Home Care Providers Owned by Manorcourt Homecare

9.2 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Manorcourt Homecare
Manorcourt Homecare, a division of the respected care provider Healthcare Homes, provides domiciliary services to enable individuals remain in their own homes. With services available in East Anglia and North East London, its skilled carers can assist with domestic tasks and personal care needs on a regular or temporary basis, with all team members trained and up-to-date with the latest sector techniques and requirements. The company provides respite services, regular visits or 24/7 Live in care.

Manorcourt Homecare Locations (9)

 

9 Home Care Providers owned by Manorcourt Homecare

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Manorcourt Homecare (Saffron Walden)

22 High Street, Saffron Walden CB10 1AX 

9.8 55 reviews
"The carers were so dedicated and they always went above and beyond. They sent in a smaller group of carers due to my wife's dementia and…"   Read all 55 reviews

Manorcourt Homecare (Saffron Walden) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible. The division offer services throughout East Anglia… Read more about Manorcourt Homecare (Saffron Walden)

  • Care Provided
  • Live in Care
  • Older Person Care
Manorcourt Homecare (Thurrock)

62 Whitehall Lane, Grays RM17 6SS 

9.6 122 reviews
"Having been with the organisation since August 2018, in my opinion, the carers are second to none, with no exception.…"   Read all 122 reviews

Manorcourt Care (Thurrock) offers services throughout all of Thurrock, helping adults who wish to remain in their own homes for longer. Provision can include personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing,… Read more about Manorcourt Homecare (Thurrock)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Manorcourt Homecare (Lowestoft)

Old Court Buildings, Old Nelson Street, Lowestoft NR32 1EQ 

9.6 48 reviews
"This is a new experience for my husband but any fears he has were soon allayed by the cherry, competent carers. They are so kind, patient…"   Read all 48 reviews

Manorcourt Homecare (Lowestoft) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible. The division offer services throughout East Anglia and… Read more about Manorcourt Homecare (Lowestoft)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Manorcourt Homecare (Brooke)

Amelia House, Brooke Industrial Estate, Norwich Road, Norwich NR15 1HJ 

9.4 49 reviews
"As a regular user of the service, I have found that the organisation has been flexible to accommodate the changing requirements of their…"   Read all 49 reviews

Manorcourt Care offer a versatile range of domiciliary services, helping adults to pursue more fulfilling lifestyles and supporting their decisions. Examples of care packages that are available include personal care, respite, live-in care, a pop-in-service,… Read more about Manorcourt Homecare (Brooke)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Manorcourt Homecare (Thetford)

Keystone Innovation Centre, Croxton Road, Thetford IP24 1JD 

9.3 64 reviews
"Very happy with the service provided and the ability to fit in extra jobs if time permits. Unfortunately, a cancellation wasn't recorded…"   Read all 64 reviews

Manorcourt Homecare (Thetford) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible. The division offer services throughout East Anglia and… Read more about Manorcourt Homecare (Thetford)

  • Care Provided
  • Live in Care
  • Older Person Care
Manorcourt Homecare (Hornchurch)

58 Station Lane, Lodge House, Hornchurch RM12 6NB 

9.2 64 reviews
"Since Manorcort Homecare became my carer in November 2024 I have been treated with dignity and respect following a stroke. This has enabled…"   Read all 64 reviews

Manorcourt Homecare (Hornchurch) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible. The division offer services throughout East Anglia and… Read more about Manorcourt Homecare (Hornchurch)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Manorcourt Homecare (Harlow & Loughton)

Leah Manning Centre, Park Lane, Harlow CM20 2QJ 

9.2 74 reviews
"Have had a very good experience / support from all carers. Have had some minor problems, but this has been resolved well by the carers and…"   Read all 74 reviews

Manorcourt Homecare based in Harlow, provide a range of care services and assistance to people who live in the surrounding area. Bespoke packages and support are available, from pop in services to live in care, on a short or long term basis. Help… Read more about Manorcourt Homecare (Harlow & Loughton)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Manorcourt Homecare (Clacton-On-Sea)

Hockleys Business Centre, Valley Road, Clacton-on-Sea CO15 4AE 

8.5 32 reviews
"Consistent care and kindness from all concerned. All carers are excellent and office staff are always helpful and obliging. Manorcourt…"   Read all 32 reviews

Manorcourt Homecare (Clacton-on-Sea) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible. The division offer services throughout East Anglia… Read more about Manorcourt Homecare (Clacton-On-Sea)

  • Care Provided
  • Live in Care
  • Older Person Care
Manorcourt Homecare (Norwich)

Unit 17 Bowthorpe Shopping Centre, Wendene, Norwich NR5 9HA 

8.4 44 reviews
"We put in place a care package for my wife who needed end-of-life care. The manager came to our house and carried out a very thorough and…"   Read all 44 reviews

Manorcourt Homecare Norwich offers a range of bespoke care packages for individuals who wish to remain at home for as long as possible. A wide range of tailored care packages are available including personal care, respite, live-in care, domestic… Read more about Manorcourt Homecare (Norwich)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Manorcourt Homecare Reviews (552)

9.2
Manorcourt Homecare has a Group Review Score of 9.2 (9.228) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Manorcourt Homecare must have a Review Score.

