Right at Home UK in Derbyshire | 1 Home Care Provider

Review of
Right at Home (Derby and Surrounding)
from Dorothy F (Daughter of Client) published on 10 March 2025

Submitted via Website • Report

Overall Experience

Mum has been expertly looked after by Right at Home for the last few years. Her needs have fluctuated over this time and it has been very useful for us that Right at Home has been able to accommodate the extra or fewer care calls that she has required. Mum has enjoyed meeting all the different carers

and we are confident that, despite our living many miles away, Mum is able to live in her own home, which is exactly where she wants to be, with the help of these dedicated professionals.

Reply from Melanie Rowland, Registered Manager at Right at Home (Derby and Surrounding)

Thank you for your lovely review. It is a pleasure to enable her to stay at home, with a care team she likes and knows.

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Review of
Right at Home (Derby and Surrounding)
from Lynne H (Daughter of Client) published on 24 February 2025

Submitted via Website • Report

Overall Experience

The team in the office are fantastic. Always available and understanding. They are very considerate of my Dad and his situation.
Our current carer is so lovely. Understanding, kind and patient.
These situations are challenging, but Right at Home makes it that bit easier

Reply from Melanie Rowland, Registered Manager at Right at Home (Derby and Surrounding)

Thank you for taking the time to leave us a review. It is nice to see that he gets on well with his care giver.

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Review of
Right at Home (Derby and Surrounding)
from Huw R (Son of Client) published on 14 February 2025

Submitted via Website • Report

Overall Experience

Right at Home have provided a wonderful service to my parents. Several friendly, caring, conscientious ladies came to our family home for 3-4 years to support my Mum in the final years of her life, and they have just started to provide a similar service for my Dad. I would describe them as angels. Their

support has provided our family with peace of mind, dignity and good humour. I can't stress enough how much they added to my Mum's quality of life as she struggled with various things, and I am sure they will do the same for my Dad.

Reply from Ruth Berry, Deputy Manager at Right at Home (Derby and Surrounding)

Thank you for your lovely review. It was a pleasure providing care for your mum, and we are very much looking forward to providing your Dad with the same service.

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Review of
Right at Home (Derby and Surrounding)
from F D (Client) published on 6 February 2025

Submitted via Website • Report

Overall Experience

All my carers have been very pleasant, and helpful. Carers have different levels of experience but they all follow directions well and have learned what I need support with and how quickly so I have been very happy with the service Right at Home Derby has provided me with. I would thoroughly recommend

them to anyone seeking support at home. This has been my first and only experience of home care so I can't say anything about value for money, but I am very satisfied with the care and service that I receive. The only reason I've rated management with 4 stars is because communication has sometimes not been as good as it could be (e.g. between the office and my daughter). However, the carers have been very willing to contact the office on my behalf to check arrangements, etc.

Reply from Ruth Berry, Deputy Manager at Right at Home (Derby and Surrounding)

Thank for your review. I am glad to hear you have had a positive experience with our care staff and look forward to continue working with you.

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Review of
Right at Home (Derby and Surrounding)
from L G (Niece of Client) published on 9 January 2025

Submitted via Website • Report

Overall Experience

I can honestly say that the team at Right At Home Derby have been amazing very personal and reactive to any changes or additional support required. We now have live-in care for my Uncle which has been seamless and a fantastic support for his well-being. To be able to remain at home was his biggest desire

and Right At Home has made that possible for him.

Reply from Melanie Rowland, Registered Manager at Right at Home (Derby and Surrounding)

Thank you for your kind words, it is a pleasure to work with you to enable your uncle to remain in his own home and for him to be safe.

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Review of
Right at Home (Derby and Surrounding)
from D P (Brother of Client) published on 31 December 2024

Submitted via Website • Report

Overall Experience

I am the court-appointed deputy for my brother who had a stroke three years ago. Not living close to my brother we depend on Right at Home to provide the primary care. Nothing is too much for them (I try to keep my requests reasonable!) replies are friendly and efficient. Delivery is always accurate.

Happy to recommend Right at Home (Derby branch in this case).

