Right at Home UK in Oxfordshire | 1 Home Care Provider

Review of
Right at Home (Oxford)
from J H (Relative of Client) published on 21 March 2025

Submitted via Website • Report

Overall Experience

Wonderful support from the whole team from the beginning of pastoral and nursing care at home right to the end. Everybody so kind and thoughtful throughout some challenging times. Very quick to respond to changes in care schedules, and to keep me informed of any concerns. Living at a distance we

were reassured by them keeping a close eye and being proactive when issues arose. We were very grateful for all their help.

Reply from Lea Mason, Registered Manager at Right at Home (Oxford)

Thank you for the lovely review, we had the pleasure looking after your family right to the end. It was an absolute pleasure getting to know you all and the carers were very fond of your family. They are greatly missed.

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Review of
Right at Home (Oxford)
from Mark H (Son of Client) published on 7 October 2024

Submitted via Website • Report

Overall Experience

My sister and I would like to thank the Right at Home team for all the help over the last few years. It was very important for Dad that he could stay in his own home. That would not have been possible without the superb care and support provided by Right at Home. It far exceeded our expectations and

we will forever be grateful.

Reply from Lea Mason, Registered Manager at Right at Home (Oxford)

Thank you for the kind words, Your dad was a lovely kind gentleman and we all do miss him dearly. We all enjoyed our visits and chats with him, he will be missed by all and it was a pleasure to support him and to get to know the family.

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Review of
Right at Home (Oxford)
from L B (Relative of Client) published on 4 July 2024

Submitted via Website • Report

Overall Experience

Great service from the whole team (many different aspects to the service, from administration to tracking of the tasks done, to direct carer contact) for all routine daily care needs for early and mid-stage Alzheimer's.

Reply from Lea Mason, Registered Manager at Right at Home (Oxford)

Thank you for the lovely review. The carers enjoy their visits with your parents and always take pride in what they do. Thank you for choosing Right at Home Oxford for taking care of your family.

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Review of
Right at Home (Oxford)
from Rebecca C (Daughter of Client) published on 3 July 2024

Submitted via Website • Report

Overall Experience

If you are reading reviews of care providers you might have found yourself in a dilemma. I did. You may be looking for reassurance; signs of integrity and reliability. I was. It could be that you can't imagine, however much your loved one needs extra care, just how it would actually work for them. I

couldn't.
As soon as I made the first contact with Right At Home I felt a sense of relief. They reacted incredibly quickly to our situation which enabled my mum to leave the hospital. From the get-go, I found the communication, reliability, kindness and commitment to my mum, and to us as a family, exceptional. The carer team treated her like she was their only client and she loved them!
In a nutshell if you are asking yourself that indefinable question: Will they get it? They do.

Reply from Lea Mason, Registered Manager at Right at Home (Oxford)

Thank you for the lovely feedback, this gave us goosebumps. Your mum was a very kind and cheerful lady during the time spent with her. The care team will miss her, in the the short period of care we all grew very fond of your mum and the family. Thank you for choosing Right At Home Oxford to provide care and support for your mum.

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Review of
Right at Home (Oxford)
from K J (Daughter of Client) published on 1 July 2024

Submitted via Website • Report

Overall Experience

I want to praise the wonderful care and positive proactive support we have received especially from the care coordinators over the last few weeks. My dad has been in hospital and so we had to make a number of changes to the care patterns, including contact with Right at Home at weekends. We also received

very helpful support related to discharge. I have been so impressed by the kindness and flexibility of your service at a difficult time for our family. It has made a huge difference to us. I wanted to nominate some people for an extra mile award, please can you explain how I can do that. Thank you so very much!

Reply from Lea Mason, Registered Manager at Right at Home (Oxford)

Thank you for the wonderful and positive feedback, we are more than happy to help and support to ensure the safety and wellbeing of your dad and family. We pride ourselves in the support we provide to our clients, even during out-of-hours times. We are always willing to help and support where we can.

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Review of
Right at Home (Oxford)
from H W (Daughter of Client) published on 1 May 2024

Submitted via Website • Report

Overall Experience

Right at Home has been brilliant! Their communication has been clear and prompt and they have been friendly, kind and very helpful throughout. We're still in the early days and navigating Dad's change from independence to needing help is not uncomplicated, but I feel I can trust the lovely RAH team

to ease the transition and treat Dad like a human being rather than a problem. Thank you Right at Home (Oxford)!

