Home Care Provider Owned by Right at Home UK in Staffordshire

9.9 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Right at Home UK in Staffordshire

Only the locations & reviews in Staffordshire for Right at Home UK are showing below.

View the details of all 80 locations (with 3900 reviews) owned by Right at Home UK

Right at Home UK Locations in Staffordshire (1)

 

1 Home Care Provider owned by Right at Home UK in Staffordshire

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Right at Home (South Derby & East Staffordshire)

The Trinity, George Street, Burton-on-Trent DE14 1DP 

9.8 23 reviews
"My Dad has lived in care from Right at Home and I find this very reassuring to know that somebody is available 24/7 should Dad need…"   Read all 23 reviews

Right at Home (Burton, Uttoxeter, Ashby) provides a person-centred approach to home care focusing on improving the quality of life of the individual. An established and award-winning care agency with an enviable reputation of delivering outstanding care… Read more about Right at Home (South Derby & East Staffordshire)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Right at Home UK Reviews in Staffordshire (23)

9.9
Right at Home UK has a Group Review Score of 9.9 (9.881) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Right at Home UK must have a Review Score.

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Review of

Right at Home (South Derby & East Staffordshire)

from Lynne S (Daughter of Client) published on 10 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has lived in care from Right at Home and I find this very reassuring to know that somebody is available 24/7 should Dad need anything.
The lady who carries out this duty is lovely, really personable and has a very caring nature. She is also very patient. She's easy to talk to and very keen to
please. If there are any problems for her or for me, Right at Home Managers are there to support me instantly.
I didn't realise that the duty of care extends to me as a family member and have found Right at Home brilliant if any problems that are tricky to deal with come up. What a great team.
It's tricky to put somebody else in charge of a family member's care, but this team of people are the team anyone should trust.
Thank you Right at Home - you are my lifeline.

Reply from Melanie Rowland, Registered Manager at Right at Home (South Derby & East Staffordshire)

Thank you for your very kind words, we are so pleased that you feel so supported by us. It is an absolute pleasure to look after your Dad.


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Review of

Right at Home (South Derby & East Staffordshire)

from Patricia S (Wife of Client) published on 22 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had two carers to look after my husband in his final days, they were very kind and gentle with him. They made sure that he was comfortable at all times and kept me fully updated on his condition and the care that was being given. They made the very sad time a lot more bearable for all of the family.
I cannot praise them highly enough for their care and support.

Reply from Karen Lloyd, Deputy Manager at Right at Home (South Derby & East Staffordshire)

Thank-you for your feedback, especially at such a difficult time. we are really pleased to read that the carers not only cared for your husband, but kept you involved in his care too. It was an honour to make this sad time more bearable for you and your family.


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Review of

Right at Home (South Derby & East Staffordshire)

from Melissa W (Daughter of Client) published on 22 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at right at home are truly fantastic! They treat mum as if she is a member of their family and we can't express how much of a positive impact they have on her life. We have worked with many care companies and there is no other that even comes close to the level of service, care and compassion
each and every carer provides.

Reply from Karen Lloyd, Deputy Manager at Right at Home (South Derby & East Staffordshire)

Thank-you for your feedback. It is so nice to read what a positive impact our carers have on your mum's life. She is a pleasure to care for.


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Review of

Right at Home (South Derby & East Staffordshire)

from Katharine S (Daughter of Client) published on 9 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has really valued her care service and is generally very happy. I found that Mom's needs have been well accommodated. Since coming home from the care home, despite still getting confused on occasions, I've certainly since a great improvement in her general well-being. This is largely down to the
carer's obvious care and patience. So thank you so much.

Reply from John Houghton, Owner at Right at Home (South Derby & East Staffordshire)

Thank you for the kind comments and feedback. We are pleased that our carers are making a difference and improving your mum's wellbeing.


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Review of

Right at Home (South Derby & East Staffordshire)

from Paul G (Son of Client) published on 4 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was extremely pleased with all of the care provided. (Commented, "All the staff were very nice and very helpful.").
The Care setup requirement was handled very professionally. (Will not hesitate to contact you next time I'm on holiday).

