Right at Home UK in Bridgend | 1 Home Care Provider

Review of
Right at Home (Bridgend and Vale of Glamorgan)
from D K (Son of Client) published on 4 July 2024

Submitted via Website • Report

Overall Experience

We have been working closely with Right at Home for over a year now for my mother's twice-daily care. It is not an easy job to do but the individual carers show great compassion and understanding of a difficult situation and allow us, the family, to spend time as son and daughter rather than carer.

We cannot give enough praise to the staff involved in Mum's care and would not hesitate to recommend the service to others. Any minor problems that arose have been sorted quickly and efficiently between us.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind words; I know our carers love visiting mum, as much as she enjoys seeing them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Bridgend and Vale of Glamorgan)
from M H (Daughter-in-law of Client) published on 13 June 2024

Submitted via Website • Report

Overall Experience

We had Right at Home for my mother-in-law last year and the year before. They were absolutely brilliant, very attentive to her needs and compassionate. The only reason we changed is because she needed double care and they didn't have the capacity at the time. I would highly recommend them to anyone

looking for care.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Hi, thank you for your lovely comments. We loved looking after your mother in-law and were disappointed that we were unable to offer double handed care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Bridgend and Vale of Glamorgan)
from Jean F (Client) published on 4 June 2024

Submitted via Postal Card • Report

Overall Experience

Right at Home has provided me with a straightforward, supportive and efficient level of care. Most importantly they have empowered me to grow in confidence over the last 6 months and enabled me to remain in my own home. My thanks go to all my carers for their kindness, competence, patience and encouragement.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for taking the time to leave us a great review! We are so glad our care team have been able to help you grow in confidence, whilst remaining in your own home. We will be sure to share your lovely comments with your care team too.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Bridgend and Vale of Glamorgan)
from E R (Client) published on 3 June 2024

Submitted via Postal Card • Report

Overall Experience

Carers are helpful and kind.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind comments and I know the carers enjoy visiting and spending time with you too.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Bridgend and Vale of Glamorgan)
from Rosalie C (Client) published on 3 June 2024

Submitted via Postal Card • Report

Overall Experience

I am very happy with my weekly carer and my weekend ones. They are very helpful and pleasant.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind comments, Rosalie, I know the carers love visiting you too.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Bridgend and Vale of Glamorgan)
from June E (Client) published on 3 June 2024

Submitted via Postal Card • Report

Overall Experience

I find the staff very helpful and they will do all that I ask them to do.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you, June, our care team love visiting you too.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Bridgend and Vale of Glamorgan)
from Andrew H (Son of Client) published on 3 June 2024

Submitted via Website • Report

Overall Experience

My parents have been with Right at home for over a year now. The carers are compassionate, friendly and always willing to help in any way they can. The service is very good indeed. We are just about to increase the level of care to mornings as well as the current evenings. That in itself shows how highly

we rate them.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind comments Andrew, I know the carers love visiting your parents and we look forward to supporting you and your parents with any further increases too.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Bridgend and Vale of Glamorgan)
from Christine B (Wife of Client) published on 3 June 2024

Submitted via Website • Report

Overall Experience

Since becoming one of Right at Home's clients my husband has responded to the interaction of the carers coming to our flat, he looks forward to them arriving and having a chat. Communication between office staff and us has been good, any changes to times or any concerns are resolved quickly.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind words Christine, we are so glad you are happy with the carers and the service provided to your husband.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Bridgend and Vale of Glamorgan)
from W H (Client) published on 7 May 2024

Submitted via Postal Card • Report

Overall Experience

I have no complaints regarding my carers. Find everyone courteous and helpful, only too willing to help me in any way.

Reply from Laura French, Recruitment & Retention Coord at Right at Home (Bridgend and Vale of Glamorgan)

Thank you very much for leaving us this review, we are always happy to receive positive feedback!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Bridgend and Vale of Glamorgan)
from Jeffrey P (Husband of Client) published on 7 May 2024

Submitted via Postal Card • Report

Overall Experience

We have found all the Right at Home carers to be excellent and look forward to the visits.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind words Jeffrey, I know the care team love visiting too.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Bridgend and Vale of Glamorgan)
from N C (Daughter of Client) published on 26 April 2024

Submitted via Website • Report

Overall Experience

I cannot thank the team at Right at Home enough for all their incredible kindness and support. Their professionalism when dealing with my mother, who has Alzheimer’s, was first-rate. Mum is incredibly private and caring for her can sometimes be tricky. Right at Home was able to embrace this challenge

positively - gaining Mum’s trust. Thank you to you all for being so respectful and compassionate.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for your kind words about the company and the carers. The carers and team love coming to Mum and having the pleasure of spending time with her.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Bridgend and Vale of Glamorgan)
from Noel B (Son of Client) published on 1 December 2023

