Right at Home UK in North Somerset | 1 Home Care Provider

Review of
Right at Home (North Somerset)
from A U (Daughter of Client) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

When I was finding a suitable care agency for Mum straight away I found them very friendly and helpful, nothing was too much trouble.
Mum seems very happy with the carers, it's nice to get a report each time the carers have been.
It's also nice to have the manager coming to Mum's home, and having

a regular catch-up with me and Mum. Seeing how things are going, and being able to change things according to how Mum is coping. Very pleased with the care agency. Top marks from me! The only thing would be nice to have pictures of the carers who are looking after Mum.

Reply from Jasmine Frost, Care manager at Right at Home (North Somerset)

Thank you so much for sharing your experience! I'm thrilled to hear that you and Mum have found Right at Home to be friendly and attentive. It's wonderful that the regular updates and visits from the manager are making a positive difference. Your suggestion about having pictures of the carers is a great idea, and I'll make sure to pass that along.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (North Somerset)
from K H (Client) published on 29 October 2024

Submitted via Website • Report

Overall Experience

I get along with all the Carers very well and it's a highlight of my day to see them.
My main Carer is over twice a week and we get along very well! She's extremely understanding of my abilities and also my struggles and thinks of potential issues I may face with my mobility before even I do! She's

definitely a highlight of my week and I always can't wait for the next visit!
I am able to access the community with her which gives me a great sense of freedom that I feared I wouldn't get back after my mobility declined.
We've built up a very strong helping relationship.
My carer is an absolute delight to be around and she has my full trust. She is efficient, caring, and overall just an amazing human being! I could not be happier with the care I receive from her and the other Carers.
As a whole, the company seems very understanding of my struggles. There's no attempt to tick boxes (or it doesn't show that way in reviews) which makes them a perfect person-centred approach to care.

Reply from Grant Attwood, General Manager at Right at Home (North Somerset)

Thank you so much for this brilliant feedback for our amazing Care Team. And also for your kind words about the fact that we do not just "tick boxes". It is so wonderful to hear that you feel this way. This really means a lot to us, and I am so pleased that we have been able to support you in such positive and meaningful ways. Wishing you all the very very best.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (North Somerset)
from Andrew B (Son of Client) published on 28 October 2024

Submitted via Website • Report

Overall Experience

Right at Home have been amazing looking after my Mum. Although having to have someone in to care for a beloved parent is a hard choice, Right at Home has made it easy. They have been able to provide support when needed, advice when needed, and a friendly ear. They have made Mum feel like she has a friendly

ear coming around three times a day especially when she's suffering from Alzheimer's. It's a comfort knowing Mum has been looked after by people who care.
I'd have no hesitation in recommending their service.

Reply from Jasmine Frost, Care Manager at Right at Home (North Somerset)

Thank you so much for your heartfelt review! We're delighted to hear that Right at Home has been able to provide such compassionate support for your mum, especially during this challenging time.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (North Somerset)
from Tilly F (Granddaughter of Client) published on 23 October 2024

Submitted via Website • Report

Overall Experience

Right at Home have been a part of our family for 2 years now. Providing care to my elderly grandmother who has dementia. The care which is being provided is excellent. She has regular carers coming to visit which is very important for us as it means Nan receives consistency in her care. Carers and office

staff have treated the whole family with respect and always there to support us when needed. The carers are always finding new ways to support my nan. She is looked after so well. Thank you everyone at Right at Home.

Reply from Micala Small, Registered Manager at Right at Home (North Somerset)

Thank you so much for the feedback, we are glad you are enjoying the service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (North Somerset)
from Ruth B (Client) published on 21 October 2024

Submitted via Website • Report

Overall Experience

I have got nothing but praise for your staff, they are always cheerful and will do anything you ask them to do. They would even walk the dog if I had one! One criticism - I would be very grateful if your office would ring me and tell me the time of my visit is changed, apart from that everything is

1st class.

Reply from Micala Small, Registered Manager at Right at Home (North Somerset)

Thank you so much for the great feedback, I am glad you are enjoying the service. We do our best to share changes and will continue to improve on this.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (North Somerset)
from Paul M (Son of Client) published on 2 September 2024

Submitted via Website • Report

Overall Experience

Staff are excellent, punctual and always willing to provide the level of care you would expect for a family member.
Unscheduled hospital appointments or admissions lead in most cases to paying for care that is cancelled.