Overall Experience

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Review of

Manorcourt Homecare (Thetford)

from D J (Husband of Client) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Turned up on time and went through paperwork ok. Went through the interview ok, and if we had any problem we disgust it. Happy with her performance.

Reply from Danielle Sterne, Healthcare Home Manager at Manorcourt Homecare (Thetford)

Hello, Thank you, for your feedback. We are pleased you were happy and please reach out to the office if you need to.Thank you Home Mnager & Team


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Review of

Manorcourt Homecare (Harlow & Loughton)

from S D (Son of Client) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall decent service, Dad's main carers are good with him.
We have had running issues of medication being messed up, wrong day given & missed altogether. Recently an issue where a carer has missed medication & not signed for it but upon their return at a later date have signed the mar-chart to cover
themselves. Sometime the rota is wrong & a different carer turns up at a completely different time e.g. 2 hours early.
Also damage to our kitchen.

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Review of

Manorcourt Homecare (Harlow & Loughton)

from L R (Client) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have had a very good experience / support from all carers. Have had some minor problems, but this has been resolved well by the carers and the office. Very happy with the carers and the service.

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Review of

Manorcourt Homecare (Thetford)

from V S (Client) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The girls treat me really well I have had to have something sorted which was I think I get on well with you all office staff included. Thank you

Reply from Danielle Sterne, Healthcare Home Manager at Manorcourt Homecare (Thetford)

Hello, Thank you for your review, This is lovely to read and I am glad you are happy with us all. We are always here if needed Thank you again HHM & Team


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Review of

Manorcourt Homecare (Thetford)

from M R (Husband of Client) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All the carers who visit my wife are superb. They are caring, careful, diligent and very professional,. They make her feel like a human being. It is the administrative support that lets Manorcourt down. Weekly schedules are not received on time, are never accurate and are constantly being changed. We
are not notified of any changes. 'Out of hours' was contacted last saturday and nobody called back. Flyers are sent out with glowing spelling mistakes.

Reply from Danielle Sterne, Healthcare Home Manager at Manorcourt Homecare (Thetford)

Thank you for your review. It is always good to hear the good and bad. As your new Branch Manager I reassure you that these are key areas that are being handled with care to improve. Lovely to hear that our wonderful carers are "superb" with your wife, this feedback will mean a lot to them. Thank you again Danielle & Team


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Review of

Manorcourt Homecare (Hornchurch)

from V S (Client) published on 31 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Manorcort Homecare became my carer in November 2024 I have been treated with dignity and respect following a stroke. This has enabled me to live independently in my own home
From the carers to the admin staff everyone listens to you and this means I have been able to choose when I get up and
when I go to bed. All carers ask " is there anything else I can do for you."
Fully recommend this Company.

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Review of

Manorcourt Homecare (Norwich)

from David J (Son of Client) published on 25 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This company does not even warrant one star! In one week, they failed to administer medication. 3 of those days, failed to meet clients call times, turn up for lunch calls at 2.30 in the afternoon. Lost key to home, left key safe unlocked and on opening code. Staff failed to read care plans, left client
without fall pendant and earring aids. No beds made or tidied and curtains left closed.

Reply from Martin Kirkup, Marketing Director at Manorcourt Homecare (Norwich)

Thank you for your feedback. We are sorry that you found it necessary to take this action to make us aware of your concerns, but I wanted to let you know that we are fully investigating the issues you have raised and we will contact you with some answers as soon as possible. We are conscious that your care was transferred to our service from another provider only very recently and this may have adversely impacted on the continuity of your care.


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Review of

Manorcourt Homecare (Lowestoft)

from V P (Wife of Client) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a new experience for my husband but any fears he has were soon allayed by the cherry, competent carers. They are so kind, patient and considerate.

Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)

Thank you so much for this lovely review, and Im glad you and your husband are happy. I will pass this on to his carers, I know they will be pleased to hear it too!


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Review of

Manorcourt Homecare (Norwich)

from E B (Client) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are struggling with PPE. So thin and cheap. Office staff don't listen to what you say or seem to care.
A carer broke my brand-new toilet.

Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

All staff are supplied with PPE that are to government standards. We will call in relation to your toilet as this has not been brought to our attention. We are however pleased you scored the staff and your treatment so highly.


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Review of

Manorcourt Homecare (Lowestoft)

from Glenys B (Wife of Client) published on 12 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and patient. When they do tasks e.g. helping my husband to eat a meal they do it at his pace and always treat him with respect. They talk to him and I am sure the daily chats are helping him to recover. We are both very grateful for the support they offer.