Reply from Ruth Berry, Deputy Manager at Right at Home (Derby and Surrounding)

Thank you for your review, we are happy to hear you are pleased with our service and feel you can depend on us. We look forward to working with you further.

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Review of
Right at Home (Derby and Surrounding)
from Jeanne P (Client) published on 12 December 2024

Submitted via Website • Report

Overall Experience

Right at Home has continued to excel at providing carers who are well-matched to meet my complex needs. I feel safe knowing they are highly trained and well-supported. They are a very happy team which goes a long way to improve the wellbeing of the clients.

Reply from Ruth Berry, Deputy Manager at Right at Home (Derby and Surrounding)

Thank you very much for your review, it is lovely to hear we are meeting your needs and you feel safe.

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Review of
Right at Home (Derby and Surrounding)
from Siobhan F (Client) published on 11 December 2024

Submitted via Website • Report

Overall Experience

I have been with Right at Home for over 5 years. My team of carers are professional and caring. Although the turnover has often been high they have always tried to meet my needs and provide the appropriate cover. I would recommend them.

Reply from Ruth Berry, Deputy Manager at Right at Home (Derby and Surrounding)

Thank you for your review, it has been a pleasure working with you for the past 5 years, we look forward to many more.

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Review of
Right at Home (Derby and Surrounding)
from David B (Client) published on 10 December 2024

Submitted via Website • Report

Overall Experience

Professional, caring, reassuring and meet my needs in the best ways they can. The carers are always respectful to me and encouraging in an empathetic way to get out and about which is beneficial for my confidence. One of the best decisions I have made.

Reply from John Houghton, Owner at Right at Home (Derby and Surrounding)

Thank you for the review and feedback. We are pleased that the carers help you access your local community and are making a positive difference for you.

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Review of
Right at Home (Derby and Surrounding)
from H U (Sister of Client) published on 26 September 2024

Submitted via Website • Report

Overall Experience

We have used Right at Home for over 5 years now! They are always professional, and eager to assist with any queries or problems. After a period of changes, we now have a settled care team, which meets our needs. The client has Autism, and other health issues, and therefore needs continuity in his daily

life.
His Care team and Manager are friendly, approachable, and efficient. Always eager to assist with any issues that may arise. For me personally, the online facility to read the carer's daily notes is essential. It gives me peace of mind, and enables me to keep a check on my Sibling's health and wellbeing.

Reply from John Houghton, Owner at Right at Home (Derby and Surrounding)

Hi, many thanks for leaving such a detailed review of the service over the past 5 years. The dedicated care team are pleased that you have the stability that is so important.

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Review of
Right at Home (Derby and Surrounding)
from Ashley D (Friend of Client) published on 15 May 2024

Submitted via Website • Report

Overall Experience

Cannot fault Right at Home. They have been absolutely brilliant with the care and help they have provided over the last few years. They have all gone above and beyond to help keep the lady at home. Would highly recommend them to anyone.

Reply from Ruth Berry, Deputy Manager at Right at Home (Derby and Surrounding)

Thank you for your kind words; it's been a pleasure providing care. Kindest regards from all at Right at Home.

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Review of
Right at Home (Derby and Surrounding)
from D P (Client) published on 19 March 2024

Submitted via Website • Report

Overall Experience

I found all your staff very helpful, obliging and attentive. They were also very punctual so I knew exactly when to expect them. Nothing was too much trouble. It was nice to have them in the house. I will certainly use your company again.

Reply from Melanie Rowland, Registered Manager at Right at Home (Derby and Surrounding)

Thank you for your lovely review, it is so nice to read such a positive review of the service. Just call us when you need us again.

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Review of
Right at Home (Derby and Surrounding)
from Julia W (Client) assisted by family/friend published on 14 March 2024

Submitted via Postal Card • Report

Overall Experience

Having required care for over 20 years, I can say with confidence that Right at Home are the best. I have found their carers provide a professional and compassionate service. Once here, there will be no need to look anywhere else!

Reply from John Houghton, Owner at Right at Home (Derby and Surrounding)

Thank you for the feedback and taking the time to do it. We cannot believe it is almost 9 years that we have helped support you to live an independent life. Looking forward to many more years.

