Right at Home UK in Nottinghamshire | 2 Home Care Providers

Review of
Right at Home (Nottingham North)
from Mat W (Friend of Client) published on 20 February 2025

Submitted via Website • Report

Overall Experience

I have already put a review. However, I am unable to locate it at this time. I should state that there are some good care givers and that they are better than the last company. Though, there are clear issues with communication, times, out of date food, one breach, and medication. I have discussed my

concerns on many occasions now over many months, and still things are not as good as they should be. I have many emails, texts and I have camera etc. to support my concerns and I have also had a meeting and numerous calls.
I cannot understand why there are so many repetitive issues still being located, especially as my elderly neighbour is in their late 90's. I am at a loss at this time and my confidence and willingness is running very short, if I am being honest.
They need to be better than this as they were okay at the beginning. 3 is the absolute best I would give as this was the score I gave last year. Though, January experiences could have been 2.

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

We are truly sorry to hear about your experience and appreciate you bringing it to our attention. Your feedback is invaluable to us, and we take it very seriously. We strive to provide the highest quality of care and continuously work to improve our service. Our carers have formed a very close bond with your neighbour, and we are aware of the effort they put into ensuring her best care. As you know, we have met to discuss your concerns and explore possible solutions with you, and I trust these are now resolved satisfactorily. Once again, we sincerely regret that your experience did not meet your expectations. Please let us know if there is anything further we can do to improve the support provided.

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Review of
Right at Home Nottingham (South)
from J R (Wife of Client) published on 9 January 2025

Submitted via Website • Report

Overall Experience

The thoughtful, caring, friendly, companionship being given to my husband is above and beyond expectations. He looks forward to his outings and always comes back home a happier man. The team are helpful and friendly. It's good to know they are there when needed. I would recommend them.

Reply from Julie Tansley, Director at Right at Home Nottingham (South)

Thank you, you're comments are so lovely to hear - I know our MD thoroughly enjoys spending time in your husband's company.

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Review of
Right at Home Nottingham (South)
from Paula W (Daughter of Client) published on 9 January 2025

Submitted via Website • Report

Overall Experience

Excellent service and care. I am so pleased I found this company to look after my parents. The carers and managers are wonderful and the care is exceptional. Communication between us is excellent and has been from the very beginning. Everybody is very friendly and caring. I would not hesitate to recommend

Right at Home in West Bridgford.

Reply from Julie Tansley, Director at Right at Home Nottingham (South)

What wonderful feedback. It is an absolute pleasure to provide care and support for your parents and work together with a family who are so supportive. Thank you - it makes a big difference.

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Review of
Right at Home Nottingham (South)
from R L (Client) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience

Very satisfied with service.

Reply from Julie Tansley, Director at Right at Home Nottingham (South)

Thank you for taking the time to complete a review of our services. It is very important to us and we will feed back to our team.

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Review of
Right at Home Nottingham (South)
from A N (Client) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience

I find all the girls very helpful and friendly. They care for me very well and I am very satisfied with their care. I could not manage without them. Thank you very much.

Reply from Julie Tansley, Director at Right at Home Nottingham (South)

Thank you very much for your kind words - our team will be thrilled, we all work very hard to ensure we provide you with an outstanding service.

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Review of
Right at Home (Nottingham North)
from Shani C (Daughter of Client) published on 6 December 2024

Submitted via Website • Report

Overall Experience

One big thank you to everyone involved in looking after my mum at Right at Home North, I've tried 3 other agencies in the past but this one is by far the best! To be able to go away for a break from looking after my mum and knowing she is happy and cared for to a high standard is so important to me.

Thank you.

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

We are delighted that you are so pleased and were able to go away with peace of mind. Thank you. It is an absolute pleasure to care for your lovely mum and I will pass on your kind word to the team.