Reply from Lea Mason, Registered Manager at Right at Home (Oxford)

Thank you for the lovely feedback; it was a pleasure supporting your dad and ensuring he remained independent. Thank you for choosing and trusting Right At Home.

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Review of
Right at Home (Oxford)
from Kate D (Daughter of Client) published on 1 March 2024

Submitted via Website • Report

Overall Experience

Absolutely wonderful service. We used them for daily care for my mum who has dementia and also for my dad who was receiving palliative care at home. We were able to tap into the night cover to help him with personal care so that family members could sleep. All the carers, manager and care coordinator

have been outstanding in their care and compassion. Thank you from my heart.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)

The whole Right at Home Oxford team are very touched by your comments and we are really happy you found our support helpful at a very difficult time. Thank you so much for taking the time to give feedback and we hope we can continue to support you when you need additional help.

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Review of
Right at Home (Oxford)
from Julie W (Daughter of Client) published on 30 January 2024

Submitted via Website • Report

Overall Experience

Mum’s deteriorating memory has resulted in her needing more help and supervision so she can stay at home. Within a short period of time, Right at Home were able to introduce a lovely lady who has moved into my old bedroom. She has quickly figured out how Mum ticks and makes sure Mum remains safe. Mum

can be a bit of a challenge at times but the carer handles situations calmly, quietly and with tons of patience.
My stress levels had reduced knowing the girls were keeping an eye on Mum when they came twice a day. Now someone is there providing care during the day and keeping an eye on Mum in case anything were to happen overnight, my stress levels are reducing.
Hats off to the amount of patience the girls have with mum. Thank you all.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)

Thank you so much for taking the time to provide such lovely feedback. We are so glad our intervention has helped you to feel calmer and that you feel your mum is in good hands! With patience and perseverance, we have jointly managed to get your mum to accept care to help her remain at home safely. Thank you for always working with the Right at Home Oxford team to enable us to achieve the best outcomes for your mum.

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Review of
Right at Home (Oxford)
from Martin E (Son of Client) published on 22 November 2023

Submitted via Website • Report

Overall Experience

Although Right at Home was only needed to attend to my father for the final few days of his life, they did a wonderful job. During that time, the carers were all extremely kind and experienced. They carried out a number of tasks four times a day that ensured my dad was as comfortable as he could be

and he retained his dignity.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)

Dear Martin, we are grateful we were able to support your dad, and we are happy you feel we helped him, even if only in a small way to ease his suffering in his final days.
We are also immensely grateful that you took the time to leave feedback on the care we provided, particularly in these difficult times for you and the family. Thank you so much.
With our Very Best Wishes from the Right at Home Oxford team.

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Review of
Right at Home (Oxford)
from Sandra C (Daughter of Client) published on 25 October 2023

Submitted via Website • Report

Overall Experience

Right At Home have been amazing, the care they have given my mother is outstanding.
All of the team, just to mention a few, are wonderful. They go above and beyond to help my mum. It has put my mind at ease knowing she is in excellent care and being well looked after. She loves all of the ladies coming

in and taking her out, for coffee, ice cream or a walk.
Me and the family would be lost without them, they have become an important part of our family and we are so grateful to all of them.
Thank you to all of the Right At Home team in Oxford.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)

Dear Sandra, thank you so much for your lovely feedback. We are delighted that your mum is happy with the care we provide for her and that the family feels supported by our team. We know how important it is to work closely with the family so that we can support your mum in the best way possible. As you probably already know, our carers are very fond of your mum and love taking her out. They have a lot of fun together! Thank you so much again for your kind words.

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Review of
Right at Home (Oxford)
from Anne G (Partner of Client) published on 26 June 2023

Submitted via Website • Report

Overall Experience

We are very pleased with the service provided by Right at Home (Oxford) for my partner and the way in which they have dealt with his increasing needs. We began last autumn, with companionship one morning a week. But, a sudden change in his health required immediate overnight care and a more professional

approach, which they managed quickly and efficiently. The staff are delightful and the office coordinators have been very helpful, often having to organise care very quickly, particularly during the daytime. We, as a family, are so glad that he is now so well looked after and cared for in his own home.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)

Dear Anne, thank you so much for your lovely feedback. We are so happy you feel your partner is well looked after. We always aim to provide the best person-centred care for our clients and to adapt when the needs change. It is our pleasure to know that we are achieving a great result for your partner and the family and we thank you for working with the care team to enable us to achieve this.