Reply from Grant Attwood, General Manager at Right at Home (North Somerset)

Thank you very much for taking the time to post this kind review. We are so pleased that you and your family have been pleased with our service. Thank you for your understanding in relation to our hospital admissions and cancellation policy. We really enjoy hearing from all our wonderful clients and their family members, so thank you for reaching out. Best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (North Somerset)
from K B (Partner of Client) published on 12 August 2024

Submitted via Website • Report

Overall Experience

Right at Home have provided regular short-period care for my partner who has Dementia. This on a mainly companionship basis to allow me to make personal appointments etc. with confidence that she will be safe while I'm out. They have been able to regularly provide the companionship of the same good

and confident carer covering the same hours each week. This has been important for the well-being of us both.

Reply from Grant Attwood, General Manager at Right at Home (North Somerset)

Thank you so much for taking the time to feed this back to us. We are so pleased to hear about your positive experience with our service, and wonderful interactions with our carer. It has been an absolute pleasure to be able to help and support you and your partner. Thanks again, and wishing you all the very best.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (North Somerset)
from Susan W (Niece of Client) published on 8 August 2024

Submitted via Website • Report

Overall Experience

The care that my Aunt had from the Right at Home carers was very good. Everyone was very caring and went out of their way to help my Aunt who has dementia. They helped her both physically and mentally. My Aunt always loved to see them and said the carers really cheered her up.

Reply from Grant Attwood, General Manager at Right at Home (North Somerset)

Thank you so much for your kind words and valuable feedback to our incredible team. This kind of feedback really means a lot to all of us! We really appreciate you taking the time to let us know how you and your aunt found our services. We wish you all the best for the future.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (North Somerset)
from Patricia P (Daughter of Client) published on 18 June 2024

Submitted via Website • Report

Overall Experience

Professional, caring and very friendly service provided by both management and caring staff. Communication has always been prompt and effective and they have been flexible and accommodating towards my mother's needs.

Reply from Micala Small, Registered Manager at Right at Home (North Somerset)

Thank you so much for great feedback, It is great to hear about such wonderful experiences for clients and their families. We are thrilled to be able to support people when they need it.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (North Somerset)
from J R (Daughter-in-law of Client) published on 18 June 2024

Submitted via Website • Report

Overall Experience

From the initial contact, the company has treated the whole family with respect and listened to our situation, and from then on have provided wonderful care for Mother-in-law. The carers took their time to get to know her and nothing appeared too much trouble.

Reply from Micala Small, Registered Manager at Right at Home (North Somerset)

Thank you so much for taking the time to feed this back to us. We are so pleased to hear that you are enjoying and making the most of our service and that it is going so well for you all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (North Somerset)
from Charlee B (Granddaughter of Client) published on 9 April 2024

Submitted via Website • Report

Overall Experience

They came out the next day to assess my Nan and started care straight away, very good and very reliable. They are such a lovely team, all very nice and friendly but my nan does have a favourite.
If you are looking for care this is the team to go with.
Thank you for everything you do.

Reply from Micala Small, Registered Manager at Right at Home (North Somerset)

Thank you so much for taking the time to feed this back to us. We always love to hear about our client's experiences and that our team are making such a positive impact on clients as well as their loved ones.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (North Somerset)
from A T (Client) published on 28 March 2024

Submitted via Website • Report

Overall Experience

Outstanding service from RAH.
- Technically strong
- Excellent carer manner
- Good continuity.
My parents have two visits a day. A range of domestic and professional care.
I let go of our previous carers for poor quality. Best decision I've made. It's great to have daily confidence that they

are in good hands and feel well-supported.

Reply from Micala Small, Registered Manager at Right at Home (North Somerset)

Thank you so much for taking the time to feed this back to us. We are so pleased to hear that you are enjoying and making the most of our service and that it is going so well for you. Please do keep letting us know how you are getting on, we always love to hear from our clients. Very best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (North Somerset)
from I L (Husband of Client) published on 26 March 2024

Submitted via Postal Card • Report

Overall Experience

The service is very good. I would prefer fewer individuals calling to see my wife. Her condition requires regular callers rather than so many changes. I have no complaints about the service and think the company does very well for my wife.

Reply from Micala Small, Registered Manager at Right at Home (North Somerset)

Thank you for taking the time to complete a review and I am glad the service is working well for you and your loved one. Thank you for the feedback, your comments have been taken on board.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (North Somerset)
from J P (Daughter of Client) published on 19 March 2024

Submitted via Website • Report

Overall Experience

Our experience with Right at Home is a positive one. I feel that they have my mum's best interests at heart. We have regular carers who have built rapport with our family and carry out their duties with confidence and respect.
The admin team respond well to any queries and I feel they are always keen

to help.
Recently, we have had some new carers visit. My only suggestion is that if they are running late to inform the office so they can let the client know if there is a delay.

