Helping Hands Home Care in Buckinghamshire | 2 Home Care Providers

Review of
Helping Hands Home Care (Aylesbury)
from P C (Daughter of Client) published on 10 March 2025

Submitted via Website • Report

Overall Experience

My mum was diagnosed with a urine infection which greatly altered her usual demeanour. She was impatient and appeared very ungrateful to the carer being there. She was also very sleepy which required extra care and attention from the carers.
They definitely went above and beyond what was expected in

the time they were there and on one occasion another carer came to assist.
We were very appreciative of this care.

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Review of
Helping Hands Home Care (Aylesbury)
from J M (Mother of Client) published on 10 March 2025

Submitted via Website • Report

Overall Experience

Helping Hands provide amazing support for my daughter with complex learning & medical needs. The regular carers are fantastic. They are punctual, reliable, thoughtful & kind. They are willing to do a range of care & domestic jobs depending on what is required on the day. They are always upbeat & nothing

is too much trouble. They are very professional & make us feel our daughter is in good hands. my daughter's most regular carer has buit up a very good relationship with my daughter, who is very fond of her. She is very patient with her & has got to understand her well, knowing how to engage her when she is well & how to support her when she is unwell. We are so grateful to have the continuity of her & the back up of some other good carers.
The two staff members in the office are always so efficient & helpful. They readily respond to requests for extra care & are always so willing to help. We are so grateful to have found Helping Hands & wouldn't hestiate to recommend them.

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Review of
Helping Hands Home Care (Aylesbury)
from Chris B (Son of Client) published on 10 March 2025

Submitted via Website • Report

Overall Experience

Helping Hands have been caring for my mother for over a year. They are very professional, polite and nothing is to much trouble. They adjust to changing circumstance's very quickly and without fuss which makes my families life much easier and of course gives us piece of mind that our mother is getting

the best care possible. Our mother has dementia so the interaction between the visiting cares and our mother is great which stimulates her brain and hopefully slows this awful disease. Their office / liaison staff are truly fantastic, some of the best I have ever dealt with. Although they are all great I must give a special mention to a specific member of staff who is exceptional. I don't usually do review's of anything but I really did feel in this case I must give credit where credit is due. Thank you all at "Helping Hands" for an excellent service.

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Review of
Helping Hands Home Care (Milton Keynes)
from Lindsay M (Client) published on 13 February 2025

Submitted via Website • Report

Overall Experience

Excellent care throughout. Almost without exception carers are considerate, caring, resourceful, and efficient. Whilst they will readily undertake the tasks prescribed in the plan, they also go to lengths to identify if any other tasks require doing. Time keeping is for the most part very good. Another

excellent aspect to the service is how the carers make a concerted effort to get to know the clients which makes the visit an enjoyable experience. If there is one area of concern it is that periodically messages to the 24 hour service to cancel a call following hospitalisation have not been passed to the carer, resulting in the carer arriving at the empty property next morning and setting off the security alarm. However, all administration issues are dealt with professionally and promptly the office.

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Review of
Helping Hands Home Care (Milton Keynes)
from Joan O (Daughter of Client) published on 13 February 2025

Submitted via Website • Report

Overall Experience

Helping hands have been supporting our parents to live at home for a few years now. They have been amazing. Staff on the phone are always friendly, understanding and aim to meet dad's changing needs. We use other care agencies provided by the council, but dad has insisted that he keeps Helping Hands

carers too as he has a special bond and the carers take time to talk to dad and gently encourage him with all his daily challenges. Thank you especially to those regular carers who have been amazing with dad. You have made such a difference to us all.

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Review of
Helping Hands Home Care (Aylesbury)
from Fiona W (Daughter of Client) published on 13 February 2025

Submitted via Website • Report

Overall Experience

Helping Hands provided support for both my dad and more recently, my mum.
I can not recommend Helping Hands highly enough. Without exception the carers have been very kind and attentive. They showed great patience with both my parents. I was impressed with the quality of the relationships they built

with my dad and mum. The carers got to know how my parents liked things to be done, their preferences and their funny ways. The carers provided a whole range of care and support. They helped my parents with personal care, jobs around the house, shopping and social trips. Nothing was too much trouble. I have been equally impressed with the office team. They have a great deal of knowledge and experience. There is always someone at the end of the phone to answer questions and/or give reassurance. Thank you to all you.

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Review of
Helping Hands Home Care (Aylesbury)
from Carole C (Daughter of Client) published on 6 January 2025

Submitted via Website • Report

Overall Experience

Most of the carers are extremely good and there are some who are excellent and go the extra mile. Occasionally there is a carer who really hasn't got the skills for the job. I would prefer there to be a smaller group of carers looking after Dad as he gets very confused if someone new arrives without

an introduction. He has dementia so often can't answer their questions about what to do and this is confusing for him.
The office is responsive and replies quickly to any communications.
I would really like the carers to wear a yellow name badge with their first name on it like NHS and other allied health professionals as Dad can't always see their ID badge and he doesn't remember people's names. However, it is important he knows who they are. I've asked for this since we first started using Helping Hands Home Care a few years ago but nothing has changed.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Aylesbury)

Hi, thank you so much for taking the time to leave us a review! I have raised your feedback with the Area Care Manager and we will do all we can to address this. We really appreciate your feedback. Best wishes.