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Review of
Right at Home (Nottingham North)
from Marie P (Client) published on 24 October 2024

Submitted via Website • Report

Overall Experience

Compassionate and understanding care.
The care assessment was very thorough and listened to my needs and preferences.
The manager has been brilliant in co-ordinating my care for the last six months since I have a complex neurological illness.
Both care workers have been excellent, really improved

my quality of life, brought me joy, and enabled me to have more independence by helping with basic needs such as meals, bathing, and tidying up. I really enjoyed chatting and being able to do things together which bring me pleasure such as tending my houseplants, the garden, and sometimes even a bit of cooking.
The service is very flexible and will help me with what I need on a particular day.
The emotional support is exceptional and enables me to keep in touch with my family.
They are very responsive if I need extra visits due to being more unwell or my husband being away, also on the rare occasion that I am away we can skip a visit and pick up when I return.
Very highly recommend it.

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

Thank you so much for your kind words and thoughtful review. It means a lot to us that you have taken the time and we are delighted that you have found our support so beneficial. I know that the carers who visit really enjoy the time they spend with you and I will share your feedback with them. We look forward to continuing to provide you with an excellent service in the future. Please don't hesitate to contact us if there is anything more we can do.

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Review of
Right at Home (Nottingham North)
from Colin F (Husband of Client) published on 11 September 2024

Submitted via Website • Report

Overall Experience

I have found dealing with Right at Home (Nottingham North) an absolute pleasure. Nothing is too much trouble. The circumstances I find myself in are sometimes very challenging. My wife has dementia and both our lives are changed forever. Right at Home is the second agency I have employed and blends

total professionalism with an immense understanding of all situations. Our lives are many times easier with them on board. They will try at a moment's notice to accommodate changes at home, be it changing times or adding hours. Cannot thank all of them enough!

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

Thank you for your wonderful review. I am delighted you have had such a positive experience and it is encouraging to hear that we have met the standard you should expect. I am grateful to you for taking the time to provide your feedback which I will share with the team. They very much enjoy supporting you both and will be pleased to learn how happy you are with the care provided.

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Review of
Right at Home (Nottingham North)
from Richard C (Son of Client) published on 29 May 2024

Submitted via Website • Report

Overall Experience

Right At Home was part of our lives for two years. For a year they cared for our mum and dad until Mum passed away a year ago. After that, they cared for Dad who passed away in April. Right At Home is genuinely unique. The professionalism and knowledge of their carers is second to none. But, it was

the humanity, humour and warmth they showed our parents that really impressed. They became part of the family and were interested in who Mum and Dad were and not just their care needs. Nothing was too much trouble and they responded to Mum and Dad's crises with flexibility and an eagerness to make things work. Initially, Mum and Dad were reluctant to accept help and suspicious of strangers coming into their home. Right At Home managed this incredibly well. They were sensitive and gentle and encouraged Mum and Dad to retain their independence. At our invitation, some carers came to both funerals in their own time - this summed up their commitment and humanity. It was a pleasure to have them in all our lives.

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

Thank you for taking the time to share your kind thoughts, particularly at this time of personal loss. It means a lot to us. I'm sure it won't come as any surprise to you and your lovely family that, having grown so close to your mum and dad, the team are feeling deeply saddened, but I will share with them your belief that they supported your wonderful mum and dad so well. We will miss them both.

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Review of
Right at Home Nottingham (South)
from Roger P (Client) published on 1 May 2024

Submitted via Website • Report

Overall Experience

I’ve been using Right at Home for over a year now and I’m very pleased. At the start of our relationship they took the time to understand my needs and how best to meet them. Since then they’ve met those needs consistently and professionally. I’m always fully introduced to a new carer and all the carers

turn up on time, knowing what they need to do. As my care needs increase, Right at Home have increased their provision accordingly and (so far, touch wood) nothing has been too difficult for them.

Reply from Julie Tansley, Director at Right at Home Nottingham (South)

Thank you for your review. We are so happy you are pleased with the service we provide - we are so proud of our office team and CareGivers who all work so hard to meet your needs and look forward to continuing to support you in the future.

