Sophie B (Client) published on 10 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My care package started on week beginning 21st October 2024 through social services and I have been really happy with Eleanor Care. The office staff and the carers are extremely understanding of how variable my long list of health problems can be as sometimes I have to cancel visits etc. My regular
carer and I have built up a really good rapport with, she is so lovely and I'm completely comfortable with her. The other carers I also really like (as my one carer doesn't work Fridays). I have had a few other ladies but I can't remember their names. Anyway, overall I would recommend this company for home care. I used to work as a carer myself years ago before I became ill so I am very familiar with the expected standard of care and I am quite impressed with Eleanor so far. Thank you so much and keep up the good work.

Reply from Eleanor Healthcare Group, Christchurch Team at Eleanor Nursing & Social Care Ltd - Christchurch

Thank you for your thoughtful review. We're so pleased to hear that you're happy with the care and support provided. It's great to know that our team has been understanding of your needs and that you've built a good rapport with your carers. Your kind words mean a lot, and we truly appreciate your recommendation. If there's anything more we can do, please don't hesitate to reach out!


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Review of

Eleanor Nursing & Social Care Ltd - Poole

from L D (Wife of Client) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the care my husband receives. It takes a lot of pressure off me knowing that the care providers are coming to take care of things in a friendly, professional manner.

Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - Poole

Thank you for your kind words. We're so pleased to hear that the care provided has helped ease some of the pressure and that your husband is receiving friendly and professional support. If there's anything more we can do, please don't hesitate to let us know.


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Review of

Eleanor Nursing & Social Care Ltd - Poole

from A S (Son of Client) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The cares are helpful. They keep me updated with any looming health issues with mum. Overall happy with the service.

Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - Poole

Thank you for your feedback. We're glad to hear you're happy with the service and that our carers are keeping you informed about your mum's well-being. Ensuring open communication and quality care is always our priority. If there's anything we can do to further support you, please don't hesitate to reach out.


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Review of

Eleanor Nursing & Social Care Ltd - Dorchester

from Elizabeth P (Daughter of Client) published on 16 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Eleanor Care Dorchester have been visiting my elderly Mum in her home for the last 4 years. Throughout they have been caring and friendly, very helpful and communicative. Mum currently has 2 visits a day, for breakfast and dinner.
Staff, according to Mum, are friendly and it's nice for her to learn
about their lives and families. I have spoken to a few of them on the phone (I live a long way away, in Derby). Just thinking forward for a couple of improvements, timings of visits are sometimes irregular - I'm sure this is nobody's fault and probably due to staff illness, but breakfasts can be a bit late sometimes. However overall we are very happy with and grateful for the care you provide.

Reply from Eleanor Healthcare Group, Dorchester Team at Eleanor Nursing & Social Care Ltd - Dorchester

Thank you for sharing your feedback. We are pleased to know that the care provided has been friendly and supportive. Building positive relationships with clients is an important part of the service, and it's great to hear that these connections have made a difference. We also appreciate your suggestions for improvement and understand how consistency in scheduling is important. Your input helps us enhance the care experience, and we remain committed to providing attentive and compassionate support. Thank you for your trust and appreciation!


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Review of

Eleanor Nursing & Social Care Ltd - Poole

from K F (Client) published on 8 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fine. Pleasant staff - helpful and polite.

Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - Poole

We're so happy to hear your positive feedback. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.


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Review of

Eleanor Nursing & Social Care Ltd - Christchurch

from Elizabeth F (Daughter of Client) published on 26 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Once the medication problems had been sorted out Eleanor Care have been good with my Dad. The staff seemed kind and conscientious, the only thing I didn't like was the visits seem to be very short at times, being a carer myself I thought that 15-minute visits had been ruled out as not enough time to
do anything and some of the visits were shorter than that.

Reply from Eleanor Healthcare Group, Christchurch Team at Eleanor Nursing & Social Care Ltd - Christchurch

Thank you for sharing your valuable feedback. We're glad to hear that you're happy with the care provided for your dad and we appreciate your feedback regarding the duration of the visits. We will certainly take your comments into account to ensure we are meeting the necessary standards. Your input is invaluable in helping us improve our services. If you have any further concerns or suggestions, please don't hesitate to reach out. Thank you for your trust in Eleanor Care.


