Right at Home UK in Shropshire | 1 Home Care Provider

Review of
Right at Home (Telford, East Shropshire & South Staffordshire)
from Dorothy C (Daughter of Client) published on 24 February 2025

Submitted via Website • Report

Overall Experience

I am really grateful to the whole team at Right at Home as they have all supported me through some challenging times as well as providing excellent care for my Mom. They have been very accommodating when I have needed to change the times of visits or ask for additional visits. The Care givers are brilliant

with my Mom, they are professional, cheerful, kind, patient and treat her with respect at all times. They are reliable and are always on time and will happily carry out household tasks without being asked. They have definitely gone above and beyond what I was expecting. The one-hour visits allow some time for socialising, as well as providing care, and they all interact with Mom which is lovely to see and very touching, but more importantly, it is beneficial for my Mom. I don't know how I would manage without them!

Reply from Bright Gurupira, Director at Right at Home (Telford, East Shropshire & South Staffordshire)

Thank you so much for your kind words. It's truly heart warming to hear how much our team's support has meant to you and your Mom. We understand how important it is to have care that feels both personal and reliable, so knowing that our care givers have made a real difference brings us great joy. It's a privilege to be part of your Mom's care, and we'll continue to be here for you both.

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Review of
Right at Home (Telford, East Shropshire & South Staffordshire)
from K H (Daughter of Client) published on 5 September 2024

Submitted via Postal Card • Report

Overall Experience

My parents have been struggling for a number of years, my dad has a degenerative condition but one morning my mum called as there was a major problem, she needed help. I called Right at Home Telford and they literally came straight away to help. They visit daily, all of the team are wonderful, they

are kind, caring, respectful and have helped us to get the right department in place.

Reply from Bright Gurupira, Director at Right at Home (Telford, East Shropshire & South Staffordshire)

We're incredibly grateful for your kind words. It continues to be our priority to ensure that your dad receives the care and support he needs and deserves, especially during challenging times. The feedback you've provided is greatly valued by our entire team - we truly appreciate it. Thank you.

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Review of
Right at Home (Telford, East Shropshire & South Staffordshire)
from Alison B (Daughter of Client) published on 3 September 2024

Submitted via Website • Report

Overall Experience

Right at Home has been really easy and professional to deal with and the carers are kind and reliable. They do a great job and have been flexible when needed. My mother has been very happy and enjoys their visits.

Reply from Bright Gurupira, Director at Right at Home (Telford, East Shropshire & South Staffordshire)

Thank you so much for your kind words, Alison. We're thrilled to hear that your mother is enjoying her time with our caregivers. It's truly a pleasure for our team to support her and share in her passions, from her beautiful garden to her fascinating travel stories. We're glad we've been able to provide the care and flexibility needed to keep her happy and comfortable. Your kind words mean a lot to us, and we're committed to continuing to provide the best care possible.

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Review of
Right at Home (Telford, East Shropshire & South Staffordshire)
from M F (Son of Client) published on 2 September 2024

Submitted via Postal Card • Report

Overall Experience

A very positive experience from the initial visit to the time taken to start the service and the care provided. All the team are very friendly and approachable.

Reply from Bright Gurupira, Director at Right at Home (Telford, East Shropshire & South Staffordshire)

Thank you so much for your kind words! I'm really glad to hear that your experience has been so positive from the start. We are here to provide continuous support in any way we can, and we truly appreciate your choice in us. Thanks again!

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Review of
Right at Home (Telford, East Shropshire & South Staffordshire)
from G P (Wife of Client) published on 28 August 2024

Submitted via Website • Report

Overall Experience

We contacted Right at Home for emergency support when I broke my leg and was unable to care for my husband. We were so impressed by the way the team worked together to ensure my husband received the care he needed with as little disruption as possible. Management and staff worked as a team to give a

professional, empathetic and effective service. I feel they take a real interest in making my husband as comfortable as possible, always looking at ways to improve the care to suit his needs. They always treat him with respect and consult his wishes, which is really appreciated. I would also like to note that the team have been very supportive to me during this difficult time. The model of one-hour slots means that care is not rushed and they have also been able to help me with household chores. The whole team has been so kind and considerate in what could have been a very difficult time.

Reply from Bright Gurupira, Director at Right at Home (Telford, East Shropshire & South Staffordshire)

Thank you for sharing your experience. Your kind words mean a lot to our entire team. We understand how difficult it can be to manage everything when life throws unexpected challenges your way. It's heartening to know that our efforts have been helping to ease some of that burden for you. It's imperative to us that your husband feels respected and comfortable, and we're delighted that our approach is having a positive impact. We will continue to be here for you both and ready to offer whatever support you need. Thank you once again for welcoming us into your home.

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Review of
Right at Home (Telford, East Shropshire & South Staffordshire)
from Bev M (Daughter-in-law of Client) published on 17 May 2024

Submitted via Website • Report

Overall Experience

We have been delighted with the service we received right from the first phone call I made enquiring about domiciliary care for my mother-in-law whilst we were away for a week. We asked for specific tasks to be completed and they were but the carer went above and beyond, using her initiative to sort

out problems as they arose. My mother-in-law is in her 90s and has dementia, so we were worried about leaving her but we were put at ease by the fact that she had the same carer every day and also by being signed up to a portal in which the carer wrote useful notes of every visit. I cannot fault this company and will not hesitate to use them again.

