Helping Hands Home Care in Hertfordshire | 4 Home Care Providers

Review of
Helping Hands Home Care (Watford)
from R H (Client) assisted by family/friend published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience

I am very happy with my carer, she does all the things I want and is very helpful and friendly. I look forward to her visits.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Watford)
from M C (Client) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

I have been well informed in advance about the carers coming. They have been excellent time keepers. Willing and kind.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Watford)
from C P (Client) published on 17 February 2025

Submitted via Postal Card • Report

Overall Experience

I have found the Helping Hands Home Care Watford office to be most helpful. The one issue is when my regular carer has her weekend off which she thoroughly earns, some replacement carers seem to have an inability to arrive on time.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Watford)
from M M (Daughter of Client) published on 13 February 2025

Submitted via Website • Report

Overall Experience

The service we have received from Helping Hands has been excellent. From management support to the carers themselves, we've been working together to support my mum. We could not cope without them and we hold them in very high regard.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Watford)
from C H (Client) published on 13 February 2025

Submitted via Website • Report

Overall Experience

In general, my experience with Helping Hands has been excellent. The staff are friendly, helpful, and, professional. They cope well with realising that I am able to do much of the preparation of the dinner, so that they can leave in good time for the next visit.
However, they, and I, am at the mercy

of traffic conditions, since there is no flexibility in the timing. Probably on 20% of the visits, their travel has been interrupted by traffic blocks or accidents, because the timing coincides with rush hour in North London. It would therefore help if I could be advised by text or phone directly by the helper if there is to be appreciable delay. I believe the current practice is for them to inform HQ, and HQ, in their own turn, advise me.
In addition, while I understand that timing is complex when fitting together the needs of many customers, I would prefer a visit starting 30 minutes later.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Watford)
from Steven K (Client) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience

All carers are punctual, polite, pleasant and often find tasks that I have forgotten. Great service 10/10.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Watford)
from N S (Daughter of Client) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience

One member of staff in particular is lovely and caring.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Watford)
from Helen S (Client) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience

My husband has excellent support for the needs he has. I'm sure he is happy and acceptable although this is not always apparent!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Watford)
from Jayne C (Friend of Client) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience

Helping Hands works amazingly well for our 98-year-old neighbour. It can be difficult to choose the correct care that meets a person's needs. The team of carers and office staff are kind, professional and compassionate. They are always quick to respond to any email, phone calls and care amendments to

suit the needs of our neighbour, enabling her to stay in her own home. Would recommend for sure.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Hertford)
from R Z (Client) published on 4 September 2024

Submitted via Website • Report

Overall Experience

I found that all of the people associated with my care were absolutely brilliant. They were always prompt and on time, they were always extremely helpful reminding me of everything that I needed for work and they had a checklist of things that I would need, which they would repeat back to me. Would

definitely recommend this service to people.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Hertford)
from Kathie B (Client) published on 1 July 2024

Submitted via Website • Report

Overall Experience

Wow, what a service. Wow, what a team! We've just finished a month of care from the Hertford branch of Helping Hands. We needed this because my husband was recovering from an operation and couldn't transfer me for a month. All the staff arrived exactly on time, or within their quarter of an hour window.

They were all polite, friendly, chatty, and at the same time most professional. I was amazed at how much they remembered from visit to visit i.e. putting my arms in the jumper first rather than my head, uncurling my fingers in bed at night, and even remembering my colour-coded flannels and towels! This was something that I was dreading, but they all managed to put me at ease straight away. I would definitely recommend this branch of Helping Hands and because my husband needs to have an operation on his knee, we will be very happy to use this service again. We couldn't have done it without you, thank you so much!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Hertford)
from Rita R (Daughter of Client) published on 27 December 2023

Submitted via Website • Report

Overall Experience

The manager was excellent in determining my father’s home care needs and arranged his care very swiftly, effectively and efficiently. The carers were absolutely superb and very lovely and we could clearly see that they actually cared.
They went above and beyond their duty to ensure that all my father's

care needs were met and were genuinely lovely people. Full marks to the team and I would have no hesitation in recommending them to others.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Hertford)
from Yvonne T (Daughter of Client) published on 16 August 2023

Submitted via Website • Report

Overall Experience

Wonderful service with very friendly staff. If anything they are not sure of, they contact you. If you want an update, they contact you. If they are concerned about anything, they contact you.
Great company on a daily basis for my mum and peace of mind for me as I live so far away.
Highly recommend.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (St Albans)
from Brian P (Client) published on 25 May 2023

Submitted via Postal Card • Report

Overall Experience

I have two carers, one male and one female. They differ in almost every respect, but the result is a very satisfied client. The management of the team couldn't be more helpful in trying to match our wishes with the availability of carers.