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Review of

Eleanor Nursing & Social Care Ltd - Christchurch

from R W (Granddaughter of Client) published on 26 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had some difficult situations with care staff leaving Gran's flat/bed in an unacceptable state of cleanliness in the past, this appears to have got a lot better in the last 6 months or so and Gran appeared to have mainly the same care people on a regular basis.
My only fault would be that I
and Gran do not want her stuck in bed at 10am onwards as she feels this is too late and is often wet and stuck there.
But the management do their best to stay in contact and let me know to their knowledge what going on.

Reply from Eleanor Healthcare Group, Christchurch Team at Eleanor Nursing & Social Care Ltd - Christchurch

Thank you for sharing your feedback about the care your Gran has received. We are glad to hear that certain issues have significantly improved and that she now has a more consistent care team. We truly appreciate your understanding and patience, and your concerns about her comfort and well-being. We always aim to maintain open communication and your input helps us strive for the highest standards of care. Please do not hesitate to reach out if there are any further issues or suggestions. Thank you for trusting us and for your constructive feedback.


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Review of

Eleanor Nursing & Social Care Ltd - Dorchester

from Y R (Client) published on 8 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with all aspects of the service that we have received from the very first moment that we were put in contact with Eleanor Care earlier this year. The admin staff are extremely polite when answering the phone and efficiently processing our needs. The care worker is excellent. Treats
my husband with dignity and is enthusiastic and thoughtful about his needs. She is a breath of fresh air around the house. I would have no hesitation about recommending Eleanor Care to friends, family and other people.

Reply from Eleanor Healthcare Group, Dorchester Team at Eleanor Nursing & Social Care Ltd - Dorchester

We are so happy to hear that you are pleased with the ongoing care your husband receives. Your kind words and willingness to recommend Eleanor Care to others mean a lot to us. We are committed to maintaining the high standard of care that you've experienced. If there's anything more we can do for you and your husband, please don't hesitate to reach out. Thank you for choosing Eleanor Care!


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Review of

Eleanor Nursing & Social Care Ltd - Dorchester

from R L (Client) assisted by family/friend published on 18 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dont know what we would do without you. Thank you everyone.

Reply from Eleanor Healthcare Group, Dorchester Team at Eleanor Nursing & Social Care Ltd - Dorchester

Thank you so much for your kind words. We're delighted to know that our support has made such a positive impact. Your appreciation means a lot to us, and we're here to continue providing the care and assistance you need. If there's anything more we can do, please don't hesitate to reach out. Thank you for your trust and support!


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Review of

Eleanor Nursing & Social Care Ltd - Poole

from J T (Client) assisted by family/friend published on 7 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am cared for really well.

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Review of

Eleanor Nursing & Social Care Ltd - Christchurch

from D W (Husband of Client) assisted by family/friend published on 17 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall the care for my wife is good. My point of attention is that communication could be improved especially when there is a change of time and or carers.

Reply from Eleanor Healthcare Group, Christchurch Team at Eleanor Nursing & Social Care Ltd - Christchurch

Thank you for sharing your feedback with us. We truly value your input, we are committed to continually improving our services. We understand the importance of clear communication, especially when there are changes in schedule or caregivers involved. We assure you that we will take steps to enhance our communication processes to better meet your needs. Your wife's comfort and well-being are our top priorities, and we're grateful for the opportunity to provide care for her. Please don't hesitate to reach out if you have any further concerns or if there's anything else we can do to improve your experience. Thank you for choosing us.


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Review of

Eleanor Nursing & Social Care Ltd - Poole

from M B (Husband of Client) published on 14 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Eleanor Nursing Care (Poole) have been a support for me over a number of years now. Looking after my wife with Alzheimer's (6 years). Mobility has become a problem and I can rely on Eleanor's staff to be there for me. Thank you.

Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - Poole

We're happy to have been able to support you and your wife over the years. Caring for a loved one with Alzheimer's and navigating mobility challenges can be incredibly demanding, and we're grateful for the trust you've placed in our team. Providing compassionate care is at the core of what we do, and we're here to support you every step of the way. Thank you for choosing Eleanor Care.


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Review of

Eleanor Nursing & Social Care Ltd - Poole

from J B (Client) assisted by family/friend published on 14 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have received great service from all staff involved, couldn't ask for more friendly service.

Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - Poole

Thank you for your kind words. We're happy to hear that you've had a great experience with our staff. Providing friendly and attentive service is something we pride ourselves on, and we're delighted that we could meet your expectations. We're here to support you in any way we can. Thank you for choosing us.


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Review of

Eleanor Nursing & Social Care Ltd - Dorchester

from P C (Client) published on 13 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received help from Eleanor's carers for over a year, and I am totally satisfied with all aspects of the care they provide. They are very professional and a credit to your company. If only other firms could adapt to your high standards. Thank you.

Reply from Eleanor Healthcare Group, Dorchester Team at Eleanor Nursing & Social Care Ltd - Dorchester

Thank you for the lovely review! We're delighted to hear that you're satisfied with the service provided by our carers. Our team takes great pride in maintaining professionalism and delivering high-quality service and we appreciate your recognition of our efforts. It's truly our privilege to serve you, and we're committed to upholding these standards of excellence. Thank you.


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Review of

Eleanor Nursing & Social Care Ltd - Christchurch

from Frances L (Client) published on 9 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I couldn't manage my day without my carers.
All staff are very considerate.
Most carers are delightful and professional.

Reply from Eleanor Healthcare Group, Christchurch Team at Eleanor Nursing & Social Care Ltd - Christchurch

Your review means a lot to us. We're dedicated to upholding top-notch quality and service, and it's wonderful to hear that you had a positive experience. Your feedback truly motivates our team. Thank you for taking the time to share your thoughts with us.


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Review of

Eleanor Nursing & Social Care Ltd - Dorchester

from B T (Client) assisted by family/friend published on 9 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers are very efficient in doing personal care, they are friendly and polite. Having these carers has taken a lot of work and stress off my wife. We both look forward to their visits as they cheer us up. I would highly recommend this company.

Reply from Eleanor Healthcare Group, Dorchester Team at Eleanor Nursing & Social Care Ltd - Dorchester

Thank you for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with our service. Your feedback serves as a great source of motivation for our team. We're committed to maintaining the highest standards of quality and service, and we look forward to serving you again in the future. Thank you once again.


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Review of

Eleanor Nursing & Social Care Ltd - Christchurch

from L M (Friend of Client) published on 7 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

After 6 months of very poor care, I'm glad Eleanor Care won't be looking after my friend. Hours and care were skipped from the start. Some nice carers, but very poor management and communication, and the care plan were not appropriate. It was not adapted to her specific needs although they were highlighted.
I would not recommend.

Reply from Admin, Project Officer at Eleanor Nursing & Social Care Ltd - Christchurch

Thanks for sharing your feedback. We're sorry to hear your experience didn't match your expectations. I can assure you this was an uncommon instance and we'll do better in the future. We do encourage our service users and their next of kin to make contact with us to raise concerns they may have with our service so that we can address them in a timely manner. This will help to ensure we are providing a high quality of care to our service users
Please feel free to reach out to admin@eleanorcare.co.uk with any further comments, concerns or suggestions you may wish to share with us.
We would love to hear from you.


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Review of

Eleanor Nursing & Social Care Ltd - Dorchester

from D A (Daughter-in-law of Client) published on 30 March 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to say was a bit dubious when we were given new carers for my in-laws. But wow what a fantastic team they are. They are amazing so helpful and got to know Mum and Dad and their ways. Thank you, you are all amazing. Your first week you were certainly tested by Dad but you dealt with it and weren't
phased, thank you.

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Awards / Recognitions (0)

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