Home Care Provider Owned by Right at Home UK in Cardiff

9.9 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Right at Home UK in Cardiff

Only the locations & reviews in Cardiff for Right at Home UK are showing below.

View the details of all 80 locations (with 3900 reviews) owned by Right at Home UK

Right at Home UK Locations in Cardiff (1)

 

1 Home Care Provider owned by Right at Home UK in Cardiff

Sort by:
View on Map
Right at Home (Cardiff & Newport)

Unit 7 Castleton Court, Off Fortran Road, Cardiff CF3 0LT 

9.9 73 reviews
"I have the best carers in the world! I enjoy them coming! Five of them in particular, well all of them are wonderful carers! I am in…"   Read all 73 reviews

Right at Home (Cardiff & Newport) provides well-qualified professionals who deliver a wide range of person-centred care in the comfort of your own or a loved one's home, helping with tasks from personal care, day to day tasks, companionships and overnights.… Read more about Right at Home (Cardiff & Newport)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Right at Home UK Reviews in Cardiff (73)

9.9
Right at Home UK has a Group Review Score of 9.9 (9.881) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Right at Home UK must have a Review Score.

Overall Experience

  • 19
  • 0
  • 1
  • 0
  • 0

Date Published

73
5
6
20
53
Review of

Right at Home (Cardiff & Newport)

from Madelaine S (Client) published on 24 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have the best carers in the world!
I enjoy them coming!
Five of them in particular, well all of them are wonderful carers!
I am in very poor health and the carers are extremely supportive!
They are also very good cooks which is important because I am a diabetic and under no circumstances can I
eat ready meals!

Reply from Laura French, Recruitment & Retention Coord at Right at Home (Cardiff & Newport)

Thank you for taking the time to complete this lovely review. We are so glad to hear how our caregivers are, and how their cooking can support you and your health needs. We will share this with the team and please reach out if you need any additional support.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Right at Home (Cardiff & Newport)

from G W (Daughter of Client) published on 25 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service provided. Carers are very caring and helpful with Mum. Always on time and staying within the allotted time.
We are very grateful for this service as our previous providers were dreadful, to say the least.

Reply from Laura French, Recruitment & Retention Coord at Right at Home (Cardiff & Newport)

Thank you for the this lovely review, we know are carers are fond of mum and we are extremely glad that our services are better suited to you!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Right at Home (Cardiff & Newport)

from R C (Wife of Client) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, very pleasant and polite carers. We look forward to them coming, they do an excellent service with dignified care.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Thank you so much for your kind comments, they are much appreciated and we will be sure to pass this feedback on to the care team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Right at Home (Cardiff & Newport)

from Gareth W (Son of Client) published on 31 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The care is not the best as things are not being done as they should be all the time some do more than others but it also doesn't help when the client is saying they don't need anything done obviously that is going to hinder the carer's job - but for instance, like showering once the client says I've
had one nothing is checked to prove so and I know for a fact that it is not happening but it doesn't matter now as the client will no longer be using your service as they are moving homes shortly out of your catchment area.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

We are sorry to hear your experience with Right at Home has not been positive and we can assure you we take all complaints and concerns very seriously. Right at Home does not discourage complaints and seeks to use feedback for continuous improvement. Our priority will always be the safety and well-being of Clients. We do everything in our power to deliver the highest quality care to the people we support. If you would like to discuss any concerns with care needs, please contact the office. We look forward to the opportunity to improve the services we provide and hope to resolve any concerns relating to our service and employees.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Right at Home (Cardiff & Newport)

from M H (Wife of Client) published on 1 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my husband over the last six months has been outstanding. The carers are genuinely kind and compassionate people. They have enabled my husband to remain safe and comfortable at home throughout his illness. My husband was consistently treated with dignity and respect and the support
from the office staff, accommodating changing needs with short notice has been excellent. I am very grateful for the support that we have received from Right at Home.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Thank you for your feedback, we will be sure to pass this on to the care team, as they are clearly doing a fantastic job.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Right at Home (Cardiff & Newport)

from Julie G (Client) published on 24 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home has been my support for around ten years plus, the carers are excellent. My regular carers have been brilliant with me and know all my needs.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Hi Julie, thank you for your kind comments. Our carers love visiting you too.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Right at Home (Cardiff & Newport)

from T S (Client) published on 13 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy having someone to talk to. I was very pleased at how fast my package was able to start. The carer I have for support is a really lovely, experienced lady.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Thank you so much for your lovely feedback, I know our care team enjoy visiting you on a regular basis.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Right at Home (Cardiff & Newport)

from Christopher S (Nephew of Client) published on 8 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A few nice words to thank the staff and office for the diligent care they've given my auntie over the past years. The carers are caring and always treat her as if she were part of their family. Keep up the great work, and hope I can write another review next year. Merry Christmas to office and cares
at Right at Home Cardiff.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Thank you for your review and positive feedback. I know our office and care team were very found of your aunt too.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Right at Home (Cardiff & Newport)

from C H (Son of Client) published on 15 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the service. The manager and her team have been excellent. They have treated my mother with great care and kindness.

