Right at Home UK in Buckinghamshire | 2 Home Care Providers

Review of
Right at Home (Aylesbury Vale and Chiltern)
from J G (Client) published on 10 March 2025

Submitted via Website • Report

Overall Experience

All of the carers are delivering a first rate service. They think on their feet when needed and genuinely seem to have mums best interests at heart. Mum loves them and is very happy with them all.
I wouldn't hesitate to recommend Right at Home to others.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

We are so delighted to be supporting your dear mother. She is a delight and always ready to help our carers to help her. We look forward to helping her get out to the community in the coming months ahead.

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Review of
Right at Home (High Wycombe & District)
from T F (Son of Client) published on 10 January 2025

Submitted via Website • Report

Overall Experience

Mum has been receiving care visits over the last 18 months and overall the service provided has been very good. Initially it was just once a day but our need to increase to twice a day as well as varying the times was readily accommodated.
Her Rota included regular carers which was reassuring that

it wasn't frequent new faces for mum to get familiar with. They were all very understanding of mum's needs and as well as dealing with the necessary household tasks they provided a degree of companionship/friendship as well.
Communication with carers and the office has been good and any concerns/changes were immediately notified.
Regular monitoring and updating of her care plan also took place.

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Review of
Right at Home (Aylesbury Vale and Chiltern)
from Fiona C (Daughter of Client) published on 3 December 2024

Submitted via Website • Report

Overall Experience

RAH has provided care for my 93-year-old mum for over 2 years. Initially, they set out to preserve her independence at home following a fall. Over time, her physical and mental health began to deteriorate and RAH was able to adapt the care provided to meet her personal needs. The service was innovative

and flexible whilst remaining sensitive and personal. RAH provided consistency and frequently the same couple of individual carers would visit Mum at home on a regular basis. The result was that both Mum and the family could develop a trusting and understanding relationship. RAH was always approachable and responsive as needs changed or if the situation required it. For example, Mum became upset about the approach an individual carer had taken with her and RAH involved the family in a review which improved practice. RAH instigated regular and comprehensive care reviews which all parties found very helpful. Mum made good connections with her caregivers and we are pleased we chose RAH.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

We have been so delighted to look after your mother since we began in 2022. She has become a firm favourite of all of those that cared for her. Of particular note was how engaged and supportive her immediate family was for her, and working together with you all has meant that we have been able to offer more responsive and personal care. I was so delighted to be able to meet all four of her (adult) children you have all been very sympathetic. Thank you all for your support of our carers too. We are so pleased that the transition to care home has been a good experience and look forward to paying a visit to her in the coming weeks.

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Review of
Right at Home (Aylesbury Vale and Chiltern)
from Rosemary B (Wife of Client) published on 9 September 2024

Submitted via Website • Report

Overall Experience

We were a little apprehensive at first as my husband is quite a private person and doesn't like his privacy invaded. He also wasn't quite sure about not having the same person every day but soon got used to the idea. All the ladies who have been have been kind and considerate of his needs also an anaesthetic

at his age is quite a shock to the system especially if you haven't experienced one before. I would thoroughly recommend Right at Home to anybody I know needing care at any time.

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Review of
Right at Home (High Wycombe & District)
from Keith O (Son of Client) published on 4 September 2024

Submitted via Postal Card • Report

Overall Experience

Very happy with the service. All carers and office staff communicate with family over any concerns. Professional, friendly staff who always arrive at given times and we are always informed if carers are running late. Overall a very satisfied customer with the service Right At Home delivers. Would recommend

it to family and friends.

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Review of
Right at Home (High Wycombe & District)
from Tim B (Client) published on 22 August 2024

Submitted via Postal Card • Report

Overall Experience

I have been using RAH for about 2 years. I couldn't in the early days have managed without them, three times a day. Now reduced to two a day.
Pity they are so horrendously expensive. A shame I see so many different faces.

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Review of
Right at Home (High Wycombe & District)
from Gail R (Daughter of Client) published on 13 August 2024

Submitted via Website • Report

Overall Experience

The care provided for my mother by Right at Home over the years has been exemplary at all times. The management stepped up immediately if we had additional or varying needs and was always flexible and always prompt with guidance and advice, and putting what was needed in place. Most importantly Right

at Home was able to ensure regular carers who were professional and empathetic and who became friends, not just care providers.

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Review of
Right at Home (High Wycombe & District)
from Lynne R (Daughter of Client) published on 13 August 2024

Submitted via Website • Report

Overall Experience

Right at Home has provided daily care for my mother for the past 5 years.
Mum forged friendships with a number of the carers and the management did an amazing job of maintaining continuity wherever possible. All the staff were very patient and caring and also always punctual.
Most importantly, the

team made it possible for Mum to continue living independently, which meant the world to her!
Not living close by, Right at Home gave me peace of mind that Mum was well looked after.