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Review of
Helping Hands Home Care (Aylesbury)
from Margery D (Client) assisted by family/friend published on 18 October 2023

Submitted via Postal Card • Report

Overall Experience

Nice to have it. Supportive. Get through to the office and talk to them if you want to. Time (hour) goes very quickly. Helps with vegetables. Puts washing on. Makes bed once a week. Little things I can't do. Company as well. They've got to know me.

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Review of
Helping Hands Home Care (Milton Keynes)
from C J (Daughter-in-law of Client) published on 12 September 2023

Submitted via Website • Report

Overall Experience

I think the biggest test is how you remember the carers and the service provided after your loved one has left this earth... being a carer is hard but with the support of Helping Hands and the staff it was made so much easier. From personal care to helping taking my loved one out for day trips, to the

emotional support which the staff gave to me, was totally invaluable. Simply it all made my life a bit easier. As a carer there are times you doubt yourself, but with the kindness shown by the staff at Helping Hands, I had someone to reassure me that I was doing the best. My loved one knew she was in good hands and was so grateful for the literal “helping hands” she received. I felt comfortable knowing that the kind staff were in my home when I wasn’t there. I was appreciative of the support of the competent staff when emergencies occurred and was comforted by the staff as they shared their own grief with me when my loved one died. Would I recommend? Absolutely! Fab company, fab staff!

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Review of
Helping Hands Home Care (Milton Keynes)
from Christopher T (Son of Client) published on 12 July 2023

Submitted via Website • Report

Overall Experience

I cannot rate helping hands high enough. Mum has dementia and the carers visited daily to prepare her a meal, make her a cup of tea and just have a general chit chat. They treated Mum with dignity and respect and Mum actually looked forward to seeing them. My direct contact with the management team

always went smoothly as we had to rearrange visits and times. They also gave Mum her medication and were always on hand to give any advice and help they could offer. It was an absolute pleasure dealing with them at what could have been a very stressful time.

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Review of
Helping Hands Home Care (Milton Keynes)
from Jo M (Daughter of Client) published on 11 July 2023

Submitted via Website • Report

Overall Experience

We were looking for help when my 83 year old Dad was discharged from hospital following a couple of falls due to low blood pressure and heart failure. Helping Hands were able to send a manager out within 48 hours of my contact and they started home visits the following week.
Since we started with Helping

Hands 6 months ago, we have been able to reduce from 3 visits a day to two as Dad is gaining some independence. The help he receives for breakfast and lunch each day means that we know he is eating regularly and takes his medication.
Dad enjoys the chats with his regular carers and it means he sees somebody to talk to every day.
The carers will pop to the supermarket as well as do laundry and housework which is an immeasurable help.
I live an hour away and my brother lives abroad so we are happy that we know Dad is being looked after so well in his own home.
I would recommend Helping Hands to anyone who is looking for support in their own home.

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Review of
Helping Hands Home Care (Milton Keynes)
from C P (Daughter of Client) published on 27 December 2022

Submitted via Website • Report

Overall Experience

My mother in her late 80s is increasingly frail and vulnerable, but above all wants to stay in her own home. Helping Hands has impressed us every step of the way. From the beginning, the match with a regular carer has worked out well. The service provided has been reliable, caring, professional and

friendly. My mum has been given some independence back within the household and more recently personal grooming chores. She looks forward to the visits for appropriate help and a gossip. From the family's point of view, we are happier that mum has a Helping Hands visitor to make her feel less lonely and cared for. The communication has been good and we feel less guilty about not being able to be there. There is a portal to view what's happened on visits and we get a phone call if there is something major to report.

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Review of
Helping Hands Home Care (Milton Keynes)
from Caroline J (Wife of Client) published on 22 December 2022

Submitted via Postal Card • Report

Overall Experience

It's a great help to me to have so many carers who deal with my husband, and he is much better with them as he can be quite difficult with me - but loving.

Reply from Nina Gale, Branch Care Manager at Helping Hands Home Care (Milton Keynes)

Hi Caroline,
Thank you so much for leaving such a great review about our team! It's fantastic to hear how happy you are with our carers and we've been a great help to you in supporting your husband. We're ever so grateful for your kind feedback!
Best wishes.

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Review of
Helping Hands Home Care (Milton Keynes)
from Amy M (Daughter of Client) published on 22 December 2022

Submitted via Postal Card • Report

Overall Experience

I'm very grateful to Helping Hands for the care and service they provide to my father. Getting the support in place was a lot easier than I expected, particularly, and one lady was so kind when we met her and spoke to my father with such dignity that we both felt confident about the decision to o ahead.

