Helping Hands Home Care in Leicestershire | 3 Home Care Providers

Review of
Helping Hands Home Care (Wigston)
from Chris H (Nephew of Client) published on 16 April 2025

Submitted via Website • Report

Overall Experience

Helping Hands Wigston have been caring for my Uncle and my mother since 2023 and have been nothing short of fantastic! The carers have all been extremely kind, well trained and professional. The administration of the service is second to none; nothing is too much trouble. Every communication with the

office has been handled efficiently and in a timely manner. Both my Uncle and my mother looked forward to their care visits and their well being improved because of quality of the attention they received. We particularly appreciated the detailed daily online reports from the carers that we could access within minutes of the care visit taking place. It was so reassuring to get this immediate update. We are so grateful for all the help we received from the administrator and her team and wouldn't hesitate to recommend them.

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Review of
Helping Hands Home Care (Wigston)
from A C (Daughter of Client) published on 10 March 2025

Submitted via Website • Report

Overall Experience

All carers are absolutely amazing, they give the upmost care, kindness, respect and friendship, very conscientious and aware of what needs to be done.
Staff in office are lovely too, though sometimes lack of communication to carers and family when messages/requests/thanks/recognition has been shared

sometimes it's not passed on, in particular from the 6mth reviews with family members.

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Review of
Helping Hands Home Care (Leicester)
from A S (Daughter of Client) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

I cannot speak highly enough of this service. We used Helping Hands firstly, for our dad until the end of January for mum. The carers are chatty, polite, cheerful, caring and professional. We were updated with Mum's care and alerted us if there was any concern. I would not hesitate to recommend Helping

Hands.

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Review of
Helping Hands Home Care (Lutterworth)
from A L (Client) published on 26 February 2025

Submitted via Website • Report

Overall Experience

Helping Hands provided carers after I broke my hip 6 months ago. They enabled me to return to my own home and helped me to gradually return to normal. I needed daily help to begin with: the carers offered gentle support and encouragement so that I regained my confidence to eventually manage on my own.

I would recommend their services to anyone needing help whilst recovering from an accident or operation.

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Review of
Helping Hands Home Care (Wigston)
from Philippa M (Daughter of Client) published on 25 February 2025

Submitted via Website • Report

Overall Experience

Helping Hands is very supportive, reliable, flexible and comforting. Helping Hands tries as hard to schedule the same carers. This makes life easier, as it is invaluable to have history with my Mum and the daily requirements of my Mum.

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Review of
Helping Hands Home Care (Wigston)
from M K (Client) published on 20 January 2025

Submitted via Website • Report

Overall Experience

I have a morning care visit, (now at the better time for me at 8.00am rather than 9.00am) Monday to Friday. The carers are invaluable in helping me to get shaved, showered and dressed as well as making me a lunchtime sandwich that goes in the fridge.
Both carers are very caring and thorough in setting

me up for the day ahead. I do require personal care and this always takes place without any fuss. This enables me to enjoy my day and also helps my wife enjoy her day at work, without worrying about me. I enjoy chatting too and we have built up a good carer and client relationship over time.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Wigston)

Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.

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Review of
Helping Hands Home Care (Wigston)
from C H (Daughter of Client) published on 17 January 2025

Submitted via Website • Report

Overall Experience

Outstanding care and engagement from the whole team who support my Mother.
Kindness and professionalism every step of the way. Patient centric care is at the heart of everything they do for Mum. Nothing is too much bother. Flexible in times of need.
Thank you.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Wigston)

Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.

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Review of
Helping Hands Home Care (Wigston)
from Lynda L (Daughter of Client) published on 17 January 2025

Submitted via Website • Report

Overall Experience

Helping Hands Wigston Leics supported my 94 year old Dad when he left hospital 3 years ago. The Manager met us both and from that minute the team stepped in and have delivered the most sensitive and respectful care. They are reliable, caring and Dad has come to see the team as part of his extended

family.
We have increased hours over the years and this Christmas we needed extra help. No problem at all.
The online portal is brilliant. I can read how Dad is every day. The office team are always helpful - nothing is ever too much trouble.
Thank you Helping Hands. We couldn't manage without you.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Wigston)

Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.

