Home Care Provider Owned by Helping Hands Home Care in Cornwall

8.6 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Helping Hands Home Care in Cornwall

Only the locations & reviews in Cornwall for Helping Hands Home Care are showing below.

View the details of all 147 locations (with 1219 reviews) owned by Helping Hands Home Care

Helping Hands Home Care Locations in Cornwall (1)

 

1 Home Care Provider owned by Helping Hands Home Care in Cornwall

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Helping Hands Home Care (Truro)

A214 & A219 Victoria Advent House, Station Approach, Victoria Roche, St Austell PL26 8LG 

8.7 13 reviews
"They always ring to let me know they are going to be late and what time they will be here. Now my mum is getting better, so she won't need…"   Read all 13 reviews

Helping Hands is one of the UK’s leading homecare providers, offering condition-led care tailored to your support needs, whether companionship, housework or more personal care. Whether you require one visit a week for 30-minutes or 24-hour live-in… Read more about Helping Hands Home Care (Truro)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Helping Hands Home Care Reviews in Cornwall (13)

8.6
Helping Hands Home Care has a Group Review Score of 8.6 (8.617) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Helping Hands Home Care must have a Review Score.

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Review of

Helping Hands Home Care (Truro)

from Hillary N (Client) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found it very good. They do what I ask, they are pleasantly friendly and helpful. But not always the same people it varies a lot. I'd like the same carers more often.

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Review of

Helping Hands Home Care (Truro)

from Louise R (Daughter of Client) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They always ring to let me know they are going to be late and what time they will be here. Now my mum is getting better, so she won't need help so much but you do all she asks and are friendly.

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Review of

Helping Hands Home Care (Truro)

from A A (Client) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are delightful and all do their best to help me live comfortably. The older ones are generally more thoughtful as they have had longer life experience and are nearer my age. My family sometimes happen to arrive while they are here and can pick up any queries and deal with them.

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Review of

Helping Hands Home Care (Truro)

from C N (Daughter of Client) published on 11 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have had two lovely carers for Mum who take the time to do nice things with her in the house. We once had a carer who was not suitable and just talked about herself the whole time, the focus should always be on the client.
Numerous mistakes have been made by the office. I feel organization is lacking
but we are happy with the carers.

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Review of

Helping Hands Home Care (Truro)

from M C (Wife of Client) published on 10 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing but praise for the carers who visit us. However, the administration has left something to be desired.

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Review of

Helping Hands Home Care (Truro)

from Lisa D (Daughter of Client) published on 23 December 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has excellent care from all the carers that she has visiting her. Everyone makes Mum feel at ease and she looks forward to seeing them all. Can't thank all the staff at Helping Hands Home Care enough for all they do for my Mum. It gives me peace of mind knowing that Mum is cared for by such kind,
caring, friendly and helpful carers

Reply from Lindsey Kneller, Branch Care Manager at Helping Hands Home Care (Truro)

Hi Lisa,
We're thrilled to hear how much your mum looks forward to seeing our carers. It's a pleasure to provide support to her and we're just glad that we can provide you with the peace of mind you need that she is being looked after. Please do let us know if there's anything else we can do.
With very best wishes.


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Review of

Helping Hands Home Care (Truro)

from Heather R (Daughter of Client) published on 22 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum receives excellent care from all the staff at Helping Hands Truro.
They are kind, helpful, considerate and efficient and many carers have built up a rapport with Mum which helps to meet her individual needs. At 95 years old there is no way Mum could manage to live an independent life in her own
home without their care.

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Review of

Helping Hands Home Care (Truro)

from Ian G (Son of Client) published on 21 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Helping Hands Home Care (Truro) has been fantastic and I would thoroughly recommend them. Every one of the carers we have met has been cheerful, professional, courteous and extremely helpful, often going above and beyond, when unexpected issues have arisen. The communication from
the carers themselves and the office staff is brilliant. They have been extremely flexible and it has given us peace of mind knowing there are regular visits from a team of exceptional people that Mum has come to trust and rely on.

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Review of

Helping Hands Home Care (Truro)

from Bobbin S (Partner of Client) published on 30 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of using Helping Hands Home Care (Truro) has been excellent. The carers are always prompt, cheerful, considerate and sensitive to my partners needs. His needs are complex and they have risen to the challenge well, treating him with dignity and respect. We are all enjoying getting to know
each other. My partner would like to take this opportunity to thank them for all the care he is getting.

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Review of

Helping Hands Home Care (Truro)

from Audrey M (Client) published on 28 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a ninety year old widow, living alone. I had sustained serious injuries in a bad fall and as I was recovering, I needed help with personal care, showering and hair washing. The flexible package offered by Helping Hands Home Care (Truro) has been most appropriate and ideal for me, the management
being so amenable and understanding of my needs. The professional standard of all the care staff too has been exemplary, as has been their cheerful, friendly and competent manner. I feel that I have benefited from their visits and welcome their company.

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Review of

Helping Hands Home Care (Truro)

from Cordelia F (Daughter of Client) published on 28 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care (Truro) have been invaluable to my very elderly mum and has taken a lot of pressure off me. I have been experiencing health issues and was finding it difficult to continue providing the level of care and support my mother was receiving from me before. If there is any problem
with mum when they visit each day, someone will contact me and between us we can always sort it out. The carers are lovely and my mother enjoys their visits.

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Review of

Helping Hands Home Care (Truro)

from Mary F (Daughter of Client) published on 27 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers recently have been excellent. They are cheerful, friendly, helpful and reliable. They treat dad with dignity and he enjoys having a chat with them whilst they are with him.
My contact with a member of staff in the office, by email or by phone, has always been very good and any queries have
been efficiently and professionally dealt with.

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Review of

Helping Hands Home Care (Truro)

from Elly (Daughter of Client) published on 12 May 2020

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Helping Hands have been helping my mum for the past year, with calls increasing over that time as necessary. All the staff, carers, and office staff have always been caring, helpful, and understanding during difficult times with Mum being admitted to hospital and falling more. They have been flexible
and have accommodated us as much as possible and both Mum and I would have been lost without them. I would highly recommend them.

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Awards / Recognitions (0)

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