Right at Home UK in Surrey | 5 Home Care Providers

Review of
Right at Home (Twickenham & Richmond)
from S E (Daughter of Client) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience

The care provided is of a (usually) consistently high standard. Any minor complaints are dealt with immediately. The care provided is wide-ranging including emotional/social care as well as physical. Carers are good time keeps, and phone if they're delayed.
Carers are very flexible fitting in around

various lifestyles and family structure. Right at home is much appreciated.

Reply from Ella Seys, Digital Marketing Executive at Right at Home (Twickenham & Richmond)

Thank you so much for your kind words and 5 star review! We really value your feedback as we aim to exceed expectations with our homecare services in Twickenham.

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Review of
Right at Home Reigate & Crawley
from J I (Son of Client) published on 11 March 2025

Submitted via Website • Report

Overall Experience

When we realized that Mum would need a live-in carer, Right at Home was highly recommended to us.
They carried out an assessment and explained the live-in care process thoroughly, which reassured Mum and put her at ease. They were very patient and took their time.
Once the live-in carer started, we

noticed a significant improvement in Mum's overall well-being, particularly in terms of nutrition, as she was able to enjoy freshly prepared meals more frequently.
For us as a family, it was a great comfort knowing that someone was there to support Mum around the clock.
Right at Home were great through the whole process and I would happily recommend them going forward.

Reply from Rachel Laurence, Business Care Manager at Right at Home Reigate & Crawley

Thank you for supporting us with your review. We are always so grateful to receive such lovely feedback and it was our pleasure to provide this additional support for Mum at home. We wish you all the best going forward and thank you for choosing Right at Home.

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Review of
Right at Home (Twickenham & Richmond)
from S E (Daughter of Client) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

Always great care and kindness.

Reply from Liz Young, Business Development Manager at Right at Home (Twickenham & Richmond)

Thank you so much, we are a values led company with kindness and care at the heart of all we do. I am so pleased this has shone through with our amazing team of carers and I will be happy to pass on your 5* review to the team.

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Review of
Right at Home GF
from H J (Client) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

I was treated very well by all the staff and this aided my rehabilitation after a fractured pelvis. All carers were excellent cheerful and kind at every step of my recovery. I would certainly recommend Right at Home highly and would use them again should it become necessary.

Reply from Liz Young, Business Development Manager at Right at Home GF

Thank you so much for taking the time to write such a kind review, we are able to offer homecare on a short term basis as well to support with rehabilitation and it was great our excellent team have been able to support you in this way.

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Review of
Right at Home GF
from M D (Client) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

I have always found the carers very friendly, willing and helpful.

Reply from Liz Young, Business Development Manager at Right at Home GF

Thank you so much for giving us 5 5* we are happy you are so pleased with our outstanding services!

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Review of
Right at Home Sutton & Mid-Surrey
from D H (Grandson of Client) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience

My nan uses this service to take her shopping once a week. She has found it invaluable as she has macular degeneration and could not manage this herself. The ladies that visit treat her with dignity and respect and she really enjoys their company. She has also needed extra calls for hospital visits

and they could oblige when needed.

Reply from Tim Haigh, Owner/Managing Director at Right at Home Sutton & Mid-Surrey

Thank you for taking the time to review our care, it is greatly appreciated.

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Review of
Right at Home (Camberley & Woking)
from S R (Daughter of Client) published on 24 February 2025

Submitted via Website • Report

Overall Experience

Right at Home have been supporting my stepfather since the start of December. The carers have all been fantastic, very kind and respectful and nothing is too much trouble. They help him with all aspects of his daily care, including knowing when to sit and listen and even joining in with his passion

of reading poetry! They also support him in attending appointments and managing his calendar.
The manager has been a constant source of support as I navigate my stepfather's Dementia journey and has been on hand to offer advice and expertise. My stepfather speaks very highly of Right at Home and looks forward to his carers visiting each day. They are helping to ensure he can stay in his own home for as long as possible and this gives me peace of mind, knowing he is so well looked after. I would recommend Right at Home to anyone needing this service, I have been very lucky to find such a supportive service for my stepfather.

