Right at Home UK in Lancashire | 2 Home Care Providers

Review of
Right at Home (Preston & South Ribble)
from J S (Daughter of Client) published on 7 February 2025

Submitted via Website • Report

Overall Experience

Have used Right at Home for providing companionship visits and care for my mum for the last 12 months and they have been excellent. Mum has really enjoyed their visits, she is treated with kindness and respect and whenever I've needed extra support for mum they've always been there and happy to help.

I must mention particularly mum's favourite carer, she has been absolutely fabulous with mum, nothing has been too much trouble and she has always gone out of her way to help me support mum. She very quickly built a good relationship with my mum, who felt very comfortable and safe with her. I would highly recommend her.

Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)

Thank you for taking the time to share your feedback. It is a pleasure to care for your Mum and I am delighted to hear that nothing is too much trouble for our carers with their support of your Mum. We really appreciate the fact that we have wonderful carers that want to do their very best for our clients.

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Review of
Right at Home (Preston & South Ribble)
from Joe R (Brother of Client) published on 25 October 2024

Submitted via Website • Report

Overall Experience

I recently sought home care services for my older brother through Right at Home in Preston, Lancashire. Despite being far away in the USA, I was thoroughly impressed with their professionalism and dedication. From my initial contact to his safe arrival at his rental, the team was outstanding.
The management

team was the best I dealt with from a distance. They provided a detailed care plan and cost estimates, which were immensely helpful in making informed decisions. They even arranged for a taxi service from the Airport and ensured seamless communication throughout the process.
Their all-round professionalism and commitment to high-quality care reassured me that my brother was in capable hands. The seamless handling of his arrival from five thousand miles away is commendable.

Reply from Gavin Preston, Managing Director at Right at Home (Preston & South Ribble)

Thank you for your wonderful feedback. It is a pleasure supporting your Brother and making all the arrangements, anything we can do to take pressure off you and your family. We have the belief that we don't just look after our clients, we look after their families as well. Thank you. All the best.

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Review of
Right at Home (East Lancashire & Ribble Valley)
from Andrew C (Husband of Client) published on 19 September 2024

Submitted via Website • Report

Overall Experience

The team at Right at Home East Lancashire and Ribble Valley - and they are a team - have been providing care and support to my wife for a couple of years on a daily basis. Both she and I can not speak highly enough of this friendly, caring, professional, local and truly wonderful group of human beings

who provide tailored personal care and support to my wife at our home. They are reliable and go the extra mile every time without asking. The office team are supportive, approachable and proactive. The carers are without exception amazing, caring and loving in equal measure. We have no hesitation in recommending them to anyone else needing care and support. I know I can trust them with my wife's welfare and well-being.

Reply from Lisa Tomlinson, Business Development & Community Engagement Officer at Right at Home (East Lancashire & Ribble Valley)

Thank you very much for your kind review! We appreciate you taking the time and the feedback you have provided.

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Review of
Right at Home (East Lancashire & Ribble Valley)
from Tony B (Son of Client) published on 10 September 2024

Submitted via Website • Report

Overall Experience

A great service with caring, trustworthy and reliable staff. They've worked with us through issues brought about by my dad's condition with sensitivity and consideration. The office staff keep me up-to-date with any information I may need and are always friendly and helpful. I'd highly recommend them.

Reply from Lisa Tomlinson, Business Development & Community Engagement Officer at Right at Home (East Lancashire & Ribble Valley)

Thank you for your kind review regarding our services. We appreciate the feedback!

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Review of
Right at Home (Preston & South Ribble)
from B L (Son of Client) published on 18 June 2024

Submitted via Website • Report

Overall Experience

I have found that the service provided by Right at Home has been consistently professional; friendly and reliable. They have helped my dad become much more confident and I know he looks forward to their visits.

Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)

Thank you very much for your feedback. We are delighted to hear that your Dad looks forward to the visit from our care team. Thank you.

