Helping Hands Home Care in Gloucestershire | 4 Home Care Providers

Review of
Helping Hands Home Care (Cheltenham)
from Sylvia L (Client) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience

I am very pleased with all the care I receive from Helping Hands. The love and care bestowed on us both when my husband was still alive took so much pressure off me and my family. I appreciate the care and support I still get.

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Review of
Helping Hands Home Care (Stroud)
from L C (Wife of Client) published on 20 March 2025

Submitted via Website • Report

Overall Experience

The carers always arrive when expected. They greet my husband (and me) with a smile every day and wish us a good morning. They all carry out their tasks and chat with my husband when doing so.
There have been times when medication has been changed at short notice and arrangements made with the office

to get these implemented. The carers always speak to me about these changes.
Should there be any change in my husband's condition they always ask me if I had noticed anything. Communication is good between us all which I find reassuring.
We now know the all the carers that visit and my husband is happy with them.
It's good to have the rota in advance to know who will be coming.

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Review of
Helping Hands Home Care (Stroud)
from E C (Daughter of Client) published on 10 March 2025

Submitted via Website • Report

Overall Experience

Helping Hands have been caring for my elderly mother for the last six months. She had always been resistant to the idea of carers, but after a fall it was clear she needed help. I was expecting her to resent the intrusion, as she had lived alone for a long time and values her privacy, but as soon as

the carers started coming she completely changed her opinion and now enjoys having their company. They are cheerful and polite, and often go out of their way to offer extra help or to spot and solve potential problems. They treat Mum with dignity and kindness, and we both value their support. The office team are also helpful and efficient. I was surprised at first at the number of different carers, as I had thought it would be a small team so that Mum could get to the know them all - but in fact this doesn't seem to cause a problem. The app which lets me see remotely what time a carer will be arriving or how a visit has gone is invaluable. I would recommend Helping Hands.

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Review of
Helping Hands Home Care (Cirencester)
from Gordon W (Husband of Client) published on 25 February 2025

Submitted via Website • Report

Overall Experience

Too much interested in the money and not in providing the service. I feel that I was misled on the initial assessment fee. Service times were changed without consulting us. Invoices though were submitted even after a reasonable notification on the cancellation of a visit. I would not use them again.

Reply from Samuel Roberts, Partnerships Manager at Helping Hands Home Care (Cirencester)

Dear Gordon, Thanks for taking the time to share your experience with us. I will share this information with the Branch and regional team so that they can review your feedback. Your feedback is valuable, and I am disappointed to hear your experience has not been as we would expect it to be. We have a dedicated team who you can also reach out on 01789 767192 or customerexperience@helpinghands.co.uk who can discuss your feedback in more detail. Thanks once again for taking the time to share your experience. Best regards, Sam

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Review of
Helping Hands Home Care (Cirencester)
from Jo V (Niece of Client) published on 17 February 2025

Submitted via Website • Report

Overall Experience

Helping Hands Home Care have recently picked up the care package for my Uncle who has complex needs. They were supporting him before with one visit a day, he now has 3 visits. The package has been changed over from another care provider as that agency were failing him. I feel a lot more confident with

HH visiting. He seems brighter, is clean and tidy and he's being encouraged to eat. In addition his care needs are regularly assessed and their communication is excellent. The staff are friendly and efficient and we've also been visited by the care coordinator and senior manager recently also excellent. Thank you Helping Hands.

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Review of
Helping Hands Home Care (Cheltenham)
from V G (Client) published on 13 February 2025

Submitted via Website • Report

Overall Experience

I have had visits from carers since early last year. They have all been kind and very pleasant. It is nice to have a variety of ladies come in to get my lunch and do various jobs. Some days they are the only people I see. They are all kind and helpful.

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Review of
Helping Hands Home Care (Stroud)
from M R (Daughter of Client) published on 13 February 2025

Submitted via Website • Report

Overall Experience

Our coordinator at Helping Hands Stroud is always quick to respond and provides solutions to problems. Always approachable, extremely understanding and proactive. The majority of the care ladies who provide care for my elderly mother are approachable, kind and respectful. The care can be a little disjointed

depending on the age and experience of the carer.