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Review of
Right at Home (Oxford)
from G B (Daughter of Client) published on 21 June 2023

Submitted via Website • Report

Overall Experience

Mum and the family have been very happy with Right at Home (Oxford). From the start, we were impressed with the way they do things differently from previous care providers we've had. For example; introducing Mum to her carers before the care started, having a weekly rota of the carers visiting Mum so

she knows who will be visiting, and being able to have direct feedback from every visit via the daily app. All this has been fantastic. But, most importantly, the carers have been punctual, kind, gentle and very caring with Mum. Mum is very happy with the care she receives and also enjoys chatting to them. We feel, as a family, reassured that Mum is being looked after with respect and professionalism.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)

Thank you so much for taking the time to provide such lovely feedback. Our carers were very fond of your mum and we are glad we were able to make a difference for her.

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Review of
Right at Home (Oxford)
from Veronica R (Niece of Client) published on 7 December 2022

Submitted via Website • Report

Overall Experience

All the staff at Right at Home Oxford have been delightful. They managed to set up care at short notice for my aunt, increased it when requested and quickly adjusted when requirements changed due to hospital admission/discharge. The coordinator has a can-do attitude and never makes you feel that you're

a nuisance. She also went the extra mile when my aunt had a fall when she was alone in the house and activated her wrist alarm. Although it wasn't Right at Home's responsibility she went around to check on her, called the ambulance and stayed with her for several hours, updating family who are 60 miles away. It was so reassuring. The regular carer looks for things to do even though my aunt isn't very good at asking for assistance. Nothing is too much trouble.

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Review of
Right at Home (Oxford)
from Adrian R (Son of Client) published on 14 November 2022

Submitted via Website • Report

Overall Experience

After six months so far with Right at Home the family are very happy with the care provided twice a day to our mother. The carers are always punctual, understand mums needs and deliver a level of care at home that enables her to live as full a life as possible, sometimes going over and above for mum.

The company always try to accommodate changes to visit times due to hospital visits, sometimes at short notice, and we always know in advance which carers will be visiting, something mum finds really useful. Right at Home give the family confidence that her needs are being met with respect and professionalism.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)

Thank you so much for taking the time to leave a review and for your lovely feedback! Our carers are extremely fond of your mum and visiting her is always a pleasure. We are very pleased to know that the family feels reassured that your mum is in good hands and that you are happy with the care we are providing. We are always happy to accommodate any requests where possible to ensure your mum gets outstanding care from everyone at Right at Home Oxford. Thanks again! Best Wishes.

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Review of
Right at Home (Oxford)
from Trudy F (Daughter of Client) published on 20 August 2022

Submitted via Website • Report

Overall Experience

We have been using Right at Home now for over two years and we continue to be impressed.
Our aim has always been to keep dad in his own home and the whole team at Right at Home are helping us to do this. To do this we need regular communication from the office and the carers, which we have. We need

to feel the confidence, caring, and commitment of all the staff, which we do. Finally, we need to see that dad is happy and cared for, which he is. We cannot thank the team at Right at Home enough for all they’ve done and are doing which is enabling us to keep our dad happy, safe, and cared for properly in his own home. With all our appreciation, a very big thank you to the whole team.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)

Thank you so much for such a lovely review.
It has been a pleasure to care for your dad and to support the family.
Your dad is a character and a half and has such a fantastic sense of humour, all carers have loved visiting and supporting him!
Throughout the time we have supported your dad, the communication with the family has been nothing short of excellent and your support has been crucial in providing the best care for him. I would say the family deserves a 10-star rating for how well you look after your dad!
We wish your dad and the family all the very best. With all our love, thanks again for everything.

