Right at Home UK in Dorset | 1 Home Care Provider

Review of
Right at Home - Bournemouth and Poole
from R E (Client) published on 5 March 2025

Submitted via Website • Report

Overall Experience

Very good, best servers I've had.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you very much for this very kind review. We always aim to be the best for all our clients and I'm so glad our amazing team has been that for you.

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Review of
Right at Home - Bournemouth and Poole
from Simon C (Son-in-law of Client) published on 22 January 2025

Submitted via Website • Report

Overall Experience

The team at Right at Home Bournemouth & Poole supported my wife and myself with care for my father-in-law for several months in at the end of 2024. Twice-daily visits were conducted professionally and with good humour, it was a pleasure to welcome the carers into our home to take a load from our shoulders

for a couple of hours a day. Whether it was cleaning bottles, making sandwiches or simply having a chat the team were great. The company's systems and the management team's responsiveness (to SMS or calls) just fed the overall feeling that we were in safe hands. I cannot compliment them highly enough nor can I recommend them more than I do to others in the same situation as ourselves.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you very much for taking the time to leave such positive feedback. Supportive words such as yours mean a lot to the team and I will pass them on to all involved in your father-in-law's care. I am so glad that our systems worked for you too. Being able to present our care notes in an easily accessible way to our clients and their families is a key part of the care we provide.

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Review of
Right at Home - Bournemouth and Poole
from Sarah T (Daughter of Client) published on 25 November 2024

Submitted via Website • Report

Overall Experience

On Thursday 7th November 2024 I had to make a call to the RAH office to ask if they could assist Dad the very next day, to take him to a hospital appointment for an x-ray. It was arranged so that Dad would be collected at 11:30 and taken to Poole Hospital for 12 noon.
Unfortunately, the X-ray revealed

a broken bone in one of Dad's ankles, and it was decided by the doctors that he should undergo further X-rays to make sure that there were no other injuries. Thankfully, there weren't, but the tests (and waiting around) took all afternoon and Dad finally arrived home around 17:30. I felt really bad that I had taken the carer away from another service user, and that it caused the office inconvenience and extra time to sort out another carer to 'stand-in' for them.
Thank you so much for dealing with this situation and for looking after Dad during the hospital appointment.
You are all amazing! Many many thanks for everything that you do, not only for Dad but for all the service users.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for the very kind words. This is how we aim to support any of our clients and we're glad we were able to stay with your Dad until the hospital said he could return home.

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Review of
Right at Home - Bournemouth and Poole
from K E (Niece of Client) published on 29 May 2024

Submitted via Website • Report

Overall Experience

My fiercely independent aunt has dementia and needed support with personal care and daily living (even though in my aunt's view she was perfectly fine, was refusing support from family and didn't want strangers in her home). Right at Home provided a core team of carers that developed a relationship

with my aunt and we couldn't have asked for a better group of professionals. Everyone has been amazing, introducing themselves slowly to my aunt, gaining her trust and gradually helping her with personal care and daily support. We have always felt confident that my aunt was being cared for with kindness, patience and compassion, even on the days when her behaviour was more challenging. As her needs increased, Right at Home were able to increase the frequency of their visits, taking on more tasks and offering suggestions to improve the quality of my aunt's life. The whole team really has gone 'above and beyond', nothing has been too much trouble and a simple thank you is not nearly enough.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your kind and insightful review. This is exactly how we approach care for any of the people we support and I am really pleased that we were able to make such a difference to your aunt's life at home.

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Review of
Right at Home - Bournemouth and Poole
from Lee M (Client) assisted by family/friend published on 24 May 2024

Submitted via Postal Card • Report

Overall Experience

I am very happy with all my carers. They are my family.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

We couldn't ask for a greater accolade than this. Thank you.

