Right at Home UK in West Sussex | 3 Home Care Providers

Review of
Right at Home (Mid Sussex)
from Liam E (Son of Client) published on 25 March 2025

Submitted via Website • Report

Overall Experience

Excellent care provider, deeply appreciated by us, and would thoroughly recommend. From the start, Right At Home were warm, compassionate and professional. They were diligent in understanding our dad and his care needs, his interests and quirks, his life. They adapted as the care needs changed, particularly

in the last months before dad moved to a nursing home. Their response to requests or changing requirements was rapid, including the odd emergency out-of-hours... there was always someone there. The app allowed us to check on rosters and reports on each visit, so we could see how dad was every day. In our case, two of us are 12000 miles away in Australia, but we felt completely in touch. Overall, Right At Home took the pressure off, and we felt completely reassured that dad was in safe and kind hands. They were recommended by someone in dad's village, and we do the same to you.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

I can't tell you what a joy it was to support your lovely father - what an amazing and surprising man! I'll never forget the first time I visited his front room only to see his extraordinary history unfolding in front of me! We really appreciate your very generous feedback and your kind recommendation.

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Review of
Right at Home Chichester & Bognor Regis
from Andrew C (Son of Client) published on 21 March 2025

Submitted via Website • Report

Overall Experience

RAH started caring for my father when he was discharged from hospital in June 2024, with a letter from the Hospital stating that he needed full time 24 hour care as he was at the end of life and had been given only weeks to live as he wasn't eating or at all mobile even to get to the bathroom.
Gradually

but within a very short time, a matter of a couple of weeks, the care givers had motivated him to eat and drink, get him mobile and clear up a grade 3 pressure sore that he had developed while in hospital. the family could not believe the miraculous recovery, by the end of August the day time care was reduced to a few hours leaving just the all night care , dad regained a lot of independence and was able to go out and drive a short distance
Sadly in December he had to have full brain radiotherapy due to a brain tumour and several cancers, RAH were called back again for 24 hour care and with the help of the hospice looked after him to the end their care and professionalism was amazing

Reply from Nathan East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for sharing your heartfelt experience with Right at Home Chichester & Bognor Regis. It was truly our privilege to care for your father during such a challenging time, and we are deeply touched by your kind words.We are so pleased to hear that our caregivers were able to support his incredible recovery, helping him regain independence and quality of life. It's moments like these that remind us why we do what we do. While we are saddened by his passing, we are grateful that we could be there to provide comfort and care alongside the hospice team in his final days.Your feedback means the world to us, and we will share your kind words with the whole team.

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Review of
Right at Home (Mid Sussex)
from S B (Daughter of Client) published on 20 March 2025

Submitted via Website • Report

Overall Experience

We cannot find anything negative to say about this company and the staff. Everyone went beyond our expectations and were so focused on my mum and keeping her safe and happy.
We were sorry to have to move on and leave everyone's smiling faces!

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

It was an absolute delight looking after mum - it's no wonder the CareGivers were always smiling! We are very grateful for the opportunity to have supported her and hope she is happy and settled in her new home.

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Review of
Right at Home (Mid Sussex)
from J R (Daughter-in-law of Client) published on 20 March 2025

Submitted via Website • Report

Overall Experience

They have been nothing but flexible and supportive. The care has been attentive and the person in question was initially reluctant to have but now loves it being in place! It gives us peace of mind as well as the person receiving the care.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

Thank you for the kind review. We understand that that sometimes it is a big step for someone to accept help at home, as rightly people generally like to be as independent as possible for as long as possible. We will always look to encourage independence, just 'filling in gaps' where required and know that it is a privilege to be invited to support clients in their own homes, which requires a great deal of trust. It is great to hear when a client has trust in us and has actually begun to look forward to our CareGiver visits!

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Review of
Right at Home Chichester & Bognor Regis
from Nancy P (Client) published on 3 March 2025

Submitted via Website • Report

Overall Experience

My overall review is extremely good.
caregivers are all lovely all very happy and helpful. I have a good bond with my regular carers.
Very happy with the support I receive from Right at Home. Would highly recommend.

Reply from Nathan East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for taking the time to provide such amazing feedback about the team. They will be proud to hear how their support is making a difference.

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Review of
Right at Home Chichester & Bognor Regis
from Liz S (Daughter of Client) published on 7 February 2025

Submitted via Website • Report

Overall Experience

Right at Home have been a great support to my father and to myself and my brother through a challenging time for our family. From the initial assessment and the need to put support in place quickly, they have been professional, supportive and have worked to help my father adjust to having care support.