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Review of
Helping Hands Home Care (Wigston)
from K B (Daughter of Client) published on 17 January 2025

Submitted via Website • Report

Overall Experience

We used Helping Hands for mum between April and December 2024 as mum's dementia progressed. We have been very happy with the care she has received. All the carers have been kind and patient, and apart from the occasional hiccup, the care plan has been followed properly.
On the rare occasions I noticed

something had been missed/forgotten etc. I was able to speak to someone in the office and it would be rectified.
I was always contacted if the staff had anything unusual or untoward to report.
Also, I received a lot of emotional support on the phone, particularly from two members of staff.
I found the service to be very flexible, changing visit times when needed etc.
Overall, a very positive experience.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Wigston)

Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.

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Review of
Helping Hands Home Care (Lutterworth)
from J B (Daughter of Client) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

I am really pleased and happy with the service my mum receives from Helping Hands Home Care. All the carers are very friendly, caring and treat mum with respect. They make sure she is eating, make her drink, see to her personal needs and importantly always have time for a chat. If there are any issues,

I am informed straight away. Having Helping Hands gives me and my family complete peace of mind. Thank you.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

Thank you so much for the review. It's great to see that Mum is eating and drinking better, the carers love the chats with Mum throughout the care visit's. It will be my pleasure to pass on the compliments to the team.

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Review of
Helping Hands Home Care (Lutterworth)
from S D (Sister of Client) published on 3 December 2024

Submitted via Postal Card • Report

Overall Experience

Very helpful. Informative. Practical support provided. The reviewer was very kind indeed. The reviewer provided all the following via email as promised.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

Thank you for the review, I'm glad to hear the service is going well. I will be sure to pass on the compliments to the reviewer, if you need anything at all please do contact us at the branch. Most grateful of you choosing Helping Hands Lutterworth as your preferred care provider.

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Review of
Helping Hands Home Care (Lutterworth)
from M W (Client) assisted by family/friend published on 26 November 2024

Submitted via Postal Card • Report

Overall Experience

Carers are very helpful and thorough, they use their own initiative, kind and conversation is interesting. They listen to advice/instructions and make me feel confident.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

Thank you so much for taking the time to complete this review. The carers really do enjoy the time spent supporting you and your husband. It will be my pleasure to pass on your kind words to the carers.

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Review of
Helping Hands Home Care (Lutterworth)
from David L (Client) published on 28 October 2024

Submitted via Website • Report

Overall Experience

A cheerful voice every morning tolerating and listening to all the stories of an 87-year-old. Quickly filled the gap after being released from the hospital and recovering after a fall. Helped transition from hospital to my home and re-organised many collections made over 64 years of marriage.
Worked

very efficiently and true of all during the first 3 weeks
I hope that I made them happy in their work they deserve to be rewarded.
My almost full recovery is in major part due to the team and now with sight approved for driving despite glaucoma and a blue badge and diabetes under control.
I can contemplate a new start in life.
We moved here in the middle of Covid and were unable to make friends.
and now having lost my wife I have regained independence.
From mother, to matron at school, to batman in the army, to bedder at university, to wife, all 87 years have been supported, well done Helping Hands in continuing this for me.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

What a lovely review, thank you so much for taking the time to write this. I will ensure your care team are made aware of the good work they are doing. It means a lot to hear our service is running in the way we vision it to be. Thank you once again.

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Review of
Helping Hands Home Care (Lutterworth)
from G M (Son of Client) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

Very friendly, helpful staff who provide my mother (3 days a week) with all the assistance that she needs to help maintain her independent living. They are dependable and can always be relied on. I would not hesitate to recommend them to anyone.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

Thank you very much for the kind review, it has been nothing short of a pleasure to care for your mother.

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Review of
Helping Hands Home Care (Lutterworth)
from William R (Son of Client) published on 24 September 2024

Submitted via Website • Report

Overall Experience

Excellent service from the outset. We are new to Helping Hands who are providing twice-daily care visits to assist us with my father's daily care. Carers are always on time, always cheerful, always professional and provide a consistently high level of care.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

Thank you, I am so pleased to see how happy you are with the level of service. It's no secret we have the happiest carers around and they fully enjoy caring for your father.

