Right at Home UK in Essex | 3 Home Care Providers

Review of
Right at Home (Colchester & District)
from S H (Client) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

All the carers are very supportive, willing to do anything I ask and treat me with dignity all the time.

Reply from Ben Flannery, Recruitment Executive at Right at Home (Colchester & District)

Thank you so much for this lovely feedback. The team will be so pleased you are happy with their support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Colchester & District)
from Lilian P (Client) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

The ladies are helpful

Reply from Ben Flannery, Recruitment Executive at Right at Home (Colchester & District)

Thank you so much for your review, assuring you of our best attention at all times.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Brentwood, Billericay & Rayleigh)
from B J (Daughter of Client) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

I have used R at H for mums care approx 9 years and care has been increased to suit mums needs over that time. All my dealings with R at H have been totally positive and the care mum receives is consistently good. Carers are all friendly and treat mum with dignity and care. Nothing is too much trouble.

The office staff are also very helpful.

Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)

Many thanks for your positive and kind words. It is always a pleasure to visit Mum our carers really enjoy seeing her and have built up great, trusting relationships over the years. We very much look forward to seeing you at our Easter community event.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Brentwood, Billericay & Rayleigh)
from Lee B (Daughter of Client) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

Right at home are an amazing care company. Having swapped carers, the difference was apparent on the first day. The carers, "care" and do what's right for the client (my mum) they all use common sense and care for my mum as I would, which makes me feel confident with her in their hands. Amazing!

Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)

Many thanks for your review and kind comments. Our carers really enjoy visiting Mum and appreciate great feedback from our clients. We very muck look forward to seeing you and Mum at our Easter community event very soon.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Bishop's Stortford & Braintree)
from Angie R (Friend of Client) published on 27 March 2025

Submitted via Website • Report

Overall Experience

I needed to set up home care for an elderly neighbour before being discharged from hospital.
It was essential to research and find a good, reliable and professional agency.
And WOW! Have we chosen well!
I called Right At Home on a Friday afternoon, the care manager visited and assessed her in hospital

on Monday and care commenced on Tuesday. She was then able to be discharged home same day.
The care is exceptional. Manager listens and acts on any concerns and implements changes to care plan when needed.
The careers always arrive promptly with a smile and often a hug, nothing too much trouble.
The on line access to the rota is so helpful and allows us to see who and what time the carers are coming in.
After every visit, I am able to read the audit written by the carer.
The visits enable her to continue living at home independently with support! She loves the girls. As well as the physical care, the chats and laughter are a tonic! Better than any medicine!
Well done ALL at Right At Home

Reply from Christopher Neal, Managing Director at Right at Home (Bishop's Stortford & Braintree)

Thank you for taking the time to write such a comprehensive review! What you have written has made our day and we'll be sharing with the whole team who provide the homecare support. It is an absolute pleasure to support your neighbour, thank you again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Brentwood, Billericay & Rayleigh)
from J D (Daughter of Client) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

I would highly recommend the whole team at 'right at home'. Their care and communication is excellent. It puts the family’s minds at rest that mum is so well looked after. They have become a brilliant part of the team caring for Mum so she can remain in her own home. Mum's support network is family

and right at home.

Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)

We really appreciate your feedback and your kind words. It is an absolute please caring for your Mother, her carers really look forward to visiting her.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Bishop's Stortford & Braintree)
from K G (Daughter of Client) published on 5 March 2025

Submitted via Website • Report

Overall Experience

A very positive experience so far with all the girls from Right at Home, mum is very happy with the care given! Lovely conversations about mutual interests and mum is relaxed and enjoying their company!

Reply from Christopher Neal, Managing Director at Right at Home (Bishop's Stortford & Braintree)

What a lovely surprise to receive this feedback! Thank you very much, we're all really glad to hear that everything is going well. Best wishes from all of us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Colchester & District)
from S M (Client) published on 10 February 2025

Submitted via Website • Report

Overall Experience

The carers who support me are amazing. Excellent at supporting me practically and great company as well. The office staff I have dealt with have also been brilliant. Overall Right At home Colchester has a super kind and helpful team! Thank you.