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Review of
Right at Home (Nottingham North)
from Linda W (Daughter of Client) published on 28 March 2024

Submitted via Website • Report

Overall Experience

I cannot fault the care provided to my dad or the support shown to me. Two staff members in particular always make my dad smile and he looks forward to their visits. I’ve had to request an increase in calls and this has been facilitated very quickly. I would recommend Right at Home to anyone looking

for a high-standard care agency.

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

Thank you so much for taking the time to provide a review. It is a privilege to provide support to your wonderful dad and I know his carers always have his wellbeing in mind when they visit and enjoy supporting him. I will share your kind thoughts with them.

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Review of
Right at Home (Nottingham North)
from Madeleine S (Daughter of Client) published on 15 March 2024

Submitted via Website • Report

Overall Experience

I live abroad and so do my two sisters so we really need a reliable company to provide care for our 89-year-old Mum who lives alone and has until now refused to have carers and relied on a family friend. From the first contact with Right At Home, I felt at ease. It was obvious the carer was very conscientious

and understanding. I felt confident that the staff she hand-picked would be the same. And I was not disappointed. She received a visit from a manager whom she pronounced as lovely and everything went smoothly – within days Mum was meeting her new support person which went very well. She enjoys the lunches her carer makes for her and is grateful she will feed the birds when it's too cold for Mum to go in the garden. Our mum started with just a couple of visits two weeks ago but is already wanting to increase the visits. This is a huge relief to all who love her!

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

Thank you so much for providing such a lovely review. It is very much appreciated by the whole team and I will personally share it with your mum's carer who I know loves supporting her. We will of course respond to any request for additional support and I believe this is being discussed with her. In the meantime, we appreciate how difficult it can be for relatives living away from loved ones and will do all we can to provide peace of mind to your family.

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Review of
Right at Home Nottingham (South)
from J F (Client) published on 12 March 2024

Submitted via Postal Card • Report

Overall Experience

Enjoyable. I look forward to an outing every fortnight.

Reply from Julie Tansley, Director at Right at Home Nottingham (South)

Thank you for your review. We are so pleased you enjoy getting out and about in the community.

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Review of
Right at Home (Nottingham North)
from Claire M (Daughter of Client) published on 29 January 2024

Submitted via Website • Report

Overall Experience

Right at Home have been coming to Dad since the beginning of December. I chose them because of the way they involved Dad in the initial assessment - speaking to him and not about him. Dad, who has dementia, has two visits each day, morning and at tea time. Sometimes dad is up and dressed, sometimes

he’s got himself some tea but I never have to wonder what the carer might be doing because she keeps the house clean and tidy, changes the bedding, sorts the washing - she is an absolute angel. Dad has taken to her so well and, as far as his memory will let him, looks forward to her visits. I cannot express enough the peace of mind that it gives me knowing that Right at Home are there to care for Dad. We’ve developed a good system for communicating via a whiteboard in the kitchen so I always know what’s happening and I can pass on info that I need to share. I can see such an improvement in his appearance and mood since Right at Home have been visiting. I can highly recommend it.

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

Thank you so much for taking the time to provide a review. It is very much appreciated. It's an absolute privilege to provide support to your dad who is wonderful. I will share your feedback with the team and with your dad's carer personally as I know she loves supporting him. Thank you.

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Review of
Right at Home Nottingham (South)
from K R (Daughter of Client) published on 12 January 2024

Submitted via Website • Report

Overall Experience

Right At Home came on board with my mother when we needed to replace NHS Temporary Care. They were understanding from the start and helped Mother through a difficult time. We knew all her carers, despite living a distance away, as they were willing to communicate with us to make things better. When

her care arrangements needed to increase, that was facilitated. Mother could not have remained in her home without Right At Home giving her the care and understanding she required.
Many thanks.

Reply from Christopher Tansley, Managing Director at Right at Home Nottingham (South)

I will pass on your comments to the team, thank you!
Regards.