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Review of
Right at Home (High Wycombe & District)
from Sally M (Daughter of Client) published on 13 August 2024

Submitted via Website • Report

Overall Experience

The care that Right at Home has provided for Mum over the last few years has been exceptional. They are a such professional team, extremely reliable, providing regular reviews and always on hand if you need to contact them. I cannot speak highly enough of the carers that Mum has had, not only the care

she has received but also the support, friendship and companionship that comes with it. I can't thank you enough.

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Review of
Right at Home (High Wycombe & District)
from Carol M (Client) published on 13 August 2024

Submitted via Postal Card • Report

Overall Experience

Right at Home provide excellent care for my partner. The carers are professional, kind and sensitive to his needs. They always manage to lift his spirits.

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Review of
Right at Home (High Wycombe & District)
from Jennifer W (Wife of Client) published on 7 August 2024

Submitted via Website • Report

Overall Experience

For 3 years until his death in February we used Right at Home's services to give personal care to my bedbound husband. The care given to him was exemplary. Carers made him feel at ease, were always friendly and treated him with respect and dignity. From the moment they started providing care, all involved

exhibited the utmost professionalism and kindness. They took the time to understand his specific needs, and it was clear that they genuinely cared about his well-being. They came to feel like friends. Another outstanding area was the reliability. Never having to worry about whether carers would turn up. The office would phone to advise of any delays or changes. This peace of mind was invaluable. I would certainly recommend their excellent services.

Reply from Sam Wright, Managing Director at Right at Home (High Wycombe & District)

Thank you for such a lovely review Jenny. It truly was a privilege to work alongside you to best meet the care needs of your husband. We feel that we have lost a member of our Right at Home family now that we no longer get to work with you. We wish you all the very best Jenny and do stay in touch with us.

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Review of
Right at Home (High Wycombe & District)
from Gillian Y (Daughter of Client) published on 7 August 2024

Submitted via Website • Report

Overall Experience

I contacted Right at Home after finding them in the care services directory and subsequent research. From initial assessment all the way through my mam's short period of care to the last contact with this wonderful group of people I found the whole service exemplary. All the staff treated Mam with dignity

and respect and even took the time to research her music preferences to sing with her as well as find out about her working life to enable two-way discussions, nothing was too much trouble. The care manager was very kind and accommodating; visits were adjusted, care needs were reassessed as Mam's health deteriorated and the whole service provided was professional throughout. Sadly my mam passed away after a few short weeks but it brings me comfort to know that she was looked after so well by such an amazing team of individuals. I have no hesitation in recommending 'Right at Home' to anyone looking for care for a loved one.

Reply from Sam Wright, Managing Director at Right at Home (High Wycombe & District)

Thank you for your kind words Gillian and for taking the time to submit a review of our services. Whilst we only got the opportunity to provide short-term support for your mam, we are honoured to hear that it made such a difference to Mam and such a comfort to you too. We will share your lovely feedback with the team. Thank you.

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Review of
Right at Home (Aylesbury Vale and Chiltern)
from M E (Daughter of Client) published on 7 August 2024

Submitted via Website • Report

Overall Experience

We have used the services of Right at Home from January to July 2024. A carer has come twice a week to give my mother personal care. My mother suffers from Alzheimer's and we were concerned that she would be resistant to this help. However, the manager and carers consistently provided my mum with kindness

and compassion. She enjoyed the carer's visits and the chats that they had. They were sensitive to her ups and downs and she felt safe with them. It was also nice for my husband and I to have some respite and the carers were always compassionate towards us too.

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Review of
Right at Home (Aylesbury Vale and Chiltern)
from S Y (Daughter of Client) published on 17 April 2024

Submitted via Website • Report

Overall Experience

Right at Home has been a life changer for my Mum, I live 2 hours away and they have been so kind and professional. Today I rang at short notice mid-bank holiday weekend for some urgent support for my Mum and they were there within 30 minutes - quite extraordinary, many thanks to the manager and the

team and especially the lady today - you are my Easter stars!

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

We are so glad to be able to support your mother at a time when her care needs are becoming more challenging and we are delighted to be able to adapt and respond to changes when she needs us. She has also treated our carers with the utmost respect and courtesy, making this a true partnership working with client's carer and family members.