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Review of
Right at Home - Bournemouth and Poole
from Lucille S (Daughter of Client) published on 21 May 2024

Submitted via Website • Report

Overall Experience

Right at Home have provided my mum with top-class care. They are supportive to both physical and emotional needs. They are respectful and encouraging of independence where possible. My mum looks forward to seeing her carers and has regained her confidence. It has been a huge relief to our family to

know that our mum is getting such good care. The office staff are responsive and communicative. We would highly recommend Right at Home for anyone looking for professional care for their loved ones.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your really positive review, Lucille. As well as helping the people we support, we always aim to re-establish their independence as much as possible. I really appreciate you taking the time to share your thoughts and I will pass them on to all involved in supporting your mum.

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Review of
Right at Home - Bournemouth and Poole
from Julie O (Daughter of Client) published on 4 December 2023

Submitted via Website • Report

Overall Experience

I chose Right at Home, initially, as they were so highly rated despite not being the most expensive of the care-at-home companies.
Mum was, needless to say, apprehensive about having 'strangers' coming into her home however she embraced the whole idea very quickly and looked forward to seeing her ladies.

She always had a story to tell me about her visit and the carer's tales.
Over the latter years, as Mum became more fragile, I increased my time with her but was always confident that Right at Home would step in when needed.
They certainly did so when my family had an unexpected death and I needed support. They did not hesitate to accommodate me with an urgent visit to Mum.
I cannot recommend the company and their lovely carers, highly enough. They've helped Mum, been kind and respectful to her and, in turn, helped me.
If you're looking for kind and compassionate care for your loved one. These are the people!

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your incredibly kind words. They mean a massive amount and I will be sharing them with all our carers this evening in our weekly memo. I know they will be really heartened by what you've said. I'm so glad we made a difference not only to your mum but also to you and your family.

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Review of
Right at Home - Bournemouth and Poole
from Angela B (Wife of Client) published on 8 September 2023

Submitted via Website • Report

Overall Experience

Right at Home have provided care in our home for three years to my husband who has Alzheimer's. This has allowed me time to shop, spend time with the family, knowing not only was he well looked after, but was safe and able to enjoy life by focusing on the few activities he was able to engage in. Listening

to music, going out to coffee, watching his favourite films. Right at Home regularly reviewed his needs and we were very pleased with the support that my husband received.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your very kind and supportive words, Angela. We always aim not only to support the care recipient but also to give their loved ones time to undertake other activities. I will ensure your comments are passed on to all who supported your husband.

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Review of
Right at Home - Bournemouth and Poole
from R B (Nephew of Client) published on 14 August 2023

Submitted via Website • Report

Overall Experience

Genuinely caring and always flexible and prepared to make extra visits when necessary or help out with shopping trips, prescription collections and GP visits. Also, made visits to see my relative when they were in hospital.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your supportive review. I will pass your kind comments on to all who provided care to your uncle.

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Review of
Right at Home - Bournemouth and Poole
from Chrissie F (Daughter of Client) published on 18 June 2023

Submitted via Website • Report

Overall Experience

My sister and I were given the name of Right at Home (Bournemouth and Poole) by our previous care firm, who could no longer look after my father due to a reduction in staff. This company is more expensive, but overall more professional, with agreed tasks and timings for visits. Impressed that the carers

always stayed the full allocated times. Small things meant a lot. When my father had been in contact with me two days before I went down with Covid, they immediately visited him and checked him for Covid, which took them over their normal time slot. Also, the main thing for me was the way they took a personal interest in him and his painting hobby. They always treated him with dignity and spoke to him kindly. He had absolutely no objection to any of the carers and enjoyed the brief chats which broke up his day. He was well cared for from August 2022 to April 2023 when he had a fall and sadly entered a care home.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your lovely review, Chrissie. We are all going to really miss seeing your father. We wish him all the best and hope he continues his painting in his new home.