Reply from Ben Flannery, Recruitment Executive at Right at Home (Colchester & District)

Thank you so much for taking the time to provide this lovely feedback. The Care team and Office team alike will be so pleased you are happy with their support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Brentwood, Billericay & Rayleigh)
from Clare C (Stepdaughter of Client) published on 5 February 2025

Submitted via Website • Report

Overall Experience

We have been extremely pleased with the care received for my step father. All the staff were professional, trustworthy, punctual and friendly. We have had a lot of changes to care schedules over the months and these were handled promptly and obligingly by the office staff.
Communication between family

and caregivers/office staff was very good and the ability to use an app to view details of each visit was invaluable. We felt that Right at Home was an extension of family and that they often went above and beyond for clients and families.
We noted that each caregiver made a real effort to get to know my stepfather and alter food choices and activities to suit his needs together with maintaining his dignity. The carers gave support, advice, and suggestions which were much appreciated by friends and family. The level of care, support, and friendship were exceptional and we honestly don't know how we would have coped without them.

Reply from John Walsh, Owner at Right at Home (Brentwood, Billericay & Rayleigh)

Many thanks for your very kind words. It was an absolute pleasure to care for your Step Father and it was lovely to see him enjoying himself at some of our community events. Everyone from Right at Home wish him the very best in the future.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Bishop's Stortford & Braintree)
from J S (Client) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience

I contacted this company because it was local as I needed help at home following major surgery. The package was set up really quickly. I was visited by a member of staff to see what I actually required and to assess the suitability of my home for their staff/carers. I had daily help for 17 days and

found everyone to be friendly, caring and willing to do both personal care and household tasks. This made me more independent and able to cope when they left. I looked forward to their visits, and laughter being a good medicine too!

Reply from Christopher Neal, Managing Director at Right at Home (Bishop's Stortford & Braintree)

Thank you for your detailed review about our home care service, it was a pleasure to read and we'll be sharing your comments with the team. We try to be as responsive to our Clients as possible and as you say, it's good to have a laugh too!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Colchester & District)
from V G (Client) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience

Carers are like attentive family.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Thank you so much for taking the time to provide this lovely feedback. The team will be so pleased you are happy with their support. Assuring you of our best attention at all times.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Colchester & District)
from J C (Husband of Client) published on 30 December 2024

Submitted via Postal Card • Report

Overall Experience

The most caring two ladies we have ever met who are prepared to undertake any and many varying jobs. They have lovely personalities, although both are different in many ways. Always punctual and smart and equipped to carry out the projects required.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Thank you so much for taking the time to provide this lovely feedback. It really is appreciated and means so much to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Colchester & District)
from M S (Client) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

I am very grateful for the care provided by Right at Home. The carers are friendly, caring, and efficient and I feel looked after by the carers and the company. The carers often go out of their way to provide more than just the basic care. For example, shopping, collecting medication, and providing

companionship.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Thank you for taking the time to provide us with this lovely feedback. We really do appreciate it.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Colchester & District)
from Marion B (Client) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience

Lovely carers, lots of laughs, and good choices of venues.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Thank you so much for the kind feedback. We can assure you that the team will continue to provide great support and lots of laughs too!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Colchester & District)
from Rhona J (Daughter-in-law of Client) published on 27 November 2024

Submitted via Postal Card • Report

Overall Experience

My mother-in-law is receiving exceptional care and her needs are fully met, her dignity and respect are a priority. The care services go above and beyond to ensure she is personally cared for. We feel that the service my mother-in-law receives is with the utmost compassion and professionalism. Her main

carer is becoming an integral part of her daily care which ensures the family are reassured she is happy and safe in her home.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Thank you for taking the time to provide this kind and valuable feedback. We really appreciate it and we will strive to ensure we continue to provide the highest standards of care and support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Colchester & District)
from D B (Client) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience

All the staff are very kind and helpful and full of understanding.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Thank you very much for your kind feedback. We really appreciate it and we assure you of our continued efforts.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Colchester & District)
from R M (Client) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience

Very happy with the service.

Reply from Peter Flannery, Owner/MD at Right at Home (Colchester & District)

Thank you for taking the time to provide this wonderful feedback. We really appreciate it and we will continue to make every effort to provide the highest standards of support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Bishop's Stortford & Braintree)
from Sue K (Daughter of Client) published on 19 November 2024

Submitted via Website • Report

Overall Experience

Myself & my sister are so happy with all the carers & that they are helping both my mum & dad to cope with the situation they are in. I will be telling all my friends about you & your wonderful service & team.

