Radfield Home Care in Cheshire | 1 Home Care Provider

Review of
Radfield Home Care Chester & Ellesmere Port
from D F (Wife of Client) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

Care staff are attentive, professional, capable and are meeting our care needs in the first 6 weeks of using (Radfield) them. Rota diarying has been inaccurate 3 times, carers turned up on the wrong day once, administration of rota hasn't been good, but we understand it is a complex and juggling situation!

It has worked out despite this.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your review. I am very sorry that you have had a problem with the rota and the details you've given regarding call times has got mixed up. We will ensure to get this resolved asap and if you have any problems going forward please don't hesitate to contact me personally. Thank you.

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Review of
Radfield Home Care Chester & Ellesmere Port
from M M (Client) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

I am very happy with my carer. I am reasonably mobile but I have a walker for outdoors. My carer takes me out for walks in the summer months to parks etc. which I enjoy. I also enjoy our chats over a cup of coffee. She also helps with household tasks.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your review it is very much appreciated. We pride ourselves in being able to provide you with the same carer every week and we know you have built up a strong relationship which is always our aim. It is also great seeing you every week at our day centre. If we can do anything else at all for you then please let us know.

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Review of
Radfield Home Care Chester & Ellesmere Port
from A I (Daughter of Client) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

Excellent care. So supportive, regular updates. I'm very happy with the care mum received. The company has a genuine concern for the client and wants to support as much as they can. Visits were on time and care plans are followed. One carer had a different approach that mum didn't respond well to, so

a change of carer was made immediately.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your great review. Person centred care is very important to us and we always try to get the match up of personalities and interests with our care professionals and clients. I will ensure to pass on your kind reviews to our care professionals and if there is ever anything else we can do then please let us know.

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Review of
Radfield Home Care Chester & Ellesmere Port
from H W (Daughter-in-law of Client) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

Have been happy with the service and staff at Radfield, very professional and helpful and nothing is too much trouble when we want to change anything.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your reply. We are very pleased that you are happy with our service and recognise that we go above and beyond to always provide exceptional person-centred care. If we can do anything else for you then please don't hesitate to ask.

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Review of
Radfield Home Care Chester & Ellesmere Port
from Sheila W (Daughter of Client) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience

My mother is very happy with the care she is receiving. The new timetable of when the carers are coming in on a weekly basis is very useful. This is emailed to me.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your great review. We are always trying to provide everyone with the best person-centered care and are always available to help in any way we can. Thank you.

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Review of
Radfield Home Care Chester & Ellesmere Port
from M S (Wife of Client) published on 7 February 2025

Submitted via Postal Card • Report

Overall Experience

I am very pleased with our experience of your care. The carers are on time and work quickly and carefully. They always ask if there is anything they can do for me before they leave.
I am having a short holiday and the staff have been accommodating about coming for extra hours at a time to suit my husband.

It is such a relief to go away and know that he will be well supported in my absence.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review. We always try to provide person centred care and are always ready to accommodate in any way we can. I am very pleased you are happy with your care professionals and I will ensure to pass on your kind review to them.

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Review of
Radfield Home Care Chester & Ellesmere Port
from K H (Partner of Client) published on 19 December 2024

Submitted via Postal Card • Report

Overall Experience

The Radfield staff I have met are all pleasant and friendly. They are obviously well trained for the job which they carry out quickly and unobtrusively with respect for my partner, the client.
Office staff let us know quickly if there are any problems which usually are caused by weather conditions

or problems with traffic.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your review. Your feedback is very much appreciated.

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Review of
Radfield Home Care Chester & Ellesmere Port
from D O (Daughter of Client) published on 20 November 2024

Submitted via Postal Card • Report

Overall Experience

Mum is so happy to see the caregiver each morning, puts a smile on her face all day! They are friendly, cheery, professional, and caring, down to the smallest of details. In addition, the management and schedules are brilliant as well, they listen and check out the information you give and it feels

like a company that cares about their staff as well as their clients. We have regular caregivers and the times are flexible to call. I feel that I can rely on Radfield and share the same ethos so it works perfectly. I would recommend Radfield as a care provider.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for such a lovely review. It is really very important to us that all of our staff feel supported and happy to work for Radfield home care. If we can have happy staff then they in turn ensure they provide the best possible person centred care to all of our clients. Establishing relationships and creating trust for the perfect client /carer bond.