Reply from Karen Lloyd, Deputy Manager at Right at Home (South Derby & East Staffordshire)

Thank you for your positive feedback. It was a pleasure to care for your mum whilst you had a well-earned rest. We look forward to working with you again in the future.


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Review of

Right at Home (South Derby & East Staffordshire)

from F S (Client) assisted by family/friend published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally speaking, very good care and most of the girls are very good, just one or two that are still not wanting to talk in the morning but later in the day are very chatty.

Reply from John Houghton, Owner at Right at Home (South Derby & East Staffordshire)

Hi, thank you for taking the time to leave an honest review. We will follow up with your morning care team and encourage them to be a little more chatty first thing in the morning. I know that they enjoy spending time with you.


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Review of

Right at Home (South Derby & East Staffordshire)

from Roxanne K (Client) published on 13 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home-help service was brilliant during the time I needed them. Very reliable, always on time. All staff was polite and friendly. 100% recommend the service for anybody who requires a home-help service.

Reply from Melanie Rowland, Registered Manager at Right at Home (South Derby & East Staffordshire)

Thank you for leaving us a review, it is always lovely to read how polite and professional the team are. We are so pleased you are feeling much better, but always happy to help you again.


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Review of

Right at Home (South Derby & East Staffordshire)

from P C (Client) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Altogether a happy and delightful experience. A cross-section of age groups run by a very efficient and up-to-date management. A pleasure to deal with and highly recommended.

Reply from Melanie Rowland, Registered Manager at Right at Home (South Derby & East Staffordshire)

Thank you for your kind words, it was a pleasure to be able to assist you.


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Review of

Right at Home (South Derby & East Staffordshire)

from Lucy D (Daughter of Client) published on 1 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot fault Right at Home. They have efficient and friendly staff both out in the field and back in the offices and nothing is too much trouble. My mum is severely disabled and My dad would not be able to cope without Right at Home. The carers look after Mum very well and she seems so happy to be
in their company. We have a long stay call once a week which gives Dad much-needed respite to go shopping etc which he would not be able to do ordinarily as myself and my brother live a long way away. We are eternally grateful for the dedication, kindness and respect both Mum and Dad receive. Keep up the good work and thank you for all you do.

Reply from Melanie Rowland, Registered Manager at Right at Home (South Derby & East Staffordshire)

Thank you for your lovely review, we love supporting your mum, and ensuring that your dad gets his respite. They are both a pleasure to work with.


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Review of

Right at Home (South Derby & East Staffordshire)

from Susan H (Wife of Client) published on 28 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I give the company 100%, everyone is so caring, friendly and very professional.
Before this company, we had another company who were not friendly or professional and didn't help my husband at all, just leaving him lying in bed. Within weeks of these exceptional people coming, they helped him sit up
on the edge of the bed and eventually got him sat in a chair, he is now able to get around using his sticks.
We cannot thank every member of staff enough.

Reply from Melanie Rowland, Registered Manager at Right at Home (South Derby & East Staffordshire)

Thank you for your very kind words, it is a pleasure to be able to have such a positive impact for both of you.


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Review of

Right at Home (South Derby & East Staffordshire)

from Jane S (Daughter of Client) published on 28 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care Mum receives from Right at Home. The staff are always cheerful and helpful and willing to listen to Mum’s requests. We have recently requested a change to the hours for Mum's care and the office has quickly accommodated the new timetable. Thank you all.

Reply from Melanie Rowland, Registered Manager at Right at Home (South Derby & East Staffordshire)

Thank you for your review, we always try to be responsive to requests and work with your mum to ensure she is comfortable with the necessary changes to her care provision. She is very well thought of by the care team.


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Review of

Right at Home (South Derby & East Staffordshire)

from Alan T (Husband of Client) published on 3 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been looking after my wife for nearly a year.
The most reliable company we have used.
The staff are very competent, understanding and friendly.
Since using Right at Home they have never missed a visit.

Reply from John Houghton, Owner at Right at Home (South Derby & East Staffordshire)

Many thanks for taking the time to provide such positive feedback. We are so pleased that our caregivers are able to help your wife and that you find our service reliable.