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Review of
Right at Home (East Lancashire & Ribble Valley)
from B G (Husband of Client) published on 20 May 2024

Submitted via Postal Card • Report

Overall Experience

Very professional and dedicated company with caring and experienced staff who were excellent when they looked after my wife last year.

Reply from Julie Foote, Owner at Right at Home (East Lancashire & Ribble Valley)

It was an absolute pleasure to care for your wife. I will pass on to the team your very kind review.

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Review of
Right at Home (East Lancashire & Ribble Valley)
from C N (Daughter of Client) published on 14 May 2024

Submitted via Postal Card • Report

Overall Experience

Everyone, from the carers who care for my mum to the staff in the office, are lovely, kind and helpful and always assist in every way, even at very short notice. Always accommodate both our needs. Right At Home any day as a care provider. Thanks for everything you do.

Reply from Julie Foote, Owner at Right at Home (East Lancashire & Ribble Valley)

Thank you so much, we really appreciate your fantastic review and it's lovely for our deserving staff to get such great feedback.

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Review of
Right at Home (East Lancashire & Ribble Valley)
from C T (Daughter of Client) published on 23 April 2024

Submitted via Postal Card • Report

Overall Experience

Professional service. Excellent care staff. We are very happy.

Reply from Julie Foote, Owner at Right at Home (East Lancashire & Ribble Valley)

Thank you, we value your feedback and I'm delighted that you are happy with our service.

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Review of
Right at Home (Preston & South Ribble)
from Haleema I (Client) published on 19 April 2024

Submitted via Website • Report

Overall Experience

I've been with this firm 4 months this month, it has changed my life completely, I am treated like a queen by all the carers, office personnel and owners, I have never received this sort of care and respect from any other care providers in 18 years of receiving care, I would recommend this company to

any person that would like to receive the same treatment I'm getting. They stay the full time, and nothing is too much trouble, if you have an emergency like yesterday I'd cancelled my teatime call because I was at the hospital for an operation it got done earlier than expected and the office replaced my call immediately, I live alone and this meant the world to me, please give this remarkable firm a chance, a big thank you.

Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)

I am delighted that the whole team are making such a positive difference in your quality of life. Its a privilege to make a positive difference in your life.

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Review of
Right at Home (East Lancashire & Ribble Valley)
from M B (Client) published on 21 March 2024

Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care I get and I have recommended you to others.

Reply from Susan Foote, Owner at Right at Home (East Lancashire & Ribble Valley)

Thank you for your kind review and we are delighted that you have recommended us to others.

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Review of
Right at Home (East Lancashire & Ribble Valley)
from Dorothy M (Client) published on 21 March 2024

Submitted via Postal Card • Report

Overall Experience

My help comes for two hours each Tuesday. She is punctual and polite and I appreciate all the things she does for me. I look forward to her visit and pleasant company and my house is clean and tidy, which I couldn't achieve myself.

Reply from Julie Foote, Owner at Right at Home (East Lancashire & Ribble Valley)

We're really glad you're happy with our service, thank you for your review.

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Review of
Right at Home (Preston & South Ribble)
from Anna P (Wife of Client) published on 15 February 2024

Submitted via Website • Report

Overall Experience

We are very happy with the carers who come every day for a few hours to provide care for my husband. They are very respectful and treat him with dignity. Friendly, helping, sensitive and understanding. Very happy with the service. We are very grateful.

Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)

Thank you very much for taking the time to share your feedback on the care we provide your husband. Our care team will be delighted to get such good feedback as they put so much care and attention into delivering the best possible care.

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Review of
Right at Home (Preston & South Ribble)
from Richard I (Husband of Client) published on 13 February 2024

Submitted via Website • Report

Overall Experience

Satisfactory. Carers are good. Happy to do anything we ask and friendly. Disappointed with inflexibility regarding medications. Also, we have received three invoices so far, two of which were incorrect.

Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)

Thank you very much for your feedback. I will immediately look into the invoicing situation and get back to you. We put right any errors and ensure your experience of the management of the package improves to the 5* level we strive for. Apologies for any inconvenience.

