Radfield Home Care in Surrey | 3 Home Care Providers

Review of
Radfield Home Care Camberley, Farnborough & Fleet
from Helen R (Daughter of Client) published on 6 March 2025

Submitted via Website • Report

Overall Experience

Radfield Home Care have been visiting mother on a daily basis since she returned home after a period of respite in residential care, in June 2023.
They provided her with much practical help, but perhaps more importantly, they gave companionship throughout, which kept her spirits lively, whilst living

alone.
Over the months they reviewed her situation, and adapted their care plan to her changing needs; sometimes at very short notice.
Mother passed away recently, in her own home. Throughout the challenging final weeks the carers went above and beyond, supporting mum with compassion, respecting her dignity, and at the same time, discreetly supporting our family.
Thank you Radfield.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you for your kind review. Our sincere condolences from everyone at Radfield. It's really good that the staff were able to provide comfort and could tailor the care to your mother, ensuring the right support was given throughout. We will pass your comments on to the team who I know will be very proud. Best Wishes.

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Review of
Radfield Home Care Camberley, Farnborough & Fleet
from C M (Husband of Client) published on 6 March 2025

Submitted via Website • Report

Overall Experience

They are a very good company and the carers are very good at their jobs they are trained very well and very professional in what they do and they take my wife out shopping and to trust places and sometimes take her to hospital appointments.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you for your lovely review. We will always look to adapt the care to suit your wife's needs and we are so pleased these work well for her. We will of course pass your comments on to the team who I know will be extremely pleased. Best Wishes.

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Review of
Radfield Home Care Epsom & Leatherhead
from Rob H (Son of Client) published on 12 November 2024

Submitted via Website • Report

Overall Experience

The team at Radfield was fantastic in their support and care for my mum. The care, compassion, and flexibility of the management team generally and particularly when dealing with the unexpected and crisis was exemplary.
I cannot rate them more highly.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

Thank you so much for taking the time to leave us a review. I'm pleased our services were 5 stars! Thank you again.

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Review of
Radfield Home Care Guildford & Woking
from Gill R (Daughter of Client) published on 9 October 2024

Submitted via Website • Report

Overall Experience

Radfield Home Care was able to put in place assistance for my parents at relatively short notice and have been able to adjust the original plan to suit their needs. The carers are very professional and amenable. Basic care is undertaken alongside other cleaning, tidying, and chatting as time allows.
We

have been very impressed with the service offered.

Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking

Thank you very much for your kind feedback. We are happy we were able to get the care in place quickly. It's also really good to hear that the staff conduct themselves in a professional manner. We will pass on your feedback to the team. Best wishes.

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Review of
Radfield Home Care Camberley, Farnborough & Fleet
from Harrington C (Daughter-in-law of Client) published on 3 October 2024

Submitted via Website • Report

Overall Experience

We found Radfield Home Care after an internet search. We needed care for my mother-in-law as she was due to have her cataract done and we knew she would have needed regular care for a period of time. We were very satisfied with the length of the initial assessment meeting with the manager at my mother-in-law's

house. Very professionally conducted interview, ad hoc questions asked, special attention to the interest, needs, and character of the client, her desires, the things she would have liked or not, etc, all very relevant to the future interaction needed with the staff. All the staff and especially the one put in charge of my mother-in-law's needs and rotas, have been acting very professionally, caring, and often when needed gone beyond their duties to help her and make her feel at ease. Overall we are very pleased with the services provided and will continue to use them until needed and keep them as first choice for future situations should they arise. Review from the Daughter-in-law of the client.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you for your kind feedback. It's great that arranging care and support has been made easier by the professionalism of the senior team and that the care plan has been as personalised as it can be for your mother-in-law. We will also continue to try our very best to make sure the staff that visit her continue to be well-scheduled to ensure she remains at ease and adapts to everything at her pace. We will pass your comments on to the management and care team who I know will be very proud. Best wishes.

