Right at Home UK in West Sussex | 3 Home Care Providers

Review of
Right at Home (Worthing & Shoreham)
from Simon C (Son of Client) published on 10 April 2025

Submitted via Website • Report

Overall Experience

Excellent carers and lovely office staff. Prompt updates informing me of any concerns regarding my mothers well-being.
We couldn't be more happy with the service all round, and the accommodating nature of the company.

Reply from Louisa Connor, Manager at Right at Home (Worthing & Shoreham)

Thankyou for the lovely review and feedback. We are extremely proud of our staff.

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Review of
Right at Home Chichester & Bognor Regis
from V K (Client) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

I have found it a great asset to have the carers visit me 3 times a week. They have been a great help with the various things I can no longer do myself much as driving to the hospital or doctor of sometimes do some shopping - also I have very much enjoyed a chat and a cup of tea or coffee.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for your kind words. The team very much enjoy their visits.

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Review of
Right at Home Chichester & Bognor Regis
from David S (Husband of Client) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

Right at Home staff looked after my wife between 2023 and 2024. Other carers I met at a Dementia Hub spoke of RAH as being a good company for their loved ones. I now believe that they are in fact the BEST. All RAH employees displayed high levels of training, empathy and kindness, I was totally satisfied

and significantly, so was my wife. Using a company like RAH not only provided me with the time to do shopping etc, but also eased the difficult transition for my wife from home to residential care when the time came. Thank you, I always recommend Right at Home.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for sharing this wonderful feedback. The CareGivers so enjoyed their visits and the support they were able to provide. Thank you also for your ongoing support in recommending Right at Home.

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Review of
Right at Home (Worthing & Shoreham)
from Patricia B (Daughter-in-law of Client) published on 3 April 2025

Submitted via Website • Report

Overall Experience

Right at Home have kept me and the family clearly updated on any changes in my mother in law's health and well being. A caring, concerned attitude is shown by every staff member throughout the management team and hands on carers. They are all polite, friendly and show respect to my mother in law and

to ourselves as a family and highly professional with their nursing skills. We are extremely grateful for all the advice and care shown by all at Right at Home.

Reply from Louisa Connor, Manager at Right at Home (Worthing & Shoreham)

Thankyou for the review. Its so lovely hear your kind words about our staff.

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Review of
Right at Home (Worthing & Shoreham)
from K H (Daughter of Client) published on 2 April 2025

Submitted via Website • Report

Overall Experience

We have used Right at Home 3 times to cover when Mum's usual carers are away. The carers have all been excellent, very kind and great with Mum. She has been very comfortable with them all.
The office staff are very efficient and have organised the visits very well. I particularly like being able to

read the feedback on each visit that the carer updates online on leaving Mum. It gives me a good idea of how Mum is, and what has happened during the visit.
I would recommend them highly.+

Reply from Louisa Connor, Manager at Right at Home (Worthing & Shoreham)

Thankyou for the lovely review and feedback. We are proud to be able to provide the support when needed.

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Review of
Right at Home (Worthing & Shoreham)
from Kim P (Daughter of Client) published on 1 April 2025

Submitted via Website • Report

Overall Experience

The whole team at Right at Home are fantastic. They are professional, caring, trustworthy and dedicated.
The team provided care to my Dad for many years and without their ongoing support, he could not have remained living in his own home where he wanted to be. The carers were proactive and always

put my father in the centre of everything they did.
At times they went beyond in the care and support they provided to him and for that we will always be grateful.
In the last two weeks of his life they were so reactive in the care they provided to him and supported him to die at home with dignity and respect.
As a family they fully support us at this very difficult time and ensured we were all ok. Kind words, cups of tea, space when we needed it and all care for my Dad when we needed a few minutes to step away.
Thank you to all the staff. We so much appreciated everything you did for Dad and for us.

Reply from Louisa Connor, Manager at Right at Home (Worthing & Shoreham)

Thankyou so much for the lovely review. Such kind words. Im glad we were able to support you and the family in anyway we could.

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Review of
Right at Home (Worthing & Shoreham)
from Bob M (Brother of Client) published on 1 April 2025

Submitted via Website • Report

Overall Experience

Right at Home have been providing care for over 18 months now for both my sister and brother-in-law and this has been excellent and very effective. I have found that the carers, staff and managers are dedicated with what they do and the overall service they provide and they always give excellent detailed

feedback, especially if there are specific incidents that need dealing with or raising of concerns. The carers are also well liked by my sister and brother-in-law. Overall an excellent and well run service and highly recommended.