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Review of
Right at Home (Preston & South Ribble)
from J G (Wife of Client) published on 22 November 2023

Submitted via Postal Card • Report

Overall Experience

Carers are excellent. Have been using your service since May 23. No problems at all.
My husband was not keen at first but has now got used to the carer's weekly visits.
I recently spent two nights away and had no worries at all about leaving my husband in the capable hands of your staff.
Many

thanks.

Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)

Thank you very much for your feedback. Knowing that you can get some time away safe in the knowledge your husband is in safe hands is great to hear.

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Review of
Right at Home (Preston & South Ribble)
from S B (Daughter of Client) published on 16 November 2023

Submitted via Postal Card • Report

Overall Experience

Right at Home staff always showed a personal touch with my parents. They took time to chat with them daily and treated them like family members. They also monitored their general health and well-being and contacted us if they had any concerns.
It was such a shame that they couldn't provide the timeslots

we required due to the distance between clients so we had to use another care provider. I will always recommend Right at Home.

Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)

Thank you for your review. Importantly I am pleased that you were happy with the standard of care, communications with the office team and the quality of the companionship. We are also sorry that given other client commitments and the earlier morning call required and the travel time to get there we were not able to accommodate your required call 30 minutes earlier than the time we had been fulfilling. We explored every option we could think of to be able to accommodate your requirements.

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Review of
Right at Home (East Lancashire & Ribble Valley)
from E H (Client) published on 9 November 2023

Submitted via Postal Card • Report

Overall Experience

I am very grateful to have been rushed from the hospital by my solicitor. I am now very fortunate to be cared for, in my own home, by Right at Home.
I fully agree with their ideals and standard of care, aiming to increase my independence, and soon I may be able to use my equipment and again for daily

showers.
I couldn't do this without the care if my great team of carers.

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Review of
Right at Home (Preston & South Ribble)
from J N (Client) published on 27 June 2023

Submitted via Postal Card • Report

Overall Experience

All staff very good. Standard of care and support very good.

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Review of
Right at Home (Preston & South Ribble)
from J H (Husband of Client) published on 20 June 2023

Submitted via Postal Card • Report

Overall Experience

Friendly and attentive staff who go the extra mile.

Reply from Gavin Preston, MD at Right at Home (Preston & South Ribble)

Thank you. It is great to hear that the team go the extra mile, it is something that we always endeavour to do.

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Review of
Right at Home (Preston & South Ribble)
from Dorothy H (Client) assisted by family/friend published on 20 June 2023

Submitted via Postal Card • Report

Overall Experience

Excellent. Friendly staff who go the extra mile.

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Review of
Right at Home (Preston & South Ribble)
from Sylvia B (Client) published on 20 June 2023

Submitted via Postal Card • Report

Overall Experience

Good people, very kind and caring.

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Home Care Providers Owned by Right at Home UK in Lancashire

Right at Home UK Locations in Lancashire (2)

Right at Home UK Reviews in Lancashire (96)

Right at Home (Preston & South Ribble)

Right at Home (Preston & South Ribble)

Right at Home (East Lancashire & Ribble Valley)

Right at Home (East Lancashire & Ribble Valley)

Right at Home (Preston & South Ribble)

Right at Home (East Lancashire & Ribble Valley)

Right at Home (East Lancashire & Ribble Valley)

Right at Home (East Lancashire & Ribble Valley)

Right at Home (Preston & South Ribble)

Right at Home (East Lancashire & Ribble Valley)

Right at Home (East Lancashire & Ribble Valley)

Right at Home (Preston & South Ribble)

Right at Home (Preston & South Ribble)

Right at Home (Preston & South Ribble)

Right at Home (Preston & South Ribble)

Right at Home (East Lancashire & Ribble Valley)

Right at Home (Preston & South Ribble)

Right at Home (Preston & South Ribble)

Right at Home (Preston & South Ribble)

Right at Home (Preston & South Ribble)

Awards / Recognitions (10)

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