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Review of
Radfield Home Care Chester & Ellesmere Port
from J E (Client) published on 18 November 2024

Submitted via Postal Card • Report

Overall Experience

The service is generally satisfactory.
Obviously, some carers are better than others and some suit you better than others. High staff turnover does not help.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your review however I was really surprised with your rating. I do apologise that you feel 4 care professionals are too much for you and I am sure the ladies will be most disappointed as they always go above and beyond for you, especially after them helping you celebrate your big birthday. I will personally come out to see you to establish what you would like us to do for you. Your care is of the utmost importance to us.

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Review of
Radfield Home Care Chester & Ellesmere Port
from Valerie P (Daughter of Client) published on 18 November 2024

Submitted via Website • Report

Overall Experience

Dad has 2 visits per day for the provision of breakfast and evening meals and to administer medication. Staff will contact us if they have any concerns.
We are all very happy with the service provided by all staff who visit and also when we need to contact the office.
It's reassuring to know that

Dad is being looked after in addition to what the family provides.
Thank you.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you so much for your lovely review. Your dad's visit is very important to us and we always try to ensure his care is personalised and done exactly the way he wants it. It is always our aim to enhance the lives of everyone we have the pleasure of visiting.

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Review of
Radfield Home Care Chester & Ellesmere Port
from S F (Client) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

I find all the carers are very kind and caring. The ones I have met so far.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your reply your review is of the greatest importance to us. We always try to ensure that we are providing the best care possible.

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Review of
Radfield Home Care Chester & Ellesmere Port
from Louise R (Daughter of Client) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience

Good to see a particular member of staff, she was very helpful. We organised some extra care. Thank you for the flowers!

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your review. It is a great help for us to be able to ensure we are always providing the best person-centred care possible.

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Review of
Radfield Home Care Chester & Ellesmere Port
from L S (Daughter of Client) published on 10 June 2024

Submitted via Website • Report

Overall Experience

The Radfield team are very people centred - providing care that responds to individual preferences, needs and values.
My father has found all of the carers to be friendly and helpful and enjoys their visits.
It feels like I'm talking to family when I phone the office and nothing is too much trouble.

It's beyond reassuring to have them.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you so much for your lovely review. We always aim to provide an individual person centred care package. Our ethos is to always treat everyone at Radfield home care and all of our clients and family members as part of our family. I am so pleased that you are happy with our service. I will pass on your lovely review to our care professionals.

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Review of
Radfield Home Care Chester & Ellesmere Port
from S G (Wife of Client) published on 7 June 2024

Submitted via Postal Card • Report

Overall Experience

We had a waking night from February 19th to the beginning of May. The management were very helpful and made sure we met all the carers before they came to sit. The three staff who helped us were all lovely, kind, respectful to my husband and supportive of me. Unfortunately, our situation worsened and

a care home was required. I would recommend this company to anybody.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for review. I am sorry that you only rated us as a 4 star and if we missed anything I would be very grateful for further feedback so that we can improve our service.

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Review of
Radfield Home Care Chester & Ellesmere Port
from B S (Son of Client) published on 30 May 2024

Submitted via Website • Report

Overall Experience

All the carers from Radfield have been outstanding in their willingness to engage with mum and dad and nothing is too much trouble for them. Without exception, the carers are lovely while exhibiting the highest professional standards in caring for my mum and dad.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your wonderful review. I will be sure to pass on your comments to all of the Radfield family.

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Review of
Radfield Home Care Chester & Ellesmere Port
from Susan R (Daughter of Client) published on 28 May 2024

Submitted via Postal Card • Report

Overall Experience

My elderly mother is exceptionally well looked after by the team of carers from Radfield Home Care.
All staff are very approachable and helpful.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you for your review. If there is ever anything that you would like us to do extra then please do just ask. Our clients are very important in all aspects and we always try our very best to keep everyone happy.