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Review of
Radfield Home Care Guildford & Woking
from Michael B (Client) published on 26 September 2024

Submitted via Website • Report

Overall Experience

My carer is wonderful, very efficient and a delight to have helping me, everything required is done expertly and quickly - marvellous! My carer is truly a carer, bathing done sensitively and cheerfully.

Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking

Thank you so much for the kind feedback. We will of course ensure that these current high standards remain consistent for you. We will of course pass your kind words on to our team. Thank you again, and best wishes.

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Review of
Radfield Home Care Guildford & Woking
from M B (Wife of Client) published on 10 September 2024

Submitted via Postal Card • Report

Overall Experience

I found the whole experience very good. The thoughtfulness found everybody extremely kind and helpful. Couldn't have wished for better.

Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking

Thank you very much for your kind feedback. We were very pleased the service so far has been a good experience. We do pay keen attention to how all of our clients feel throughout the process of receiving care, so it's really good to hear how kind our staff have been. We will of course be passing on your feedback to the team. Best wishes.

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Review of
Radfield Home Care Epsom & Leatherhead
from Ellie M (Daughter of Client) published on 31 July 2024

Submitted via Website • Report

Overall Experience

Radfield has a wonderful group of carers working for them. Every one of them is warm and kind in their approach. Their skills and expertise are excellent in everything. We feel so fortunate to have found Radfield and they accommodated my mother's needs immediately. I recommend them 100%, they have helped

us so much. We now have a regular pattern of care set up and can't imagine how we coped without them. Thank you to the owner and her lovely team.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

I am blown away, thank you for such a glowing review, this means so much to me and the team. It's been an absolute pleasure getting to know Mum and being there to help navigate the support she wanted to stay independent.

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Review of
Radfield Home Care Epsom & Leatherhead
from Louise R (Daughter of Client) published on 30 July 2024

Submitted via Website • Report

Overall Experience

My mum has had Radfield for a couple of months now. I have been very impressed by their service. The communication has been really regular and helpful.
The app shows lots of information about the visit, which enables me to get a sense of how Mum is each day and if anything needs sorting.
Mum has really

warmed to her carers, as she didn't feel she needed support when it started.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

Thank you so much for taking the time to leave a review. It's been really lovely getting to know Mum and being able to help her stay independent.

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Review of
Radfield Home Care Epsom & Leatherhead
from Dee L (Daughter of Client) published on 22 July 2024

Submitted via Website • Report

Overall Experience

Such a delight to deal with. They accommodated my mother's needs and were reliable professional and very approachable. As a new business, they are understandably enthusiastic and speedy to deal with all the necessary formalities in advance of booking. They unhesitatingly deserve to do well and we will

definitely call them again.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

Thank you for your review. It was an absolute pleasure getting to know mum and making her stay possible.

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Review of
Radfield Home Care Camberley, Farnborough & Fleet
from M B (Son of Client) published on 11 July 2024

Submitted via Website • Report

Overall Experience

Radfield Home Care has provided excellent care for my father at late notice after we were let down by other care providers. First-rate communication from initial contact to implementing my father's care. Thanks for everything you have done so far.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you very much for your kind feedback. We pride ourselves on making the process of setting up care easy for our clients, so it's really nice to be recognised for this. We will aim to maintain the high standards of communication as well from the team and look forward to your father continuing to receive a high level of care as well. We will of course be passing on your feedback to the team. Best wishes.