Reply from Liz Young, Business Development Manager at Right at Home (Camberley & Woking)

Thank you so much for such a kind review, I am so happy to pass these words to the manager and her team of caregivers. Enabling people to remain at home and also returning peace of mind to families and loved ones is our main objective and if we can listen to poetry too then all the better! Thank you once again.

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Review of
Right at Home GF
from Samantha W (Wife of Client) published on 20 February 2025

Submitted via Website • Report

Overall Experience

The carers were always attentive and met my husband's needs.
They matched his personality to the correct carers.
Each carer took the time to learn about his interests and engaged with him about the subjects.

Reply from Liz Young, Business Development Manager at Right at Home GF

Thank you so much, I will pass your kind words on to the team. Our no-strangers policy and minimum of one-hour care calls means we can really go the extra mile for our clients' needs and the needs of their families too!

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Review of
Right at Home GF
from S B (Daughter of Client) published on 14 February 2025

Submitted via Website • Report

Overall Experience

This is to give our heartfelt thanks to the wonderful carers who looked after my mother for the last six months of her life. They became friends and supported both myself and my sister, alleviating some of the stress of Mum's condition, and we will miss seeing them. Thanks to the evils of dementia,

the carers never knew what Mum would be like from day to day but were always so cheerful and compassionate and looked after Mum with care and understanding. I would highly recommend Right at Home, both management and staff, to anyone who is struggling to cope.

Reply from Liz Young, Business Development Manager at Right at Home GF

Thank you so much for your review. Compassion is one of our company values, and we have an amazing team that lives and breathes those values. We are also so pleased that we were able to return some peace of mind to you and your sister. I will be sure to pass your kind words on to the team. Thanks again.

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Review of
Right at Home GF
from Bridget D (Daughter of Client) published on 13 February 2025

Submitted via Website • Report

Overall Experience

We as a family would like to thank you and your team so much for everything
you've done for our father over the past 2 years.
The care you've provided has been wonderful and made it possible for our father
to end his days at home, which was his wish.
Your team have always been very professional,

thoughtful and considerate and we're so grateful.

Reply from Liz Young, Business Development Manager at Right at Home GF

Thank you so much for taking the time to write about your experience with Right at Home, we are happy that we were able to support with your father's wish to stay at home. We really do have an amazing team of carers and I will be sure to pass your kind words on to them. Thank you once again.

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Review of
Right at Home GF
from Melanie P (Daughter of Client) published on 11 February 2025

Submitted via Website • Report

Overall Experience

I was introduced to Right at Home when a member of their team gave a talk on Dementia at my place of work.
Theirs was the first number I called when my mother needed care in her home for more than 8 months until she passed away.
They were always easy to deal with over the phone or email and responded

with answers to my queries promptly.
All of the carers who looked after mum were kind, professional and focused on making mum as comfortable and safe as possible.
Whenever I met any of them, they had good ideas for me to try to make life a little easier for mum (and us) with her Dementia and they obviously took pride in their work.
I was always impressed that their shared communication meant they each knew what the current status was, which was reassuring.
With Right at Home and family members help, we were able to fulfil mum's wish to remain at home and we will always be grateful for the major part they played.
They all deserve a medal!

Reply from Liz Young, Business Development Manager at Right at Home GF

Thank you so much for your review, we are incredibly touched and I will pass this to the team of carers who looked after your mum. It is so special we were able to support your mum to be able to remain at home, we have a an outstanding team of carers and excellent communication tools in place to ensure consistent, quality care. Thank you once again.

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Review of
Right at Home GF
from Julie W (Daughter of Client) published on 10 February 2025

Submitted via Website • Report

Overall Experience

Right At Home Farnham were recommended to me by a neighbour of my mother's when she became unable to look after herself fully. At first mum had carers twice a day, after a few weeks I asked for three times daily and now they are visiting 4 times a day. I have nothing but praise for the lovely people

who visit mum, they go above and beyond with the care they give her, even staying longer when she had a fall.
I have looked in the past for care for mum but was unable to find what I was looking for. When Right At Home was mentioned to me, I got in touch and knew right from the start that they were perfect for mum. The care manager visited mum when I was there one day and whilst very professional, she is also a lovely, approachable, kind, caring person, and always very helpful when I need to contact her. Although I have never met mum's carers I have spoken to two of them and they are truly lovely people, not only to mum but to me too. They are carers who really DO care!
Thank you to you all.

