Helping Hands Home Care in Lancashire | 3 Home Care Providers

Review of
Helping Hands Home Care (Accrington)
from Julie W (Daughter of Client) published on 13 February 2025

Submitted via Website • Report

Overall Experience

I had the pleasure of having daily nursing care for my father in the latter stages of dementia. From the very first contact the service was amazing. The management were always available to help,always looking to do their very best for me and dad. The nursing staff incredible always going the extra mile

whenever needed truly a credit to the profession.without doubt I could not have managed during this time without them and even when dad went into residential care they still went to see him settled. They were and are like extra family so much so that on dads passing they attended his funeral. Cannot praise the whole team enough, my dad loved them and so did I, we will be forever grateful.

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Review of
Helping Hands Home Care (Preston)
from S P (Son of Client) published on 12 July 2023

Submitted via Postal Card • Report

Overall Experience

Helping Hands Home Care (Preston) looked after Mum daily for nearly two years and every day have delivered outstanding service!
The staff are very professional, caring, kind and friendly and the management team always available and positively responsive to mums needs. Highly recommended.

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Review of
Helping Hands Home Care (Accrington)
from Sheila H (Wife of Client) published on 13 March 2023

Submitted via Postal Card • Report

Overall Experience

All staff are courteous and helpful, so kind and treat my husband with the respect he deserves.

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Review of
Helping Hands Home Care (Accrington)
from L G (Daughter of Client) published on 13 March 2023

Submitted via Postal Card • Report

Overall Experience

On the whole staff are timely, friendly and see to Mums needs well.
Will always carry out any duties within and if we need anything extra such as bed changing it is always done.
I am very happy with the care received.

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Review of
Helping Hands Home Care (Preston)
from S S (Daughter of Client) published on 7 December 2022

Submitted via Website • Report

Overall Experience

Helping Hands Home Care have supported my Mum pre and post her recent operation. They have been informative, welcoming, efficient and supportive whilst delivering a high standard of care.
I am very grateful and pleased with all the care my Mum has received and will not hesitate in contacting Helping

Hands in the future for their services. Thank You.

Reply from Karen Cuerden, Branch Care Manager at Helping Hands Home Care (Preston)

Thank you ever so much for leaving such a lovely review! I'm absolutely delighted to hear how happy you are with our service and that our team have been so welcoming and supportive whilst delivering a high standard of care. Your kind feedback truly means the world to us!
Best wishes.

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Review of
Helping Hands Home Care (Preston)
from Christine C (Daughter of Client) published on 29 August 2022

Submitted via Postal Card • Report

Overall Experience

A person-centred service was provided from the commencement of the care package. This enabled me to complete my own tasks confident that all her care needs would be met and she would have enjoyed the company. The carers understood the importance of talking, listening and explaining to people living

with dementia. I would have no hesitation in recommending this service to anyone.

Reply from Kerrie Whaite, Branch Care Manager at Helping Hands Home Care (Preston)

Hi Christine,
Thank you so much for leaving such lovely comments about our carers! I'm delighted to hear how pleased you are with our person-centred service and that you were able to complete your own tasks as a result of our care. Always happy to help!
Best wishes.

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Review of
Helping Hands Home Care (Preston)
from Shirley F (Client) published on 18 July 2022

Submitted via Website • Report

Overall Experience

All the staff have been very good without exception. Efficient, reliable and caring. I will be happy to recommend Helping Hands to others. I have needed short-term care following surgery, so I have needed help to regain my independence

Reply from Kerrie Whaite, Branch Care Manager at Helping Hands Home Care (Preston)

Hi Shirley,
Thank you ever so much for this lovely review! It's absolutely wonderful to hear how you find our carers so efficient, reliable and caring - we couldn't be more grateful for your kind words!
Best wishes.

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Review of
Helping Hands Home Care (Preston)
from Carol G (Wife of Client) published on 18 July 2022

Submitted via Website • Report

Overall Experience

I want the very best care provider for my husband, and this care company excel; its care with a capital C!
Both my husband and I know that he is receiving from all his morning and evening carers such excellent help in all that they do during their visits. They laugh along with him, treat him with

respect, listen to him and talk with him (not at him!). They are very diligent in all that they do, and I am informed straightaway (with his knowledge and permission) if there is any cause for concern regarding his health. I know that he feels very 'comfortable' with them, and I notice clearly that they brighten his day/eves by being there to help him and to make him feel he is safe and cared for, and they do not make him feel as though he's being rushed. I do wish I'd discovered this care company before, but so relieved now that I have. The bottom line is that Helping Hands Preston keeps their promise in what they say, they will do; they do it with kindness, understanding, empathy, and very reliable also.

Reply from Kerrie Whaite, Branch Care Manager at Helping Hands Home Care (Preston)

Hi Carol, thank you ever so much for this brilliant review! I'm absolutely thrilled to hear how much your husband has benefited from our support and that our carers brighten his day and make him feel safe and cared for. It is our pleasure to provide care for your husband, and we can't thank you enough for your kind words.
Best wishes.

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Review of
Helping Hands Home Care (Preston)
from Stuart K (Client) published on 15 July 2022

Submitted via Postal Card • Report

Overall Experience

Couldn't get any better. Always on time. Pleasant.

Reply from Kerrie Whaite, Branch Care Manager at Helping Hands Home Care (Preston)

Thank you ever so much for the wonderful review and the five stars!
Best wishes.