Their communication is excellent and all the staff have been professional, respectful and caring, working hard to enable my father to maintain his independence. Right at Home was recommended to us by family friends. How glad we are that they did.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for taking the time to provide such lovely feedback. The team will be very proud to hear how their support is helping both your father and the wider family.

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Review of
Right at Home (Worthing & Shoreham)
from Sasha K (Daughter of Client) published on 8 January 2025

Submitted via Website • Report

Overall Experience

We were looking for care for my mum and dad and had been sent 6 local agency's to call. We short listed to 2, rang them both, asked the same questions and by 100%, Staff member at Right at Home blew us out of the water. She was kind, genuine, caring and answered all our questions. She remained professional

throughout and was understanding of our needs. I would recommend Right at Home to anyone I spoke to who needed care for anyone. She was passionate about what she did and put my mind at ease straight away. Thank you for being amazing.

Reply from Anton van Baalen, Director at Right at Home (Worthing & Shoreham)

Thank you for your very kind words about our staff. We are passionate about providing the right information in order for our clients to decide on the correct care. It's great to hear that you have been able to get all your questions answered!

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Review of
Right at Home (Mid Sussex)
from Nikki J (Daughter of Client) published on 19 December 2024

Submitted via Website • Report

Overall Experience

Right At provided excellent companionship and care support to my Mum and Aunt over a 9-month period. The office staff and carers were always very friendly and supportive and we would be contacted promptly if there were any concerns. As my Mum and Aunt's needs changed, Right At Home was able to adapt

their support to respond. All the carers who spent time with my Mum and Aunt were so friendly and warm and it was hugely reassuring to us as a family to know they were visiting. I would really recommend Right At Home.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

What an absolute pleasure it was to support your mum and aunt - what a couple of characters! The CareGivers loved the opportunity to take them out and about. We are so pleased to hear that we were able to give you the reassurance and support you needed, and are very grateful for this kind review and recommendation.

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Review of
Right at Home Chichester & Bognor Regis
from Jacqui F (Daughter-in-law of Client) published on 13 December 2024

Submitted via Website • Report

Overall Experience

I can not praise Right at Home enough they have put our minds at rest regarding the care of my father-in-law, the staff are very professional and take marvellous care of him.
There is nothing too much to ask when the carers have finished caring for my Father-in-law they then start to do the housework.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for this wonderful feedback. We will be sure to share this with the team. Thank you again.

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Review of
Right at Home (Mid Sussex)
from Gillian T (Daughter of Client) published on 25 November 2024

Submitted via Website • Report

Overall Experience

Right at Home Mid Sussex has looked after my mum for the last few years, and we cannot praise them highly enough. From the management and office staff to the carers, they are all so helpful and approachable. The carers really do care about their clients and the 45-minute visits mean that they have time

to really get to know them. We've now reached a stage where my mum needs to go to a care home due to increasing confusion and frailty, but the Right at Home team have supported her to stay at home as long as possible. I would absolutely recommend their services.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

It has been a joy to have supported Mum over these past few years. What an incredible lady! We are so pleased we were able to make a difference and support the family in keeping her safely at home all these years, and we thank you for giving us the opportunity to build this relationship with you, your mum and the family.

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Review of
Right at Home (Mid Sussex)
from Andrew E (Son of Client) published on 18 November 2024

Submitted via Website • Report

Overall Experience

My family used Right at Home (Mid Sussex) to care for both my father and mother towards the end of their lives. The experience we had was faultless from start to finish. The office is very well organised in managing the care and rotas and the care provided was exceptional. My mother and father were

very well looked after and it allowed them to stay in their home for as long as possible. The team has been amazing, thanks so much.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

Thank you so much for leaving such a wonderful review about our services. We always try and go above and beyond to support our clients and their families, and we are fortunate to have an incredible office support team and amazing CareGivers who enable us to do so. It was a joy and a privilege to have supported Mum and Dad in their later years. Hopefully, we gave the family the comfort and the support they needed during what can always be a difficult time.

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Review of
Right at Home Chichester & Bognor Regis
from P F (Client) published on 22 October 2024

Submitted via Website • Report

Overall Experience

I have been using Right at Home for 3 years now and I'm very happy with the level of support I receive.
The Caregivers I have had are very polite and friendly, all my requirements are met.
I Would highly recommend Right-At-Home Chichester & Bognor Regis.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you very much for your kind words. It is our ongoing pleasure to support you.

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Review of
Right at Home (Worthing & Shoreham)
from Emma W (Daughter of Client) published on 17 October 2024

Submitted via Website • Report

Overall Experience

I have been more than happy, as has Dad. Everything you've done has been brilliant & you've kept me up to speed and have been patient and understanding with both of us all the way through. So thank you.

