Helping Hands Home Care in Derbyshire | 3 Home Care Providers

Review of
Helping Hands Home Care (Swadlincote)
from E P (Client) assisted by family/friend published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience

Very caring, helpful. Nothing too much trouble. Very happy with service.

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Review of
Helping Hands Home Care (Chesterfield)
from David E (Son of Client) published on 13 February 2025

Submitted via Website • Report

Overall Experience

I have found the carers to be very helpful in looking after mum and dad who both have dementia. They bring structure and organisation into the day. Sometimes they arrive at the back end or outside the call slot and this can cause upset due to dementia sufferers looking for routine and timescales. I

know it can be difficult when travelling to multiple addresses in different areas and that they are working to try and resolve this issue. They also enable me to have some down time as it is sometimes exhausting when supporting two parents with varying degrees of dementia.

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Review of
Helping Hands Home Care (Chesterfield)
from S H (Wife of Client) published on 13 February 2025

Submitted via Website • Report

Overall Experience

The carers were an enormous help and support to my husband and myself over the last 20 months. They were always kind, thoughtful, caring and great cooks too! I recommended them to a friend who is also very happy with their help.

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Review of
Helping Hands Home Care (Chesterfield)
from M S (Client) published on 12 February 2025

Submitted via Website • Report

Overall Experience

The care is invaluable for me to remain at home. The staff keep me clean and make sure I am fed throughout the day. Staff prompt me to take my medication. Staff do all the things i can no longer manage myself. I am encouraged to continue to do all the hobbies and activities that I used to do with their

support and guidance.

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Review of
Helping Hands Home Care (Chesterfield)
from Marion T (Wife of Client) published on 12 February 2025

Submitted via Website • Report

Overall Experience

For the past 2 years Helping Hands have supplied carers for my husband who has dementia. They are very caring, capable patient centered individuals who adapt themselves to the needs of my husband. I have complete confidence in them and I am happily able to go out or stay in. My husband cooks with them,

which he enjoys and we benefit greatly from the results. There have been a few changes in management which haven't really affected us. We have been very lucky to get such reliable excellent carers.

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Review of
Helping Hands Home Care (Swadlincote)
from Jackie B (Daughter of Client) published on 6 January 2025

Submitted via Website • Report

Overall Experience

Helping Hands (Swadlincote) have been caring for my mum since November 2023 and the care they give is excellent. All of the carers are helpful and friendly and assist Mum with her daily routines. They are also very considerate to my dad who doesn't require personal care himself and was at first reluctant

to have people in the house. One of the carers was a massive help to him when he had a medical issue himself and I was uncontactable - she contacted the necessary service and helped to get the problem resolved quickly for which we are very grateful. If ever we've had an issue to address or questions to ask the office and management team have been really helpful.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Swadlincote)

Hi, thank you so much for taking the time to leave us a review! It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.

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Review of
Helping Hands Home Care (Swadlincote)
from Marie R (Granddaughter of Client) published on 23 December 2024

Submitted via Website • Report

Overall Experience

My grandma has been having care for just over 6 months now. Very happy with the service she has received and she loves the ladies who come to visit her, she usually has the same ones visiting her each morning which she really enjoys.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Swadlincote)

Hi, thank you so much for taking the time to leave us a review! It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.

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Review of
Helping Hands Home Care (Swadlincote)
from Elizabeth C (Daughter of Client) published on 29 February 2024

Submitted via Website • Report

Overall Experience

Helping Hands has been supporting my mother since September 2023 they offer a professional service with caring and cheerful staff. The carers are always respectful and supportive and their visits brighten my mother's day. They provide valuable feedback to my sister and I that ensures we are able to

we are giving the best possible support.
My mother is now funded by the NHS but we were able to continue with Helping Hands which we were delighted about as mum is familiar with the carers as they are with her.
We hear at lot of laughter during mum's support visits and she seems to enjoy the company of the carers even though she finds her personal care harder to understand or cooperate with. She is always given time and plentiful encouragement and reassurance during visits.
The only issue we would say we have had was with the out of hours service but we have raised this and understand that the issues are being addressed.