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Review of
Right at Home - Bournemouth and Poole
from Ann S (Daughter of Client) published on 30 May 2023

Submitted via Website • Report

Overall Experience

We have used several care providers and we found your service to be the best. We are happy to recommend your firm. My father did enjoy the carers’ visits. I liked the use of the list of chores on the app which were ticked off as work was done.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your very kind words. We always aim to provide the best service and I'm glad we were able to do so for your father. He will be missed by us all and we all wish him the very best for the future.

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Review of
Right at Home - Bournemouth and Poole
from Patricia S (Daughter of Client) published on 29 April 2023

Submitted via Website • Report

Overall Experience

Right at Home cared for both my parents at their home in Bournemouth. The carers are kind, hard-working, well-trained and reliable. They arrive on time, follow and record progress on the care plan, which can be viewed by the family in real-time if wished, and never leave early, unlike a previous agency

we used. They were always happy to adapt the care to the changing needs of my parents. The same carers came each week - all of this meant that my father, who was very nervous about having carers in, came to relax and look forward to their visits. I also wish to commend the efficient and effective management team, the phone is always answered, any issues and concerns are promptly dealt with, a schedule is produced every Friday and posted or emailed so that we always knew who would be visiting and when.
Ensuring that elderly relatives have the care they need is a huge challenge for families, if you are looking for peace of mind then I highly recommend Right at Home. Thank you Right at Home.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you very much for your lovely review, Patricia. We always strive to provide this level of service and I'm glad it made such a difference to you, your parents and your family. I will pass your positive words on to all involved in your parent's care and I know everyone will appreciate your recognition.

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Review of
Right at Home - Bournemouth and Poole
from Sarah G (Daughter of Client) published on 26 January 2023

Submitted via Website • Report

Overall Experience

I can't speak highly enough of the fantastic and professional care my elderly parents received from the Right at Home team. The carers are truly outstanding, compassionate people who went above and beyond to make sure my mum and dad were looked after, reassured and safe in their home. They were always

on time, often staying longer and showed great kindness and respect for their well-being and dignity. Their skill was such a huge reassurance for me, knowing they were in safe hands and that the carers would always let me know if there were any worries. Without them, I don't know how we have survived as a family and they enabled Mum and Dad to stay at home for long as was possible. The office team were always so understanding and professional, accommodating their changing needs and a pleasure to deal with. My mum was extremely reticent to accept care, but their gentle approach was spot on and she absolutely loved them coming. 'Thank you' is not enough!

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your very kind words, Sarah. I am glad we were able to do this because it is exactly what we always aim to achieve. We all loved visiting your mum and dad and we wish them the very best for the future.

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Review of
Right at Home - Bournemouth and Poole
from J N (Daughter of Client) published on 10 January 2023

Submitted via Website • Report

Overall Experience

Right at Home have given my mother superb care. She is consulted about what she would like to eat and helped to sit outside when possible. All big pluses when she wishes to maintain her independence. The rapport she has built up with the staff is lovely as she tends to see the same people week in week

out. A very big plus and all too often not the case. When you do not live nearby it's comforting to know she is well cared for. Highly recommended.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your very kind words. They mean a great deal and will passed on to all involved with your mother's care.

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Review of
Right at Home - Bournemouth and Poole
from B P (Wife of Client) published on 27 October 2022

Submitted via Postal Card • Report

Overall Experience

Excellent care is given to my husband.
Kind, caring and reliable, twice a day and very friendly - makes him laugh.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you so much for your kind words.
It is so nice to be able to bring a bit of humour to work with us.

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Review of
Right at Home - Bournemouth and Poole
from Margaret E (Wife of Client) published on 29 August 2022

Submitted via Website • Report

Overall Experience

Right at Home has provided support for my husband for the preceding five months and continues to do so. From the first assessment carried out in our own home the care he has been given has been of the top quality. The carers who look after him are always extremely efficient, professional and very caring.