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Review of
Right at Home (Aylesbury Vale and Chiltern)
from J R (Client) published on 11 April 2024

Submitted via Postal Card • Report

Overall Experience

I don't think I could have managed my life, in fact, I know I couldn't without the carer's wonderful support.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

You have been the most wonderful person to be with and support in many ways, your sense of humour, challenging crosswords and good conversation not least. Our team love to visit! Thank you!

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Review of
Right at Home (Aylesbury Vale and Chiltern)
from A C (Daughter of Client) published on 5 April 2024

Submitted via Website • Report

Overall Experience

Right at Home has provided incredibly flexible and responsive support for our parents. They have trained staff to meet their specific needs. When my dad has been hospitalised on numerous occasions, the manager was available at all hours and at the weekend to arrange increased help for my mum. Staff

have been very caring, and even dropped in later in the day, after their shift was over, to check in when things have been difficult. We are very grateful for all their help.

Reply from Giles Ellerton, Managing Director at Right at Home (Aylesbury Vale and Chiltern)

Thank you for your very kind message. We are proud to be able to look after your parents, and it has been a real pleasure to be able to support them both at home and enable them to continue to remain independent.

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Review of
Right at Home (High Wycombe & District)
from Shirley H (Mother of Client) published on 5 February 2024

Submitted via Website • Report

Overall Experience

We have used Right at Home for 2 and a half years and have been very happy with the service. The carers are exactly that and were really good with my son. They did everything they could to make the experience a good one, making him laugh and really looking after him.

Reply from Danny O'Reilly, General Manager at Right at Home (High Wycombe & District)

It is wonderful to learn that the work of our care team in supporting your son has been of the desired standard. We have become very familiar with his passion for Arsenal football club and all things Lifeboat related. I am told he was delighted with the Lifeboat fridge magnet that one of the care team bought him during her holiday to the coast. Thank you for your review of our care services, this will undoubtedly be useful to other families.

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Review of
Right at Home (High Wycombe & District)
from Pamela H (Client) published on 16 January 2024

Submitted via Website • Report

Overall Experience

Over the past four months, following a hip replacement surgery, I have been using Right at Home services. At first three times a day, gradually reducing to now I am independent. At all times, the carers were totally reliable, caring, professional and felt like dear friends. I cannot speak too highly

of all the staff, whether on the phone or during visits.

Reply from Danny O'Reilly, General Manager at Right at Home (High Wycombe & District)

It has been our pleasure to support you post-operatively and we are honoured to have played a part in getting you back to full independence swiftly. I know that you are once again using our care services as you recover from your second hip replacement. I am sure it will not be too much longer before one of our team bumps into you again in the supermarket as you regain your pre-operation independence, once more. Thank you for taking the time to review the care and support we have provided.

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Review of
Right at Home (Aylesbury Vale and Chiltern)
from Aila P (Wife of Client) published on 11 January 2024

Submitted via Website • Report

Overall Experience

My husband at 92 years of age sadly passed away in early December this year. Before that, we had received honest, heartfelt care from Right at Home helping us to cope with everyday requirements and we got to know the carers, their personalities, and their genuine caring spirit which we are grateful

for.

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Review of
Right at Home (Aylesbury Vale and Chiltern)
from Bridget K (Client) published on 18 September 2023

Submitted via Postal Card • Report

Overall Experience

I have been so grateful for the support given to me by Right at Home since very unsympathetic treatment in my home after a pelvic fracture in January and then resulting in partial hip replacement.
The help has meant I can continue living at home and when necessary, visit local shops with them. Right

at Home was the only agency with a five-star rating that has produced at care.

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Home Care Providers Owned by Right at Home UK in Buckinghamshire

Right at Home UK Locations in Buckinghamshire (2)

Right at Home UK Reviews in Buckinghamshire (77)

Right at Home (Aylesbury Vale and Chiltern)

Right at Home (High Wycombe & District)

Right at Home (Aylesbury Vale and Chiltern)

Right at Home (Aylesbury Vale and Chiltern)

Right at Home (High Wycombe & District)

Right at Home (High Wycombe & District)

Right at Home (High Wycombe & District)

Right at Home (High Wycombe & District)

Right at Home (High Wycombe & District)

Right at Home (High Wycombe & District)

Right at Home (High Wycombe & District)

Right at Home (High Wycombe & District)

Right at Home (Aylesbury Vale and Chiltern)

Right at Home (Aylesbury Vale and Chiltern)

Right at Home (Aylesbury Vale and Chiltern)

Right at Home (Aylesbury Vale and Chiltern)

Right at Home (High Wycombe & District)

Right at Home (High Wycombe & District)

Right at Home (Aylesbury Vale and Chiltern)

Right at Home (Aylesbury Vale and Chiltern)

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