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Review of
Helping Hands Home Care (Cheltenham)
from I R (Client) assisted by family/friend published on 6 June 2023

Submitted via Postal Card • Report

Overall Experience

The carer has been friendly and has encouraged me to become involved in activities such as jigsaws and drives around the district. I would prefer visits in the morning if possible.

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Review of
Helping Hands Home Care (Stroud)
from A L (Daughter of Client) published on 21 May 2023

Submitted via Website • Report

Overall Experience

Our whole experience with Helping Hands Home Care was a positive one, and I wish we had been able to engage their help earlier to support us. Everything ran smoothly and our requests for a particular time and day for a companionship visit were met. Helping Hands took the care to provide the same carer

each week, helping mum to build up confidence and a good relationship between them. All staff that I came into contact with were kind and courteous. I felt that the whole family were being supported and would not hesitate to recommend Helping Hands to others.

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Review of
Helping Hands Home Care (Gloucester)
from Valerie T (Daughter-in-law of Client) published on 19 May 2023

Submitted via Postal Card • Report

Overall Experience

I have always found the team at Helping Hands Home Care to be very friendly, courteous and professional. They have always accommodated our requests and at times have gone above and beyond. There is always someone at the end of the phone to offer us advice with our care package.

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Review of
Helping Hands Home Care (Stroud)
from R B (Client) published on 20 April 2023

Submitted via Postal Card • Report

Overall Experience

Excellent carers very helpful and keen to help in everything.

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Review of
Helping Hands Home Care (Stroud)
from A B (Client) published on 19 April 2023

Submitted via Postal Card • Report

Overall Experience

Very pleased with the service I get.

Reply from Samantha Watts, Branch Care Manager at Helping Hands Home Care (Stroud)

Hi, thank you for taking the time to leave us a great review, I'm happy to hear how pleased you are with our service!
Best wishes.

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Review of
Helping Hands Home Care (Stroud)
from Andy W (Client) published on 3 April 2023

Submitted via Website • Report

Overall Experience

Being only 59, carers where not on my list of things I'd need at this stage in life. I asked Helping Hands for assistance and had an initial meeting where everything they did and that I needed was explained and covered in detail and they started helping me at the beginning of February 2023. One thing

that I really wanted was a male carer, if not all the time, as often as possible and this wish has been fulfilled. The stability this has given me has made me more relaxed than I thought I would be. The routine has meant that I don't have to worry about anything and am treated with respect and dignity at all times, especially with the personal care and I feel safe in my own home. On the, infrequent, days I don't have a male carer there are no problems and all the staff have been lovely. Neat, polite and punctual. Emails are answered promptly as are telephone calls by those office based. Highly recommended.

Reply from Samantha Watts, Branch Care Manager at Helping Hands Home Care (Stroud)

Hi Andy,
Thank you so much for leaving such a heartfelt review! I'm absolutely delighted to hear how happy you are with our service and that you have always been treated with respect and dignity. Your kind words mean the world to us and it's an absolute pleasure to support you! With very best wishes.

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Review of
Helping Hands Home Care (Stroud)
from D W (Son of Client) published on 10 March 2023

Submitted via Website • Report

Overall Experience

My Mum has dementia and we have up to four visits a day from the team in Stroud.
From the outset the care compassion and service they have provided to Mum has been outstanding!
They are very adaptable if I need to ask for changes to visit times to allow mum to attend appointments.
We have regular

reviews to ensure Mum's changing needs are met and over time they have several suggestions which have improved daily needs and care.

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Review of
Helping Hands Home Care (Stroud)
from I T (Client) published on 28 February 2023

Submitted via Website • Report

Overall Experience

This is a service that I never thought I would need but things happen. Helping Hands staff have visited me from December 2022 onwards.
All the staff that I have met have been lovely and so helpful and reassuring for all the tasks that I have asked for help with. Some tasks were so menial that I felt

embarrassed at asking for help but your lovely carers have assured me that it was fine to ask them to do these jobs. They were all so good to talk to as well and a pleasure to have in my home.

Reply from Samantha Watts, Digital Marketing Executive at Helping Hands Home Care (Stroud)

Hi Ina,
Thank you so much for leaving such a wonderful review for us! I'm beyond delighted to hear how happy you are with our carers and that they've been so helpful and reassuring. It is our absolute pleasure to provide you with support and your kind words mean the world to us.
Best wishes,

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Review of
Helping Hands Home Care (Cirencester)
from M K (Husband of Client) published on 28 October 2022

Submitted via Website • Report

Overall Experience

Helping Hands have provided personal care for my wife who is suffering from Alzheimer's disease. Daily visits from friendly competent and caring staff have made it possible for me to care for her at home.