The service has been transformational for my father, making it possible for him to remain at home. The carers are reliable and kind and know when something needs additional interaction, e.g. district nurses or communicating back to me, giving me peace of mind. Our caregiver has been particularly wonderful, and my dad is particularly grateful to her.

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Review of
Helping Hands Home Care (Aylesbury)
from C D (Daughter of Client) published on 15 December 2022

Submitted via Postal Card • Report

Overall Experience

Helping Hands continues to provide an excellent service caring for our two parents. The live-in carers are fantastic and have built excellent relationships with the family. The relief carers are kind and welcome source of news from the outside world. We continue to recommend Helping Hands to other friends

with elderly parents.

Reply from Samantha Begley, Branch Care Manager at Helping Hands Home Care (Aylesbury)

Thank you ever so much for leaving this brilliant review for us! I'm beyond thrilled to hear that our live-in carers have built excellent relationships with your family and that you're so pleased with our service. It is our absolute pleasure to provide support for your parents!
Best wishes.

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Review of
Helping Hands Home Care (Aylesbury)
from E G (Client) published on 14 December 2022

Submitted via Postal Card • Report

Overall Experience

Very good - also those from Poland and Romania. Very good at doing things the way I like. Good company too.

Reply from Samantha Begley, Branch Care Manager at Helping Hands Home Care (Aylesbury)

Thank you so much for leaving such a great review for us! I'm really pleased to hear how happy you are with our carers and that they do things that you like it. We're very grateful for your feedback.
Best wishes.

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Review of
Helping Hands Home Care (Aylesbury)
from Bethany M (Daughter of Client) published on 12 December 2022

Submitted via Website • Report

Overall Experience

My Dad has had support from Helping Hands for a year now and I'm so pleased we chose the right care. The carers have all been superb, very polite and friendly. If we ever needed to cancel or move dad's care slot, the staff always get back to us without delay. We're very glad we chose Helping Hands.

Reply from Samantha Begley, Branch Care Manager at Helping Hands Home Care (Aylesbury)

Hi Bethany,
Thank you ever so much for leaving this amazing review! I'm delighted to hear how our carers have been so superb and friendly and that your dad is benefitting from our care. It is our absolute pleasure to provide support for your dad, and we can't thank you enough for this kind feedback.
Best wishes.

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Review of
Helping Hands Home Care (Milton Keynes)
from H G (Client) published on 9 December 2022

Submitted via Website • Report

Overall Experience

I would really highly recommend this company to my friends and family. They are very helpful kind understanding and just all around a great team of people. I have been with this company for a while now and it nice to have consistency and a good laugh.

Reply from Nina Gale, Branch Care Manager at Helping Hands Home Care (Milton Keynes)

Hi. Thank you so much for leaving this wonderful review and recommendation! It's wonderful to hear how happy you are with our service and that you've been able to have a good laugh with us! It's been an absolute pleasure to support you and we're beyond grateful for your kind feedback!
Best wishes

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Review of
Helping Hands Home Care (Milton Keynes)
from Sally H (Daughter of Client) published on 7 December 2022

Submitted via Postal Card • Report

Overall Experience

We appreciate the rota in advance. The carers are normally on time, and if delayed, we tend to be informed. The best thing is continuity of care, and we all appreciate the key carer that tends to have most mornings. She is cheerful, conscientious, patient and excellent with my dad. He always looks so

well cared for post-morning care. The carers have also been supportive of my elderly mum.

Reply from Nina Gale, Digital Marketing Executive at Helping Hands Home Care (Milton Keynes)

Hi Sally, thank you very much for leaving such an amazing review! It's truly wonderful to hear how your dad always looks so well cared for post-morning care, and that you're happy with the service we provide. It is our pleasure to provide support for both your mum and dad, and your kind feedback means the world to us.
Best wishes.

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Review of
Helping Hands Home Care (Milton Keynes)
from T C (Son of Client) published on 9 September 2022

Submitted via Website • Report

Overall Experience

Helping Hands has been providing excellent support for my 94 year old mother over the past year that has enabled her to stay in her own home until very recently. The carers were very helpful and flexible in their support to meet her increasing needs over that time. The organisation were also able to

respond to calls for additional help or service suspensions linked to her repeated hospitalizations. Overall we were delighted with their very professional and caring approach.

Reply from Nina Gale, Branch Care Manager at Helping Hands Home Care (Milton Keynes)

Thank you so much for leaving such a lovely review! I'm thrilled to hear how happy you've been with our service and that we've been able to meet your mother's needs over time. It was our absolute pleasure to provide care for your mother and I'll be sure to pass on your kind feedback to the team.
Best wishes

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Home Care Providers Owned by Helping Hands Home Care in Buckinghamshire

Helping Hands Home Care Locations in Buckinghamshire (2)

Helping Hands Home Care Reviews in Buckinghamshire (27)

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