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Review of
Radfield Home Care Chester & Ellesmere Port
from Dena T (Granddaughter of Client) published on 7 May 2024

Submitted via Website • Report

Overall Experience

I had Radfield start coming to look after my nan after she was discharged from hospital in February 2023. She absolutely loved them, they were brilliant with her and always accommodating with her ever-changing needs. She required district nursing care for several months so we left Radfield during this

time, now she has recovered we have Radfield back and she is happier than ever. The staff that look after her are lovely and always communicate any issues or concerns, the management is also fabulous and I can't thank them enough for helping me look after my nan.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your great review of our services. We always strive to do the best we possibly can to keep our lovely clients at home and to live their best lives. It is lovely to hear that your nan is happy as this is always our main goal.

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Review of
Radfield Home Care Chester & Ellesmere Port
from Alison S (Daughter of Client) published on 7 May 2024

Submitted via Website • Report

Overall Experience

Outstanding in all respects! My mother had a hip replacement operation and we knew she would need some post-operative support at home. We contacted Radfield and although it was a last-minute request (having been badly let down at the last minute by another care provider) they approached the situation

pragmatically and professionally by trying to find practical solutions. Initially, my mother was reticent about having people visit her at home, but everyone has been very friendly and polite and treated her with dignity. Indeed, she has positively enjoyed the visits and although my mother no longer requires help she wants to maintain some contact with the team.
Cost was not an overriding factor when we contracted with Radfield: but when we found out the charges we were very pleasantly surprised. Radfield's fees are lower than those of other care providers we had approached.
My mother cannot fault Radfield and that's what is really important.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your fantastic review. Your mother is a lovely lady and the care professionals really enjoy their time when visiting her. I am pleased that you are very happy with the service we provide for your mother and most importantly that your mother is happy.

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Review of
Radfield Home Care Chester & Ellesmere Port
from Stephen F (Son of Client) published on 3 May 2024

Submitted via Website • Report

Overall Experience

Incredible care from such wonderfully kind, empathetic, helpful, friendly, honest, trustworthy and caring people that we have had the very good fortune to meet and work with. Thank you so much for making Mum's final year of her life more comfortable and happy. Mum unfortunately passed away on the 13th

of March 2024, completely at peace and in her own home, a promise myself (son) and my sister made to her and our late Dad. There is not enough space to write about how we feel about what they have done and the praise we wish to bestow on this organisation. Superbly run by sourcing the very best personalities and characters as carers, that’s what gives Radfield a position way above that of any care company I have known of. If you are looking for the very best care for your loved one, we would give Radfield Chester, the highest of recommendations for delivering the Gold standard of care that they provided for our mum. Great job. Well done, keep doing what you’re doing, Thank you again.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

We cannot thank you enough for such high accolades of our services. Your mum was a lovely lady who was loved by all of her care professionals and she is being sadly missed by everyone. Everyone spoke very highly of your mum and had great respect for her. I will ensure to pass on your very kind words to everyone who knew her and thank you for inviting our care professionals into your home and making them feel part of the family.

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Review of
Radfield Home Care Chester & Ellesmere Port
from A W (Client) published on 16 April 2024

Submitted via Postal Card • Report

Overall Experience

I am really pleased with the service I have received while recovering from problems after left hip replacement and a nasty fall. Every member of the team were kind and helpful and always went the extra mile. I was very well cared for. The management team were also very helpful and responded very quickly

to requests. I would not hesitate to recommend the team.

Reply from Julie Scott, Director at Radfield Home Care Chester & Ellesmere Port

Thank you very much for your kind review. It is always our aim to provide a service that you are happy with and also enjoy the visits from our care professionals. Our lovely staff always try and go above and beyond for every client.

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Radfield Home Care Locations in Cheshire (1)

Radfield Home Care Reviews in Cheshire (58)

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

Radfield Home Care Chester & Ellesmere Port

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