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Review of
Helping Hands Home Care (Lutterworth)
from Angela D (Client) published on 30 August 2024

Submitted via Website • Report

Overall Experience

My carer was so very lovely and was prepared to do anything I felt I needed. She filled the short time she was here and also used her initiative to point out some things I hadn't thought about that she could do. She was extremely pleasant to talk to, mindful of my home and I would be very happy if she

was to be my caregiver in the future.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

Thank you for such a lovely review it makes a great difference to carers hearing such kind compliments. We look forward to supporting you when you return to service.

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Review of
Helping Hands Home Care (Lutterworth)
from J E (Daughter of Client) published on 2 July 2024

Submitted via Postal Card • Report

Overall Experience

We will always be grateful to the carers from Helping Hands who provided Mother with assistance in personal care, enabling me to continue going to work with peace of mind. When the mother became very unwell and immediate help was needed, none was available from either of the local authority care providers.

It was Helping Hands who stepped in at short notice to care for Mother when I, aged 73, no longer could. Always kind, friendly and efficient. They really do 'go the extra mile' for us.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

Thank you so much for such a lovely review, we feel very blessed to have been involved in the care of Mum (such a kind and gentle lady). Thank you for choosing Helping Hands Lutterworth.

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Review of
Helping Hands Home Care (Lutterworth)
from Dan W (Son of Client) published on 30 May 2024

Submitted via Website • Report

Overall Experience

The team from Helping Hands have been fantastic! They visit my 85 year old mum three times a day every day. Mum has dementia so it is wonderful that she can maintain her independence with a little support to keep her safe. The staff are amazing!

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

Hello Dan, we are so happy to read this your happiness with the service means so much more with you living a good distance away. Mum's care team are very dedicated we are very proud to see such a glowing review. Thank you.

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Review of
Helping Hands Home Care (Lutterworth)
from R G (Client) published on 16 May 2024

Submitted via Postal Card • Report

Overall Experience

I selected Helping Hands in mid-2023 to provide a lunchtime sitting service. This went well so when I needed help to get up, washed and dressed each morning Helping Hands was the obvious choice.
This has also gone well. There is a well-formed process for introducing new carers and they are all well-trained

and sympathetic to my needs.
There have been a few admin problems but they have been quickly resolved. I am a very happy customer.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

Most grateful for this feedback, it's a pleasure to read. I am glad we could resolve the admin issues and look forward to continuing our support to you.

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Review of
Helping Hands Home Care (Lutterworth)
from J C (Daughter-in-law of Client) published on 26 April 2024

Submitted via Website • Report

Overall Experience

The ladies who visit and in the office are excellent. My husband's mother is in her 100th year and fiercely independent. Everyone from Helping Hands shows kindness, respect and affection but always remains very professional. We are all very grateful for all they do especially alerting us to medical

issues that we may otherwise not be privy to. The longevity of our association indicates how happy we are with Helping Hands. Thank you all.

Reply from Angelina Stacey, Manager at Helping Hands Home Care (Lutterworth)

Thank you so much it will be my pleasure to feed such a lovely review back to the team. Your mother-in-law continues to amaze us all we look forward to continuing our support.

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Home Care Providers Owned by Helping Hands Home Care in Leicestershire

Helping Hands Home Care Locations in Leicestershire (3)

Helping Hands Home Care Reviews in Leicestershire (39)

Helping Hands Home Care (Wigston)

Helping Hands Home Care (Wigston)

Helping Hands Home Care (Leicester)

Helping Hands Home Care (Lutterworth)

Helping Hands Home Care (Wigston)

Helping Hands Home Care (Wigston)

Helping Hands Home Care (Wigston)

Helping Hands Home Care (Wigston)

Helping Hands Home Care (Wigston)

Helping Hands Home Care (Lutterworth)

Helping Hands Home Care (Lutterworth)

Helping Hands Home Care (Lutterworth)

Helping Hands Home Care (Lutterworth)

Helping Hands Home Care (Lutterworth)

Helping Hands Home Care (Lutterworth)

Helping Hands Home Care (Lutterworth)

Helping Hands Home Care (Lutterworth)

Helping Hands Home Care (Lutterworth)

Helping Hands Home Care (Lutterworth)

Helping Hands Home Care (Lutterworth)

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