Right at Home UK in Suffolk | 1 Home Care Provider

Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from S H (Daughter of Client) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

The whole family are very pleased with the care, attention and details that we receive for my father, all household needs are finished in a speedy manor. The carers are all friendly and caring to all the family.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks so much for taking the time to submit this lovely review. I'm pleased that everything is working well for both your father, and family. If there is anything the Directors or office team can assist with at any time, please let us know.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from Jennifer R (Client) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

My carers and the company marvelous.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you so much for taking the time to submit a review saying we're marvellous. The feeling is mutual:) If there is anything else we can do to assist at any time, please ask the Directors or office team who will be happy to help.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from B U (Wife of Client) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience

From the start we found the care and compassion to be excellent. Relationship with carer was easy and all needs were and are completed with full satisfaction.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you so much for submitting your review and for your positive words about our excellent care. Please contact the Directors or office team if there is anything additional that we can assist with. We are always here to help.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from E W (Client) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

Confidence and kindness come through the door with our carer. We are fortunate indeed.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you so much for your kind words. We will pass those on to your Caregiver. If there is anything the Directors or office team can do at any time, please contact us.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from Katharine H (Daughter of Client) published on 12 March 2025

Submitted via Website • Report

Overall Experience

I cannot tell you how grateful we are to the wonderful caregivers who visit my mum on a daily basis. My mum was not altogether welcoming to the idea - and can be difficult - but the team have persevered, offering support and assistance in a discreet and dignified way, whilst providing hugely vital

mental and emotional support to my dad. Mum has now begun to seek the carers out to ask when she needs help, which is a major step forward. The daily notes from the carers are so helpful to us - being some distance away - and we really feel they go the extra mile to brighten up both mum's and dad's days. I cannot recommend Right at Home enough.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you so much for submitting your review and for your kind words. We're so pleased to have made a difference with the right approach. Your input has been equally appreciated! Please contact the Directors or office team if there is anything additional that we can assist with.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from Paul C (Husband of Client) published on 11 March 2025

Submitted via Website • Report

Overall Experience

In September 2024 my wife's dementia had reached a stage where she was refusing to shower or wash her hair. I tried offering help and encouragement but she would not co-operate. At this stage I sought help and contacted RightAtHome because of their excellent ratings.
The carers come (usually singly)

for one hour each day at 7 a.m. This time is important because my wife will not wait any longer before wanting to get dressed. They treat her with dignity and respect and offer plenty of encouragement and praise and obviously do not force her to do anything against her will.
Over the course of a couple of weeks they were able to get her back to co-operating and she now showers each day and frequently has her hair washed.
The carers also clean up the bathroom and do a quick hoover over the lobby, kitchen and hall floors. They also check if there is anything else I need doing.
I certainly appreciate the progress that has been made.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you so much for taking the time to submit such a detailed and helpful review. We're so pleased the Caregivers have made a difference in helping your wife get ready for her day. From our experience, if someone can have the best possible start in the morning, it can help that person have a positive rest of the day:). Please ask the Directors or the office team if there is anything else we can assist with at any time.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from S S (Daughter of Client) published on 11 March 2025

Submitted via Website • Report

Overall Experience

We are delighted with the care our mum receives from Right at Home. The initial meeting with a member of staff focussed on building rapport and understanding Mum's needs. She was then matched with excellent caregivers. We like the fact that each visit is a minimum of an hour long so that time is spent

offering companionship as well as care.
Communication via the app is thorough and support from/contact with the office is efficient and swift. They respond well to changes in scheduling and care needs.
I would heartily recommend Right at Home.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you so much for taking the time to submit your review and for heartily recommending us. We're so pleased you are happy with the service. Please ask the Directors or the office team if there is anything else we can assist with at any time.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from Sue G (Power of Attorney of Client) published on 10 March 2025

Submitted via Website • Report

Overall Experience

I'm so glad I found Right at Home to help with caring for my neighbour. They have been invaluable with enabling her to stay in the comfort of her own home. We worked together over the past few years, caring for my neighbour as she needed more help. I was able to get time away, knowing that my neighbour

was in the best hands and that I could rely on her caregivers to pass on any changes or concerns. I was always reassured and kept up to date with the visits via the app. Right at home were always able to adjust to changes in need, and when more visits were needed, this was arranged very efficiently. My neighbour made many new friends through their visits, which was important as she was housebound, and had previously enjoyed catching up with people in town. I felt that we both benefitted immensely from getting care and support from Right at Home. They are so versatile to your needs, and I would always recommend them.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks so much for taking the time to submit a review. Your input was invaluable to help us provide the best care, and to adapt it as necessary. Thanks again for all your help, and for trusting us to care for your neighbour.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from Diana C (Sister of Client) published on 10 March 2025

Submitted via Website • Report

Overall Experience

Been having two carers come visit my Brother in law now for 18 months, best thing we have done! He enjoys their visits and they check on him for me which is a relief. When he ended up in hospital for a week, one of the staff members done her visit to him there which he enjoyed.
I love the way I can

read about the visits and know what they have done and how he is on the app.
It's a great service and I would certainly recommend to anyone.
Thank you.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks for submitting such a lovely review. I'm glad it was helpful to continue Caregiver visits whilst in hospital, and that it's also helpful for you to read the visit notes to let you know how your brother-in-law is doing. As ever, if there is anything in addition that we can do to assist, please ask the Directors or any of the office team.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from Miss P (Client) published on 7 March 2025