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Review of
Right at Home (Worthing & Shoreham)
from Robin B (Husband of Client) published on 1 April 2025

Submitted via Website • Report

Overall Experience

Understand that care times are most in demand in the mornings. All that was available to me was 09:45.
I accepted this which was Later than I hoped. This has been difficult as time keeping has been erratic.
I understand reasons why, but several times it's been necessary for me to ring to find out

if anyone was indeed coming.
I would have expected that I should have been informed of any delay. Delays have been up to 25 minutes.
Not the carer's fault - but it seems their schedule is so tight, and patients need more time perhaps, that and distance to travel from
One venue to the next. They all are excellent, nice, friendly and a delight to have around.

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Review of
Right at Home (Worthing & Shoreham)
from Ros E (Wife of Client) published on 1 April 2025

Submitted via Website • Report

Overall Experience

From the very first introductory meeting with the Right at Home staff, we felt valued as customers, and were immediately confident that we were in good hands. We have always found Right at Home to be helpful, supportive and understanding. The office staff are friendly and obliging, and the carers are

worth their weight in gold, reliable, knowledgeable and compassionate, going above and beyond as a matter of course.

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Review of
Right at Home (Worthing & Shoreham)
from Yvonne D (Daughter of Client) published on 1 April 2025

Submitted via Website • Report

Overall Experience

All the Right at Home team are excellent!
The carers are very kind, thoughtful and friendly to my Mother and Aunt, they have lovely chats together as well as performing their tasks and safe guarding functions.
The managers and back office team are also very good: always responsive and helpful.
Well

done everyone!!

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Review of
Right at Home (Worthing & Shoreham)
from N K (Son of Client) published on 31 March 2025

Submitted via Website • Report

Overall Experience

Right at Home provided daily visit to my father, and he thought of the carer's as his girls and was always happy to see them, as they provided daily contact and met his day to day care needs.

As my father's needs changed Right at Home were able to meet his needs, right up to the time of his passing.

Reply from Louisa Connor, Manager at Right at Home (Worthing & Shoreham)

Thankyou. Caring for your dad has truly been a privilege. He was such a character who all the carer's enjoyed seeing.

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Review of
Right at Home (Mid Sussex)
from Liam E (Son of Client) published on 25 March 2025

Submitted via Website • Report

Overall Experience

Excellent care provider, deeply appreciated by us, and would thoroughly recommend. From the start, Right At Home were warm, compassionate and professional. They were diligent in understanding our dad and his care needs, his interests and quirks, his life. They adapted as the care needs changed, particularly

in the last months before dad moved to a nursing home. Their response to requests or changing requirements was rapid, including the odd emergency out-of-hours... there was always someone there. The app allowed us to check on rosters and reports on each visit, so we could see how dad was every day. In our case, two of us are 12000 miles away in Australia, but we felt completely in touch. Overall, Right At Home took the pressure off, and we felt completely reassured that dad was in safe and kind hands. They were recommended by someone in dad's village, and we do the same to you.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

I can't tell you what a joy it was to support your lovely father - what an amazing and surprising man! I'll never forget the first time I visited his front room only to see his extraordinary history unfolding in front of me! We really appreciate your very generous feedback and your kind recommendation.

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Review of
Right at Home Chichester & Bognor Regis
from Andrew C (Son of Client) published on 21 March 2025

Submitted via Website • Report

Overall Experience

RAH started caring for my father when he was discharged from hospital in June 2024, with a letter from the Hospital stating that he needed full time 24 hour care as he was at the end of life and had been given only weeks to live as he wasn't eating or at all mobile even to get to the bathroom.
Gradually

but within a very short time, a matter of a couple of weeks, the care givers had motivated him to eat and drink, get him mobile and clear up a grade 3 pressure sore that he had developed while in hospital. the family could not believe the miraculous recovery, by the end of August the day time care was reduced to a few hours leaving just the all night care , dad regained a lot of independence and was able to go out and drive a short distance
Sadly in December he had to have full brain radiotherapy due to a brain tumour and several cancers, RAH were called back again for 24 hour care and with the help of the hospice looked after him to the end their care and professionalism was amazing

Reply from Nathan East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for sharing your heartfelt experience with Right at Home Chichester & Bognor Regis. It was truly our privilege to care for your father during such a challenging time, and we are deeply touched by your kind words.We are so pleased to hear that our caregivers were able to support his incredible recovery, helping him regain independence and quality of life. It's moments like these that remind us why we do what we do. While we are saddened by his passing, we are grateful that we could be there to provide comfort and care alongside the hospice team in his final days.Your feedback means the world to us, and we will share your kind words with the whole team.