Submitted via Website • Report

Overall Experience

My mum initially received domiciliary care from Right at Home before her health deteriorated / care needs increased after Right At Home provided Live In Care too. From the very first point we engaged the manager and her team of carers we were nothing but impressed with their commitment, empathy, speed

in being able to re-configure the ever-changing care needs/package and overall ability to always go the extra mile to ensure my mum's needs were met. Nothing was ever too much trouble for the team. Special mention must be made specifically of the core care team of three who were simply outstanding! I would have absolutely no qualms in recommending Right at Home as a really great care provider for anyone reading this/trying to navigate the challenges of devising a care package to suit an elderly relative or friend.

Reply from Megan Forshaw, Community Development Manager at Right at Home (Bridgend and Vale of Glamorgan)

Hi Noel,
Thank you very much for your kind words, it was an absolute pleasure to have cared for Mum and we are extremely pleased with the positive experience you received from the Office Staff and the Care Team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Bridgend and Vale of Glamorgan)
from Karla D (Wife of Client) published on 13 June 2023

Submitted via Website • Report

Overall Experience

We’ve received personal care from Right at Home for just over four years. Having had care previously from other providers, we found Right at Home to be second to none. From day one, we’ve had fantastic care from the management at very affordable prices. The management have been so kind, thoughtful and

caring throughout. They were also extremely helpful to us as and when our needs changed, providing continuity of exceptional care which enabled us to cope with the changes that faced us. The carers have been absolutely amazing in the way they care for us. Very professional, kind and thoughtful. Always on time. We were saddened to hear that the owner was stepping down. She has been a great support to us and will be sorely missed, not just by ourselves but also I’m sure by all at Right at Home. The manager has dedicated herself to being the best for her clients, as well as for her employees. We trust the new owners will be able to provide the same fantastic care as she has.

Reply from Joe Guishard, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you so much for your kind words, we are thrilled you are so happy.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Bridgend and Vale of Glamorgan)
from Martin H (Son of Client) published on 21 March 2023

Submitted via Website • Report

Overall Experience

I have no hesitation in recommending Right at Home care services providing care and companionship services in the community. The staff are very friendly and reliable and provide an excellent service/package of care for my mother.
With the support of the carers, my mother is able to live at home independently.

She has companionship and supervision when taken out on local trips and weekly activities with the carers. The carers supervise with meals and ensure she is compliant with her regular medication which makes her feel better.

Reply from Gabriela Ablorsu, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you so much for taking the time to leave a review and for your lovely feedback. Our carers are extremely fond of your mum and visiting her is always a pleasure. We are proud to support your mum and your family. We will ensure your feedback is passed on to the team. Thanks again, and best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Bridgend and Vale of Glamorgan)
from Caroline B (Daughter of Client) published on 7 March 2023

Submitted via Website • Report

Overall Experience

Would highly recommend Right at Home to anyone in need of care. A professional company with the right attitude to care needs. We would have been totally lost without the carers who have all been so lovely with Mum. She has looked forward to their visits and when she has been distressed for whatever

reason they have kept us informed. The carers have managed all Mum's personal care needs and provided the support required. The staff in the office have been professional, friendly and happy to give advice when needed. Could not have asked for more, thank you team for doing a fantastic job.

Reply from Gabriela Ablorsu, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you so much for your kind words, we are thrilled to hear that you were happy with our service and care provided to your mum. We will ensure the team receive this feedback.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Bridgend and Vale of Glamorgan)
from A W (Daughter of Client) published on 2 March 2023

Submitted via Website • Report

Overall Experience

Home care have provided me with absolute reassurance that my parents are being seen every day by people that they like and who will help them with a whole range of tasks. My mother is determined to be independent and the staff have respected this while doing everything that is asked of them. They have

dealt with my dad's needs sensitively and my parents look forward to the hour of company they provide. Contact with me is very good and I always feel confident that any crisis can be averted or dealt with.

Reply from Gabriela Ablorsu, Director at Right at Home (Bridgend and Vale of Glamorgan)

Many thanks for taking the time to review our service. It really means a lot to us to receive this feedback and we will ensure all your comments are passed on to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Bridgend and Vale of Glamorgan)
from C C (Relative of Client) published on 2 March 2023

Submitted via Website • Report

Overall Experience

We have found Right at Home staff kind, caring and professional.
The office staff have always been available and have responded efficiently.
The requests, as made by the client and us as close relatives have been noted and responded to.
When there was a water leak we were contacted immediately,

and previous difficulties have also been either dealt with or reported.
We are pleased with the service.