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Review of
Radfield Home Care Camberley, Farnborough & Fleet
from Caroline L (Daughter of Client) published on 17 June 2024

Submitted via Website • Report

Overall Experience

Radfield Camberley were able to provide a regular care service at home for my dad at short notice following a reablement programme organised by the NHS following a hospital stay. The process of organising it was simple and dealt with very professionally by the care manager. In the two weeks we have

used the service I have been impressed by the amount of tasks the carers have been able to do on each visit. They are kind and caring and my dad is definitely a lot brighter in himself now he has a bit more company. Radfield have been flexible as we are still learning exactly what support we will need going forward.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you for such lovely review. It's important that the whole care team - Manager, Supervisors, Seniors and most importantly our Care Professionals are all working to a high level. We also take pride in making sure we do our level best to make the process as smooth as possible. Your kind feedback will of course be passed on to the team. Best wishes.

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Review of
Radfield Home Care Guildford & Woking
from V F (Daughter of Client) published on 31 May 2024

Submitted via Website • Report

Overall Experience

From my first enquiry, through to my dad's care package being put in place, two members of staff in particular have consistently been caring and prompt in responding to any concerns.
I was impressed with how quickly they were able to provide care, where other agencies weren’t able to help.
I live

overseas, so the live Radfield app that I am able to log into, showing who has been to see my dad and what care he receives has been more than helpful.

Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking

Thank you for your feedback. We take pride in our ability to respond and deliver a value-for-money service, which we can implement in a way which elevates pressure on families we support. It's also great to know that the care and support provided is at a high standard, of course, if there's anything we can improve upon in that respect, please do let us know. Best wishes.

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Review of
Radfield Home Care Camberley, Farnborough & Fleet
from Ann P (Friend of Client) published on 30 May 2024

Submitted via Website • Report

Overall Experience

From the time that I first contacted Radfield Home Care I was listened to and the care needed was put in place very quickly. The manager was very thorough in finding out what was needed and very professional in her approach. Nothing was too much trouble and she found the most suitable of carers to look

after my friend. The care worker, who did most of the support during the period, was excellent. She bonded extremely well with my friend and kept her engaged and interested during her visits and had a lovely manner with my friend.

Reply from Richard Gordon, Director at Radfield Home Care Camberley, Farnborough & Fleet

Thank you for your kind feedback. It's really good to see that the care team were able to get a service set up without delay. Thank you also for recognising the efforts made by both the management and the care professionals, who came together to ensure there was a good relationship as well as a consistent standard of care provided. We will pass your feedback on to all the team, who I know will be so pleased with the positive impact they made. Best wishes

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Review of
Radfield Home Care Guildford & Woking
from Rachel D (Niece of Client) published on 24 May 2024

Submitted via Website • Report

Overall Experience

Excellent care and communication with the staff. They have a very good understanding of my aunt, which is very important to me. Always easy to talk to the staff if there is a change of plan. I have total peace of mind knowing that my aunt is having continued support and help if she needs it.

Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking

Thank you very much for your kind review. It is always so rewarding for us to know that we have done well and your aunt is being well looked after. It's great to hear that the level of customer service and organisation within the team is at a high level. We will of course pass this on to the team, who I know will be very proud. Best wishes.

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Review of
Radfield Home Care Epsom & Leatherhead
from Cecil L (Client) published on 22 May 2024

Submitted via Postal Card • Report

Overall Experience

I was very surprised and happy with all the care, she turns up on time every visit, has no problems with dignity, she is very attentive to my needs. I have a balance problem so I have to have to have close attendance or I will fall at any time, so I am conscious of her close attendance which is very

reassuring. Thank you.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

Thank you for taking the time to leave us great feedback on your experience of our service. We're so pleased you are seeing the benefits and are enjoying our service.