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Review of
Helping Hands Home Care (Preston)
from H B (Wife of Client) published on 15 July 2022

Submitted via Website • Report

Overall Experience

Been using Helping Hands for approx. 13 months to provide care for my husband, so I can take a break from caring duties. He has ongoing cancer and in January 2021 he had surgery to remove a metastases tumour from his brain. This means he needs help with daily tasks such as meal preparation. He also

benefits socially from the company and conversation of new people. We have found all the staff to be pleasant, caring and hard-working and would recommend them.

Reply from Kerrie Whaite, Branch Care Manager at Helping Hands Home Care (Preston)

Thank you so much for leaving such a brilliant review! It is our absolute pleasure to provide care for your husband and I am delighted to hear how he has benefitted from our support. Your kind feedback truly means the world to us. Best wishes.

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Review of
Helping Hands Home Care (Blackpool)
from Barbara B (Wife of Client) published on 15 July 2022

Submitted via Website • Report

Overall Experience

Very pleased to have found Helping Hands. I found their approach very positive and professional. Very satisfied with the carer they matched my husband up to and things are working very well. I feel confident going out and spending some time doing things for myself, knowing that my husband is being well

cared for.

Reply from Craig Murrary, Branch Care Manager at Helping Hands Home Care (Blackpool)

Thank you so much for leaving such a wonderful review. I'm delighted to hear how satisfied you are with our service and that you're able to do things for yourself knowing that your husband is being well cared for. Your kind feedback is very much appreciated

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Review of
Helping Hands Home Care (Blackpool)
from Steve R (Son of Client) published on 2 June 2022

Submitted via Website • Report

Overall Experience

The positive difference I have seen in my mum since Helping Hands has been back caring for her is amazing, she is getting around the house, eating, drinking and regaining weight. All the visiting carers are so friendly and helpful and the management and office team have been agreeable to everything

I have requested. With Helping Hands now visiting my mum I feel so much more relaxed, especially when I am not able to go around myself. To the manager and team, thank you.

Reply from Craig Murrary, Branch Care Manager at Helping Hands Home Care (Blackpool)

What an amazing review - thank you so much! I'm thrilled to hear that you feel more relaxed as a result of our carers and it's so fantastic that you've seen a positive difference in your mum. It's our absolute pleasure to provide care for your mum and your kind feedback means so much.
Best wishes.

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Review of
Helping Hands Home Care (Blackpool)
from Carol K (Daughter of Client) published on 2 March 2022

Submitted via Website • Report

Overall Experience

Helping Hands Home Care (Blackpool) have been looking after my father, who has vascular dementia, in a one to one capacity in a nursing home. He has challenging behaviour so needs that bit of extra attention. Helping Hands have been working with my father since last August and they have been excellent

with him. From the initial meeting with the manager, who grasped very quickly what was required to the carers they put in place I have felt quite confident that my father is receiving the assistance he requires. They look after him with patience and compassion, helping with whatever is needed, taking him out for a drive, a coffee or lunch sometimes and more. I feel confident that while Helping Hands are with him I don’t need to worry as I know they are all lovely, caring and patient people who understand people with dementia. I would confidently recommend Helping Hands to anyone who needs help with their loved ones. Highly highly recommend.

Reply from Craig Murrary, Branch Care Manager at Helping Hands Home Care (Blackpool)

Hi Carol,
Thank you for taking the time to leave an amazing review! I'm really pleased that we were able to support your father and I'm thrilled to hear how happy you are with our service. I'll pass on your kind feedback to the team.
Best wishes.

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Review of
Helping Hands Home Care (Preston)
from Paul B (Son of Client) published on 22 December 2021

Submitted via Website • Report

Overall Experience

We are indebted to Helping Hands Home Care (Preston) for their care for Mum and their reliability. This is an excellent service, which we rely on in very challenging times, and the staff are lovely, receptive and very hard working. Thanks to all.

Reply from Kerrie Whaite, Branch Care Manager at Helping Hands Home Care (Preston)

Hi Paul, this is such a lovely review, and we really appreciate you taking the time to leave it for us. We are all delighted here at the office, and I will be sure to pass on your kind words to the carers.
Best wishes.

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Review of
Helping Hands Home Care (Preston)
from D L (Daughter of Client) published on 22 July 2020

Submitted via Postal Card • Report

Overall Experience

Despite Mum's poor health issues Helping Hands Home Care have been reliable and provided an excellent standard of care. Particularly in this difficult climate, their continuing care has been superb. And most of all - they have really cared about Mum - thank you.

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Home Care Providers Owned by Helping Hands Home Care in Lancashire

Helping Hands Home Care Locations in Lancashire (3)

Helping Hands Home Care Reviews in Lancashire (15)

Helping Hands Home Care (Accrington)

Helping Hands Home Care (Preston)

Helping Hands Home Care (Accrington)

Helping Hands Home Care (Accrington)

Helping Hands Home Care (Preston)

Helping Hands Home Care (Preston)

Helping Hands Home Care (Preston)

Helping Hands Home Care (Preston)

Helping Hands Home Care (Preston)

Helping Hands Home Care (Preston)

Helping Hands Home Care (Blackpool)

Helping Hands Home Care (Blackpool)

Helping Hands Home Care (Blackpool)

Helping Hands Home Care (Preston)

Helping Hands Home Care (Preston)

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