Reply from Gabriela Ablorsu, Director at Right at Home (Bridgend and Vale of Glamorgan)

Thank you for the excellent feedback - glad we are making a difference to your family. We will ensure the team receive this feedback.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Bridgend and Vale of Glamorgan)
from V R (Son of Client) published on 26 May 2022

Submitted via Website • Report

Overall Experience

The care package formally agreed related to the care of my elderly mother who was a cancer recovery patient with Dementia, however, the care was very sporadic and basic, often with carers not even turning up or actually not completing any contracted domestic tasks. Two or three of the carers were lovely

and actually related to my mother's needs however most were lazy, turned up late and did zero domestic tasks. Be aware before employing as they promise the world, charge the earth and deliver very basic assistance if they actually turn up at all. Gave my mum two days' notice before walking away due to lack of staff or staff that refused to work with Dementia patients. If you do employ their services be ready to get a weekly amendment to services when there are no staff available, which is very frustrating when the patient requires medication and there is no family member in the local vicinity to administer it. Very unprofessional with very little regard to the patient's needs.

Reply from Gabriela Ablorsu, Managing Director at Right at Home (Bridgend and Vale of Glamorgan)

We are sorry to hear your experience with Right at Home has not been positive and can assure you we take all complaints and concerns very seriously.
However, we do not believe that this experience is reflective of our excellent service where high quality and compassionate care is delivered as noted in our recent CIW inspection report, and can also be evidenced from the feedback from several other clients. It is important to remind you that our contract was directly with the local authority and our contractual obligations were fully met. It is so unfortunate that you feel this way after we provided care to your mum for almost one year and the whole arrangement was agreed with you and followed as per mum’s care and support plan.
We will always do everything in our power to deliver the highest quality care to the people we support. We look forward to the opportunity to improve the services we provide and hope to resolve any concerns relating to our service and employees.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Bridgend and Vale of Glamorgan)
from Fran M (Wife of Client) published on 7 March 2022

Submitted via Website • Report

Overall Experience

I whole heartedly recommend Right at Home for their dedication in caring for my husband.
A professional team providing reliable, kind, friendly and flexibility giving excellent care and companionship to my husband over the last 5 years and throughout the pandemic never missing a visit. My husband had

communication problems as well as mobility problems due to a stroke and between himself and his carers they soon managed to understand each other while they showered, dressed him and provided his meals.
He was a keen gardener and his companion kept close watch over him ensuring he was safe while carrying out his gardening tasks. He also enjoyed his regular exercise walking around the neighbourhood with his companion sometimes sitting on a bench watching the world pass by.
While being cared for I was confident to take some time out for myself knowing he was in safe hands.
A big thank you to everyone at Right at Home for helping both of us through this.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Bridgend and Vale of Glamorgan)
from Beryl S (Daughter of Client) published on 1 March 2022

Submitted via Postal Card • Report

Overall Experience

The care provided to my mother by Right at Home has greatly increased the quality of her life in her own home. She is fully supported with considerate, professional and efficient care by a good team of care staff who respect her as a client in need and as a person. My mother receives prompt attention

from the care staff without having to constantly ask them to do things and values their visits and indeed company when they are with her. The company management show positive interest in her care, are communicative and responsive.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Home Care Provider Owned by Right at Home UK in Bridgend

Right at Home UK Locations in Bridgend (1)

Right at Home UK Reviews in Bridgend (55)

Right at Home (Bridgend and Vale of Glamorgan)

Right at Home (Bridgend and Vale of Glamorgan)

Right at Home (Bridgend and Vale of Glamorgan)

Right at Home (Bridgend and Vale of Glamorgan)

Right at Home (Bridgend and Vale of Glamorgan)

Right at Home (Bridgend and Vale of Glamorgan)

Right at Home (Bridgend and Vale of Glamorgan)

Right at Home (Bridgend and Vale of Glamorgan)

Right at Home (Bridgend and Vale of Glamorgan)

Right at Home (Bridgend and Vale of Glamorgan)

Right at Home (Bridgend and Vale of Glamorgan)

Right at Home (Bridgend and Vale of Glamorgan)

Right at Home (Bridgend and Vale of Glamorgan)

Right at Home (Bridgend and Vale of Glamorgan)

Right at Home (Bridgend and Vale of Glamorgan)

Right at Home (Bridgend and Vale of Glamorgan)

Right at Home (Bridgend and Vale of Glamorgan)

Right at Home (Bridgend and Vale of Glamorgan)

Right at Home (Bridgend and Vale of Glamorgan)

Right at Home (Bridgend and Vale of Glamorgan)

Awards / Recognitions (10)

Loading

Loading

Loading

Loading

Promote on homecare.co.uk

Search for

Care Seekers

Job Seekers