Reply from Liz Young, Business Development Manager at Right at Home GF

Thank you so much for sharing such a lovely review which I will gladly share with your mum's team. We have an exceptional team of carers who will always go the extra mile not only for those they are caring for but their families too. Thank you once again.

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Review of
Right at Home Reigate & Crawley
from Barbara W (Partner of Client) published on 7 February 2025

Submitted via Postal Card • Report

Overall Experience

I am delighted with the service offered and the support and care given to my partner. All the carers are most professional, well-trained, and caring and have never let us down.
Initially consistency of carers was a problem, but the agency consulted me on this and we now have an excellent familiar

team who offer regular consistent care which is a great support to us both. I would recommend RAH highly, we could not survive at home without them.

Reply from Rachel Laurence, Business Care Manager at Right at Home Reigate & Crawley

Thank you very much for taking the time to write this review. I am so pleased to hear, that together, we have developed a package of care that supports you and your partner in the best possible way, whilst also providing you both with continuity from your small group of visiting carers. Thank you for choosing Right at Home, we look forward to continuing our relationship with you both. Best wishes, from the whole Right at Home Team.

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Review of
Right at Home GF
from John F (Husband of Client) published on 4 February 2025

Submitted via Website • Report

Overall Experience

My wife started Right at Home on 1st July 2024, they has been a life changing factor in our challenged later years. Now we have a structure to our day, before I had difficulty in getting my wife up out of bed to face the day. Particularly appointment days, be it Doctors, Hair or Hospital, all were

difficult, or at times have to cancel.
Now, your Angels arrive and lift both my wife and my own spirits and set our day. We have four Angels we would not want to change this quartet, for my wife is very comfortable with the way that they engage with her, and they help me too with the Health Challenges. My wife finds changes in her personal life very difficult to accept, so please keep the status quo.
Thank you Right at Home Staff a big thank you to our four angels.
P.S. When my wife has her "Exercise" sessions, with one lady in particular, I have had many smiles and it raises my day too!

Reply from Liz Young, Business Development Manager at Right at Home GF

Thank you so much for taking the time to write in with this review, I will share your kind words with your Angel team! We are very lucky to have such a wonderful team of carers who always want to go the extra mile to help not only our direct clients but in turn support families and loved ones, returning peace of mind and smiles. Thank you once again!

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Review of
Right at Home GF
from Susan S (Daughter of Client) published on 22 January 2025

Submitted via Website • Report

Overall Experience

My mother has had carers from Right at Home for some time, and the entire experience has just been fantastic. Sadly she has moved to a home due to an escalation in her needs, but she misses having the one to one care and companionship that her carers from Right at Home provided. Always on time, always

cheerful and helpful, and always keen to complete the tasks she wanted. It has given me comfort knowing that she was not only being so well looked after, but that she looked forward to and enjoyed the visits from her carers. I really cannot recommend Right at Home enough! Thank you to the whole team for all you have done for us.

Reply from Liz Young, Business Development Manager at Right at Home GF

What a fabulous review, thank you so much for writing in. Our one hour minimum care calls means that we can complete all tasks and also build these close relationships which are so important to our elder community. Our carers are so compassionate and will always go the extra mile. Thank you once again.

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Review of
Right at Home Sutton & Mid-Surrey
from T S (Son of Client) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience

From the outset, Right at Home have provided a friendly, efficient, and professional service. Starting with the manager's visit to assess our mother and support that best suits her requirements. The allocation of carers, through the ongoing monitoring, help/care, and feedback provided on a regular basis.

The carer have provided on a regular basis. The carers have provided professional attentive, kind, and engaging not only are they helping her during the time of their visits we have noticed a definite improvement in her mood and outlook at all other times.

Reply from Tim Haigh, Owner/Managing Director at Right at Home Sutton & Mid-Surrey

Thank you so much for reviewing our service. Your kind comments are greatly appreciated.