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Review of
Radfield Home Care Epsom & Leatherhead
from Amanda S (Daughter of Client) published on 8 May 2024

Submitted via Website • Report

Overall Experience

I contacted Radfield Home Care in regards to getting some help put in place for my father. He has had a few medical hiccups, lives alone and has got to a point where he is not really looking after himself properly. I live quite far away and so unable to help him on a daily basis, so finding Radfield

Care and meeting the team was an absolute godsend for me. The relief I felt being able to leave my father knowing he was going to have a nutritious home-cooked meal every night and given a reminder to take his medication took a huge weight off my shoulders. I'm able to track Dad's care on their app so every day I know his mood, what he has eaten and the tasks that have been completed. Not only do they support my father but they have been incredibly kind and understanding with me, offering advice and support when I've needed it the most. It's not an easy journey, but I couldn't be more grateful and happy that I've found Radfield. Life is more balanced when you are walking beside me. Thank you.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

Thank you so much for the lovely review. It's been an absolute pleasure going on this journey with you both and I'm pleased you found our services helpful beyond the care call itself.

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Review of
Radfield Home Care Epsom & Leatherhead
from J H (Daughter of Client) published on 8 May 2024

Submitted via Website • Report

Overall Experience

My dad has started having a carer once a week to take him out, as he is too unsteady to be safe without falling. He has a wheelchair to push and when tired or unsteady, he gets in to be pushed. My father points out the history and architecture of the area and really looks forward to getting out and

talking. He often meets people he knows to keep up social interactions. I have already seen a difference in a month, to his mental health and stamina. Radfield Home care has made a great difference to his life and I am sure, will be ready to add other care, if and when needed. From enquiry, there was a face-to-face meeting to assess his care needs, times and how everything works, within days. The care started almost immediately and has been simple to manage with fortnightly bills. We have been able to easily finance it by claiming an attendance allowance.

Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead

Thank you so much for taking the time to leave a review. It has been great to watch Dad's confidence grow as he has become accustomed to the support we offer.

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Review of
Radfield Home Care Guildford & Woking
from T C (Daughter of Client) published on 7 May 2024

Submitted via Website • Report

Overall Experience

Radfield Care has been great in establishing care at home for my frail father. They have been professional in setting up the service and flexible and compassionate when he was admitted to the hospital, rearranging rotas to support his discharge from the hospital.

Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking

Thank you very much for your kind feedback. We were very pleased we were able to respond quickly to ensure your father could return home. It's fantastic to hear that the level of professionalism within the team is high as well. We will of course be passing on your feedback to the team. Best wishes.

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Review of
Radfield Home Care Guildford & Woking
from J F (Wife of Client) published on 7 May 2024

Submitted via Website • Report

Overall Experience

My husband came home from the hospital in November 2023 and Radfield Home Care has been providing care 3 times a day for him, we had a few minor problems to start with but these were quickly sorted out and since then everything has run smoothly the carers are kind and are respectful when attending to

his needs. I feel confident with all the carers that Radfield have sent to us and I’m pleased that I chose them to look after him.

Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking

Thank you so much for the feedback. It's really important to know where any areas that can be improved upon are shared with us. With the change in ownership and management recently, I'm extremely happy that those improvements have been noticed. We will of course ensure that these current high standards are consistent. Thank you again, and best wishes.

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Home Care Providers Owned by Radfield Home Care in Surrey

Radfield Home Care Locations in Surrey (3)

Radfield Home Care Reviews in Surrey (66)

Radfield Home Care Camberley, Farnborough & Fleet

Radfield Home Care Camberley, Farnborough & Fleet

Radfield Home Care Epsom & Leatherhead

Radfield Home Care Guildford & Woking

Radfield Home Care Camberley, Farnborough & Fleet

Radfield Home Care Guildford & Woking

Radfield Home Care Guildford & Woking

Radfield Home Care Epsom & Leatherhead

Radfield Home Care Epsom & Leatherhead

Radfield Home Care Epsom & Leatherhead

Radfield Home Care Camberley, Farnborough & Fleet

Radfield Home Care Camberley, Farnborough & Fleet

Radfield Home Care Guildford & Woking

Radfield Home Care Camberley, Farnborough & Fleet

Radfield Home Care Guildford & Woking

Radfield Home Care Epsom & Leatherhead

Radfield Home Care Epsom & Leatherhead

Radfield Home Care Epsom & Leatherhead

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