Reply from Karen Lane, Branch Care Manager at Helping Hands Home Care (St Albans)

Hi Brian,
Thank you so much for leaving such a great review for us! I'm so pleased to hear how happy you are with our service and our management team have been so helpful! Thank you for your lovely feedback. Best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Letchworth)
from A B (Daughter of Client) published on 19 May 2023

Submitted via Website • Report

Overall Experience

Contacted Helping Hands Home Care (Letchworth) to discuss care for my mother, this was on a short-term basis, but with the possibility that flexibility for longer-term care may be needed. The manager was extremely helpful, listened to what we required and was accomodating of our requests.
Carers were

very professional and caring, this was very important as it was the first time my mother had required carers and was naturally apprehensive. Following this positive experience I would not hesitate to use Helping Hands again if required.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (Hertford)
from Mary L (Client) published on 24 April 2023

Submitted via Postal Card • Report

Overall Experience

I had the privilege of meeting the carer in person. She was excellent. Very helpful, thoughtful and caring she explained everything to me even though I asked her several questions during our conversation. Nothing was too much for her. Lovely person.

Reply from Meriz Hassan, Branch Care Manager at Helping Hands Home Care (Hertford)

Hi,
Thank you so much for leaving us a brilliant review! I'm really pleased to hear how happy you were with our carer and that you considered her to be so excellent and helpful! Your feedback is truly appreciated.
Best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (St Albans)
from P D (Client) published on 10 March 2023

Submitted via Postal Card • Report

Overall Experience

We have found all carers to be very helpful, friendly and professional. Our experiences with management has also been very good and any particular requirements for additional visits or rescheduling have been arranged without difficultly. Thank you.

Reply from Karen Lane, Branch Care Manager at Helping Hands Home Care (St Albans)

Thank you very much for leaving such a lovely review! I'm pleased to hear how happy you are with our service and that our carers have all been so helpful and friendly. Your feedback is truly appreciated!
Best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (St Albans)
from H S (Client) published on 10 March 2023

Submitted via Postal Card • Report

Overall Experience

Everyone is good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (St Albans)
from Ruth L (Daughter-in-law of Client) published on 6 February 2023

Submitted via Postal Card • Report

Overall Experience

The carer we had to look after my father-in-law has been excellent. Very efficient always prompt and happy to do showers with dignity and respect. Highly recommended, manager is also extremely helpful.

Reply from Karen Lane, Branch Care Manager at Helping Hands Home Care (St Albans)

Thank you so much for taking the time to leave an amazing review and recommendation! We're delighted to hear how impressed you are with the complete care journey we offer, and it is our absolute pleasure to provide support for your father-in-law. Your feedback means the world to us!
Best wishes,

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of
Helping Hands Home Care (St Albans)
from M P (Client) published on 3 February 2023

Submitted via Postal Card • Report

Overall Experience

In all, I have had nine different carers over the two weeks. They have dealt with personal care mostly in the first week but also with food preparation and housework.
They have followed all the tasks set with cheerfulness and skill always asking if there was anything else needed. Always helpful and

friendly, and I would gladly recommend them.

Reply from Karen Lane, Branch Care Manager at Helping Hands Home Care (St Albans)

Thank you so much for leaving us a great review and recommendation! I'm extremely pleased to hear how happy you are with our service and that our carers have been so cheerful and helpful! Your feedback is truly appreciated!
Best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Home Care Providers Owned by Helping Hands Home Care in Hertfordshire

Helping Hands Home Care Locations in Hertfordshire (4)

Helping Hands Home Care Reviews in Hertfordshire (57)

Helping Hands Home Care (Watford)

Helping Hands Home Care (Watford)

Helping Hands Home Care (Watford)

Helping Hands Home Care (Watford)

Helping Hands Home Care (Watford)

Helping Hands Home Care (Watford)

Helping Hands Home Care (Watford)

Helping Hands Home Care (Watford)

Helping Hands Home Care (Watford)

Helping Hands Home Care (Hertford)

Helping Hands Home Care (Hertford)

Helping Hands Home Care (Hertford)

Helping Hands Home Care (Hertford)

Helping Hands Home Care (St Albans)

Helping Hands Home Care (Letchworth)

Helping Hands Home Care (Hertford)

Helping Hands Home Care (St Albans)

Helping Hands Home Care (St Albans)

Helping Hands Home Care (St Albans)

Helping Hands Home Care (St Albans)

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on homecare.co.uk

Search for

Care Seekers

Job Seekers