Reply from Bright Gurupira, Director at Right at Home (Telford, East Shropshire & South Staffordshire)

We're so happy we could help make your trip a stress-free experience. Thank you for trusting us with your mother-in-law's care. We understand just how important it is to have consistency in care, and we are pleased that having the same carer, along with the notes on the portal, helped put your mind at ease. Reviews like yours motivate us to keep providing an exceptional service and we look forward to continuing in our support for you all.

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Review of
Right at Home (Telford, East Shropshire & South Staffordshire)
from K R (Granddaughter of Client) published on 24 April 2024

Submitted via Website • Report

Overall Experience

Right at home is excellent. It is always nice to see the staff, they are always smiling and happy. They do a great job and go above expectations. Meets every need of the client and are very thorough.

Reply from Bright Gurupira, Director at Right at Home (Telford, East Shropshire & South Staffordshire)

Their smiles and happiness stem from the joy they experience while supporting your grandfather. We are grateful for the warm welcome that the team receives when they are with you, and we look forward to providing the best possible care moving forward. Thank you for your continued trust in us.

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Review of
Right at Home (Telford, East Shropshire & South Staffordshire)
from Janet R (Wife of Client) published on 19 April 2024

Submitted via Website • Report

Overall Experience

After many experiences with a care company social services provided, it was so awful and extremely distressing, that I decided we needed to find different help. Looking on the computer I found Right at Home. A lady came from Right at Home and discussed what we would like. Personal care for 1 hour each

day. They started on Christmas Eve 2023. My husband is so content with the excellent care, and attention they give him. With a bonus of gentle exercises, which have improved his strength enormously. He has had to have a short spell in hospital, which they gave me so much support, I cannot thank them enough.

Reply from Bright Gurupira, Director at Right at Home (Telford, East Shropshire & South Staffordshire)

Thank you for taking the time to leave us such a wonderful review. The caregivers have found great pleasure in providing care and support to your husband. I know that your review will mean a lot to them. We're delighted to hear that we have made a positive impact on your lives, as we understand how crucial it is to find the right care. We look forward to continuing on our journey with you both. Thank you once again.

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Review of
Right at Home (Telford, East Shropshire & South Staffordshire)
from Christine L (Client) published on 17 April 2024

Submitted via Website • Report

Overall Experience

All carers are kind and professional. They tackle a variety of tasks, including feeding birds and trying out new recipes. They are reassuring and confident, helping but leaving me in charge. I have found them flexible and they have made useful suggestions to solve problems.

Reply from Bright Gurupira, Director at Right at Home (Telford, East Shropshire & South Staffordshire)

Thank you so much for your wonderful feedback. We're thrilled to know that our caregivers have supported you in a way that is fitting to your preferences. It's also heartening to know that they have been attentive to your interests and have embraced activities that connect with your love for the outdoors. Thank you for trusting us with your care, and we look forward to continuing to explore new recipes and outdoor joys together.

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Review of
Right at Home (Telford, East Shropshire & South Staffordshire)
from B K (Wife of Client) published on 11 April 2024

Submitted via Postal Card • Report

Overall Experience

Every aspect of the work is excellent and I am unable to fault any of the care given to my husband. The carers go from beyond the expected standard of work - often doing far more than is expected of them. Offers of help for domestic chores are constantly made.
This care company deserves the highest

praise and is to be recommended.

Reply from Bright Gurupira, Director at Right at Home (Telford, East Shropshire & South Staffordshire)

Thank you for your kind words. It's incredibly heart-warming to know that we are making a positive difference to your husband's well-being. From the beginning, we recognised the significance of being in the comfort of your own home, and we will continue to provide the best possible care and support that we can. It is our privilege to have earned your trust, and I will make sure to share your praise with the entire team.

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Review of
Right at Home (Telford, East Shropshire & South Staffordshire)
from Richard K (Son of Client) published on 9 April 2024

Submitted via Website • Report

Overall Experience

These people are exceptional. They are not only highly skilled and professional but also dedicate themselves to their customers' well-being and go far beyond the standard provision to help them. They have treated my Dad with great care and great dignity and helped him recover, and have been very thoughtful

to my Mum and given her all kinds of help. The ladies have been the people we have worked with at Right and Home.

Reply from Bright Gurupira, Director at Right at Home (Telford, East Shropshire & South Staffordshire)

Thank you so much for your kind and supportive review, Richard. It is an honour to have been welcomed into your family's home and a great pleasure to assist your Dad with his recovery journey, as well as to support your Mum during this time. Your feedback means a lot to us, especially to the caregivers who have been closely supporting your parents. We will make sure to pass on your heartfelt appreciation to them. Once again, thank you for your valuable feedback and for choosing Right at Home.

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Home Care Provider Owned by Right at Home UK in Shropshire

Right at Home UK Locations in Shropshire (1)

Right at Home UK Reviews in Shropshire (11)

Right at Home (Telford, East Shropshire & South Staffordshire)

Right at Home (Telford, East Shropshire & South Staffordshire)

Right at Home (Telford, East Shropshire & South Staffordshire)

Right at Home (Telford, East Shropshire & South Staffordshire)

Right at Home (Telford, East Shropshire & South Staffordshire)

Right at Home (Telford, East Shropshire & South Staffordshire)

Right at Home (Telford, East Shropshire & South Staffordshire)

Right at Home (Telford, East Shropshire & South Staffordshire)

Right at Home (Telford, East Shropshire & South Staffordshire)

Right at Home (Telford, East Shropshire & South Staffordshire)

Right at Home (Telford, East Shropshire & South Staffordshire)

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