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Review of

Right at Home (South Derby & East Staffordshire)

from Beth H (Sister of Client) published on 30 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care has been consistently delivered with passion throughout. Nothing is ever too much and they always meet the needs of my sibling. I would highly recommend this company due to outstanding level of care provided.

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Review of

Right at Home (South Derby & East Staffordshire)

from Peter J (Son of Client) published on 30 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Living away from my father and with no other family around, the services of Right at Home have been invaluable. With covid restrictions, the carers have been the only physical company that my father has had. Whilst on their visits, they have arranged Zoom calls so that my father can chat with me and
other distant friends and family. I would not like to think how my father could have coped without the regular carers visiting. The online software gives me comfort as I can read who has been and what they have done on each of the calls.

Reply from John Houghton, Owner at Right at Home (South Derby & East Staffordshire)

Hi Peter, thanks for taking the time to write a review. Your father really enjoys it when we can connect him with family members. We know how much you value our online care planning software and will continue to develop this for the benefit of you and other families.


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Review of

Right at Home (South Derby & East Staffordshire)

from Nic P (Client) published on 30 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers really help me and I look forward to their visits. The office calls me regularly to let me know what is happening and also to see how I am. I am very happy with Right at Home and would recommend to everyone.

Reply from John Houghton, Owner at Right at Home (South Derby & East Staffordshire)

Hi Nic, thank you for taking the time to complete this review. I know that your carers enjoy their time with you and the office looks forward to their weekly chats.


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Review of

Right at Home (South Derby & East Staffordshire)

from Angela S (Daughter of Client) published on 29 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are all lovely and professional, good training from the company. Always chatty and cheerful with Mum, which is important as Mum has sight loss and needs guidance and encouragement. The managers are approachable, listened to family and were flexible with reasonable notice if problems occurred.
They also advised us if something needed to change.

Reply from Melanie Rowland, Registered Manager at Right at Home (South Derby & East Staffordshire)

Thank you for taking the time to complete the feedback. It has been a pleasure looking after your mum, the carers are very fond of her.


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Review of

Right at Home (South Derby & East Staffordshire)

from Archie G (Brother of Client) published on 29 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at Right at Home always treat my brother with the utmost respect and care. Both me and my brother are extremely happy with the services received. We love the fact that regular carers come and visit him, rather than different people every time. We have a fantastic relationship with the carers,
something that we have not always experienced with other agencies. Keep up the great work Right at Home!

Reply from Melanie Rowland, Registered Manager at Right at Home (South Derby & East Staffordshire)

Thank you for taking the time to review our service, we love looking after your brother.


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Review of

Right at Home (South Derby & East Staffordshire)

from Marc S (Son of Client) published on 28 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been caring for my dad for a little over a year now and I have to say I am more than impressed by their professional, caring and courteous team. Working together we have managed to keep dad at home, where he wants to be.

Reply from Charlotte Hayes, Recruiter at Right at Home (South Derby & East Staffordshire)

Thank you for your review, Marc. We are very dedicated to our Clients and appreciate reviews like yours.


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Review of

Right at Home (South Derby & East Staffordshire)

from Alison (Daughter of Client) published on 25 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care and support my mum has had from all at Right at Home. Having regular visits from a small team of carers meant that she got to know them. The managers were always extremely helpful in adjusting the level of care as it changed and did their utmost to accommodate her
needs. It was very reassuring to know that help was only a phone call away. The carers who visited my mum were all very kind and respectful and enabled her to continue to live independently until the time came for her to move into residential care.

Reply from Melanie Rowland, Registered Manager at Right at Home (South Derby & East Staffordshire)

Thank you for your kind words, it was an absolute pleasure to enable your mum to stay at home for as long as possible. The care team and ourselves became very fond of her.


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Review of

Right at Home (South Derby & East Staffordshire)

from S B (Client) published on 12 October 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a few carers to help with the shopping while my husband had to be in lockdown - I had to cancel the ones that came for a bit longer because the doctor told me not to go out because of my husband's illness.

Reply from Melanie Rowland, Registered Manager at Right at Home (South Derby & East Staffordshire)

Thank you for your review. It was a pleasure to assist you both.


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Awards / Recognitions (10)

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