Reply from Louisa Connor, Manager at Right at Home (Worthing & Shoreham)

Thank you for such a kind review. It has been a pleasure to get to know both you and your dad.

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Review of
Right at Home (Worthing & Shoreham)
from T M (Daughter of Client) published on 16 October 2024

Submitted via Website • Report

Overall Experience

A lady in the office is great at communicating with me any changes or concerns the carers have had with Mum.
All the carers know exactly what needs doing they usually go above and beyond!
Very organised and efficient!

Reply from Anton van Baalen, Director at Right at Home (Worthing & Shoreham)

Thank you for the lovely review - we are extremely proud of how great our staff are with your Mum!

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Review of
Right at Home Chichester & Bognor Regis
from T G (Client) published on 1 October 2024

Submitted via Postal Card • Report

Overall Experience

This is the best care company I have ever used and I have used a few over the years. I feel the caregivers and office team have amazing communication. I feel listened to at Right At Home.
The caregiver's attention to detail is very much tailored to my needs.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for taking the time to leave us such a lovely review. We pride ourselves on person-centred care, so it is great to hear this in your feedback.

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Review of
Right at Home Chichester & Bognor Regis
from E B (Client) published on 22 July 2024

Submitted via Postal Card • Report

Overall Experience

I have not met a poor carer. All do what I ask them to do. All have been kind and friendly. Personally I like one or two more than others. That's normal.

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Review of
Right at Home (Mid Sussex)
from S F (Daughter-in-law of Client) published on 17 July 2024

Submitted via Website • Report

Overall Experience

We could not recommend Right at Home highly enough. All of the team who supported my in-laws over the last few years were & are incredible people who showed such incredible patience & care. My in-law's worst fear was to die in hospital & the Right at Home's level of exceptional service ensured they

had the choice to remain at home right till the end despite medical & personal care challenges. Whilst care packages were being arranged we experienced support from other care providers in the area so had first-hand experience of what good looks like & it is most definitely the Right at Home team. Thank you to the manager & her amazing team.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

Wow - what a wonderful review! As you know, we had supported your in-laws for a few years and it has been an absolute privilege to get to know them during this time and be part of their lives. It was a particular privilege that we were able to support them both right to the end, which as you say was what they both wanted.

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Review of
Right at Home Chichester & Bognor Regis
from John S (Client) published on 10 July 2024

Submitted via Postal Card • Report

Overall Experience

Very experienced helper.

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Review of
Right at Home Chichester & Bognor Regis
from Richard D (Client) published on 10 July 2024

Submitted via Postal Card • Report

Overall Experience

The carer comes to me three times a week and does an excellent job looking after me and cleaning the house.

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Review of
Right at Home (Worthing & Shoreham)
from Kim P (Daughter of Client) published on 15 May 2024

Submitted via Website • Report

Overall Experience

My father receives excellent care from the dedicated staff at Right at Home Shoreham. They always put his needs first and keep me updated with information. When my father is poorly, the managers contact me and keep me updated and we agree on the best course of action i.e. calling the GP or Nurses. They

assist in liaising with the doctor and social worker and reference level of services which are needed to support his fluctuating care needs. All the staff team are caring, empathetic and really listen to what my dad wants and feels and they try to make things as comfortable and happy as they can for him on each visit. I would have no hesitation in recommending the service to others.

Reply from Simon Phillips, Registered Manager at Right at Home (Worthing & Shoreham)

Thank you so much for the lovely words, we all look forward to supporting your lovely Dad.

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Home Care Providers Owned by Right at Home UK in West Sussex

Right at Home UK Locations in West Sussex (3)

Right at Home UK Reviews in West Sussex (191)

Right at Home (Mid Sussex)

Right at Home Chichester & Bognor Regis

Right at Home (Mid Sussex)

Right at Home (Mid Sussex)

Right at Home Chichester & Bognor Regis

Right at Home Chichester & Bognor Regis

Right at Home (Worthing & Shoreham)

Right at Home (Mid Sussex)

Right at Home Chichester & Bognor Regis

Right at Home (Mid Sussex)

Right at Home (Mid Sussex)

Right at Home Chichester & Bognor Regis

Right at Home (Worthing & Shoreham)

Right at Home (Worthing & Shoreham)

Right at Home Chichester & Bognor Regis

Right at Home Chichester & Bognor Regis

Right at Home (Mid Sussex)

Right at Home Chichester & Bognor Regis

Right at Home Chichester & Bognor Regis

Right at Home (Worthing & Shoreham)

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