Reply from Tamsin Cannon, Registered Manager at Manorcourt Homecare (Lowestoft)

Thank you so much for your review! We really appreciate hearing all the feedback, but it's always nice to be able to tell the carers that they are doing a great job. Best wishes, Tammi


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Review of

Manorcourt Homecare (Norwich)

from C T (Daughter of Client) published on 10 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Stressful. Was supposed to take some pressure away but created work with numerous phone calls and emails. Arrival times were not consistent and not policed/flagged when they were out of service time. Standard hygiene basics were not done, for example, wiping the commode seat, so I was wiping traces
of faeces myself after they'd emptied the commode. Didn't always do as asked/paid to do so I ended up doing myself. Took months to get them to change the bed sheets - for some reason, this was too much for the staff to do once a week but we got there in the end after a complaint - however, there is no complaint procedure in place. The company needs better controls in place to ensure best practice is adhered to and complaints are taken seriously and followed up with details of what to do next if you are not happy - eg the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 16.
A disappointing 9 month's experience.
The staff were ok. One in particular was attentive.

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Review of

Manorcourt Homecare (Lowestoft)

from Colin G (Brother of Client) published on 2 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Happy with the service provided.

Reply from Tamsin Cannon, Branch Manager at Manorcourt Homecare (Lowestoft)

Thank you so much for taking the time to leave his review. If there's anything we can do to improve your experience, please don't hesitate to contact us! Tammi


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Review of

Manorcourt Homecare (Lowestoft)

from L B (Wife of Client) published on 2 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to all the lovely carers who have helped me, they are all wonderful people. Nothing is too much trouble. We have some laughs that cheer me up no end. (They deserve a medal).

Reply from Tamsin Cannon, Branch Manager at Manorcourt Homecare (Lowestoft)

I'm so happy to read your comment, and I know the carers will be too! Thank you for leaving us such a lovely review. Yours, Tammi


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Review of

Manorcourt Homecare (Norwich)

from Anita L (Wife of Client) published on 31 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Service has gone downhill. Three days a week it's good when we have regular carers. There are a few really good ones but unfortunately not many. We have had some recently drench the bedroom carpet with urine, then left without saying a word. Others have refused to change his pad saying not dirty enough.
Constantly late which causes him pain, discomfort and exhaustion. He now will not get up unless he knows that it's going to be one of the good ones coming. When I complain to the office I am told they will get back to me but they do not.

Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

I'm sorry you have felt the need to leave a bad review. I understand it was addressed the incident in the bedroom and the care co reported her findings back to you. There has been vast roadworks in the area for the last 12 months which I agree have caused issues for the staff to get through. Hopefully, this will be rectified soon when they come to a close.


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Review of

Manorcourt Homecare (Harlow & Loughton)

from Sharon L (Client) published on 22 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank two members of staff who are coordinators in the office. Manorcourt Homecare is a very good company, I receive a weekly rota to let me know what carer is coming on my calls. Office phone me if carers are going to be late. I would like to thank the Field Supervisor for changing
my care plans and helping with medication issues. When I am feeling low I know I can pick up the phone and talk to staff. I am also pleased and a big thank you to a carer who has come back to work for Manorcourt Homecare who works very hard and cares for her clients. I would like to thank another carer for all the help and support you have given the organisation you have done in my home. You were a fantastic carer, who has left to become a trained nurse.

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Review of

Manorcourt Homecare (Saffron Walden)

from F B (Husband of Client) published on 16 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were so dedicated and they always went above and beyond. They sent in a smaller group of carers due to my wife's dementia and they built a great relationship with us. Not only did they care for my wife but they also helped me by accommodating sitting visits to relieve me. The office staff
were phenomenal and they also went above and beyond. Great company and I highly recommend. Thanks.

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Review of

Manorcourt Homecare (Saffron Walden)

from D S (Client) assisted by family/friend published on 16 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the carers very kind, caring and professional. The office staff were always very helpful. I would definitely recommend Manorcourt.

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Review of

Manorcourt Homecare (Harlow & Loughton)

from P C (Wife of Client) published on 9 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most carers are very caring They are very understanding of my husband's dementia.

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Review of

Manorcourt Homecare (Harlow & Loughton)

from B S (Husband of Client) published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been cared for by the company for at least four years now, and I am very happy with all the care and dignity the carers have shown. I would recommend this company to anybody. All the carers are friendly and professional in their work. If there are any problems a quick phone call to the office
and it's sorted out.

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Review of

Manorcourt Homecare (Norwich)

from Marie S (Daughter of Client) published on 24 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Three carers are good we have found, all others are not, will not do what I've asked at all. When reported to the office, nothing is done, no change, and when reported damage to a new piece of furniture, they fobbed me off, either they don't have liability insurance or think that's acceptable. The only
reason we didn't change is dad is moving soon, thank God.

Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

We are sorry you have felt that the care has not been adequate. I can assure you that the company does have insurance as stated in the service user guide and statement of purpose. As previously explained at assessment and after you called the office it was your responsibility to inform your insurance that you were receiving care. We wish Dad well when he moves.


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Awards / Recognitions (6)

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Frequently Asked Questions about Manorcourt Homecare

How many Agencies does Manorcourt Homecare own?

Manorcourt Homecare own 9 Agencies.

Which Manorcourt Homecare Agencies have the highest review score?

Manorcourt Homecare (Saffron Walden), Manorcourt Homecare (Thurrock) & Manorcourt Homecare (Lowestoft) have the highest review score.
Manorcourt Homecare in Essex Manorcourt Homecare in London Manorcourt Homecare in Norfolk Manorcourt Homecare in Suffolk

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