Reply from Diane Rogers, Branch Care Manager at Helping Hands Home Care (Cirencester)

Thank you ever so much for leaving such a lovely review! I'm delighted to hear how we've made it possible for you to care for your wife at home and that our carers have been so friendly and competent. It is our absolute pleasure to provide support for your wife!
Best wishes.

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Review of
Helping Hands Home Care (Stroud)
from P G (Son of Client) published on 21 October 2022

Submitted via Postal Card • Report

Overall Experience

Your service has shown itself to be reliable and efficient, with well trained and polite staff who do their job without needing to be reminded what to do and how to do it. You continued to provide your service at a time when you were having to deal with serious staff shortages. We have been very impressed,

thanks to all staff members.

Reply from Deborah Farrington, Branch Care Manager at Helping Hands Home Care (Stroud)

This is such a lovely review, thank you so much! It's so important to be reliable and efficient, so it's great to hear that we're getting it right. I'm thrilled to hear how impressed you are with our service and we can't thank you enough for your kind words.
Best wishes.

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Review of
Helping Hands Home Care (Cirencester)
from P G (Son-in-law of Client) published on 4 August 2022

Submitted via Postal Card • Report

Overall Experience

The standard of care from Helping Hans has been excellent. We feel that carers actually know Mum. After an initial mix-up with central admin re the direct debit, the local office have been fantastic. It is extremely useful to be able to pop-in and chat to staff about their service, any changes to care

and any issues.

Reply from Diane Rogers, Branch Care Manager at Helping Hands Home Care (Cirencester)

Hi Paul,
Thank you ever so much for leaving this fantastic review! It's wonderful to hear how pleased you are with our service and that you consider our standard of care to be excellent. Your kind feedback is truly appreciated.
Best wishes,

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Review of
Helping Hands Home Care (Stroud)
from Rosemary B (Daughter of Client) published on 14 July 2021

Submitted via Website • Report

Overall Experience

Helping Hands is the best home care company I have ever used to support my 95-year-old Dad with his morning routine. The Stroud team have enabled him to live in his own flat rather than in care for several months, proving to be punctual, caring and capable. They use as small a visiting team as they

can (mostly keeping to two people) and so the carers have really got to know my dad. They are patient, provide companionship and demonstrate a lot of common sense. They flag up household items that are running low and spot small health problems so that I can call in a doctor and prevent a small issue from becoming a bigger one. Communication between the manager, carers and me is good. Every email receives a prompt and appropriate reply. I wholeheartedly recommend Helping Hands in terms of performance, integrity and value for money.

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Review of
Helping Hands Home Care (Stroud)
from C O (Client) assisted by family/friend published on 3 June 2021

Submitted via Postal Card • Report

Overall Experience

Our care provider was from the outset friendly, relaxed and helpful. He was happy to go out walking but also told us that he could help with care on chores at home. He was conscientious about time and explained carefully about the other carer who would come when he was on leave in the future.

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Home Care Providers Owned by Helping Hands Home Care in Gloucestershire

Helping Hands Home Care Locations in Gloucestershire (4)

Helping Hands Home Care Reviews in Gloucestershire (28)

Helping Hands Home Care (Cheltenham)

Helping Hands Home Care (Stroud)

Helping Hands Home Care (Stroud)

Helping Hands Home Care (Cirencester)

Helping Hands Home Care (Cirencester)

Helping Hands Home Care (Cheltenham)

Helping Hands Home Care (Stroud)

Helping Hands Home Care (Cheltenham)

Helping Hands Home Care (Stroud)

Helping Hands Home Care (Gloucester)

Helping Hands Home Care (Stroud)

Helping Hands Home Care (Stroud)

Helping Hands Home Care (Stroud)

Helping Hands Home Care (Stroud)

Helping Hands Home Care (Stroud)

Helping Hands Home Care (Cirencester)

Helping Hands Home Care (Stroud)

Helping Hands Home Care (Cirencester)

Helping Hands Home Care (Stroud)

Helping Hands Home Care (Stroud)

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