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Review of
Right at Home (Camberley & Woking)
from Simon M (Son of Client) published on 16 January 2025

Submitted via Website • Report

Overall Experience

Right at Home was recommended to us by close friends, and we are so grateful to them for the recommendation. From the start the administration was professional and efficient, and the staff who looked after our 95-year-old mother were, without exception, all kind, efficient, and hugely considerate. We

had to go from a daily visit, right up to full-time care in the space of several months, and Right at Home was unfailingly adaptive and flexible. Could not speak more highly of our experience with this excellent care company.

Reply from Liz Young, Business Development Manager at Right at Home (Camberley & Woking)

Thank you so much for this wonderful review. Our Registered Manager and her team always aim to exceed expectations when providing homecare services and we were so pleased to be able to support your family on your homecare journey.

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Review of
Right at Home Reigate & Crawley
from Wendy C (Daughter of Client) published on 7 January 2025

Submitted via Website • Report

Overall Experience

"Right at Home" first helped with my mother who had Dementia, and they did a wonderful job helping at home, which took the pressure off my father. A few weeks after my mother went into a care home, my father needed a lot of care, and Right at Home was able to pivot and provide rapidly increasing help

for my father. They went above and beyond the call to make sure my father was cared for well. The office staff and the carers are in rapid contact and work well as a team. After both my parents were in care homes I was able to reach out to them for help, which they gladly did.
One of the many things I appreciated about Right at Home was how quickly I was able to communicate with them, and their rapid response to our needs. I also liked the fact that there was an office close to home, that I could pop round to say "Thank you" .

Reply from Rachel Laurence, Business Care Manager at Right at Home Reigate & Crawley

Thank you for taking the time to write this review for us. It was a pleasure to be able to support both Mum and Dad at home and I am so glad that we were able to make such a positive difference. Your wonderful feedback is very gratefully received and will be passed along to all the carers who visited them. Best wishes from the whole Right at Home team.

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Review of
Right at Home Reigate & Crawley
from Sarah T (Daughter of Client) published on 20 December 2024

Submitted via Website • Report

Overall Experience

I have been very impressed with Right at Home from from first interaction until today, when carers are in place. I initially called Right at Home and set up a meeting with my parents. My dad has dementia and my mum is struggling to cope. At the meeting, my dad's behaviour was particularly challenging.

The Right at Home representative dealt with him and the situation in a calm and courteous way. She then used this experience to set Dad up with a carer who she knew had the skill set to deal with his behaviour. Our carer now comes in on a regular basis and not only is she great with Dad but has also built a good bond with Mum. She has taken what could have been a stressful situation and made it into a very positive experience for them both. I can't recommend Right at Home highly enough.

Reply from Rachel Laurence, Business Care Manager at Right at Home Reigate & Crawley

Thank you for taking the time to support us with this review. I am so pleased to hear that the provided care is being utilised and enjoyed by both Mum and Dad. Thank you for choosing Right at Home, and we look forward to providing continued support to the family. Best wishes from the whole Right at Home team.

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Review of
Right at Home Sutton & Mid-Surrey
from C P (Son of Client) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience

I have received exemplary service for my Mum. Not only has the care manager been amazing, but the whole office team are so helpful. The care for my Mum has been outstanding.
In nine years of caring for my Mum, I have tried several different companies and Right At Home has been the best by far. They

will now also be my first choice.

Reply from Tim Haigh, Owner/Managing Director at Right at Home Sutton & Mid-Surrey

Thank you for reviewing our service. Your kind comments are much appreciated.

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Home Care Providers Owned by Right at Home UK in Surrey

Right at Home UK Locations in Surrey (5)

Right at Home UK Reviews in Surrey (339)

Right at Home (Twickenham & Richmond)

Right at Home Reigate & Crawley

Right at Home (Twickenham & Richmond)

Right at Home GF

Right at Home GF

Right at Home Sutton & Mid-Surrey

Right at Home (Camberley & Woking)

Right at Home GF

Right at Home GF

Right at Home GF

Right at Home GF

Right at Home GF

Right at Home Reigate & Crawley

Right at Home GF

Right at Home GF

Right at Home Sutton & Mid-Surrey

Right at Home (Camberley & Woking)

Right at Home Reigate & Crawley

Right at Home Reigate & Crawley

Right at Home Sutton & Mid-Surrey

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