Submitted via Website • Report

Overall Experience

All the staff are friendly, they've really taken the time to get to know me. They have managed to adapt to my routine really well, allowing me to continue to access my activities in my local community and pursue an active lifestyle.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks for providing such a positive review for us. We very much appreciate it. If there is anything in addition we can do to help at any time, please contact the Director or office team.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from Susan R (Friend of Client) published on 6 March 2025

Submitted via Website • Report

Overall Experience

I fully recommend the team at Right at Home. A professional company who provide a very caring and respectful service.
My uncle was 'matched' with a carer and this continuity has provided him with a very positive experience. Where he was initially apprehensive, he is now very at ease with the assistance.
Communication

with the friendly and helpful office staff is always very good.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit a review for us. It is a privilege to support your Uncle and we're pleased he feels comfortable with his Caregiver's assistance. The Director and office team welcome any questions you or your Uncle may have at any time.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from Sarah S (Client) published on 5 March 2025

Submitted via Website • Report

Overall Experience

Both my caregivers are always professional and easy to get on with however we also have a laugh.. They are always on time. As we.. as helping me they also take the pressure off my husband by washing the floors, hoovering and hanging out the washing. Your service is worth every penny.There is nothing

that I would change.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks for taking the time to submit such a positive review for us. I'm glad your Caregivers are so helpful and that there's nothing you would change. As ever, if there is anything else we can do to assist, please ask so we can continue to provide the very best service for you.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from J T (Daughter of Client) published on 3 March 2025

Submitted via Website • Report

Overall Experience

Outstanding support when client was very poorly during this period. Support continues and very happy with the care being provided. The client is happy with the friendly and supportive service provided. Gives me peace of mind knowing the level of care provided is excellent. Customer Service is great.

Always kept informed and all staff very friendly, kind and caring.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks for taking the time to submit such a positive review for us. As ever, if there is anything else we can do to assist further, please ask so we can continue to provide the very best service for you.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from D S (Daughter of Client) published on 3 March 2025

Submitted via Website • Report

Overall Experience

The care provided to my Mother is excellent. All of the carers do a wonderful job. Which gives me and my family peace of mind, and has allowed my Mother to remain in her own home. The company has also helped me get extra cover at quite short notice for a not very sociable time.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks for taking the time to submit such a lovely review for us. It is a privilege to support your Mother. If there is anything further we can do to assist, please ask so we can continue to provide the very best service.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from James W (Son of Client) published on 25 February 2025

Submitted via Website • Report

Overall Experience

We have been really pleased with the service from Right at Home - our Mum is not the easiest to deal with as her Alzheimers has made her very aggressive - and the carers do a great job in these difficult circumstances.
We get detailed daily reports from the carers - my Dad who was previously trying

to cope on his own has found it invaluable and it gives us peace of mind that he has some great help.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you so much for taking the time to submit a review. We're pleased the daily visit notes are helpful and give you peace of mind. If there is anything else the care givers or office team can help with, please don't hesitate to ask.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from Pauline B (Wife of Client) published on 6 December 2024

Submitted via Postal Card • Report

Overall Experience

I have found Right at Home to be invaluable to me and my husband during a very bad time for us. We would not have managed our health issues without the support and guidance of management and the kindness and respect of staff. Right at Home are certainly value for money.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit such a positive review. We appreciate it, and I'm pleased we have been able to assist at this difficult time for you. I know the Caregivers and office team are always pleased to help in any way they can.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from John W (Son of Client) published on 10 September 2024

Submitted via Website • Report

Overall Experience

We have found the staff and carers to be friendly and helpful, conscientious and hard-working. They make a big difference to my parents in Felixstowe. The carers visit to help several hours per week on a regular basis and Right at Home is very flexible in arranging extra hours where required. Many thanks

to everyone at Right at Home Ipswich.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit a review and for letting us know the positive difference the support is making to your parents. It's very much appreciated by all the team.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from Julie W (Daughter of Client) published on 22 August 2024

Submitted via Website • Report

Overall Experience

My mum was so pleased with the help she received caring for my father. Mum and I feel like a weight has been lifted off our shoulders knowing that somebody is coming in to help. We were pleased with the way things were put into place very quickly and efficiently.

Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks for taking the time to submit such a lovely review for us. We appreciate it and will share it with the team.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from Garry M (Son of Client) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience

All staff continue to be caring, helpful, friendly and knowledgeable. Mum's carer/companion is delightful and a perfect match. I would not hesitate to recommend Right at Home to anyone.

Reply from Claire Percy, Managing Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks so much for your support and kind review. We feel privileged to support your mum.

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Review of
Right at Home (Ipswich, Woodbridge & Felixstowe)
from E R (Daughter of Client) published on 27 May 2024

Submitted via Website • Report

Overall Experience

Signed up with Right At Home six months ago when we were badly let down by a previous carer. Talk about chalk and cheese! From the initial email, when they suspected something was wrong and offered help if it was needed, to present day the service offered by all at Right At Home has been exemplary.

It was hard for Mum to adjust to new carers and it took her a while to settle into a new routine, but the patience and kindness of everyone at Right has been second to none. I wouldn’t hesitate in recommending Right At Home.

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Right at Home UK Locations in Suffolk (1)

Right at Home UK Reviews in Suffolk (60)

Right at Home (Ipswich, Woodbridge & Felixstowe)

Right at Home (Ipswich, Woodbridge & Felixstowe)

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Right at Home (Ipswich, Woodbridge & Felixstowe)

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