Home Care Provider Owned by Radfield Home Care in Worcestershire

9.7 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Radfield Home Care in Worcestershire

Only the locations & reviews in Worcestershire for Radfield Home Care are showing below.

View the details of all 31 locations (with 1069 reviews) owned by Radfield Home Care

Radfield Home Care Locations in Worcestershire (1)

 

1 Home Care Provider owned by Radfield Home Care in Worcestershire

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Radfield Home Care Worcester, Droitwich & Malvern

6 King Charles Place, St John's, Worcester WR2 5AJ 

9.7 77 reviews
"Radfield carers helped my late mother with her morning care and evening care needs for about 7 years, my mum was very reserved to personal…"   Read all 77 reviews

Radfield Home Care Worcester, Droitwich & Malvern prides itself on the quality and variety of services they offer, from live-in care to companionship care, medication assistance, personal care, and dementia care. Their comprehensive approach ensures… Read more about Radfield Home Care Worcester, Droitwich & Malvern

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Radfield Home Care Reviews in Worcestershire (77)

9.7
Radfield Home Care has a Group Review Score of 9.7 (9.731) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Radfield Home Care must have a Review Score.

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Review of

Radfield Home Care Worcester, Droitwich & Malvern

from Felicity C (Daughter of Client) published on 19 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield carers helped my late mother with her morning care and evening care needs for about 7 years, my mum was very reserved to personal care and didn't always gel with some carers, although this sounds negative, the company supported Mum in adjusting to having her care needs attended to with decency.
Mum also had issues with liking her own routine and if that was slightly altered it would take a while for Mum to get used to things. But my mum did grow to love many of her regular carers like friends and she did look forward to the care visits. The care staff were very respectful and the managers were very attentive when Mum became end of life, they also showed my brother and myself care and compassion. I would definitely recommend their services.

Reply from Sarah Underhill, Registered Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

It was a pleasure to support your Mum for so many years, All of the care team miss her a great deal. Thank you so much for taking the time to write a lovely review and don't forget there is always coffee in the office if you are in the area, be great to see you both, Take care


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Review of

Radfield Home Care Worcester, Droitwich & Malvern

from Jeanette B (Daughter-in-law of Client) published on 9 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care provided. The carer who visits my mum-in-law has worked hard to build her trust and confidence, and she looks forward to her visits. Always very helpful and caring in the office too.

Reply from Sarah Underhill, Registered Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

Thank you so much for taking the time to write a lovely review, your feedback is valued, best wishes from the team


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Review of

Radfield Home Care Worcester, Droitwich & Malvern

from Claire G (Daughter of Client) published on 7 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, competent and compassionate caregivers, always arrive with a smile. My mother always looks forward to their visits, always on time and good communication from the office via rota etc, many thanks.

Reply from Sarah Underhill, Registered Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

Thank you very much for taking the time to write a lovely review, it is our pleasure to support your Mum, all of her regular carers love going to see her. Thank you once again, from all of the team.


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Review of

Radfield Home Care Worcester, Droitwich & Malvern

from Madelaine W (Client) published on 30 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I do think that they treat their clients in a genuine caring manner and try to cater for their individual requirements. It is apparent that situations can change unexpectedly but they do not panic they just sort it the best way. One characteristic of this way of operating is that you feel part of a
family, which is a comfort.

Reply from Sarah Underhill, Registered Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for such kind words and taking the time to review our service.


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Review of

Radfield Home Care Worcester, Droitwich & Malvern

from J M (Client) published on 30 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been a client for this week and have had good service so far. Carers have been on time and did what was required. They have been very polite and talked with me so overall no complaints with anyone. I am unable to make any further comments as they have only been coming for two days.

Reply from Sarah Underhill, Registered Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

Thank you JM for such a lovely review at the start of your journey with us.


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Review of

Radfield Home Care Worcester, Droitwich & Malvern

from Karen F (Power of Attorney of Client) published on 30 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been using Radfield to support my mother-in-law following a stroke for the last 2 years and have been very happy with their service during this period. She can be a challenging patient on occasions and they show patience and professionalism when dealing with her.

Reply from Sarah Underhill, Registered Care Manager at Radfield Home Care Worcester, Droitwich & Malvern

Thank you so much for your review and taking the time to showcase how happy you are with our service.


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Review of

Radfield Home Care Worcester, Droitwich & Malvern

from Sonia P (Client) published on 8 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and support given to me.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your very kind review, and it's really great to hear that you're happy with the care you receive from us, this will be fed back to the team. Kind regards the Team.