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Review of
Right at Home (Derby and Surrounding)
from Keith G (Husband of Client) published on 6 March 2024

Submitted via Postal Card • Report

Overall Experience

Found the carers to be kind, helpful and capable. Nothing too much trouble and their presence and happy smiles are of great comfort. Would have great difficulty managing without them.

Reply from Melanie Rowland, Registered Manager at Right at Home (Derby and Surrounding)

Thank you for your kind words, we are very pleased to see the positive impact their attention is having.

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Review of
Right at Home (Derby and Surrounding)
from Nicola M (Daughter of Client) published on 16 January 2024

Submitted via Website • Report

Overall Experience

Thank you to Right at Home for the care and attention you provide to support my mum at home. The lady who provides care and companion support for my mum once a week gets the approach and care level absolutely spot on. I am also grateful for the immediate attention to contacting Mum and/or me when attendance

has to be altered, and to the ladies who have to step in at short notice. Mum has never been left without support. Everyone is extremely caring, gentle and efficient and I cannot express enough, how much this helps us. It just leaves me to say I am very glad I chose Right at Home to provide support for my mum. Thank you.

Reply from Melanie Rowland, Registered Manager at Right at Home (Derby and Surrounding)

Thank you for your kind words, the team are really pleased that it makes a difference to your mum and also yourself.
It is a pleasure to assist your mum to stay where she wants to be.

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Review of
Right at Home (Derby and Surrounding)
from A P (Nephew of Client) published on 2 February 2023

Submitted via Website • Report

Overall Experience

Had the pleasure to liaise with the deputy manager who professionally dealt with my initial enquiry.
We then met a day later at my aunt's to sort details and consent from my aunt.
All very precise and very appreciated last min support to the required care arranged and all regulatory parts in place.
Recommended

A+ service.

Reply from Melanie Rowland, Registered Manager at Right at Home (Derby and Surrounding)

Thank you very much for your kind words, I will be sure to pass them on to the team. It is always a pleasure to know that we are having such a positive impact on our clients and their loved ones.

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Review of
Right at Home (Derby and Surrounding)
from A T (Nephew of Client) published on 20 October 2022

Submitted via Website • Report

Overall Experience

Great dealing and communication with management who have been very reassuring and thorough. We are looking to extend the level of service now we have experienced the service and care provided.

Reply from Melanie Rowland, Registered Manager at Right at Home (Derby and Surrounding)

Thank you for your review, it is always a pleasure to hear that we are making a positive difference to our clients and their wider family.

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Review of
Right at Home (Derby and Surrounding)
from Rachel K (Friend of Client) published on 23 March 2022

Submitted via Website • Report

Overall Experience

Right At Home are outstanding carers always on time polite kind and trustworthy.
As a carer myself I understand the work required and Right At Home always complete their work to a High Standard. I would always recommend Right At Home!

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Review of
Right at Home (Derby and Surrounding)
from Joyce B (Client) published on 22 March 2022

Submitted via Website • Report

Overall Experience

Very pleased with the friendly characters and personalities of the carers that I’ve met. The care I receive is of a genuine excellent standard and fulfil my care requirements. I would be happy to recommend Right at Home to a family member or friend.

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Review of
Right at Home (Derby and Surrounding)
from A E (Wife of Client) published on 16 March 2022

Submitted via Website • Report

Overall Experience

My husband is medically vulnerable and also suffers from Alzheimer’s. I am his main carer. The last two years have been difficult, confined to home, shielding. About six months ago a carer from Right at Home started to visit us and stay with my husband for a few hours each week enabling me to get out

and catch up with life and friends.
We have an excellent carer, professional, punctual, who has built up a good relationship with my husband.
Right at Home are easy to contact and flexible when any problems and changes crop up.

Reply from Melanie Rowland, Registered Manager at Right at Home (Derby and Surrounding)

Thank you for your kind words, we are so happy that his caregiver has built a good relationship with your husband and you have found them to be professional and punctual.

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Home Care Provider Owned by Right at Home UK in Derbyshire

Right at Home UK Locations in Derbyshire (1)

Right at Home UK Reviews in Derbyshire (64)

Right at Home (Derby and Surrounding)

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