Reply from Laura French, Recruitment & Retention Coord at Right at Home (Cardiff & Newport)

Hello, thank you so much for this review. We are delighted that you are happy with the service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Right at Home (Cardiff & Newport)

from Vicky P (Daughter-in-law of Client) published on 15 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looking for a service to assist my mother-in-law with her progressing dementia and came across Right at Home online. I contacted Right at Home and they sent out a lovely young lady to help discuss our needs and to assign the correct carer for my mother-in-law. The community development manager
has been so helpful and has answered any queries we have had quickly and efficiently. I highly recommend Right at Home for your in-home care needs.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Thank you for your kind words and welcome feedback on our community development manager.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Right at Home (Cardiff & Newport)

from Sophie B (Granddaughter of Client) published on 31 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care standard is great. Granddad thinks of his carers as friends. Good relationship with everyone.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Thank you for your review and your kind words Sophie. We are glad your granddad has a great relationship with his carers.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Right at Home (Cardiff & Newport)

from Judith J (Daughter of Client) published on 24 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum says of her carers that they are all so lovely and kind. The family are all able to relax in the knowledge that twice a day Mum has a visit from these kind and lovely carers.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Thank you for your kind words, and we are happy Mum looks forward to her carers visiting.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Right at Home (Cardiff & Newport)

from Sandra J (Client) published on 24 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Some of them quite good.
Got new friends as well.
Have a good laugh as well.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Hi Sandra, thank you for your kind words, and we are so happy you are making friends with our care team and having a good laugh.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Right at Home (Cardiff & Newport)

from M T (Client) published on 16 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really forward for the companion call each week. The carer is really caring and compassionate. Same care each week when able.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Thank you so much for your positive feedback, we are glad you look forward to your companionship each week, with your regular carers.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Right at Home (Cardiff & Newport)

from Kelvin D (Client) published on 12 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers have been welcoming, friendly and helpful.
I look forward to seeing them on my days.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Thank you for your review and feedback, we are thrilled to see our carers have made such a positive impact to you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Right at Home (Cardiff & Newport)

from Patricia C (Sister of Client) published on 12 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my brother had his stroke in 2021, he became very withdrawn. Since Right at Home has been involved, my brother is back to his normal stance. He is more outgoing and now enjoys meeting different people, his confidence has now been fully restored which is a joy to see.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Thank you for your review and feedback, we are thrilled to see our services have made such a positive impact on your brother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Right at Home (Cardiff & Newport)

from C B (Client) published on 10 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Is good.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Thank you for your review; we are so glad you are happy with our services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Right at Home (Cardiff & Newport)

from O M (Daughter of Client) published on 10 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely happy with the care received from Right at Home. Mum generally has good continuity with her carers, and her care times are generally well-spaced and at good times. The carers treat Mum with respect and are friendly and caring towards her. She is very happy with her care. She is
generally asked her wishes, and these are respected. The carers are kindly and supportive towards Mum. Thank you.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Thank you for your great comments; we are glad Mum is getting the quality care she deserves from her care team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Right at Home (Cardiff & Newport)

from K M (Client) published on 10 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's nice to see a friendly face every day, it stops me being depressed. They help me with my diet and because of them, I have lost 9 stone.
They help me keep my flat clean and with cooking proper meals.
I would recommend them to anybody.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Thank you for your kind words, and we are thrilled our care team have helped you achieve and assist with your weight loss. Well done, and we are so happy you would recommend us to others.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Right at Home (Cardiff & Newport)

from L B (Mother of Client) published on 10 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic company that provides the perfect care for my son.

Reply from Joe Guishard, Managing Director at Right at Home (Cardiff & Newport)

Thank you for your kind words and 5-star review in all areas.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Awards / Recognitions (10)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Right at Home UK in Bedfordshire Right at Home UK in Berkshire Right at Home UK in Buckinghamshire Right at Home UK in Cheshire Right at Home UK in Derbyshire Right at Home UK in Devon Right at Home UK in Dorset Right at Home UK in East Sussex Right at Home UK in Essex Right at Home UK in Greater Manchester Right at Home UK in Hampshire Right at Home UK in Hertfordshire Right at Home UK in Isle of Wight Right at Home UK in Kent Right at Home UK in Lancashire Right at Home UK in Leicestershire Right at Home UK in Lincolnshire Right at Home UK in London Right at Home UK in Merseyside Right at Home UK in North Somerset Right at Home UK in North Yorkshire Right at Home UK in Nottinghamshire Right at Home UK in Oxfordshire Right at Home UK in Shropshire Right at Home UK in South Gloucestershire Right at Home UK in Staffordshire Right at Home UK in Suffolk Right at Home UK in Surrey Right at Home UK in Tyne & Wear Right at Home UK in West Midlands Right at Home UK in West Sussex Right at Home UK in West Yorkshire Right at Home UK in Wiltshire Right at Home UK in Worcestershire Right at Home UK in Angus Right at Home UK in Bridgend Right at Home UK in Cardiff

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home UK to verify any information. View our terms and conditions. Right at Home UK has an Enhanced Service – more info.