They are always bright and cheerful and carry out their duties with the brightest of smiles and nothing is too much for them. On the occasions I need to contact the office (often to request extra sessions) the office staff are always very welcoming and deal with my requests very quickly, pleasantly and efficiently.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your very kind words. We all love coming to see you and your husband at home and I'm really glad that you find both our carers and the office team efficient and professional. I will be sure to pass on your comments to all involved.

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Review of
Right at Home - Bournemouth and Poole
from Kathryn C (Daughter of Client) published on 5 August 2022

Submitted via Website • Report

Overall Experience

We’ve been extremely happy with the service provided by Right at Home. The carers are kind and caring, and they’ve always delivered mums care with dignity and respect. The office staff are professional and deal with any queries promptly and efficiently. I would have no hesitation in recommending them

to others.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your supportive and kind review, Kathryn. This is exactly the kind of service we always aim to provide.

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Review of
Right at Home - Bournemouth and Poole
from D S (Daughter of Client) published on 3 February 2022

Submitted via Website • Report

Overall Experience

Right at Home looked after my dad, and the quality of his care was outstanding.
The carers were warm and caring towards him, highly skilled professionals, who communicated exceptionally well, as did the lovely office team of girls.

Right at home is an excellent all round service, which I cannot

praise enough and would most certainly recommend to anyone 100%.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your lovely review. We all really appreciate it and I will ensure that everyone involved is made aware of the incredibly positive things you've said. Thank you also for recognising the professionalism of our carers. We are fortunate to have such a superb team.

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Review of
Right at Home - Bournemouth and Poole
from S W (Daughter of Client) published on 22 December 2021

Submitted via Website • Report

Overall Experience

Without exception, the service Mum and her family have received from Right at Home has been excellent. The quality of care is outstanding, the carers are not just genuinely warm and caring human beings but also highly-skilled professionals who are both proactive in solving problems (either relating

to the person or their property), while calm and capable in the event of an emergency. The organisation of care is exemplary. Right at Home are flexible in accommodating continual adjustments (requested by visiting family members) but meticulous in ensuring that Mum's care is never compromised. The communication is exceptional, the Out-of-Hours number is always staffed by someone who can actually assist, every week Mum receives written confirmation of who her carers will be and when they will call, and whenever family get in touch we always get an immediate and helpful reply. Right at Home are fundamental not just to Mum's safety and care but her well-being and happiness.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for this incredibly generous review. The level of service you describe is exactly what we aim to provide for every client and I am heartened to hear that both your Mum and the wider family have had their quality of life enhanced by what we do. Your words mean a great deal to us and I will ensure that they are passed on to the whole of the team involved with your Mum's care and support.

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Review of
Right at Home - Bournemouth and Poole
from K F (Daughter of Client) published on 2 December 2021

Submitted via Website • Report

Overall Experience

Right at Home are amazing! My mum has complex needs that are very stressful for her and our family. They take away a lot of that stress by being there for us - always. My mum has found it hard to engage with professionals, so I was wondering how this was all going to work but there are no issues. Mum

has made a good relationship with her carers and they support her. Mental health issues are hard, despite the increased awareness nowadays. I feel no judgement from them - just full on support.
All I can ever say to them is thank you.

Reply from Andrew Davis, Owner at Right at Home - Bournemouth and Poole

Thank you for your incredibly kind review. This is exactly what we aim for with our care and we hope to continue to do so well into the future.

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Home Care Provider Owned by Right at Home UK in Dorset

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Right at Home - Bournemouth and Poole

Right at Home - Bournemouth and Poole

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Right at Home - Bournemouth and Poole

Right at Home - Bournemouth and Poole

Right at Home - Bournemouth and Poole

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Right at Home - Bournemouth and Poole

Right at Home - Bournemouth and Poole

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Right at Home - Bournemouth and Poole

Right at Home - Bournemouth and Poole

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Right at Home - Bournemouth and Poole

Right at Home - Bournemouth and Poole

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Right at Home - Bournemouth and Poole

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