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Review of
Helping Hands Home Care (Swadlincote)
from Ian G (Son of Client) published on 22 February 2024

Submitted via Website • Report

Overall Experience

I can’t praise the Swadlincote team high enough since we started using them from the beginning of 2023, the care for my mum has been brilliant, the staff are very caring and friendly, it puts my mind at rest knowing they are supporting and caring for Mum. They always let me know if there are any issues

and help provide additional care when required.

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Review of
Helping Hands Home Care (Swadlincote)
from David R (Client) published on 30 January 2024

Submitted via Website • Report

Overall Experience

The staff at Helping Hands are well trained in caring for patients who need assistance to shower, dress and help them with the daily routine. Ever since 2021 I started using the company after having a stroke they have been marvellous. Indeed the staff change quite often in the care business but when

new people start they are always introduced to Mum and I. Recently I have had a sinus operation and I had various infections and the staff have attended hospital and driving me to dental and GP appointments. Also when I was ill the carer telephoned 999 and stayed with me until the ambulance arrived. It is marvellous that many of them have become friends. Each week I receive an email with whom is visiting the following week. Management and office staff are so helpful that when I need extra support or change the time of carers they will always oblige me. I must say Helping Hands Swadlincote, due to the various staff members changes, they have been great and helpful at all times.

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Review of
Helping Hands Home Care (Swadlincote)
from Hazel B (Daughter of Client) published on 25 January 2024

Submitted via Website • Report

Overall Experience

Mum's carers from Helping Hands are very caring and lovely company for her. She looks forward to them coming as they are always chatty and have good and funny conversations and will fulfill all her needs.
Timekeeping has got a lot better recently and the quality of the team has also improved.
The

team will do most anything you ask of from personal care to cooking lunches.

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Review of
Helping Hands Home Care (Swadlincote)
from J H (Wife of Client) published on 22 January 2024

Submitted via Postal Card • Report

Overall Experience

Helping Hands provide professional care for my husband. All the staff are friendly, kind, thoughtful and very patient. Reliable and timing is good. We are very happy with the care provided.

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Review of
Helping Hands Home Care (Chesterfield)
from M S (Client) published on 18 October 2023

Submitted via Website • Report

Overall Experience

The carers that attend me are all very pleasant and we always have a chuckle together before they leave. They all show patience and understanding which enables me to continue living at home. I would recommend this company.

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Review of
Helping Hands Home Care (Chesterfield)
from M M (Husband of Client) published on 12 September 2023

Submitted via Postal Card • Report

Overall Experience

I have found the caring experience for my wife who has Alzheimer's very good.
Nothing is too much trouble for them.

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Review of
Helping Hands Home Care (Swadlincote)
from Janet P (Daughter of Client) published on 31 July 2023

Submitted via Website • Report

Overall Experience

My mum received care from Helping Hands for the last few months of her life. Mum was 92 years old when she needed help and although she had reservations due to a poor experience with a different organisation, she agreed to have Helping Hands come into her life and home. She had regular visits by her

carers and she really enjoyed their visits. Nothing was too much trouble and she said “they treated me as me and not some daft old woman”

The care was provided with dignity and respect and I was alerted by the team if they had any concerns. The team made a huge difference to the quality of my mum's final days and were really flexible in their approach to suit my mum's needs.
Thank you.

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Review of
Helping Hands Home Care (Derby)
from Alan D (Client) published on 10 March 2023

Submitted via Postal Card • Report

Overall Experience

Most of the carers provide very good care. Sometimes they forget things but not all of them, and not often.

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Review of
Helping Hands Home Care (Derby)
from T W (Client) published on 10 March 2023

Submitted via Postal Card • Report

Overall Experience

I have received a good standard of service from very helpful and pleasant staff.