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Review of
Right at Home (Mid Sussex)
from S B (Daughter of Client) published on 20 March 2025

Submitted via Website • Report

Overall Experience

We cannot find anything negative to say about this company and the staff. Everyone went beyond our expectations and were so focused on my mum and keeping her safe and happy.
We were sorry to have to move on and leave everyone's smiling faces!

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

It was an absolute delight looking after mum - it's no wonder the CareGivers were always smiling! We are very grateful for the opportunity to have supported her and hope she is happy and settled in her new home.

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Review of
Right at Home (Mid Sussex)
from J R (Daughter-in-law of Client) published on 20 March 2025

Submitted via Website • Report

Overall Experience

They have been nothing but flexible and supportive. The care has been attentive and the person in question was initially reluctant to have but now loves it being in place! It gives us peace of mind as well as the person receiving the care.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

Thank you for the kind review. We understand that that sometimes it is a big step for someone to accept help at home, as rightly people generally like to be as independent as possible for as long as possible. We will always look to encourage independence, just 'filling in gaps' where required and know that it is a privilege to be invited to support clients in their own homes, which requires a great deal of trust. It is great to hear when a client has trust in us and has actually begun to look forward to our CareGiver visits!

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Review of
Right at Home Chichester & Bognor Regis
from Nancy P (Client) published on 3 March 2025

Submitted via Website • Report

Overall Experience

My overall review is extremely good.
caregivers are all lovely all very happy and helpful. I have a good bond with my regular carers.
Very happy with the support I receive from Right at Home. Would highly recommend.

Reply from Nathan East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for taking the time to provide such amazing feedback about the team. They will be proud to hear how their support is making a difference.

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Review of
Right at Home Chichester & Bognor Regis
from Liz S (Daughter of Client) published on 7 February 2025

Submitted via Website • Report

Overall Experience

Right at Home have been a great support to my father and to myself and my brother through a challenging time for our family. From the initial assessment and the need to put support in place quickly, they have been professional, supportive and have worked to help my father adjust to having care support.

Their communication is excellent and all the staff have been professional, respectful and caring, working hard to enable my father to maintain his independence. Right at Home was recommended to us by family friends. How glad we are that they did.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for taking the time to provide such lovely feedback. The team will be very proud to hear how their support is helping both your father and the wider family.

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Review of
Right at Home (Worthing & Shoreham)
from Sasha K (Daughter of Client) published on 8 January 2025

Submitted via Website • Report

Overall Experience

We were looking for care for my mum and dad and had been sent 6 local agency's to call. We short listed to 2, rang them both, asked the same questions and by 100%, Staff member at Right at Home blew us out of the water. She was kind, genuine, caring and answered all our questions. She remained professional

throughout and was understanding of our needs. I would recommend Right at Home to anyone I spoke to who needed care for anyone. She was passionate about what she did and put my mind at ease straight away. Thank you for being amazing.

Reply from Anton van Baalen, Director at Right at Home (Worthing & Shoreham)

Thank you for your very kind words about our staff. We are passionate about providing the right information in order for our clients to decide on the correct care. It's great to hear that you have been able to get all your questions answered!

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Review of
Right at Home (Mid Sussex)
from Nikki J (Daughter of Client) published on 19 December 2024

Submitted via Website • Report

Overall Experience

Right At provided excellent companionship and care support to my Mum and Aunt over a 9-month period. The office staff and carers were always very friendly and supportive and we would be contacted promptly if there were any concerns. As my Mum and Aunt's needs changed, Right At Home was able to adapt

their support to respond. All the carers who spent time with my Mum and Aunt were so friendly and warm and it was hugely reassuring to us as a family to know they were visiting. I would really recommend Right At Home.

Reply from Andy McNiven, Managing Director at Right at Home (Mid Sussex)

What an absolute pleasure it was to support your mum and aunt - what a couple of characters! The CareGivers loved the opportunity to take them out and about. We are so pleased to hear that we were able to give you the reassurance and support you needed, and are very grateful for this kind review and recommendation.

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Review of
Right at Home Chichester & Bognor Regis
from Jacqui F (Daughter-in-law of Client) published on 13 December 2024

Submitted via Website • Report

Overall Experience

I can not praise Right at Home enough they have put our minds at rest regarding the care of my father-in-law, the staff are very professional and take marvellous care of him.
There is nothing too much to ask when the carers have finished caring for my Father-in-law they then start to do the housework.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis

Thank you so much for this wonderful feedback. We will be sure to share this with the team. Thank you again.

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