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Review of

Radfield Home Care Worcester, Droitwich & Malvern

from Brenda M (Client) published on 4 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review, this means a lot to the whole team, we think they're excellent too. Kind regards.


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Review of

Radfield Home Care Worcester, Droitwich & Malvern

from A H (Client) published on 3 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield Homecare are very good to help people who are like me and can help people to improve with their mobility problems at their own pace. I have them come in a morning to get me up and again at night to help me with my night-time routine.
Nothing is too much trouble for the Radfield team.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review, it's really lovely to know that you are getting the tailored care support that meets your needs, and goals. Keep up the great work with your mobility. Kind regards the director and team


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Review of

Radfield Home Care Worcester, Droitwich & Malvern

from A L (Husband of Client) published on 2 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are, without exception, very good, caring and compassionate. They are conscientious and friendly and have interacted with my wife and she responds to them.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review; we value your feedback and the compliments for the carers are lovely and will be passed on. Kindest regards.


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Review of

Radfield Home Care Worcester, Droitwich & Malvern

from J H (Client) published on 28 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are kind and caring.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review, we value your feedback, our carers are all indeed very kind and caring. Kindest regards.


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Review of

Radfield Home Care Worcester, Droitwich & Malvern

from V G (Client) published on 26 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers fulfil my personal needs and keep me good company.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review, and very glad you enjoy the company the carers give you. Kindest regards Dawn and team


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Review of

Radfield Home Care Worcester, Droitwich & Malvern

from M W (Client) published on 30 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Changing my needs into visits and a timetable is a new experience and is bound to have teething problems. I have an illness which is difficult to predict.
From the start of my association with Radfield, I felt confident that I was going to be cared for although my first week was testing my sensitivity
to having ‘all male’ attendants. Once I was able to accommodate an all-male situation and try to relax, I understood the logistical problems and admired how well the staff coped with my variable requests.
I was never made to feel a nuisance and my problems were dealt with in a very pleasant manner. It is still an issue of shyness with regard to washing which requires diplomacy and patience with an attendant within shouting distance should a problem arise. All the male carers have reassured me that they can be relied upon to be discrete which I sincerely hope is the case. The only criticism or anxiety I have is one of confidentiality and security of the client’s information.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review, I hope I can reassure you that all data is kept safely in line with data protection and our systems are not shared with others, only your Caring Professional will have access to your information and only what is pertinent to the duties and tasks they are helping you with that day. Please do call any time you need to query anything, we are here for you. Kindest regards


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Review of

Radfield Home Care Worcester, Droitwich & Malvern

from I E (Client) published on 26 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the care.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review, it means a lot to the whole team, it’s our pleasure to support you. Kindest regards from all the team.


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Review of

Radfield Home Care Worcester, Droitwich & Malvern

from I D (Client) published on 17 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and support is very good.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review of our service, it means a lot to our teams to receive your feedback. Kindest regards


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Review of

Radfield Home Care Worcester, Droitwich & Malvern

from J P (Client) published on 17 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good support and care given. Deal with everything very professionally.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review of our service, its our pleasure to support you, it means a lot to our teams to receive your feedback. Kindest regards


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Review of

Radfield Home Care Worcester, Droitwich & Malvern

from Dorothy H (Client) published on 15 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, very helpful.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review of our service, it means a lot to our teams to receive your feedback. Kindest regards


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Review of

Radfield Home Care Worcester, Droitwich & Malvern

from Marilyn P (Client) published on 15 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support. Can't fault it.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review of our service, it means a lot to our teams to receive your feedback. It's our pleasure to support you, you make the carer's day with your kindness. Kindest regards


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Review of

Radfield Home Care Worcester, Droitwich & Malvern

from Kathleen B (Client) published on 15 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Who ever comes are A1.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review of our service, it means a lot to our teams to receive your feedback. It's our pleasure to support you, you make the carer's day with your kindness. Kindest regards


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Review of

Radfield Home Care Worcester, Droitwich & Malvern

from Heather F (Wife of Client) published on 12 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Quite satisfied with the service provided. Carers are always on time and pleasant.

Reply from Dawn Phillips, Director at Radfield Home Care Worcester, Droitwich & Malvern

Thank you for your kind review of our service, it means a lot to our teams to receive your feedback. It's our pleasure to support you. Kindest regards


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Awards / Recognitions (7)

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