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Review of
Helping Hands Home Care (Derby)
from J F (Husband of Client) published on 8 March 2023

Submitted via Postal Card • Report

Overall Experience

Found our carer very good, efficient and pleasant at looking after my wife who is very pleased she is our carer. She also checks on what I do, makes suggestions on how to do it correctly. We both hope she stays as my wife carer for many years.

Reply from Carey Bebbington, Branch Care Manager at Helping Hands Home Care (Derby)

Thank you very much for leaving such a brilliant review for us! I'm thrilled to hear how pleased your wife is with our carer and that you consider her to very efficient and pleasant. Your kind feedback means the world to us! Best wishes.

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Review of
Helping Hands Home Care (Swadlincote)
from J W (Client) published on 13 February 2023

Submitted via Website • Report

Overall Experience

Fantastic carers that sadly seem to be let down by some poor organisational management. Scheduling is often inaccurate and different carers arrive to those that were supposed to. I have problems with invoicing that are still not resolved from when I commenced using the service. In comparison, the carers

that come to look after me are absolutely fantastic and I have absolutely nothing but praise.

Reply from Ravinder Takhar, Manager at Helping Hands Home Care (Swadlincote)

Thank you for your feedback.

I have taken on board the issues you have raised in regard to the change in rota and not being notified if there is a change with the carer. Moving forward I will ensure that if the carer is changed for any reason you will be notified with a new rota and a phone call.

In regard to your invoice, we have been in contact with each other and the billing department and this has now been resolved. If you have any further issues please contact me via email or call the branch.

Thank you again for your feedback.

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Review of
Helping Hands Home Care (Swadlincote)
from Eunice M (Client) assisted by family/friend published on 8 February 2023

Submitted via Postal Card • Report

Overall Experience

The branch of Helping Hands Home Care (Swadlincote) seems to be split into two:
1) Home visit carers who are brilliant, they are all very caring and treat Mum with respect and fulfil her every need. They are great company for her and she enjoys their visits.
2) Management, since the new management

we have had issues with timing being moved without consent, and lateness of care workers due to the time allocated between previous calls. We have spoken to the management and they say things are going to change but doesn't improve when we do raise concerns we get talked over as if we're in the wrong.

Reply from Ravinder Takhar, Manager at Helping Hands Home Care (Swadlincote)

Hi Hazel

Thank you for taking the time to complete the feedback form.

Since you gave this feedback we have been in touch and have agreed that any changes to your mum's care call times will be notified to you via a phone call.
The care coordinator has looked at the allocation of calls and the times between the calls and again this matter has now been resolved.
I am sorry that you feel the communication with me was not acceptable.
The changes that we have made in regard to our communication with you and the changes to the call times will hopefully now be satisfactory.

Please contact me If you have any further concerns and I will be happy to address them.

Best wishes

Ravinder

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Home Care Providers Owned by Helping Hands Home Care in Derbyshire

Helping Hands Home Care Locations in Derbyshire (3)

Helping Hands Home Care Reviews in Derbyshire (38)

Helping Hands Home Care (Swadlincote)

Helping Hands Home Care (Chesterfield)

Helping Hands Home Care (Chesterfield)

Helping Hands Home Care (Chesterfield)

Helping Hands Home Care (Chesterfield)

Helping Hands Home Care (Swadlincote)

Helping Hands Home Care (Swadlincote)

Helping Hands Home Care (Swadlincote)

Helping Hands Home Care (Swadlincote)

Helping Hands Home Care (Swadlincote)

Helping Hands Home Care (Swadlincote)

Helping Hands Home Care (Swadlincote)

Helping Hands Home Care (Chesterfield)

Helping Hands Home Care (Chesterfield)

Helping Hands Home Care (Swadlincote)

Helping Hands Home Care (Derby)

Helping Hands Home Care (Derby)

Helping Hands Home Care (Derby)

Helping Hands Home Care (Swadlincote)

Helping Hands Home Care (Swadlincote)

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