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Review of
Right at Home (Oxford)
from Seema C (Mother of Client) published on 20 August 2022

Submitted via Website • Report

Overall Experience

My daughter has been receiving care from Right at Home Oxford while she is studying at Oxford Brookes University. The dedicated staff have offered her invaluable support. It has been a relief for me to know that my daughter who has cerebral palsy needs are met, ranging from some personal care, to shopping,

cooking a healthy meal, and ensuring that she is safe in the way she does things. They have shown great flexibility and have worked around her needs.
I recommend them highly for their dedication.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)

Thank you so much for such a lovely review! It is our pleasure to care for your daughter, she is such a positive and happy lady! The word "impossible" does not form part of her vocabulary, and she gives an example to all of us with her determination to achieve her goals. We are glad that we have been given the opportunity to make a positive difference to your daughter's life and to continue to do so. With all our love, Thanks again.

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Review of
Right at Home (Oxford)
from L R (Daughter of Client) published on 3 August 2022

Submitted via Website • Report

Overall Experience

Right At Home have been absolutely brilliant. We had been working with a different agency and things had gone pretty wrong. We were really worried whether we would ever be able to get the care our parent needed, in a way that our parent could accept. Staff helped us work out how to avoid problems before

they happen, always communicates with compassion and care and is full of helpful practical advice. The staff have been amazing.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)

Thank you so much for taking the time to leave a review for us and for your lovely comments. We are extremely pleased that you have found our intervention helpful and that your mum has got on well with our carers. She is a lovely lady and we all find her very sweet. Her carers will definitely appreciate your comments and I will pass these on to them. It will brighten their day! Thanks again. Kindest regards.

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Review of
Right at Home (Oxford)
from Keith K (Son of Client) published on 28 July 2022

Submitted via Website • Report

Overall Experience

We are very pleased with the daily care my father has received following his increased need for support at home. The team at Right at Home were very accommodating when setting up the care arrangement and has continued to be easy to contact, flexible and helpful in the ongoing management.

My father

enjoys his interactions with the kind carers who support him and appreciates receiving care from the same small team. The service provided by Right at Home has enabled him to remain at home safely and gives his family members confidence that he has dependable support even when we are unable to do that ourselves.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)

Thank you so much for taking the time to leave a review for us. Your dad is a pleasure to look after and all carers are very fond of him. Our care team will be so happy to know they are making a difference to your dad and the family! I will pass on your lovely comments as I know it will make their day! Very Best wishes from the Right at Home Team.

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Review of
Right at Home (Oxford)
from Chris G (Wife of Client) published on 12 June 2022

Submitted via Website • Report

Overall Experience

I cannot thank Right at Home enough. My husband was ready to leave hospital at the end of January after a stay of several weeks and I was warned that NHS care would not be available for at least two or three weeks and that there was a chance that they would simply move him to a local hotel because they

wanted his bed. I was desperate when I contacted Right at Home who, although very busy, managed to arrange to help us out so that I could bring him home. Carers from Right at Home visited us daily in the mornings, washed and dressed my husband, kept his bedroom immaculate and made him innumerable cups of tea! Our carers were a complete delight; warm and friendly, always punctual, and extremely careful and they always treated my husband with respect and preserved his dignity. They kept him positive and me sane. They became our friends and we will miss them now that we can manage without them.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)

Thank you so much for your kind words and your wonderful feedback. You are both very kind and it was a pleasure to have the opportunity to support you and your husband. We are glad our support has helped your husband recover and you to keep sane! We hope you enjoyed all those cups of tea! I can tell you that our carers looked forward to visiting you both and will definitely miss you too! Very Best Wishes from the Right at Home Oxford Team.

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Review of
Right at Home (Oxford)
from B W (Client) published on 6 June 2022

Submitted via Postal Card • Report

Overall Experience

The entire experience has been completely satisfactory. The company was helpful regarding starting and finished dates; every aspect was inspected and explained, and security - healthwise and daily living - was strict but not invasive. The carer was kind and efficient and she was an excellent cook who

made eating a pleasure. I feel much better after four weeks care.

Reply from Maria Alegria, Managing Director at Right at Home (Oxford)

Thank you so much for your kind review and for taking the time to provide feedback. Our carer enjoyed looking after you and is over the moon that you enjoyed her cooking!
It was our pleasure to care for you and we are happy we helped you recover from your fall. Really glad you are feeling much better now! With our love, Very Best Wishes.

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Right at Home UK Locations in Oxfordshire (1)

Right at Home UK Reviews in Oxfordshire (33)

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