Reply from Christopher Neal, Managing Director at Right at Home (Bishop's Stortford & Braintree)

It's wonderful to know that we are making a difference for you and your family. Great to meet you again the other week too. I will be passing your comments on to the rest of the team - very much appreciated. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Bishop's Stortford & Braintree)
from Alison S (Daughter of Client) published on 25 October 2024

Submitted via Website • Report

Overall Experience

From the moment we first met with the manager of Right at Home we knew we had chosen well and that Dad would be in safe and caring hands. All of the caregivers were always so helpful, polite, and friendly. After only the first few visits we felt very comfortable with the carers being in the home and

we could not have imagined coping without them. Every visit often began and ended with a smile and/or a hug and encouraging kind words. They would chat with my Dad and there was plenty of laughter. Nothing was ever too much trouble. All the staff, including the manager, went above and beyond on many occasions, including making special trips out when it was necessary. None of us expected my Dad's palliative care to be as short as it was. However, the care he received was excellent and we as a family are so grateful for the incredible support we received both during those difficult last days and also since Dad passed away.
I would totally recommend Right at Home without any hesitation.

Reply from Christopher Neal, Managing Director at Right at Home (Bishop's Stortford & Braintree)

Thank you for the detailed feedback on the service. We take great pride in making even a small difference to families at difficult times, so your feedback means the world to the team. We all wish you and the whole family the best for the future.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (Bishop's Stortford & Braintree)
from Clare E (Daughter of Client) published on 23 October 2024

Submitted via Website • Report

Overall Experience

At last I have found the right care agency for my dear Mum! I can honestly say that Right at Home have changed my and Mums lives for the better. We had tried several other agencies but they did not compare to the excellent care mum is now receiving. Right at home are genuinely caring and very professional.

Mum now welcomes the carers into her home whereas before with her Alzheimer's she didn't want to open the door! It's clear to see why Mum is now so much more stable and happy. The carers speak to her with respect and her every need is met. The care team always go that extra mile to ensure Mum is safe and comfortable. From my experience Right at Home carers provide the quality of care you usually only find from nursing care. Online client access to the roster and carer comments for each visit is invaluable. It's very reassuring to see how Mum is feeling and means any issues can be immediately addressed. Thanks also to the management and co-ordinators. Your carers are a credit to you!

Reply from Christopher Neal, Managing Director at Right at Home (Bishop's Stortford & Braintree)

Reading your review has made my day & I know the whole team will be delighted to receive such high praise. We are dedicated to making a difference in our Clients' lives, day in, and day out, so it is wonderful to know that our efforts are working for your wonderful mother. One of the reasons I started this service was to right the wrongs of my grandfather's poor care with dementia, so it is a personal mission for me when it comes to dementia. Best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Home Care Providers Owned by Right at Home UK in Essex

Right at Home UK Locations in Essex (3)

Right at Home UK Reviews in Essex (180)

Right at Home (Colchester & District)

Right at Home (Colchester & District)

Right at Home (Brentwood, Billericay & Rayleigh)

Right at Home (Brentwood, Billericay & Rayleigh)

Right at Home (Bishop's Stortford & Braintree)

Right at Home (Brentwood, Billericay & Rayleigh)

Right at Home (Bishop's Stortford & Braintree)

Right at Home (Colchester & District)

Right at Home (Brentwood, Billericay & Rayleigh)

Right at Home (Bishop's Stortford & Braintree)

Right at Home (Colchester & District)

Right at Home (Colchester & District)

Right at Home (Colchester & District)

Right at Home (Colchester & District)

Right at Home (Colchester & District)

Right at Home (Colchester & District)

Right at Home (Colchester & District)

Right at Home (Bishop's Stortford & Braintree)

Right at Home (Bishop's Stortford & Braintree)

Right at Home (Bishop's Stortford & Braintree)

Awards / Recognitions (10)

Loading

Loading

Loading

Loading

Promote on homecare.co.uk

Search for

Care Seekers

Job Seekers