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Review of
Right at Home Nottingham (South)
from Sue W (Client) published on 10 January 2024

Submitted via Website • Report

Overall Experience

I am really pleased that I contacted Right at Home, I had been struggling for several months with an Oedema in my spine. Right at Home have been more than I ever dreamt a care company would be. They are willing to help in any way, take you shopping, or with me help me to get my confidence again and

do the inevitable house work. I have found them very easy to get on with, knowledgeable, easy to chat with etc. I also think that Right at Home do their best to suit the carer to the client, something they have been very successful with for me. They even made sure I was not on my own for Christmas as it fell on the day they would normally come to me on. I had a lovely lady come to me and I realised after she had gone that she had helped me have a lovely Christmas. I now have company instead of hours on my own, people I can turn to for help. Thank you Right at Home, you have made my life so much brighter.

Reply from Christopher Tansley, Managing Director at Right at Home Nottingham (South)

Thank you Sue, your kind words are very much appreciated.

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Review of
Right at Home (Nottingham North)
from Angie P (Daughter of Client) published on 18 October 2023

Submitted via Website • Report

Overall Experience

A big thank you to all the team from the management to the carers at Right At Home, where nothing has been too much trouble, you have all gone above and beyond with your invaluable help and respectful care to Dad (sadly passed away now) and for your continued support in looking after Mum, we cannot

express how grateful we are to you.

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

Thank you so much for taking the time to share this. The carers love supporting your mum and dad and were deeply saddened when your dad passed away. I know that they are dedicated to making sure your mum is as content as possible moving forward and I will share your kind thoughts with them. Thank you.

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Review of
Right at Home Nottingham (South)
from Helen W (Daughter of Client) published on 4 July 2023

Submitted via Website • Report

Overall Experience

Our mum and dad have been receiving care from Right at Home since 2021. Over that time, the care has built up from one hour a day three days a week, to currently eight hours a day seven days a week. Availability of carers is not easy, we all know that, but Right at Home have always been honest and found

extra care within a few weeks of asking. Mum and Dad have about four different people covering the week. You may think that’s too many, but actually it’s good. Different people, different characters, but all good and caring people. Mum and Dad couldn’t manage without them. Having recently increased the hours has made a massive wellbeing difference to Mum, who now has people to talk to and go out with. No idea what the next few weeks, months or years (hopefully) will bring. But, we know Right at Home will be there for all of us.

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Review of
Right at Home (Nottingham North)
from Bec N (Daughter of Client) published on 30 May 2023

Submitted via Website • Report

Overall Experience

The carers have provided peace of mind to all the family, just knowing that a couple of days a week, help is at hand. Thank you to all the team for their support and care. They have been very flexible in order to meet our personal needs.

Reply from Anne Downey, Managing Director at Right at Home (Nottingham North)

Thank you so much for taking the time to let us know how we are doing. It is much appreciated, and I will share your thanks with the team.

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Review of
Right at Home Nottingham (South)
from Sally B (Daughter of Client) published on 23 March 2023

Submitted via Website • Report

Overall Experience

We have been absolutely thrilled with the care delivered by Right At Home for my 83-year-old mum. She has a heart condition, has suffered two strokes and has dementia. The carers have been brilliant with her, so kind and respectful of her wishes. They treat her with dignity and the communication from

staff has been great. We know exactly when they are coming and which carer it will be.
I can’t recommend Right At Home strongly enough. They are brilliant.

Reply from Christopher Tansley, Managing Director at Right at Home Nottingham (South)

Thank you Sally for your kind words. I am very proud of our team, their dedication and caring nature is something that inspires me every day working along side them. Regards.

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Right at Home UK Locations in Nottinghamshire (2)

Right at Home UK Reviews in Nottinghamshire (76)

Right at Home (Nottingham North)

Right at Home Nottingham (South)

Right at Home Nottingham (South)

Right at Home Nottingham (South)

Right at Home Nottingham (South)

Right at Home (Nottingham North)

Right at Home (Nottingham North)

Right at Home (Nottingham North)

Right at Home (Nottingham North)

Right at Home Nottingham (South)

Right at Home (Nottingham North)

Right at Home (Nottingham North)

Right at Home Nottingham (South)

Right at Home (Nottingham North)

Right at Home Nottingham (South)

Right at Home Nottingham (South)

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Right at Home Nottingham (South)

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