Reply from Micala Small, Registered Manager at Right at Home (North Somerset)

Thank you for taking the time to complete a review and I am glad the service is working well for you and your loved one. Thank you for the feedback, your comments have been taken on board and I will be sure to strengthen our process for running late with the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (North Somerset)
from Stephen L (Son of Client) published on 15 March 2024

Submitted via Website • Report

Overall Experience

Excellent service staff friendly and always happy to help and give advice.
They work well with my mum who helps to care for my dad and gives her time to have a break doing his shower etc.
They arrive on time and let you know if there is a problem.

Reply from Micala Small, Registered Manager at Right at Home (North Somerset)

Thank you so much for taking the time to leave your feedback. We are so pleased to hear that the service is going well for you. Please do keep letting us know how you are getting on, we always love to hear from our clients. Very best wishes

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (North Somerset)
from Margaret B (Client) published on 5 March 2024

Submitted via Postal Card • Report

Overall Experience

Only into my first few months, but very pleased with service. Thank you.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

Thank you so much for taking the time to feed this back to us. We are so pleased to hear that you are enjoying and making the most of our service and that it is going so well for you. Please do keep letting us know how you are getting on, we always love to hear from our clients. Very best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (North Somerset)
from L R (Son of Client) published on 22 February 2024

Submitted via Website • Report

Overall Experience

Right at Home carers have been able to fit into my mum's schedule and become her companions and helpers without any friction or resistance. They are polite, caring and responsive and it’s good to know they are on hand to help out Mum. The Appian app is great also, as I get twice-daily updates on how

mum is doing, what she’s eating and to know that she’s safe and happy after each of the carers' visits.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

This is wonderful feedback, thank you so much for this review. We are so pleased that you are finding our team to be caring and responsive; and also finding the app to be a useful support. As you know, our entire team is here to support your Mum and you as much as possible, so please continue to let us know how we are doing. Very best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (North Somerset)
from Greg H (Son of Client) published on 6 October 2023

Submitted via Postal Card • Report

Overall Experience

Reliable, carers are pleasant and helpful. Always able to contact the office when needed.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

Thank you for taking the time to give us this feedback. We are so pleased to hear that you rate all aspects of our service either 4 or 5 stars! We very much look forward to being able to provide our continuing support. Very best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (North Somerset)
from R W (Client) assisted by family/friend published on 5 October 2023

Submitted via Postal Card • Report

Overall Experience

Right at Home (North Somerset) have been very helpful in providing a broad and consistent care package. Once we all settled into a routine we now have a core care team who are excellent.
The office staff are extremely helpful at sorting any issues for and/or time clashes.
The only challenge has been

getting access to the care system the Right at Home provide.
Overall Right at Home and their team have been very good/helpful.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

Thank you for your kind and constructive feedback. We are really pleased that you are happy with your routines and Care team, and that you have found our Office Team helpful. As you mention, we provide a digital care system, which clients and/or their authorised family members can log onto, to view upcoming visits and past visit notes. We are sorry that you are having difficulty accessing this system and will continue to work with you to ensure you and your designated representatives to access it effectively. Very best wishes, and thank you again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Right at Home (North Somerset)
from Margaret C (Client) published on 28 September 2023

Submitted via Website • Report

Overall Experience

I find them very friendly and helpful and always ask permission when drying after a shower. They ask if there is anything that they can help with, such as changing my bedding, emptying my dishwasher and putting away things that are clean, also emptying my waste bins.

Reply from Grant Attwood, Director at Right at Home (North Somerset)

Such wonderful feedback, and so lovely to hear. Our lovely care givers will be so pleased to hear that you feel so well supported. Thank you for taking the time to post this review. Many many thanks!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Home Care Provider Owned by Right at Home UK in North Somerset

Right at Home UK Locations in North Somerset (1)

Right at Home UK Reviews in North Somerset (51)

Right at Home (North Somerset)

Right at Home (North Somerset)

Right at Home (North Somerset)

Right at Home (North Somerset)

Right at Home (North Somerset)

Right at Home (North Somerset)

Right at Home (North Somerset)

Right at Home (North Somerset)

Right at Home (North Somerset)

Right at Home (North Somerset)

Right at Home (North Somerset)

Right at Home (North Somerset)

Right at Home (North Somerset)

Right at Home (North Somerset)

Right at Home (North Somerset)

Right at Home (North Somerset)

Right at Home (North Somerset)

Right at Home (North Somerset)

Right at Home (North Somerset)

Right at Home (North Somerset)

Awards / Recognitions (10)

Loading

Loading

Loading

Loading

Promote on homecare.co.uk

Search for

Care Seekers

Job Seekers